Upgrading from vista home to ultimate problem

My son has an HP tablet laptop, 2 months old, with vista home premium sp1.
His college is wanting an upgrade to vista ultimate. we bought the upgrade
through the school. When we go to upgrade, it will not let us upgrade, only
do a full install. Message says, "you must upgrade to a newer version
first". the upgrade disk has a date of 9/2/2007, laptop is much newer. Can
anyone help with this?

PA
Wed Jul 02 13:16:29 PDT 2008

We're all about Windows Updates here, not upgrading Windows.

Forwarded to microsoft.public.windows.vista.installation_setup newsgroup via
crosspost.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


david wrote:
> My son has an HP tablet laptop, 2 months old, with vista home premium sp1.
> His college is wanting an upgrade to vista ultimate. we bought the
> upgrade
> through the school. When we go to upgrade, it will not let us upgrade,
> only
> do a full install. Message says, "you must upgrade to a newer version
> first". the upgrade disk has a date of 9/2/2007, laptop is much newer.
> Can
> anyone help with this?

Colin
Wed Jul 02 16:46:44 PDT 2008

You must return the Ultimate upgrade edition to the vendor and request a
copy that includes SP1. There is no means that anyone can instruct you on
how to upgrade because it is not possible. The problem is that you received
an out of date product that does not include SP1. Since your son's computer
shipped with SP1 integrated it is not possible to remove SP1 from it. The
issue is that the version on the upgrade product must be at the same level
or higher than the software on the computer. Since it is not there is no
way to use the product you recieved.

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OiUTpHI3IHA.2424@TK2MSFTNGP04.phx.gbl...
> We're all about Windows Updates here, not upgrading Windows.
>
> Forwarded to microsoft.public.windows.vista.installation_setup newsgroup
> via crosspost.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> david wrote:
>> My son has an HP tablet laptop, 2 months old, with vista home premium
>> sp1.
>> His college is wanting an upgrade to vista ultimate. we bought the
>> upgrade
>> through the school. When we go to upgrade, it will not let us upgrade,
>> only
>> do a full install. Message says, "you must upgrade to a newer version
>> first". the upgrade disk has a date of 9/2/2007, laptop is much newer.
>> Can
>> anyone help with this?
>

Harry
Wed Jul 02 17:12:17 PDT 2008

Colin Barnhorst wrote:

> You must return the Ultimate upgrade edition to the vendor and request a
> copy that includes SP1. There is no means that anyone can instruct you
> on how to upgrade because it is not possible.

An upgrade installation may be impossible. However, he could back up his data
and then do a clean install, which is safer anyway. Of course this will mean
reinstalling any applications that are present.

Harry.

Colin
Wed Jul 02 20:31:54 PDT 2008

He can't do a clean install unless it is an x64 dvd because of the upgrade
product key. He might be able to do a custom install. But the college
needs to get him an SP1 version. Remember, he has a tablet. I'm pretty
sure they would have to get into drivers and the whole bit. It is better to
get the right product and keep away from that.

"Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
> Colin Barnhorst wrote:
>
>> You must return the Ultimate upgrade edition to the vendor and request a
>> copy that includes SP1. There is no means that anyone can instruct you
>> on how to upgrade because it is not possible.
>
> An upgrade installation may be impossible. However, he could back up his
> data and then do a clean install, which is safer anyway. Of course this
> will mean reinstalling any applications that are present.
>
> Harry.

PA
Wed Jul 02 20:38:29 PDT 2008

[What a mess!]

Colin Barnhorst wrote:
> He can't do a clean install unless it is an x64 dvd because of the upgrade
> product key. He might be able to do a custom install. But the college
> needs to get him an SP1 version. Remember, he has a tablet. I'm pretty
> sure they would have to get into drivers and the whole bit. It is better
> to
> get the right product and keep away from that.
>
> "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
> news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
>> Colin Barnhorst wrote:
>>
>>> You must return the Ultimate upgrade edition to the vendor and request a
>>> copy that includes SP1. There is no means that anyone can instruct you
>>> on how to upgrade because it is not possible.
>>
>> An upgrade installation may be impossible. However, he could back up his
>> data and then do a clean install, which is safer anyway. Of course this
>> will mean reinstalling any applications that are present.
>>
>> Harry.

david
Thu Jul 03 04:48:01 PDT 2008

Thanks everyone. I will see if the college is helpful or not. Also, does a
custom install wipe out all the files like a clean one would?

