Mike
Thu Jul 15 07:48:49 CDT 2004
A failure to restore to a previously created checkpoint is often a sign that
the 290700 patch for system restore wasn't installed when the checkpoint to
which you were trying to return was created. If that is the case the
checkpoint is useless.
What is the version of the file smgr.dll in the windows\system folder? If not
4.90.0.3003 then that could be the cause of the problem and you need to
download and install the 290700 patch for system restore. The easiest way to
do this is from the link in the associated KB article (KB290700 - "Checkpoints
that you create after September 8, 2001 do not restore your computer"
(
http://support.microsoft.com?kbid=290700)).
It is also possible that at one stage you did install this patch but have
subsequently reinstalled Win Me over itself using the Win Me CD. Doing this
causes the original, broken, version of smgr.dll to be reinstalled.
--
Mike Maltby MS-MVP
mcmaltby@hotmail.com
Joe <jogor@bigpond.net.au> wrote:
> I am trying to help a friend running ME.
>
> When she tries to do a System Restore the progress bar goes to about
> 30% and then the computer freezes, she is using 128MB Ram and this
> also occurs when her computer is rebooted and then SR is started.
>
> Any help please?