Shenan
Wed May 07 15:44:34 PDT 2008
Manuel Tuthill wrote:
> After a recent software error i needed to reinstall Windows XP.
> After the inital install, I begin to use MS update, but shortly
> after i install IE7 i can no longer use MS update. the files
> download but when installing it fails without an error code.
>
> Install XP with SP2 from CD
> Install Symantec Endpoint Protection 11
> Install wireless driver
> Install MS update (over windows update) and Genuine advantage and
> other items that are required to access MS update
> Install SP3
> Install all other critical updates (IE 7)
> Install updates to IE 7
>
> All further updates fail, and removing the last update, IE7 and
> Symantec do nothing except stopping me to upgrading back to IE7.
>
> I'm going to go and do a reinstall without symantec now, so with the
> exception of the wireless drivers all the software will be MS,
> trying to narrow down where the issue is. If anyone has come across
> the issue before or knows of a fix i would most appreciate it.
Shenan Stanley wrote:
> Try this....
>
> Updates are not installed successfully from Windows Update,
> from Microsoft Update, or by using Automatic Updates after
> you repair a Windows XP installation
>
http://support.microsoft.com/kb/943144
>
> (Try it even if you did a clean, not repair, installation.)
> (Try it even if you performed some sort of restore - not repair
> install.) (Try it even if you did an upgrade installation.)
> (Try even if you think none of that fits...)
>
> Do all suggested methods.
>
> (Visit
http://windowsupdate.microsoft.com/ and do a custom scan
> after each method/reboot.)
>
> Hope that helps you out!
Manuel Tuthill wrote:
> Shenan, It looks like this might be the fix. the first method seems
> to work for me. I'll do a little more testing and hopefully be able
> to say for sure. If this is the case some how you need to "Register
> the Wups2.dll file in Windows" do we know why it's happening and
> also how widespread the problem may be?
>
> not to be fear mongering but if this a SP3 error that for some
> reason knocks out MS updates it may not be noticed for a few days
> till the next batch of updates need to be applied, however in our
> cases since were doing a fresh install SP3 will hit the PC before
> other updates. Of course My guess that it more likly to be a
> certain order of updates (SP3 before KB947864 is my guess). Either
> way since it's very recreateable how would someone go about
> notifying MS and getting them to look into it?
I fairly certain it was not SP3 that did it - it was the part where you said
you re-installed Windows.
In which specific way did you install SP3, BTW?
--
Shenan Stanley
MS-MVP
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