"PA Bear [MS MVP]" wrote:

> [What a mess!]
>
> Colin Barnhorst wrote:
> > He can't do a clean install unless it is an x64 dvd because of the upgrade
> > product key. He might be able to do a custom install. But the college
> > needs to get him an SP1 version. Remember, he has a tablet. I'm pretty
> > sure they would have to get into drivers and the whole bit. It is better
> > to
> > get the right product and keep away from that.
> >
> > "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
> > news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
> >> Colin Barnhorst wrote:
> >>
> >>> You must return the Ultimate upgrade edition to the vendor and request a
> >>> copy that includes SP1. There is no means that anyone can instruct you
> >>> on how to upgrade because it is not possible.
> >>
> >> An upgrade installation may be impossible. However, he could back up his
> >> data and then do a clean install, which is safer anyway. Of course this
> >> will mean reinstalling any applications that are present.
> >>
> >> Harry.
>
>

david
Thu Jul 03 04:50:01 PDT 2008

Sorry, one more question. the school wanted us to upgrade to play better on
their network. Is that really necessary or is home premium good enough for
network play?

"PA Bear [MS MVP]" wrote:

> [What a mess!]
>
> Colin Barnhorst wrote:
> > He can't do a clean install unless it is an x64 dvd because of the upgrade
> > product key. He might be able to do a custom install. But the college
> > needs to get him an SP1 version. Remember, he has a tablet. I'm pretty
> > sure they would have to get into drivers and the whole bit. It is better
> > to
> > get the right product and keep away from that.
> >
> > "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
> > news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
> >> Colin Barnhorst wrote:
> >>
> >>> You must return the Ultimate upgrade edition to the vendor and request a
> >>> copy that includes SP1. There is no means that anyone can instruct you
> >>> on how to upgrade because it is not possible.
> >>
> >> An upgrade installation may be impossible. However, he could back up his
> >> data and then do a clean install, which is safer anyway. Of course this
> >> will mean reinstalling any applications that are present.
> >>
> >> Harry.
>
>

PA
Thu Jul 03 08:21:41 PDT 2008

Original post:
> My son has an HP tablet laptop, 2 months old, with vista home premium sp1.
> His college is wanting an upgrade to vista ultimate. we bought the
> upgrade
> through the school...

There should be no difference whatsover between Vista Home Premium SP1 and
Vista Ultimate SP1 as far the the school's network is concerned, David.
Return the upgrade DVD for a refund.

Compate Vista editions:
http://www.microsoft.com/windows/products/windowsvista/editions/choose.mspx

OT: Methinks the school may have been trying to improve their bottom line by
"pushing" Vista Ultimate. In any event, I sure hope your son's not studying
computer science at that school!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


david wrote:
> Sorry, one more question. the school wanted us to upgrade to play better
> on
> their network. Is that really necessary or is home premium good enough
> for
> network play?
>
> "PA Bear [MS MVP]" wrote:
>
>> [What a mess!]
>>
>> Colin Barnhorst wrote:
>>> He can't do a clean install unless it is an x64 dvd because of the
>>> upgrade
>>> product key. He might be able to do a custom install. But the college
>>> needs to get him an SP1 version. Remember, he has a tablet. I'm pretty
>>> sure they would have to get into drivers and the whole bit. It is
>>> better
>>> to
>>> get the right product and keep away from that.
>>>
>>> "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
>>> news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
>>>> Colin Barnhorst wrote:
>>>>
>>>>> You must return the Ultimate upgrade edition to the vendor and request
>>>>> a
>>>>> copy that includes SP1. There is no means that anyone can instruct
>>>>> you
>>>>> on how to upgrade because it is not possible.
>>>>
>>>> An upgrade installation may be impossible. However, he could back up
>>>> his
>>>> data and then do a clean install, which is safer anyway. Of course
>>>> this
>>>> will mean reinstalling any applications that are present.
>>>>
>>>> Harry.

