KB951978 Issue

Anyone else have the same KB951978 update issue I have with two of my PC's?
After installing update I loose access to Internet and must Restore PC's to
previous Restore Point.
I tried to hide the troublesome KB951978 update but now Auto Update will not
install any updates.
1st PC:
Compact Desktop 2.4MB, 2-HDDs, XP-SP3 Home
2nd PC:
Dell Laptop 1.6MP, 120mb HDD, XP-SP3 Media Home

PA
Fri Jul 11 23:12:35 PDT 2008

Running a Zone Alarm application?

Bob3677 wrote:
> Anyone else have the same KB951978 update issue I have with two of my
> PC's?
> After installing update I loose access to Internet and must Restore PC's
> to
> previous Restore Point.
> I tried to hide the troublesome KB951978 update but now Auto Update will
> not
> install any updates.
> 1st PC:
> Compact Desktop 2.4MB, 2-HDDs, XP-SP3 Home
> 2nd PC:
> Dell Laptop 1.6MP, 120mb HDD, XP-SP3 Media Home

jzapata
Fri Jul 11 23:26:00 PDT 2008

I just received an update from Zone Alarm that resolved the issue. Zone
Alarm identified the KB951978 issue. Once I updated the program no more
worries. It was a pain in the interim......Good luck!!

"PA Bear [MS MVP]" wrote:

> Running a Zone Alarm application?
>
> Bob3677 wrote:
> > Anyone else have the same KB951978 update issue I have with two of my
> > PC's?
> > After installing update I loose access to Internet and must Restore PC's
> > to
> > previous Restore Point.
> > I tried to hide the troublesome KB951978 update but now Auto Update will
> > not
> > install any updates.
> > 1st PC:
> > Compact Desktop 2.4MB, 2-HDDs, XP-SP3 Home
> > 2nd PC:
> > Dell Laptop 1.6MP, 120mb HDD, XP-SP3 Media Home
>
>

TaurArian
Fri Jul 11 23:27:12 PDT 2008

Just in case you have ZA -

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm
Anti-Spyware, and ZoneAlarm Security Suite

Download and install the latest versions which solve the loss of internet access problem
here (English only):

· ZoneAlarm Internet Security Suite

· ZoneAlarm Pro

· ZoneAlarm Antivirus

· ZoneAlarm Anti-Spyware

· ZoneAlarm Basic Firewall




--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Bob3677" <Bob3677@discussions.microsoft.com> wrote in message
news:F11FA0F1-3D54-4A3E-A6E3-B0F688679E1E@microsoft.com...
| Anyone else have the same KB951978 update issue I have with two of my PC's?
| After installing update I loose access to Internet and must Restore PC's to
| previous Restore Point.
| I tried to hide the troublesome KB951978 update but now Auto Update will not
| install any updates.
| 1st PC:
| Compact Desktop 2.4MB, 2-HDDs, XP-SP3 Home
| 2nd PC:
| Dell Laptop 1.6MP, 120mb HDD, XP-SP3 Media Home

Bob3677
Thu Jul 17 19:48:09 PDT 2008

This issue is Closed

I'm good again and just wanted to thank all for the help.
When I issued the question, I could not find anything but you all were able
to help. Today I read latest Windows Newsletter I subscribe to and found this
note:

Cleaning up after Microsoft's latest update fiasco

Last week was a Patch Tuesday that many ZoneAlarm users will remember for
quite some time. That's because a Windows security update caused people using
Check Point's firewall program to lose their Internet connection. As Jim
Penrose found out, the fix was anything but straightforward.

"The article in today's Windows Secrets about the new MSoft patch mucking up
ZoneAlarm just earned every penny I paid for my sub. Thank you. This problem
hit me yesterday and really had me P.O.'d.

"You offer one of the most content-rich newsletters I get, and it's always
one of the first things I read when it hits my inbox. Once again, thank you
for saving me hours of work trying to solve this problem."

So again, thanks.

Bib3677

"Bob3677" wrote:

> Anyone else have the same KB951978 update issue I have with two of my PC's?
> After installing update I loose access to Internet and must Restore PC's to
> previous Restore Point.
> I tried to hide the troublesome KB951978 update but now Auto Update will not
> install any updates.
> 1st PC:
> Compact Desktop 2.4MB, 2-HDDs, XP-SP3 Home
> 2nd PC:
> Dell Laptop 1.6MP, 120mb HDD, XP-SP3 Media Home