PA
Mon May 05 10:05:39 PDT 2008
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!
NB: If any of the above applications were running when you installed or
uninstalled WinXP SP3, format & reinstall Windows.
=====================
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to
http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
===========================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
bsevans wrote:
> I was running XP Pro SP3 (the most recent release) and decided to go back
> to
> SP2. When I run Windows update it says that I need to install the
> following
> security updates (under SP3 all updates were installed):
> Security Update for Windows XP (KB946026)
> Security Update for Windows XP (KB943055)
> Security Update for Windows XP (KB941693)
> Security Update for Windows XP (KB945553)
> Security Update for Windows XP (KB948590)
> All of these updates fail. When I attempt to install these manually I get
> a
> splash screen Titled "KB946026 Setup Error" that says "Files from the
> package are incompatible with files on your system". Is this being caused
> by my previous install of SP3? Can this be fixed? If so, what do I need
> to do?