JW
Thu Jul 03 08:38:44 PDT 2008

The school may want him to log into one of their Domain Servers which he
cannot do with Home Premium
"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:OxjW2HS3IHA.1808@TK2MSFTNGP04.phx.gbl...
> Original post:
>> My son has an HP tablet laptop, 2 months old, with vista home premium
>> sp1.
>> His college is wanting an upgrade to vista ultimate. we bought the
>> upgrade
>> through the school...
>
> There should be no difference whatsover between Vista Home Premium SP1 and
> Vista Ultimate SP1 as far the the school's network is concerned, David.
> Return the upgrade DVD for a refund.
>
> Compate Vista editions:
> http://www.microsoft.com/windows/products/windowsvista/editions/choose.mspx
>
> OT: Methinks the school may have been trying to improve their bottom line
> by "pushing" Vista Ultimate. In any event, I sure hope your son's not
> studying computer science at that school!
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> david wrote:
>> Sorry, one more question. the school wanted us to upgrade to play better
>> on
>> their network. Is that really necessary or is home premium good enough
>> for
>> network play?
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> [What a mess!]
>>>
>>> Colin Barnhorst wrote:
>>>> He can't do a clean install unless it is an x64 dvd because of the
>>>> upgrade
>>>> product key. He might be able to do a custom install. But the college
>>>> needs to get him an SP1 version. Remember, he has a tablet. I'm
>>>> pretty
>>>> sure they would have to get into drivers and the whole bit. It is
>>>> better
>>>> to
>>>> get the right product and keep away from that.
>>>>
>>>> "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
>>>> news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
>>>>> Colin Barnhorst wrote:
>>>>>
>>>>>> You must return the Ultimate upgrade edition to the vendor and
>>>>>> request a
>>>>>> copy that includes SP1. There is no means that anyone can instruct
>>>>>> you
>>>>>> on how to upgrade because it is not possible.
>>>>>
>>>>> An upgrade installation may be impossible. However, he could back up
>>>>> his
>>>>> data and then do a clean install, which is safer anyway. Of course
>>>>> this
>>>>> will mean reinstalling any applications that are present.
>>>>>
>>>>> Harry.
>

PA
Thu Jul 03 08:52:28 PDT 2008

True. David would have to ask the school about this (and one would think
that the school had already disclosed this reason for wanting Ultimate to be
installed).

JW wrote:
> The school may want him to log into one of their Domain Servers which he
> cannot do with Home Premium
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OxjW2HS3IHA.1808@TK2MSFTNGP04.phx.gbl...
>> Original post:
>>> My son has an HP tablet laptop, 2 months old, with vista home premium
>>> sp1.
>>> His college is wanting an upgrade to vista ultimate. we bought the
>>> upgrade
>>> through the school...
>>
>> There should be no difference whatsover between Vista Home Premium SP1
>> and
>> Vista Ultimate SP1 as far the the school's network is concerned, David.
>> Return the upgrade DVD for a refund.
>>
>> Compate Vista editions:
>> http://www.microsoft.com/windows/products/windowsvista/editions/choose.mspx
>>
>> OT: Methinks the school may have been trying to improve their bottom line
>> by "pushing" Vista Ultimate. In any event, I sure hope your son's not
>> studying computer science at that school!
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> david wrote:
>>> Sorry, one more question. the school wanted us to upgrade to play
>>> better
>>> on
>>> their network. Is that really necessary or is home premium good enough
>>> for
>>> network play?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> [What a mess!]
>>>>
>>>> Colin Barnhorst wrote:
>>>>> He can't do a clean install unless it is an x64 dvd because of the
>>>>> upgrade
>>>>> product key. He might be able to do a custom install. But the
>>>>> college
>>>>> needs to get him an SP1 version. Remember, he has a tablet. I'm
>>>>> pretty
>>>>> sure they would have to get into drivers and the whole bit. It is
>>>>> better
>>>>> to
>>>>> get the right product and keep away from that.
>>>>>
>>>>> "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
>>>>> news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
>>>>>> Colin Barnhorst wrote:
>>>>>>
>>>>>>> You must return the Ultimate upgrade edition to the vendor and
>>>>>>> request a
>>>>>>> copy that includes SP1. There is no means that anyone can instruct
>>>>>>> you
>>>>>>> on how to upgrade because it is not possible.
>>>>>>
>>>>>> An upgrade installation may be impossible. However, he could back up
>>>>>> his
>>>>>> data and then do a clean install, which is safer anyway. Of course
>>>>>> this
>>>>>> will mean reinstalling any applications that are present.
>>>>>>
>>>>>> Harry.

