error 80073712 message on windows update

hi how do i get the error 80073712 message to stop and windows update to work,
i have read other messeges about it and tryed doing what said about delete
file pending.xml under c:\windows\winsxs but when i went into folder i
couldnt find the file called pending.xml is it in a subfolder or is that full
name of file or anything in winsxs
can anyone be of help me plz

PA
Sun Mar 23 12:14:01 PDT 2008

Windows version? What updates are you trying to install? What's not
working?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Craig@86 wrote:
> hi how do i get the error 80073712 message to stop and windows update to
> work, i have read other messeges about it and tryed doing what said about
> delete file pending.xml under c:\windows\winsxs but when i went into
> folder
> i couldnt find the file called pending.xml is it in a subfolder or is that
> full name of file or anything in winsxs
> can anyone be of help me plz

TaurArian
Sun Mar 23 14:24:31 PDT 2008

Vista of course PA.

Description of the CheckSUR update for Windows Vista and for Windows Vista for x64-based
systems
http://support.microsoft.com/kb/947821

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption.

and/or

Reinstall the Windows Update Agent

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928


--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23aoolqRjIHA.536@TK2MSFTNGP06.phx.gbl...
| Windows version? What updates are you trying to install? What's not
| working?
| --
| ~Robear Dyer (PA Bear)
| MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
| AumHa VSOP & Admin http://aumha.net
| DTS-L http://dts-l.net/
|
| Craig@86 wrote:
| > hi how do i get the error 80073712 message to stop and windows update to
| > work, i have read other messeges about it and tryed doing what said about
| > delete file pending.xml under c:\windows\winsxs but when i went into
| > folder
| > i couldnt find the file called pending.xml is it in a subfolder or is that
| > full name of file or anything in winsxs
| > can anyone be of help me plz
|

Pbellamy999
Sun Mar 23 16:19:00 PDT 2008

I downloaded the windows update version you suggested and everything was
going fine with the update routine until I got an error message saying the
update had failed with error 0.080073712!

"TaurArian" wrote:

> Vista of course PA.
>
> Description of the CheckSUR update for Windows Vista and for Windows Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
>
> Windows Update file corruption.
>
> and/or
>
> Reinstall the Windows Update Agent
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
>
> --
>
> TaurArian [MVP] 2005-2008 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23aoolqRjIHA.536@TK2MSFTNGP06.phx.gbl...
> | Windows version? What updates are you trying to install? What's not
> | working?
> | --
> | ~Robear Dyer (PA Bear)
> | MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> | AumHa VSOP & Admin http://aumha.net
> | DTS-L http://dts-l.net/
> |
> | Craig@86 wrote:
> | > hi how do i get the error 80073712 message to stop and windows update to
> | > work, i have read other messeges about it and tryed doing what said about
> | > delete file pending.xml under c:\windows\winsxs but when i went into
> | > folder
> | > i couldnt find the file called pending.xml is it in a subfolder or is that
> | > full name of file or anything in winsxs
> | > can anyone be of help me plz
> |
>
>
>

PA
Sun Mar 23 20:36:26 PDT 2008

[I know that & you know that but does the OP know that?]

TaurArian wrote:
> Vista of course PA.
>
>> Windows version? What updates are you trying to install? What's not
>> working?
>> --
>>> hi how do i get the error 80073712 message to stop and windows update to
>>> work, i have read other messeges about it and tryed doing what said
>>> about
>>> delete file pending.xml under c:\windows\winsxs but when i went into
>>> folder
>>> i couldnt find the file called pending.xml is it in a subfolder or is
>>> that
>>> full name of file or anything in winsxs
>>> can anyone be of help me plz

TaurArian
Mon Mar 24 15:20:00 PDT 2008

I'll always assume that the OPs know what operating system they have even if
they don't state it. If they don't know what OS they're using then
...............
K

"PA Bear [MS MVP]" wrote:

> [I know that & you know that but does the OP know that?]
>
> TaurArian wrote:
> > Vista of course PA.
> >
> >> Windows version? What updates are you trying to install? What's not
> >> working?
> >> --
> >>> hi how do i get the error 80073712 message to stop and windows update to
> >>> work, i have read other messeges about it and tryed doing what said
> >>> about
> >>> delete file pending.xml under c:\windows\winsxs but when i went into
> >>> folder
> >>> i couldnt find the file called pending.xml is it in a subfolder or is
> >>> that
> >>> full name of file or anything in winsxs
> >>> can anyone be of help me plz
>
>

