PA
Mon Sep 15 10:20:10 PDT 2008
Ignoring the title & symptoms, if need be, see
http://support.microsoft.com/kb/838687
Did you upgrade to Office 2007 from, e.g., Office 2003?
=> Office Update-specific newsgroup: microsoft.public.officeupdate
--
~PA Bear
Huw Jones wrote:
> Thanks for the suggestion. I have tried it but get the error message:
> "The detection failed. This can be due to a corrupted installation
> database". I should also say that I have run the MS Office Diagnostics
> software which gave a clean bill of health and also the 'repair' option
> from the install CD, which also worked correctly.
>
> Short of a complete re-install (which I really don't want to do - and what
> are the chances that the problem won't re-occur if I don't know what's
> causing it?) are there any other options?
>
> Thanks
>
> Huw
>
> "PA Bear [MS MVP]" wrote:
>
>> Insert your Office 2007 CD/DVD into the appropriate drive bay before
>> attempting to install these updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin
http://aumha.net
>> DTS-L
http://dts-l.net/
>>
>> Huw Jones wrote:
>>> Hi,
>>> Have recently started getting the above error code for any Office 2007
>>> updates (all appear to be security updates starting with the
>>> KB951596-related update which was issued on 12th August. There are now 6
>>> updates all with the same problem.
>>> I have Office 2007 ultimate and am trying to install on Vista 32 bit
>>> (SP1).
>>> All other MS updates install correctly.
>>> I've searched for help on this (and not found much) - just to say that I
>>> have tried the suggestions in the KB article 913754 and have also tried
>>> downloading and installing the updates separately. I have also tried
>>> doing
>>> this in safe mode - all to no avail.
>>> Please let me know if there's any other additional info needed to start
>>> to
>>> address this (I run Kaspersky 2009 and it's clearly set to allow
>>> appropriate
>>> access for these downloads).
>>> ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz,
>>> so
>>> please respond without making that assumption!!).
>>> Thanks
>>>
>>> Huw