Harry
Thu Jul 03 15:00:49 PDT 2008

Colin Barnhorst wrote:

> He can't do a clean install unless it is an x64 dvd because of the
> upgrade product key.

Is this new behaviour with Vista? Windows XP allowed you to do a clean install
provided there was a valid Windows installation on the machine at the time the
install started, or provided you could insert the installation CD for your
previous version.

Harry.

Nonny
Thu Jul 03 15:27:28 PDT 2008

"Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote:

>Colin Barnhorst wrote:
>
>> He can't do a clean install unless it is an x64 dvd because of the
>> upgrade product key.
>
>Is this new behaviour with Vista?

Obviously.

>Windows XP allowed you to do a clean install
>provided there was a valid Windows installation on the machine at the time the
>install started, or provided you could insert the installation CD for your
>previous version.
>
> Harry.

Colin
Thu Jul 03 18:19:30 PDT 2008

Yes.

"david" <david@discussions.microsoft.com> wrote in message
news:C23478FD-E539-4F6D-8A20-75314437E6DD@microsoft.com...
> Thanks everyone. I will see if the college is helpful or not. Also, does
> a
> custom install wipe out all the files like a clean one would?
>
> "PA Bear [MS MVP]" wrote:
>
>> [What a mess!]
>>
>> Colin Barnhorst wrote:
>> > He can't do a clean install unless it is an x64 dvd because of the
>> > upgrade
>> > product key. He might be able to do a custom install. But the college
>> > needs to get him an SP1 version. Remember, he has a tablet. I'm
>> > pretty
>> > sure they would have to get into drivers and the whole bit. It is
>> > better
>> > to
>> > get the right product and keep away from that.
>> >
>> > "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
>> > news:uo4R1FK3IHA.2580@TK2MSFTNGP06.phx.gbl...
>> >> Colin Barnhorst wrote:
>> >>
>> >>> You must return the Ultimate upgrade edition to the vendor and
>> >>> request a
>> >>> copy that includes SP1. There is no means that anyone can instruct
>> >>> you
>> >>> on how to upgrade because it is not possible.
>> >>
>> >> An upgrade installation may be impossible. However, he could back up
>> >> his
>> >> data and then do a clean install, which is safer anyway. Of course
>> >> this
>> >> will mean reinstalling any applications that are present.
>> >>
>> >> Harry.
>>
>>

Colin
Thu Jul 03 19:03:13 PDT 2008


Yes it is new behavior, but only with x86. The x86 upgrade version of Vista
Setup does not permit what an XP upgrade cd permitted, installing by booting
with the media. The x64 upgrade version still does. In my opinion it is a
mess that just didn't have to be.

You could always boot with the XP upgrade cd and install XP as you describe
because you could at least provide a cd during the shiny media check. There
is no shiny media check in Vista because MS realized that there was no
garuntee that the legacy cd provided was even owned by the user or that the
same legacy cd had not been used several times before for the same thing on
different computers. Well, we all knew that one too.

