Microsoft Update Website fails with Error Code 0x80070002 on Vista

I have a relatively fresh (4 months old) installation of Windows Vista
Business 32bit on my computer.
At first, Microsoft Update (not Windows Update, Windows Update still works
fine) worked fine. But after i deactivated it and tried to reinstall it using
the Windows Update Control Panel it started to fail with the error code
0x80070002. More precisely, it does so after accepting the license here:
http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6

I already tried emptying the %windir%\SoftwareDistribution Folder (after
stopping the Windows Update Service, of course).
I also installed CheckSUR, which reported no problems. Then I installed SP1,
but the problem still persists.

The relevant lines of WindowsUpdate.log would be:
2008-03-25 13:34:39:585 30224 7458 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2008-03-25 13:34:39:585 30224 7458 Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2008-03-25 13:34:39:585 30224 7458 Misc = Module:
C:\Windows\system32\muweb.dll
2008-03-25 13:34:39:585 30224 7458 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-25 13:34:39:754 30224 7458 Misc Microsoft signed: Yes
2008-03-25 13:34:39:862 30224 7458 Misc Validating signature for
C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-03-25 13:34:39:874 30224 7458 Misc Microsoft signed: Yes
2008-03-25 13:34:39:893 30224 7458 Misc Validating signature for
C:\Windows\SoftwareDistribution\WebSetup\wuident.cab:
2008-03-25 13:34:39:904 30224 7458 Misc Microsoft signed: Yes
2008-03-25 13:34:40:048 30224 7458 Misc Validating signature for
C:\Windows\SoftwareDistribution\WebSetup\wuident.cab:
2008-03-25 13:34:40:058 30224 7458 Misc Microsoft signed: Yes
2008-03-25 13:34:40:318 30224 7458 Misc Validating signature for
C:\Windows\SoftwareDistribution\WebSetup\wsus3setup.cab:
2008-03-25 13:34:40:327 30224 7458 Misc Microsoft signed: Yes
2008-03-25 13:34:40:351 30224 7458 Setup *********** Setup: Checking
whether self-update is required ***********
2008-03-25 13:34:40:351 30224 7458 Setup * Inf file:
C:\Windows\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-03-25 13:34:40:360 30224 7458 Setup FATAL: OpenInf failed: error
0x80070002

I cross-checked with my Vista Notebook and found that wsus3setup.inf did not
exist there either, but Microsoft Update worked nonetheless.

Does anyone have an idea of what is going on here? I'm somewhat clueless at
the moment.

PA
Tue Mar 25 07:15:29 PDT 2008

You receive a "0x80070002" or "0x80070003" error code after you download an
update from
Windows Update, from Microsoft Update, or from Windows Server Update
Services
http://support.microsoft.com/kb/910336

When searching for available updates on the Update site, you see the
0x80070002 or
0x80070003 error
http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False

Previous related threads:
http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Lukas wrote:
> I have a relatively fresh (4 months old) installation of Windows Vista
> Business 32bit on my computer.
> At first, Microsoft Update (not Windows Update, Windows Update still works
> fine) worked fine. But after i deactivated it and tried to reinstall it
> using the Windows Update Control Panel it started to fail with the error
> code 0x80070002. More precisely, it does so after accepting the license
> here:
> http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
>
> I already tried emptying the %windir%\SoftwareDistribution Folder (after
> stopping the Windows Update Service, of course).
> I also installed CheckSUR, which reported no problems. Then I installed
> SP1,
> but the problem still persists.
> <snip>
> I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> not
> exist there either, but Microsoft Update worked nonetheless.
>
> Does anyone have an idea of what is going on here? I'm somewhat clueless
> at
> the moment.

Lukas
Tue Mar 25 07:57:02 PDT 2008

I basically tried all of that (all the related KB articles) and nothing helped.
Also, there is nobody else in this newsgroup with this specific problem, as
far as I can tell:
http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group

I was however able to find this:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
which matches my problem perfectly... but the only solution there was to
reinstall Vista.

This thread here also matches, but still no solution:
http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a

Any ideas, anyone?

