2 weeks ago I reformatted my Dell Inspiron Laptop - had to update to Service
Pack 3 and now when I try to install the latest Windows Updates (auto or
manually) they fail. The only message is that my computer is not allowing the
updates to install. Don't know if the following info might help:
2008-07-11 16:25:24:890 3772 ee4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:24:890 3772 ee4 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2008-07-11 16:25:24:890 3772 ee4 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2008-07-11 16:25:24:890 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:24:900 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:201 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:25:221 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:241 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:261 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:25:942 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
2008-07-11 16:25:25:962 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:653 3772 ee4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-07-11 16:25:26:673 3772 ee4 Misc Microsoft signed: Yes
2008-07-11 16:25:26:693 3772 ee4 Setup *********** Setup: Checking whether
self-update is required ***********
2008-07-11 16:25:26:693 3772 ee4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:703 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-07-11 16:25:26:713 3772 ee4 Setup * IsUpdateRequired = No
2008-07-11 16:25:31:730 3772 ee4 COMAPI -------------
2008-07-11 16:25:31:730 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:730 3772 ee4 COMAPI ---------
2008-07-11 16:25:31:740 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *************
2008-07-11 16:25:31:760 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:31:760 1168 980 Agent *********
2008-07-11 16:25:31:760 1168 980 Agent * Online = Yes; Ignore download
priority = No
2008-07-11 16:25:31:770 1168 980 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-07-11 16:25:31:770 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:33:403 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:413 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:673 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:33:693 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:33:713 1168 980 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-07-11 16:25:33:713 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-07-11 16:25:39:471 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:39:471 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:39:572 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:582 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:662 1168 980 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-07-11 16:25:39:682 1168 980 Misc Microsoft signed: Yes
2008-07-11 16:25:39:702 1168 980 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-07-11 16:25:39:702 1168 980 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-07-11 16:25:40:152 1168 980 Agent * Found 0 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:40:162 1168 980 Agent *********
2008-07-11 16:25:40:162 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:162 1168 980 Agent *************
2008-07-11 16:25:40:172 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI - Updates found = 0
2008-07-11 16:25:40:172 3772 ed8 COMAPI ---------
2008-07-11 16:25:40:172 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:172 3772 ed8 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -------------
2008-07-11 16:25:40:182 3772 ee4 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:40:182 3772 ee4 COMAPI ---------
2008-07-11 16:25:40:182 1168 980 Agent *************
2008-07-11 16:25:40:182 1168 980 Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:40:182 1168 980 Agent *********
2008-07-11 16:25:40:182 1168 980 Agent * Online = No; Ignore download
priority = No
2008-07-11 16:25:40:182 1168 980 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 0"
2008-07-11 16:25:40:182 1168 980 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:40:182 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:214 1168 980 Driver DriverUtil marking
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 e_detectionStateInstallable
2008-07-11 16:25:41:214 1168 980 Driver Calculated driver attributes as
0x00000001
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{E5536B22-A5F7-47AF-82BA-9DE96CBB2357}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{89CE6A30-0A66-4BA3-8150-FFDC70C02366}.103 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Added update
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101 to search result
2008-07-11 16:25:41:234 1168 980 Agent * Found 9 updates and 12 categories
in search; evaluated appl. rules of 216 out of 355 deployed entities
2008-07-11 16:25:41:234 1168 980 Agent *********
2008-07-11 16:25:41:234 1168 980 Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2008-07-11 16:25:41:234 1168 980 Agent *************
2008-07-11 16:25:41:244 3772 ed8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI - Updates found = 9
2008-07-11 16:25:41:254 3772 ed8 COMAPI ---------
2008-07-11 16:25:41:254 3772 ed8 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-07-11 16:25:41:254 3772 ed8 COMAPI -------------
2008-07-11 16:25:45:160 1168 980 Report REPORT EVENT:
{37FDF6A6-902D-437A-8FC0-A8E2800FF383} 2008-07-11
16:25:40:162-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2008-07-11 16:25:49:085 3772 ee4 COMAPI -------------
2008-07-11 16:25:49:085 3772 ee4 COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:085 3772 ee4 COMAPI ---------
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-07-11 16:25:49:085 3772 ee4 COMAPI - Updates in request: 3
2008-07-11 16:25:49:095 3772 ee4 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-07-11 16:25:49:105 1168 df0 Agent *************
2008-07-11 16:25:49:105 1168 df0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:49:105 1168 df0 Agent *********
2008-07-11 16:25:49:105 1168 df0 Agent * Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI - Updates to install = 3
2008-07-11 16:25:49:105 3772 ee4 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Windows Malicious
Software Removal Tool - July 2008 (KB890830)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 2 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{4FCD414B-2BEE-47AB-A20D-DC177BE75F2B}.100
2008-07-11 16:25:49:135 1168 df0 Agent *
{8046C13D-836C-4805-A1BC-A4654357F0F6}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Security Update for
Windows XP (KB951748)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.108
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.100
2008-07-11 16:25:49:135 1168 df0 Agent * Title = Update for Windows XP
(KB951978)
2008-07-11 16:25:49:135 1168 df0 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-07-11 16:25:49:135 1168 df0 Agent * Bundles 1 updates:
2008-07-11 16:25:49:135 1168 df0 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-07-11 16:25:54:633 1168 df0 Handler Attempting to create remote handler
process as DLINSP8600\Valerie in session 0
2008-07-11 16:25:55:044 3388 7a8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-07-11 16:25:55:044 3388 7a8 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-07-11 16:25:55:044 3388 7a8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-07-11 16:25:55:154 1168 df0 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3388), but exited before
signaling event
2008-07-11 16:25:55:154 1168 df0 Agent * WARNING: Exit code = 0x80004002
2008-07-11 16:25:55:154 1168 df0 Agent *********
2008-07-11 16:25:55:154 1168 df0 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-07-11 16:25:55:154 1168 df0 Agent *************
2008-07-11 16:25:55:154 1168 df0 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI - Install call failed
2008-07-11 16:25:55:164 3772 b94 COMAPI - Reboot required = No
2008-07-11 16:25:55:164 3772 b94 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-07-11 16:25:55:164 3772 b94 COMAPI ---------
2008-07-11 16:25:55:164 3772 b94 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-07-11 16:25:55:164 3772 b94 COMAPI -------------
2008-07-11 16:25:55:925 3772 ee4 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002