So dumpted the shiny media check. Instead MS wrote Setup in Vista to branch
on entry of the product key when the computer was booted with the dvd. In
the x86 version of the upgrade branch Setup informs the user that he must
run Setup from existing Windows and exits. So the user runs from existing
Windows. The problem is that the user enters at stage two of Setup and the
disk tools are only enabled in stage one (when you boot with the dvd). So
you have the same problem that you always had in Windows when you launch
Setup from the existing Windows desktop and that is that you cannot format
(or anything else) the system drive because the system is running.

But that cannot not work with x64 because x64 Setup is itself a 64bit
program and can't run from the existing desktop on the vast majority of
computers being upgraded. So MS had to write x64 differently so that if you
boot with the dvd and enter an upgrade product key, Setup merely searches
the computer for existing Windows but does not require the user to run Setup
from it. Since you have booted with the dvd, Setup is still in stage one
and the Disk Tools are available. In x64 you can slice and dice the
partitions as you like because the existing Windows is not running and once
verified by Setup is not even needed anymore.

Obviously, MS could have (no doubt should have) made both the x86 and x64
versions of Setup behave the same way. The Windows community generally is
pretty confused by the differences. It creates several problems for x86
users. Even MS folks forget themselves and slip up on it from time to time.

I'm sure you know about the workaround for installing x86 Vista with just an
upgrade edition product key. The problem with the workaround is that the
second installation is from existing Windows so it isn't really a clean
install either. You still wind up with windows.old folders.

"Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
news:OnO8BhV3IHA.1808@TK2MSFTNGP04.phx.gbl...
> Colin Barnhorst wrote:
>
>> He can't do a clean install unless it is an x64 dvd because of the
>> upgrade product key.
>
> Is this new behaviour with Vista? Windows XP allowed you to do a clean
> install provided there was a valid Windows installation on the machine at
> the time the install started, or provided you could insert the
> installation CD for your previous version.
>
> Harry.

david
Sun Jul 06 12:43:01 PDT 2008

thank you for teh help. this is a first for me and i appreciate the time.

"Colin Barnhorst" wrote:

> Yes it is new behavior, but only with x86. The x86 upgrade version of Vista
> Setup does not permit what an XP upgrade cd permitted, installing by booting
> with the media. The x64 upgrade version still does. In my opinion it is a
> mess that just didn't have to be.
>
> You could always boot with the XP upgrade cd and install XP as you describe
> because you could at least provide a cd during the shiny media check. There
> is no shiny media check in Vista because MS realized that there was no
> garuntee that the legacy cd provided was even owned by the user or that the
> same legacy cd had not been used several times before for the same thing on
> different computers. Well, we all knew that one too.
>
> So dumpted the shiny media check. Instead MS wrote Setup in Vista to branch
> on entry of the product key when the computer was booted with the dvd. In
> the x86 version of the upgrade branch Setup informs the user that he must
> run Setup from existing Windows and exits. So the user runs from existing
> Windows. The problem is that the user enters at stage two of Setup and the
> disk tools are only enabled in stage one (when you boot with the dvd). So
> you have the same problem that you always had in Windows when you launch
> Setup from the existing Windows desktop and that is that you cannot format
> (or anything else) the system drive because the system is running.
>
> But that cannot not work with x64 because x64 Setup is itself a 64bit
> program and can't run from the existing desktop on the vast majority of
> computers being upgraded. So MS had to write x64 differently so that if you
> boot with the dvd and enter an upgrade product key, Setup merely searches
> the computer for existing Windows but does not require the user to run Setup
> from it. Since you have booted with the dvd, Setup is still in stage one
> and the Disk Tools are available. In x64 you can slice and dice the
> partitions as you like because the existing Windows is not running and once
> verified by Setup is not even needed anymore.
>
> Obviously, MS could have (no doubt should have) made both the x86 and x64
> versions of Setup behave the same way. The Windows community generally is
> pretty confused by the differences. It creates several problems for x86
> users. Even MS folks forget themselves and slip up on it from time to time.
>
> I'm sure you know about the workaround for installing x86 Vista with just an
> upgrade edition product key. The problem with the workaround is that the
> second installation is from existing Windows so it isn't really a clean
> install either. You still wind up with windows.old folders.
>
> "Harry Johnston [MVP]" <harry@scms.waikato.ac.nz> wrote in message
> news:OnO8BhV3IHA.1808@TK2MSFTNGP04.phx.gbl...
> > Colin Barnhorst wrote:
> >
> >> He can't do a clean install unless it is an x64 dvd because of the
> >> upgrade product key.
> >
> > Is this new behaviour with Vista? Windows XP allowed you to do a clean
> > install provided there was a valid Windows installation on the machine at
> > the time the install started, or provided you could insert the
> > installation CD for your previous version.
> >
> > Harry.
>