Pbellamy999
Tue Mar 25 09:52:03 PDT 2008

Vista 32 Ultimate

"TaurArian" wrote:

> I'll always assume that the OPs know what operating system they have even if
> they don't state it. If they don't know what OS they're using then
> ...............
> K
>
> "PA Bear [MS MVP]" wrote:
>
> > [I know that & you know that but does the OP know that?]
> >
> > TaurArian wrote:
> > > Vista of course PA.
> > >
> > >> Windows version? What updates are you trying to install? What's not
> > >> working?
> > >> --
> > >>> hi how do i get the error 80073712 message to stop and windows update to
> > >>> work, i have read other messeges about it and tryed doing what said
> > >>> about
> > >>> delete file pending.xml under c:\windows\winsxs but when i went into
> > >>> folder
> > >>> i couldnt find the file called pending.xml is it in a subfolder or is
> > >>> that
> > >>> full name of file or anything in winsxs
> > >>> can anyone be of help me plz
> >
> >

MowGreen
Tue Mar 25 10:52:42 PDT 2008

> I downloaded the windows update version you suggested and everything was
> going fine with the update routine until I got an error message saying the
> update had failed with error 0.080073712!

Are you referring to the Windows Update Agent installation [WUA]-

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928

or, to the installation of -

Description of the CheckSUR update for Windows Vista and for Windows
Vista for x64-based
systems
http://support.microsoft.com/kb/947821

Did you do the registry edits required to install KB947821 ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Pbellamy999 wrote:

> Vista 32 Ultimate
>
> "TaurArian" wrote:
>
>
>>I'll always assume that the OPs know what operating system they have even if
>>they don't state it. If they don't know what OS they're using then
>>...............
>>K
>>
>>"PA Bear [MS MVP]" wrote:
>>
>>
>>>[I know that & you know that but does the OP know that?]
>>>
>>>TaurArian wrote:
>>>
>>>>Vista of course PA.
>>>>
>>>>
>>>>>Windows version? What updates are you trying to install? What's not
>>>>>working?
>>>>>--
>>>>>
>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>about
>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>folder
>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>that
>>>>>>full name of file or anything in winsxs
>>>>>>can anyone be of help me plz
>>>
>>>

Jeffrey
Tue Mar 25 17:49:00 PDT 2008



"MowGreen [MVP]" wrote:

> > I downloaded the windows update version you suggested and everything was
> > going fine with the update routine until I got an error message saying the
> > update had failed with error 0.080073712!
>
> Are you referring to the Windows Update Agent installation [WUA]-
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
> or, to the installation of -
>
> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> Did you do the registry edits required to install KB947821 ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Vista 32 Ultimate
> >
> > "TaurArian" wrote:
> >
> >
> >>I'll always assume that the OPs know what operating system they have even if
> >>they don't state it. If they don't know what OS they're using then
> >>...............
> >>K
> >>
> >>"PA Bear [MS MVP]" wrote:
> >>
> >>
> >>>[I know that & you know that but does the OP know that?]
> >>>
> >>>TaurArian wrote:
> >>>
> >>>>Vista of course PA.
> >>>>
> >>>>
> >>>>>Windows version? What updates are you trying to install? What's not
> >>>>>working?
> >>>>>--
> >>>>>
> >>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>about
> >>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>folder
> >>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>that
> >>>>>>full name of file or anything in winsxs
> >>>>>>can anyone be of help me plz
> >>>
> >>>
>

i have error code 80073712. after 13 percent of the download goes through.
i have Microsoft Vista ver. 32
i have tried to also download the file from download.com or cnet.
and it's still stoping at a certrain percentage, more then 13 percent.
any suggestions? i also have bluescreen errors when i run my webcam i'm
hoping this update will help minimize those blue screens.

Pbellamy999
Thu Mar 27 05:31:01 PDT 2008

Windows Update Agent

"MowGreen [MVP]" wrote:

> > I downloaded the windows update version you suggested and everything was
> > going fine with the update routine until I got an error message saying the
> > update had failed with error 0.080073712!
>
> Are you referring to the Windows Update Agent installation [WUA]-
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
> or, to the installation of -
>
> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> Did you do the registry edits required to install KB947821 ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Vista 32 Ultimate
> >
> > "TaurArian" wrote:
> >
> >
> >>I'll always assume that the OPs know what operating system they have even if
> >>they don't state it. If they don't know what OS they're using then
> >>...............
> >>K
> >>
> >>"PA Bear [MS MVP]" wrote:
> >>
> >>
> >>>[I know that & you know that but does the OP know that?]
> >>>
> >>>TaurArian wrote:
> >>>
> >>>>Vista of course PA.
> >>>>
> >>>>
> >>>>>Windows version? What updates are you trying to install? What's not
> >>>>>working?
> >>>>>--
> >>>>>
> >>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>about
> >>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>folder
> >>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>that
> >>>>>>full name of file or anything in winsxs
> >>>>>>can anyone be of help me plz
> >>>
> >>>
>

