Engel
Thu May 15 12:27:05 PDT 2008
Hi John,
I'd recommend resubmitting your post here:
Help and Support
<
http://support.microsoft.com/common/international.aspx?rdpath=1&gprid=9860>
<https://support.microsoft.com/oas/default.aspx?gprid=6527>
OR
I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada.
Elsewhere, call your local Microsoft subsidiary, or the number for paid
support in your locale--and ask for the free help with virus or
security-patch related issues. This help extends to spyware removal as well.
If you /clearly/ state that a specific update or virus has caused problems
and don't ask any other questions, you /should/ receive No Charge support for
Good luck
- -- ---
"John Zarkowski" wrote:
> Tried that to no avail!
>
> "Engel" wrote:
>
> > Hello John,
> >
> > So does the same thing happen when you reboot into Safe Mode to then Restore ?
> >
> > Have you tried these operations running in safe mºde?
> >
> > In safe mode, some of the protective services which these programs use to
> > ensure that they aren't removed, are not running, so they are easier to
> > remºve.
> >
> >
> > Getting into Windows Safe Mode.
> >
> > <
http://www.computerhope.com/issues/chsafe.htm>
> >
> >
> > Can you tell me what antivirus product you are running?
> >
> > I hope this post is helpful.
> >
> > Let us know how it works ºut.
> >
> > Æ?иçεl
> > - -- ---
> >
> > "John Zarkowski" wrote:
> >
> > > automatic download of this update removed all my passwords and sign ons from
> > > my system. going back and trying to restore from previous restores would not
> > > work. Why?