krnl386.exe and kernell32.dll errors

Tutorials Win: Microsoft Windows Forum

Support,

Over the past week or two, I have randomly received the
following error messages for krnl386.exe and kernell32.dll
while using the internet (Internet Explorer). My
operating system is Windows ME and I have both McAfee and
Norton's running on my system and have not been able to
find any known viruses or errors. Below I have provided
the logs from the fault log file.

Please tell me my next steps to fix this issue.

Thank you.

Craig Grant

***********************************************************
***********
Date 10/19/2003 Time 09:37
EXPLORER caused a stack fault in module KERNEL32.DLL at
0187:bff64277.
Registers:
EAX=81ae3e50 CS=0187 EIP=bff64277 EFLGS=00000283
EBX=04af9fa0 SS=018f ESP=04af9f84 EBP=04af9fe6
ECX=ddaeef60 DS=018f ESI=04af9fe0 FS=3bcf
EDX=0001bd04 ES=018f EDI=04af8030 GS=0000
Bytes at CS:EIP:
eb 95 8b 54 24 04 50 e8 04 00 00 00 58 c2 04 00
Stack dump:
bff64283 00000000 bff43c6d 0001bd04 00000000 00000003
04af9fa8 af777fa4 09ef4013 00000964 00000532 00000000
82c249a0 000df5db 0000016d 00000051
***********************************************************
***********
Date 10/19/2003 Time 09:37
EXPLORER caused an invalid page fault in
module KRNL386.EXE at 0001:00006655.
Registers:
EAX=00000001 CS=0167 EIP=00006655 EFLGS=00000202
EBX=04b2ffbc SS=3bd7 ESP=00008a98 EBP=04aefaa4
ECX=bff60001 DS=018f ESI=00008a98 FS=3bcf
EDX=bffbb490 ES=018f EDI=00003bd7 GS=0000
Bytes at CS:EIP:
36 c7 06 0a 00 10 00 66 5e 5f 90 0e e8 d2 b1 51
Stack dump:
00000001 faa40001 018f04ae 04aefac4 ffbc3bcf 018f04b2
bff61c57 81ae0187 04b2ffbc 00000001 00000001 04aefb3c
bff61ccb 00000001 04b2ffbc bffbc070
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Re: krnl386.exe and kernell32.dll errors by Jim

Jim
Tue Oct 21 01:12:58 CDT 2003

If you would, Craig, run through the troubleshooting steps on this page:
http://aumha.org/win4/a/tshoot.htm

I'd be especially interested in an elaborated history of the problem, and to
make sure you've ruled out parasites (which are responsible for about 90% of
most browser-related problems these days). But, additionally, anything else
on that page is a good place to start I think. (You've evidently already
moved through several of thes steps on your own.)

--
Jim Eshelman, MS-MVP Windows
http://aumha.org/
http://WinSupportCenter.com/

Did you find this newsgroup on the web? A newsreader like Outlook Express
will make your online life a lot easier. Get better help!
See: http://aumha.org/win4/supp1b.htm and
http://support.microsoft.com/support/news/howto/default.asp




"Craig Grant" <craig@colony1.net> wrote in message
news:028e01c3964d$03ae7940$a001280a@phx.gbl...
> Support,
>
> Over the past week or two, I have randomly received the
> following error messages for krnl386.exe and kernell32.dll
> while using the internet (Internet Explorer). My
> operating system is Windows ME and I have both McAfee and
> Norton's running on my system and have not been able to
> find any known viruses or errors. Below I have provided
> the logs from the fault log file.
>
> Please tell me my next steps to fix this issue.
>
> Thank you.
>
> Craig Grant
>
> ***********************************************************
> ***********
> Date 10/19/2003 Time 09:37
> EXPLORER caused a stack fault in module KERNEL32.DLL at
> 0187:bff64277.
> ***********************************************************
> ***********
> Date 10/19/2003 Time 09:37
> EXPLORER caused an invalid page fault in
> module KRNL386.EXE at 0001:00006655.


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