MowGreen
Fri Mar 28 16:57:59 PDT 2008

Description of the CheckSUR update for Windows Vista and for Windows
Vista for x64-based systems
http://support.microsoft.com/kb/947821

Please read the above KB article and make the registry edits shown.
Then download and save KB947281
When the download completes close the browser and any other open programs.
RESTART the system *now*.

After the system has restarted, *Right* click
Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
the prompts.

Did that resolve the error message ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Pbellamy999 wrote:

> Windows Update Agent
>
> "MowGreen [MVP]" wrote:
>
>
>>>I downloaded the windows update version you suggested and everything was
>>>going fine with the update routine until I got an error message saying the
>>>update had failed with error 0.080073712!
>>
>>Are you referring to the Windows Update Agent installation [WUA]-
>>
>>A new version of the Windows Update Agent is available
>>http://support.microsoft.com/kb/946928
>>
>>or, to the installation of -
>>
>>Description of the CheckSUR update for Windows Vista and for Windows
>>Vista for x64-based
>>systems
>>http://support.microsoft.com/kb/947821
>>
>>Did you do the registry edits required to install KB947821 ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Pbellamy999 wrote:
>>
>>
>>>Vista 32 Ultimate
>>>
>>>"TaurArian" wrote:
>>>
>>>
>>>
>>>>I'll always assume that the OPs know what operating system they have even if
>>>>they don't state it. If they don't know what OS they're using then
>>>>...............
>>>>K
>>>>
>>>>"PA Bear [MS MVP]" wrote:
>>>>
>>>>
>>>>
>>>>>[I know that & you know that but does the OP know that?]
>>>>>
>>>>>TaurArian wrote:
>>>>>
>>>>>
>>>>>>Vista of course PA.
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Windows version? What updates are you trying to install? What's not
>>>>>>>working?
>>>>>>>--
>>>>>>>
>>>>>>>
>>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>>>about
>>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>>>folder
>>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>>>that
>>>>>>>>full name of file or anything in winsxs
>>>>>>>>can anyone be of help me plz
>>>>>
>>>>>

Pbellamy999
Sat Mar 29 15:34:00 PDT 2008

Ran the CheckSUR as per the instructions successfully. Rebooted and then
tried to use Windows update again - still got the same problem but no error
message is coming up. I get the opening dialog box that says check for
windows updates, I execute it and then get a message saying I have first to
install an update to Windows Update (which is already installed on my
system). I try to do the update and just get the original dialog box. I can
go through this process ad infinitum! Checking my installation history, I
seem to have all the available updates installed automatically - just can't
do it manually!

Thanks for your kind assistance.

"MowGreen [MVP]" wrote:

> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based systems
> http://support.microsoft.com/kb/947821
>
> Please read the above KB article and make the registry edits shown.
> Then download and save KB947281
> When the download completes close the browser and any other open programs.
> RESTART the system *now*.
>
> After the system has restarted, *Right* click
> Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
> the prompts.
>
> Did that resolve the error message ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Windows Update Agent
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>>I downloaded the windows update version you suggested and everything was
> >>>going fine with the update routine until I got an error message saying the
> >>>update had failed with error 0.080073712!
> >>
> >>Are you referring to the Windows Update Agent installation [WUA]-
> >>
> >>A new version of the Windows Update Agent is available
> >>http://support.microsoft.com/kb/946928
> >>
> >>or, to the installation of -
> >>
> >>Description of the CheckSUR update for Windows Vista and for Windows
> >>Vista for x64-based
> >>systems
> >>http://support.microsoft.com/kb/947821
> >>
> >>Did you do the registry edits required to install KB947821 ?
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Pbellamy999 wrote:
> >>
> >>
> >>>Vista 32 Ultimate
> >>>
> >>>"TaurArian" wrote:
> >>>
> >>>
> >>>
> >>>>I'll always assume that the OPs know what operating system they have even if
> >>>>they don't state it. If they don't know what OS they're using then
> >>>>...............
> >>>>K
> >>>>
> >>>>"PA Bear [MS MVP]" wrote:
> >>>>
> >>>>
> >>>>
> >>>>>[I know that & you know that but does the OP know that?]
> >>>>>
> >>>>>TaurArian wrote:
> >>>>>
> >>>>>
> >>>>>>Vista of course PA.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>Windows version? What updates are you trying to install? What's not
> >>>>>>>working?
> >>>>>>>--
> >>>>>>>
> >>>>>>>
> >>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>>>about
> >>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>>>folder
> >>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>>>that
> >>>>>>>>full name of file or anything in winsxs
> >>>>>>>>can anyone be of help me plz
> >>>>>
> >>>>>
>