Colin
Sun Jul 06 14:18:49 PDT 2008

"david" <david@discussions.microsoft.com> wrote in message
news:9C8570C1-8985-402C-9228-15035B24F087@microsoft.com...
> thank you for teh help. this is a first for me and i appreciate the time.
>>

You're welcome.

Alec
Tue Jul 29 00:01:18 PDT 2008

In my case, the vendor did not sell me an outdated product. I bought the
Ultimate Upgrade 15 months ago. I held off upgrading because of pre-SP1
issues, problems, and lack of drivers. I am now ready to purchase a computer
with Vista Home Premium with SP1 and upgrade it to Ultimate. What will
happen if the vendor refuses to exchange my update? You might note that I
paid $259 for this update; the Ultimate upgrade is now selling for $185. I
hope Microsoft will support me in my efforts to exchange my Ultimate update.

"Colin Barnhorst" wrote:

> You must return the Ultimate upgrade edition to the vendor and request a
> copy that includes SP1. There is no means that anyone can instruct you on
> how to upgrade because it is not possible. The problem is that you received
> an out of date product that does not include SP1. Since your son's computer
> shipped with SP1 integrated it is not possible to remove SP1 from it. The
> issue is that the version on the upgrade product must be at the same level
> or higher than the software on the computer. Since it is not there is no
> way to use the product you recieved.
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:OiUTpHI3IHA.2424@TK2MSFTNGP04.phx.gbl...
> > We're all about Windows Updates here, not upgrading Windows.
> >
> > Forwarded to microsoft.public.windows.vista.installation_setup newsgroup
> > via crosspost.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > david wrote:
> >> My son has an HP tablet laptop, 2 months old, with vista home premium
> >> sp1.
> >> His college is wanting an upgrade to vista ultimate. we bought the
> >> upgrade
> >> through the school. When we go to upgrade, it will not let us upgrade,
> >> only
> >> do a full install. Message says, "you must upgrade to a newer version
> >> first". the upgrade disk has a date of 9/2/2007, laptop is much newer.
> >> Can
> >> anyone help with this?
> >
>