"PA Bear [MS MVP]" wrote:

> You receive a "0x80070002" or "0x80070003" error code after you download an
> update from
> Windows Update, from Microsoft Update, or from Windows Server Update
> Services
> http://support.microsoft.com/kb/910336
>
> When searching for available updates on the Update site, you see the
> 0x80070002 or
> 0x80070003 error
> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
>
> Previous related threads:
> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Lukas wrote:
> > I have a relatively fresh (4 months old) installation of Windows Vista
> > Business 32bit on my computer.
> > At first, Microsoft Update (not Windows Update, Windows Update still works
> > fine) worked fine. But after i deactivated it and tried to reinstall it
> > using the Windows Update Control Panel it started to fail with the error
> > code 0x80070002. More precisely, it does so after accepting the license
> > here:
> > http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
> >
> > I already tried emptying the %windir%\SoftwareDistribution Folder (after
> > stopping the Windows Update Service, of course).
> > I also installed CheckSUR, which reported no problems. Then I installed
> > SP1,
> > but the problem still persists.
> > <snip>
> > I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> > not
> > exist there either, but Microsoft Update worked nonetheless.
> >
> > Does anyone have an idea of what is going on here? I'm somewhat clueless
> > at
> > the moment.
>
>

Lukas
Tue Mar 25 08:05:03 PDT 2008

I just tried the WGA Diagnostic Tool (google for "wga diagnostic tool" ->
first result)

All the tabs look normal - except for "WgaER" and "Notifications":
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


"Lukas" wrote:

> I basically tried all of that (all the related KB articles) and nothing helped.
> Also, there is nobody else in this newsgroup with this specific problem, as
> far as I can tell:
> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group
>
> I was however able to find this:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
> which matches my problem perfectly... but the only solution there was to
> reinstall Vista.
>
> This thread here also matches, but still no solution:
> http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a
>
> Any ideas, anyone?
>
> "PA Bear [MS MVP]" wrote:
>
> > You receive a "0x80070002" or "0x80070003" error code after you download an
> > update from
> > Windows Update, from Microsoft Update, or from Windows Server Update
> > Services
> > http://support.microsoft.com/kb/910336
> >
> > When searching for available updates on the Update site, you see the
> > 0x80070002 or
> > 0x80070003 error
> > http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
> >
> > Previous related threads:
> > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > Lukas wrote:
> > > I have a relatively fresh (4 months old) installation of Windows Vista
> > > Business 32bit on my computer.
> > > At first, Microsoft Update (not Windows Update, Windows Update still works
> > > fine) worked fine. But after i deactivated it and tried to reinstall it
> > > using the Windows Update Control Panel it started to fail with the error
> > > code 0x80070002. More precisely, it does so after accepting the license
> > > here:
> > > http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
> > >
> > > I already tried emptying the %windir%\SoftwareDistribution Folder (after
> > > stopping the Windows Update Service, of course).
> > > I also installed CheckSUR, which reported no problems. Then I installed
> > > SP1,
> > > but the problem still persists.
> > > <snip>
> > > I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> > > not
> > > exist there either, but Microsoft Update worked nonetheless.
> > >
> > > Does anyone have an idea of what is going on here? I'm somewhat clueless
> > > at
> > > the moment.
> >
> >

pupsi13
Tue Mar 25 10:18:00 PDT 2008

...still the same problem for me, too... Can't reach microsoft update...



"Lukas" wrote:

> I just tried the WGA Diagnostic Tool (google for "wga diagnostic tool" ->
> first result)
>
> All the tabs look normal - except for "WgaER" and "Notifications":
> WgaER Data-->
> ThreatID(s): N/A, hr = 0x80070002
> Version: N/A, hr = 0x80070002
>
> Notifications Data-->
> Cached Result: N/A
> File Exists: No
> Version: N/A, hr = 0x80070002
> WgaTray.exe Signed By: N/A, hr = 0x80070002
> WgaLogon.dll Signed By: N/A, hr = 0x80070002
>
>
> "Lukas" wrote:
>
> > I basically tried all of that (all the related KB articles) and nothing helped.
> > Also, there is nobody else in this newsgroup with this specific problem, as
> > far as I can tell:
> > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group
> >
> > I was however able to find this:
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
> > which matches my problem perfectly... but the only solution there was to
> > reinstall Vista.
> >
> > This thread here also matches, but still no solution:
> > http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a
> >
> > Any ideas, anyone?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> > > You receive a "0x80070002" or "0x80070003" error code after you download an
> > > update from
> > > Windows Update, from Microsoft Update, or from Windows Server Update
> > > Services
> > > http://support.microsoft.com/kb/910336
> > >
> > > When searching for available updates on the Update site, you see the
> > > 0x80070002 or
> > > 0x80070003 error
> > > http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
> > >
> > > Previous related threads:
> > > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
> > > --
> > > ~Robear Dyer (PA Bear)
> > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > > AumHa VSOP & Admin http://aumha.net
> > > DTS-L http://dts-l.net/
> > >
> > >
> > > Lukas wrote:
> > > > I have a relatively fresh (4 months old) installation of Windows Vista
> > > > Business 32bit on my computer.
> > > > At first, Microsoft Update (not Windows Update, Windows Update still works
> > > > fine) worked fine. But after i deactivated it and tried to reinstall it
> > > > using the Windows Update Control Panel it started to fail with the error
> > > > code 0x80070002. More precisely, it does so after accepting the license
> > > > here:
> > > > http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
> > > >
> > > > I already tried emptying the %windir%\SoftwareDistribution Folder (after
> > > > stopping the Windows Update Service, of course).
> > > > I also installed CheckSUR, which reported no problems. Then I installed
> > > > SP1,
> > > > but the problem still persists.
> > > > <snip>
> > > > I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> > > > not
> > > > exist there either, but Microsoft Update worked nonetheless.
> > > >
> > > > Does anyone have an idea of what is going on here? I'm somewhat clueless
> > > > at
> > > > the moment.
> > >
> > >