MowGreen
Mon Mar 31 09:05:28 PDT 2008

You're mowst welcome. What you need to do is to install the Windows
Update Agent [WUA] using /wuforce. Instructions for doing so are here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1172

CheckSUR can not replace files that have been updated. In this case, the
WUA files are attempting to update but the system is not allowing their
installation due to their running during the installation process.
Stopping the Windows Update service [ wuauserv ] and using /wuforce
*should* take care of that issue.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Pbellamy999 wrote:

> Ran the CheckSUR as per the instructions successfully. Rebooted and then
> tried to use Windows update again - still got the same problem but no error
> message is coming up. I get the opening dialog box that says check for
> windows updates, I execute it and then get a message saying I have first to
> install an update to Windows Update (which is already installed on my
> system). I try to do the update and just get the original dialog box. I can
> go through this process ad infinitum! Checking my installation history, I
> seem to have all the available updates installed automatically - just can't
> do it manually!
>
> Thanks for your kind assistance.
>
> "MowGreen [MVP]" wrote:
>
>
>>Description of the CheckSUR update for Windows Vista and for Windows
>>Vista for x64-based systems
>>http://support.microsoft.com/kb/947821
>>
>>Please read the above KB article and make the registry edits shown.
>>Then download and save KB947281
>>When the download completes close the browser and any other open programs.
>>RESTART the system *now*.
>>
>>After the system has restarted, *Right* click
>>Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
>>the prompts.
>>
>>Did that resolve the error message ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Pbellamy999 wrote:
>>
>>
>>>Windows Update Agent
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>>I downloaded the windows update version you suggested and everything was
>>>>>going fine with the update routine until I got an error message saying the
>>>>>update had failed with error 0.080073712!
>>>>
>>>>Are you referring to the Windows Update Agent installation [WUA]-
>>>>
>>>>A new version of the Windows Update Agent is available
>>>>http://support.microsoft.com/kb/946928
>>>>
>>>>or, to the installation of -
>>>>
>>>>Description of the CheckSUR update for Windows Vista and for Windows
>>>>Vista for x64-based
>>>>systems
>>>>http://support.microsoft.com/kb/947821
>>>>
>>>>Did you do the registry edits required to install KB947821 ?
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>Pbellamy999 wrote:
>>>>
>>>>
>>>>
>>>>>Vista 32 Ultimate
>>>>>
>>>>>"TaurArian" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>I'll always assume that the OPs know what operating system they have even if
>>>>>>they don't state it. If they don't know what OS they're using then
>>>>>>...............
>>>>>>K
>>>>>>
>>>>>>"PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>[I know that & you know that but does the OP know that?]
>>>>>>>
>>>>>>>TaurArian wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Vista of course PA.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Windows version? What updates are you trying to install? What's not
>>>>>>>>>working?
>>>>>>>>>--
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>>>>>about
>>>>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>>>>>folder
>>>>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>>>>>that
>>>>>>>>>>full name of file or anything in winsxs
>>>>>>>>>>can anyone be of help me plz
>>>>>>>
>>>>>>>

hitmouse
Wed Apr 09 03:04:05 PDT 2008

I have Vista Ultimate SP1 32bit and I started getting WindowsUpdate
failures trying to download Dreamscene. Now every time I attempt to
use Windows Update I get the 80073712 error as Update tries to update
itself.

I don't have a pending.xml file, and KB947821 does not apply to SP1
(Windows6.0-KB947821-x86.msu will not even install on SP1).

I have 2 separate support requests into Microsoft that have been
dragging on for over a week (the second being because the WIndows Live
Installer won't install Messenger, and the fix for that requires that
WindowsUpdate also be functional).

Windows Defender still updates itself OK.

Even with AV, Firewall and Defender disabled the error continues.