Rick
Tue Jul 29 03:58:01 PDT 2008

I doubt that the vendor - any vendor - is going to exchange software that
you've held onto for 15 months. I don't know of any that would.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Alec Harwood" <Alec Harwood@discussions.microsoft.com> wrote in message
news:2EE559CB-759B-4509-9C69-6F4F6C0FC98D@microsoft.com...
> In my case, the vendor did not sell me an outdated product. I bought the
> Ultimate Upgrade 15 months ago. I held off upgrading because of pre-SP1
> issues, problems, and lack of drivers. I am now ready to purchase a
> computer
> with Vista Home Premium with SP1 and upgrade it to Ultimate. What will
> happen if the vendor refuses to exchange my update? You might note that I
> paid $259 for this update; the Ultimate upgrade is now selling for $185.
> I
> hope Microsoft will support me in my efforts to exchange my Ultimate
> update.
>
> "Colin Barnhorst" wrote:
>
>> You must return the Ultimate upgrade edition to the vendor and request a
>> copy that includes SP1. There is no means that anyone can instruct you
>> on
>> how to upgrade because it is not possible. The problem is that you
>> received
>> an out of date product that does not include SP1. Since your son's
>> computer
>> shipped with SP1 integrated it is not possible to remove SP1 from it.
>> The
>> issue is that the version on the upgrade product must be at the same
>> level
>> or higher than the software on the computer. Since it is not there is no
>> way to use the product you recieved.
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:OiUTpHI3IHA.2424@TK2MSFTNGP04.phx.gbl...
>> > We're all about Windows Updates here, not upgrading Windows.
>> >
>> > Forwarded to microsoft.public.windows.vista.installation_setup
>> > newsgroup
>> > via crosspost.
>> > --
>> > ~Robear Dyer (PA Bear)
>> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> > AumHa VSOP & Admin http://aumha.net
>> > DTS-L http://dts-l.net/
>> >
>> >
>> > david wrote:
>> >> My son has an HP tablet laptop, 2 months old, with vista home premium
>> >> sp1.
>> >> His college is wanting an upgrade to vista ultimate. we bought the
>> >> upgrade
>> >> through the school. When we go to upgrade, it will not let us
>> >> upgrade,
>> >> only
>> >> do a full install. Message says, "you must upgrade to a newer version
>> >> first". the upgrade disk has a date of 9/2/2007, laptop is much
>> >> newer.
>> >> Can
>> >> anyone help with this?
>> >
>>

JW
Tue Jul 29 08:11:43 PDT 2008

Contact MS first and see if you can purchase a copy of the Ultimate Upgrade
media 32 bit or 64 bit with SP1 included but with out a license for the
handling charge and then you should be able to use the Ultimate Key that
came with the copy you have.
"Alec Harwood" <Alec Harwood@discussions.microsoft.com> wrote in message
news:2EE559CB-759B-4509-9C69-6F4F6C0FC98D@microsoft.com...
> In my case, the vendor did not sell me an outdated product. I bought the
> Ultimate Upgrade 15 months ago. I held off upgrading because of pre-SP1
> issues, problems, and lack of drivers. I am now ready to purchase a
> computer
> with Vista Home Premium with SP1 and upgrade it to Ultimate. What will
> happen if the vendor refuses to exchange my update? You might note that I
> paid $259 for this update; the Ultimate upgrade is now selling for $185.
> I
> hope Microsoft will support me in my efforts to exchange my Ultimate
> update.
>
> "Colin Barnhorst" wrote:
>
>> You must return the Ultimate upgrade edition to the vendor and request a
>> copy that includes SP1. There is no means that anyone can instruct you
>> on
>> how to upgrade because it is not possible. The problem is that you
>> received
>> an out of date product that does not include SP1. Since your son's
>> computer
>> shipped with SP1 integrated it is not possible to remove SP1 from it.
>> The
>> issue is that the version on the upgrade product must be at the same
>> level
>> or higher than the software on the computer. Since it is not there is no
>> way to use the product you recieved.
>>
>> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
>> news:OiUTpHI3IHA.2424@TK2MSFTNGP04.phx.gbl...
>> > We're all about Windows Updates here, not upgrading Windows.
>> >
>> > Forwarded to microsoft.public.windows.vista.installation_setup
>> > newsgroup
>> > via crosspost.
>> > --
>> > ~Robear Dyer (PA Bear)
>> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> > AumHa VSOP & Admin http://aumha.net
>> > DTS-L http://dts-l.net/
>> >
>> >
>> > david wrote:
>> >> My son has an HP tablet laptop, 2 months old, with vista home premium
>> >> sp1.
>> >> His college is wanting an upgrade to vista ultimate. we bought the
>> >> upgrade
>> >> through the school. When we go to upgrade, it will not let us
>> >> upgrade,
>> >> only
>> >> do a full install. Message says, "you must upgrade to a newer version
>> >> first". the upgrade disk has a date of 9/2/2007, laptop is much
>> >> newer.
>> >> Can
>> >> anyone help with this?
>> >
>>