Shenan
Thu May 08 15:20:17 PDT 2008
Tiffany Farms wrote:
> Why after testing is this hanging up when you go to install? Didn't
> the testers find this problem? I have never in 10 years had a
> problem like this! I had to reload drive with Windows XP, wheb will
> SP3 be fixed so I can download it. My time is money!
Your time is money? Interesting.
SP3 has worked for me on a couple hundred machines so far. Sounds like you
have something unique on your machine that isn't happy with SP3. Perhaps
you should get your IT support staff to work on this.
SP3 is SP3 and it is highly unlikely it will change (there could be a
revised version - but I only recall that happening once with a Service
Pack - and that was due to some legalities/Java/blah blah blah... Don't know
details - but it didn't really have anything to do with the Service pack not
working on some people's computers.)
In other words - you will either have to figure out what went wrong and fix
your machine issue with SP3 or use some of that money your time is making
you and pay someone who knows what they are doing to troubleshoot your
specific issue(s) with SP3.
Do you have Microsoft Dynamics Retail Management System (RMS) (a retail
chain management solution for small and midsize customers) installed and
chose to download and install the IT (standalone) version of SP3, by chance?
If so - you may want to visit here:
http://www.microsoft.com/dynamics/rms/using/default.mspx
Otherwise - you should do a few things..
1) Before ever trying to install anything that could affect a whole system
that *is money* (or otherwise important) to you - take the time to make an
image/backup of the computer before doing anything, so if things do go awry,
you can restore that image/backup and be back up and running *as you were
before* with little effort and little time. In other words - do it wisely.
Millions upon millions of different software/hardware combinations out
there - unless you were one of the testers, it is unlikely your particular
configuration was one that was tested.
2) Clean up the machine. Make sure you have the latest hardware drivers
(from each manufacturer - not from Microsoft) and software patches (same
thing here - each creator of said software.) Ensure your backups are up to
date (there is a pattern there *grin*) and you have no viruses, trojans,
worms, spyware, adware or other types of malware. CHKDSK and DEFRAGMENT the
machine. Make sure it is up to date with other Windows XP patches.
(Although I might not recommend that for everyone - anyone (like you) that
has had trouble with it in the past might greatly benefit from this cleanup
and could discover - or at least unknowingly fix - whatever proble, it is
you are having.)
3) Instead of generally griping - give some details. This newsgroup is a
place for your peers (people like you) to come and ask or come and give
help. It's difficult to do when all you get in terms of explanation of what
happen is, "SP3 ... hanging up when you go to install". I don't know you, I
don't know your system. You may have Windows XP Home, Windows XP
Professional, Windows XP Media Center or Windows XP TabletPC. You may or
may not have had WIndows XP Service Pack 2 already installed. The machine
may be Intel or AMD. It may have 64MB memory or 4GB. You may have 1GB free
on a 40GB drive or you may have 250GB free on a 750GB drive. You may know
what a hardware device driver is or you may not. You may have downloaded
the IT install (standalone) version of SP3 or you may have used the Windows
Update Web page or you might have downloaded the ISO version, burned it to
CD and tried to install from there. You may or may not have been logged in
as an administrative user. You may or may not know how to get updates for
any software you run.
Put quite simply - you have wasted your supposedly valuable time by posting
a rant on this newsgroup - yet you didn't put any of that time into trying
to help yourself actually resolve the issue you were ranting about.
You have to ask for help and give a few details in order to get it and then
utilize said advice to solve your unique issue - or you can give some of
that money your time is making you to someone with the expertise to get the
job done. That is your choice. ;-)
I know I am willing to help you if you are willing to give some details.
Perhaps myself or someone else in these newsgroups can assist you and get
the issue resolved. You might even use the free support that is available
(or point someone doing the work for you to it...)
Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.
. US:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131
. CA:
http://support.microsoft.com/oas/default.aspx?ln=en-ca&prid=11273&gprid=522131
. UK:
http://support.microsoft.com/oas/default.aspx?ln=en-uk&prid=11273&gprid=522131
. AU:
http://support.microsoft.com/oas/default.aspx?ln=en-au&prid=11273&gprid=522131
. Other:
http://support.microsoft.com/oas/default.aspx?gprid=1173
(Select your location --> select Windows XP --> select Windows XP Service
Pack 3)
Good luck to you!
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html