MowGreen
Thu Apr 10 15:39:12 PDT 2008

>> I don't have a pending.xml file, and KB947821 does not apply to SP1
>> (Windows6.0-KB947821-x86.msu will not even install on SP1).

That's correct. And why would one try to install it in SP1 ?
Jumping into another's thread can be hazardous to the OS' health if one
is not careful.

>> Even with AV, Firewall and Defender disabled the error continues.

Which AV/ firewall ?
What does the WindowsUpdate.log show ? [ located in WINDOWS
directory(folder) ]

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



hitmouse wrote:

> I have Vista Ultimate SP1 32bit and I started getting WindowsUpdate
> failures trying to download Dreamscene. Now every time I attempt to
> use Windows Update I get the 80073712 error as Update tries to update
> itself.
>
> I don't have a pending.xml file, and KB947821 does not apply to SP1
> (Windows6.0-KB947821-x86.msu will not even install on SP1).
>
> I have 2 separate support requests into Microsoft that have been
> dragging on for over a week (the second being because the WIndows Live
> Installer won't install Messenger, and the fix for that requires that
> WindowsUpdate also be functional).
>
> Windows Defender still updates itself OK.
>
> Even with AV, Firewall and Defender disabled the error continues.
>

hitmouse
Thu Apr 10 23:49:36 PDT 2008

On Apr 11, 8:39 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> >> I don't have a pending.xml file, and KB947821 does not apply to SP1
> >> (Windows6.0-KB947821-x86.msu will not even install on SP1).
>
> That's correct. And why would one try to install it in SP1 ?

Because the KB does not specify that the patch is applicable only to
pre-SP1 builds of Vista. I've had Microsoft support try to make me
install similar pre-SP1 patches over the last week (in one thread
running to 22 messages so far). The latest Windows Update agent run
with /wuforce also fails with the 80073712 error.

> Jumping into another's thread can be hazardous to the OS' health if one
> is not careful.

The OP doesn't specify whether they have SP1 or not.

>
> >> Even with AV, Firewall and Defender disabled the error continues.
>
> Which AV/ firewall ?

AVG / Windows Firewall
> What does the WindowsUpdate.log show ? [ located in WINDOWS
> directory(folder) ]

Initially it was only Dreamscene download attempts that failed, other
items had no problem. Then after PSS started getting involved,
everything started failing because my machine could no longer update
the Windows Update service itself as it required.

2008-03-10 08:02:08:317 3428 e04 Handler Starting install of CBS
update 1A3A237B-486A-4965-A5D1-999416F40191
2008-03-10 08:02:08:410 3428 e04 Handler CBS package identity:
Microsoft-Windows-DreamScene-Package.16503-
TopLevel~31bf3856ad364e35~x86~~6.0.6000.16504
2008-03-10 08:02:08:410 3428 e04 Handler Installing self-contained
with source=C:\Windows\SoftwareDistribution\Download
\e917be29f17ea1aefc177e4b50a2c049\Windows6.0-KB933713-x86.cab,
workingdir=C:\Windows\SoftwareDistribution\Download
\e917be29f17ea1aefc177e4b50a2c049\inst
2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
0x80073712,
2008-03-10 08:13:25:863 1044 b78 AU >>## RESUMED ## AU: Installing
update [UpdateId = {61F4F0BC-DAFC-4CD9-8F9C-E4ACAC77065E}]
2008-03-10 08:13:25:863 1044 b78 AU # WARNING: Install failed, error
= 0x80073712 / 0x80073712
2008-03-10 08:13:25:863 3428 e04 Handler FATAL: Completed install of
CBS update with type=0, requiresReboot=0, installerError=1,
hr=0x80073712

2 different support staff have had all my Windows Update, Live
Installer and other Windows logs for over 10 days now and haven't
learned anything useful. I've done clean boots (ie no external
services or startup items) on new accounts, and run PSS batch files
to disable cryptographic services, but all to no avail.