PA
Tue Mar 25 10:56:28 PDT 2008

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~PA Bear

Lukas wrote:
> I basically tried all of that (all the related KB articles) and nothing
> helped. Also, there is nobody else in this newsgroup with this specific
> problem, as far as I can tell:
> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group
>
> I was however able to find this:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
> which matches my problem perfectly... but the only solution there was to
> reinstall Vista.
>
> This thread here also matches, but still no solution:
> http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a
>
> Any ideas, anyone?
>
> "PA Bear [MS MVP]" wrote:
>
>> You receive a "0x80070002" or "0x80070003" error code after you download
>> an
>> update from
>> Windows Update, from Microsoft Update, or from Windows Server Update
>> Services
>> http://support.microsoft.com/kb/910336
>>
>> When searching for available updates on the Update site, you see the
>> 0x80070002 or
>> 0x80070003 error
>> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
>>
>> Previous related threads:
>> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Lukas wrote:
>>> I have a relatively fresh (4 months old) installation of Windows Vista
>>> Business 32bit on my computer.
>>> At first, Microsoft Update (not Windows Update, Windows Update still
>>> works
>>> fine) worked fine. But after i deactivated it and tried to reinstall it
>>> using the Windows Update Control Panel it started to fail with the error
>>> code 0x80070002. More precisely, it does so after accepting the license
>>> here:
>>> http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
>>>
>>> I already tried emptying the %windir%\SoftwareDistribution Folder (after
>>> stopping the Windows Update Service, of course).
>>> I also installed CheckSUR, which reported no problems. Then I installed
>>> SP1,
>>> but the problem still persists.
>>> <snip>
>>> I cross-checked with my Vista Notebook and found that wsus3setup.inf did
>>> not
>>> exist there either, but Microsoft Update worked nonetheless.
>>>
>>> Does anyone have an idea of what is going on here? I'm somewhat clueless
>>> at
>>> the moment.

pupsi13
Wed Apr 02 14:53:04 PDT 2008

It was a registry error... After cleaning the registry with TuneUp Utilities
2008 (3 runs) I can access the microsoft update site. It gave me one error
but after another reboot I updated office 2003 and other products...

Greetings from germany

"pupsi13" wrote:

> ...still the same problem for me, too... Can't reach microsoft update...
>
>
>
> "Lukas" wrote:
>
> > I just tried the WGA Diagnostic Tool (google for "wga diagnostic tool" ->
> > first result)
> >
> > All the tabs look normal - except for "WgaER" and "Notifications":
> > WgaER Data-->
> > ThreatID(s): N/A, hr = 0x80070002
> > Version: N/A, hr = 0x80070002
> >
> > Notifications Data-->
> > Cached Result: N/A
> > File Exists: No
> > Version: N/A, hr = 0x80070002
> > WgaTray.exe Signed By: N/A, hr = 0x80070002
> > WgaLogon.dll Signed By: N/A, hr = 0x80070002
> >
> >
> > "Lukas" wrote:
> >
> > > I basically tried all of that (all the related KB articles) and nothing helped.
> > > Also, there is nobody else in this newsgroup with this specific problem, as
> > > far as I can tell:
> > > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group
> > >
> > > I was however able to find this:
> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
> > > which matches my problem perfectly... but the only solution there was to
> > > reinstall Vista.
> > >
> > > This thread here also matches, but still no solution:
> > > http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a
> > >
> > > Any ideas, anyone?
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >
> > > > You receive a "0x80070002" or "0x80070003" error code after you download an
> > > > update from
> > > > Windows Update, from Microsoft Update, or from Windows Server Update
> > > > Services
> > > > http://support.microsoft.com/kb/910336
> > > >
> > > > When searching for available updates on the Update site, you see the
> > > > 0x80070002 or
> > > > 0x80070003 error
> > > > http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
> > > >
> > > > Previous related threads:
> > > > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > > > AumHa VSOP & Admin http://aumha.net
> > > > DTS-L http://dts-l.net/
> > > >
> > > >
> > > > Lukas wrote:
> > > > > I have a relatively fresh (4 months old) installation of Windows Vista
> > > > > Business 32bit on my computer.
> > > > > At first, Microsoft Update (not Windows Update, Windows Update still works
> > > > > fine) worked fine. But after i deactivated it and tried to reinstall it
> > > > > using the Windows Update Control Panel it started to fail with the error
> > > > > code 0x80070002. More precisely, it does so after accepting the license
> > > > > here:
> > > > > http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
> > > > >
> > > > > I already tried emptying the %windir%\SoftwareDistribution Folder (after
> > > > > stopping the Windows Update Service, of course).
> > > > > I also installed CheckSUR, which reported no problems. Then I installed
> > > > > SP1,
> > > > > but the problem still persists.
> > > > > <snip>
> > > > > I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> > > > > not
> > > > > exist there either, but Microsoft Update worked nonetheless.
> > > > >
> > > > > Does anyone have an idea of what is going on here? I'm somewhat clueless
> > > > > at
> > > > > the moment.
> > > >
> > > >

