not sure what the problem is

I have Internet Explorer 6 on my computer. It is
difficult to connect if my computer has been inactive for
a while. You have to either shut down the computer and
wait a minute or two and then try to connect or restart
the computer. Then you can keep an internet connection
for about 30 minutes sometimes more sometimes less. I
have had my phone lines tested and they are fine. I have
called my ISP for tech support and they say it's not them
with the problem maybe its me. What would be causing
this? I can only get a good fast internet connection if I
shut down or restart my computer. Then if it slows down
and bumps me off if I restart/shut down my computer and
reconnect I get a good connection. What would cause that?
Thank you very much. If you need anymore info feel free
to ask. Thanks again for your help.

Jerome
Sun Jul 20 23:52:49 CDT 2003

This is the Windows ME newsgroup. You need to ask your question in the
Internet Explorer newsgroup.

"Andria" <andriamg@hotmail.com> wrote in message
news:002701c34f2f$edbaded0$a001280a@phx.gbl...
> I have Internet Explorer 6 on my computer. It is
> difficult to connect if my computer has been inactive for
> a while. You have to either shut down the computer and
> wait a minute or two and then try to connect or restart
> the computer. Then you can keep an internet connection
> for about 30 minutes sometimes more sometimes less. I
> have had my phone lines tested and they are fine. I have
> called my ISP for tech support and they say it's not them
> with the problem maybe its me. What would be causing
> this? I can only get a good fast internet connection if I
> shut down or restart my computer. Then if it slows down
> and bumps me off if I restart/shut down my computer and
> reconnect I get a good connection. What would cause that?
> Thank you very much. If you need anymore info feel free
> to ask. Thanks again for your help.
>

Koldbear
Mon Jul 21 00:03:39 CDT 2003

What type of connection are you using (e.g. Modem, Cable, DSL, =
Satellite)?

--=20
8O)
Koldbear
Please reply to the Newsgroup ONLY


"Andria" <andriamg@hotmail.com> wrote in message =
news:002701c34f2f$edbaded0$a001280a@phx.gbl...
> I have Internet Explorer 6 on my computer. It is=20
> difficult to connect if my computer has been inactive for=20
> a while. You have to either shut down the computer and=20
> wait a minute or two and then try to connect or restart=20
> the computer. Then you can keep an internet connection=20
> for about 30 minutes sometimes more sometimes less. I=20
> have had my phone lines tested and they are fine. I have=20
> called my ISP for tech support and they say it's not them=20
> with the problem maybe its me. What would be causing=20
> this? I can only get a good fast internet connection if I=20
> shut down or restart my computer. Then if it slows down=20
> and bumps me off if I restart/shut down my computer and=20
> reconnect I get a good connection. What would cause that?=20
> Thank you very much. If you need anymore info feel free=20
> to ask. Thanks again for your help.
>

Andria
Mon Jul 21 01:21:15 CDT 2003

It's a 56K modem. It's called an HSP56 MicroModem made by
PCtel, Inc. I did have a Motorola modem it was also a 56K
but I had some repair work done on my computer and the
repair man put in the HSP56 MicroModem. I was told it
isn't as good quality as the Motorola modem was.

Koldbear
Mon Jul 21 04:40:43 CDT 2003

If you have "Call Waiting" on your phone line, check Control =
Panel/Telephony and make sure it's setup correctly.
Also check the Modem settings (e.g. No Idle Disconnect).
If they all are correct, then try another modem.

"Andria" <andriamg@hotmail.com> wrote in message =
news:041101c34f50$49e83ac0$a601280a@phx.gbl...
> It's a 56K modem. It's called an HSP56 MicroModem made by=20
> PCtel, Inc. I did have a Motorola modem it was also a 56K=20
> but I had some repair work done on my computer and the=20
> repair man put in the HSP56 MicroModem. I was told it=20
> isn't as good quality as the Motorola modem was.

Ron
Mon Jul 21 14:20:27 CDT 2003

"Andria" <andriamg@hotmail.com> wrote:

>I have Internet Explorer 6 on my computer. It is
>difficult to connect if my computer has been inactive for
>a while. You have to either shut down the computer and
>wait a minute or two and then try to connect or restart
>the computer. Then you can keep an internet connection
>for about 30 minutes sometimes more sometimes less. I
>have had my phone lines tested and they are fine. I have
>called my ISP for tech support and they say it's not them
>with the problem maybe its me. What would be causing
>this? I can only get a good fast internet connection if I
>shut down or restart my computer. Then if it slows down
>and bumps me off if I restart/shut down my computer and
>reconnect I get a good connection. What would cause that?
>Thank you very much. If you need anymore info feel free
>to ask. Thanks again for your help.

The symptoms you describe are a classic description of an overheating
problem.

Does the computer exhibit this type of behaviour doing other tasks?
If you are not connected to the Internet does it slow down at all
after you have been using it for a while?

There are other possible causes but from what you have described I
would suspect overheating, probably of the modem itself, as most
likely culprit.

With today's prices it is probably cheaper to try a new modem than it
is to pay a repairman to look at the old one.

I have had good luck in recent years with the A-Open line of modems.
The model I currently install in new computers that I sell is the
FM56PX

They have a cheaper model, the FM56SV which is a software based
WinModem. I have avoided using these.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."