Shut Down/Restart Hang

Hey, I just have a shut-down/restart problem. I operate a
Windows ME Intel Pentium III 800Mhz computer. This problem
has gradually grown in occurance over the past few weeks
until it now happens practically every time I shut down.
Basically, Upon selecting a shut down or restart option in
the Start > Shut Down menu, it proceeds to shut down and
then the display screen completely blacks out as though to
shut down/restart and display 'it Is Now Safe To Turn Off
Your Computer', but it doesn't, rather, just hangs on this
black screen. One thing that does happen, however, is a
small flashing bar displayed on the black screen
(sometimes in an irregular position, usually in the top-
left corner) as though I should start typing code or
something. However, pressing keys does nothing and it is
completely unresponsive. Therefore the only way I can
force my computer to shut down is with the power button
with it still running.

I had this problem last year (on the same computer) and
only solved it by completely wiping my computer.

I hope this is solvable....

John
Wed Dec 10 21:36:37 CST 2003

These shutdown problems can be difficult to identify and resolve.
Troublesome to say the least. Jim Eshelman has a very good,
comprehensive troubleshooting guide here:

WINDOWS SHUTDOWN & RESTART CENTER
TROUBLESHOOTING in 15 STEPS
http://winsupportcenter.com/win4/a/shutdown.htm

If I were you I'd first try to shutdown from the Run Command Prompt, you
may narrow things down a bit or get a closer insight as to what is going
on when you shutdown, this page by Jim also:

SHORTCUTS TO SHUTDOWN & RESTART WINDOWS 95, 98 & ME
http://winsupportcenter.com/win4/a/shutcut.htm

Don't thank me, thank Jim for the excellent site.

John


Nardvik wrote:

> Hey, I just have a shut-down/restart problem. I operate a
> Windows ME Intel Pentium III 800Mhz computer. This problem
> has gradually grown in occurance over the past few weeks
> until it now happens practically every time I shut down.
> Basically, Upon selecting a shut down or restart option in
> the Start > Shut Down menu, it proceeds to shut down and
> then the display screen completely blacks out as though to
> shut down/restart and display 'it Is Now Safe To Turn Off
> Your Computer', but it doesn't, rather, just hangs on this
> black screen. One thing that does happen, however, is a
> small flashing bar displayed on the black screen
> (sometimes in an irregular position, usually in the top-
> left corner) as though I should start typing code or
> something. However, pressing keys does nothing and it is
> completely unresponsive. Therefore the only way I can
> force my computer to shut down is with the power button
> with it still running.
>
> I had this problem last year (on the same computer) and
> only solved it by completely wiping my computer.
>
> I hope this is solvable....
>