Wolfgang
Thu Apr 03 05:54:01 PDT 2008

This issue occurs when the default IE settings are modified (not extacly
known what)....

To solve this issue please try the following:

Please close all open windows and backup your favorites first.

1. Start -> System Control -> Internet Options
2. Click "Delete Cookies" and click OK when prompted to confirm.
3. Click "Delete Files", check "Delete all offline content" and then click
OK to confirm.
4. Switch to the "Security" tab, select "Internet" and click "Default Level"
if it is not grayed out.
5. Switch to the "Privacy tab", click "Default" if it is not grayed out.
6. Switch to the "Advanced" tab, click the "Restore Defaults" button and
then deselect "Enable third-party browser extensions" under "Browsing"
section.
7. Click OK to quit.

Try the Windows Update / Microsoft Update again.

with best regards,

Wolfgang Eitel
Mirosoft Security Support



"PA Bear [MS MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~PA Bear
>
> Lukas wrote:
> > I basically tried all of that (all the related KB articles) and nothing
> > helped. Also, there is nobody else in this newsgroup with this specific
> > problem, as far as I can tell:
> > http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&group=microsoft.public.windowsupdate&q=0x80070002+%2B+wsus3setup.inf&qt_g=Search+this+group
> >
> > I was however able to find this:
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general&tid=7f834c42-1140-4409-a946-ed3394a87b5d&cat=&lang=&cr=&sloc=&p=1
> > which matches my problem perfectly... but the only solution there was to
> > reinstall Vista.
> >
> > This thread here also matches, but still no solution:
> > http://209.85.129.104/search?q=cache:LXvqkLC-rlIJ:forums.microsoft.com/TechNet/ShowPost.aspx%3FPostID%3D2791607%26SiteID%3D17+wsus3setup+0x80070002+vista&hl=de&ct=clnk&cd=3&gl=ch&client=firefox-a
> >
> > Any ideas, anyone?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> You receive a "0x80070002" or "0x80070003" error code after you download
> >> an
> >> update from
> >> Windows Update, from Microsoft Update, or from Windows Server Update
> >> Services
> >> http://support.microsoft.com/kb/910336
> >>
> >> When searching for available updates on the Update site, you see the
> >> 0x80070002 or
> >> 0x80070003 error
> >> http://update.microsoft.com/windowsupdate/v6/showarticle.aspx?articleid=17&ln=en&IsMu=False
> >>
> >> Previous related threads:
> >> http://groups.google.com/group/microsoft.public.windowsupdate/search?hl=en&q=0x80070002+%2B+mvp&start=0&scoring=d&hl=en
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >>
> >> Lukas wrote:
> >>> I have a relatively fresh (4 months old) installation of Windows Vista
> >>> Business 32bit on my computer.
> >>> At first, Microsoft Update (not Windows Update, Windows Update still
> >>> works
> >>> fine) worked fine. But after i deactivated it and tried to reinstall it
> >>> using the Windows Update Control Panel it started to fail with the error
> >>> code 0x80070002. More precisely, it does so after accepting the license
> >>> here:
> >>> http://www.update.microsoft.com/microsoftupdate/v6/muoptdefault.aspx?returnurl=http://www.update.microsoft.com/microsoftupdate&ln=de&muopt=6
> >>>
> >>> I already tried emptying the %windir%\SoftwareDistribution Folder (after
> >>> stopping the Windows Update Service, of course).
> >>> I also installed CheckSUR, which reported no problems. Then I installed
> >>> SP1,
> >>> but the problem still persists.
> >>> <snip>
> >>> I cross-checked with my Vista Notebook and found that wsus3setup.inf did
> >>> not
> >>> exist there either, but Microsoft Update worked nonetheless.
> >>>
> >>> Does anyone have an idea of what is going on here? I'm somewhat clueless
> >>> at
> >>> the moment.
>
>