MowGreen
Fri Apr 11 17:41:02 PDT 2008

At the very bottom of the KB article there's no listing of KB947821
being applicable to any Vista SP1 : http://support.microsoft.com/kb/947821

APPLIES TO
? Windows Vista Ultimate
? Windows Vista Ultimate 64-bit Edition
? Windows Vista Enterprise
? Windows Vista Enterprise 64-bit Edition
? Windows Vista Business
? Windows Vista Business 64-bit Edition
? Windows Vista Home Premium
? Windows Vista Home Premium 64-bit Edition
? Windows Vista Home Basic
? Windows Vista Home Basic 64-bit Edition

Going by this entry:

> 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> 0x80073712

A more descriptive entry of the errors should be in the CBS.log.
PSS did check that log, correct ?
Is Dreamscene available for download anywhere else besides Automatic,
Windows, or Microsoft Update ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============






hitmouse wrote:

> On Apr 11, 8:39 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
>
>>>>I don't have a pending.xml file, and KB947821 does not apply to SP1
>>>>(Windows6.0-KB947821-x86.msu will not even install on SP1).
>>
>>That's correct. And why would one try to install it in SP1 ?
>
>
> Because the KB does not specify that the patch is applicable only to
> pre-SP1 builds of Vista. I've had Microsoft support try to make me
> install similar pre-SP1 patches over the last week (in one thread
> running to 22 messages so far). The latest Windows Update agent run
> with /wuforce also fails with the 80073712 error.
>
>
>>Jumping into another's thread can be hazardous to the OS' health if one
>>is not careful.
>
>
> The OP doesn't specify whether they have SP1 or not.
>
>
>>>>Even with AV, Firewall and Defender disabled the error continues.
>>
>>Which AV/ firewall ?
>
>
> AVG / Windows Firewall
>
>>What does the WindowsUpdate.log show ? [ located in WINDOWS
>>directory(folder) ]
>
>
> Initially it was only Dreamscene download attempts that failed, other
> items had no problem. Then after PSS started getting involved,
> everything started failing because my machine could no longer update
> the Windows Update service itself as it required.
>
> 2008-03-10 08:02:08:317 3428 e04 Handler Starting install of CBS
> update 1A3A237B-486A-4965-A5D1-999416F40191
> 2008-03-10 08:02:08:410 3428 e04 Handler CBS package identity:
> Microsoft-Windows-DreamScene-Package.16503-
> TopLevel~31bf3856ad364e35~x86~~6.0.6000.16504
> 2008-03-10 08:02:08:410 3428 e04 Handler Installing self-contained
> with source=C:\Windows\SoftwareDistribution\Download
> \e917be29f17ea1aefc177e4b50a2c049\Windows6.0-KB933713-x86.cab,
> workingdir=C:\Windows\SoftwareDistribution\Download
> \e917be29f17ea1aefc177e4b50a2c049\inst
> 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> 0x80073712,
> 2008-03-10 08:13:25:863 1044 b78 AU >>## RESUMED ## AU: Installing
> update [UpdateId = {61F4F0BC-DAFC-4CD9-8F9C-E4ACAC77065E}]
> 2008-03-10 08:13:25:863 1044 b78 AU # WARNING: Install failed, error
> = 0x80073712 / 0x80073712
> 2008-03-10 08:13:25:863 3428 e04 Handler FATAL: Completed install of
> CBS update with type=0, requiresReboot=0, installerError=1,
> hr=0x80073712
>
> 2 different support staff have had all my Windows Update, Live
> Installer and other Windows logs for over 10 days now and haven't
> learned anything useful. I've done clean boots (ie no external
> services or startup items) on new accounts, and run PSS batch files
> to disable cryptographic services, but all to no avail.
>

hitmouse
Fri Apr 11 21:05:23 PDT 2008

On Apr 12, 10:41 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> At the very bottom of the KB article there's no listing of KB947821
> being applicable to any Vista SP1 :http://support.microsoft.com/kb/947821
>
> APPLIES TO
> * Windows Vista Ultimate
> * Windows Vista Ultimate 64-bit Edition
> * Windows Vista Enterprise
> * Windows Vista Enterprise 64-bit Edition
> * Windows Vista Business
> * Windows Vista Business 64-bit Edition
> * Windows Vista Home Premium
> * Windows Vista Home Premium 64-bit Edition
> * Windows Vista Home Basic
> * Windows Vista Home Basic 64-bit Edition
>

"Windows Vista Ultimate" is not exclusionary of SP1, since plenty of
articles will say "Windows XP" without specifying a SP.


> Going by this entry:
>
> > 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> > 0x80073712
>
> A more descriptive entry of the errors should be in the CBS.log.
> PSS did check that log, correct ?

They have dozens of log files. If they don't ahve that, they certainly
haven't asked for it.

> Is Dreamscene available for download anywhere else besides Automatic,
> Windows, or Microsoft Update ?

No, but the point is moot because PSS have made all updates impossible
with the code they've made me run.