6/27/2005
Iâ??m posting this on ME & MSN discussion groups. My platform is ME SP1 on a
Dell 4190 with OEM version (5 yrs old) with all critical updates. Using
Norton 2004 antivirus with monthly updates. Using dialup with 56k internal
modem with MSN as my ISP. I havenâ??t added any new applications recently or
made major changes.
Iâ??ve updated to MSN9 6 months ago, but always had a problem with explorer
hanging when using IE & MSN explorer simultaneously plus with logging off of
MSN the following error occurred from a dialog box:
App Name: msn.exe
App Ver: 9.10.11.1703
Mod/Ver: 2.40.4515.0
Offset: 00025ff9
Mod Name: oleaut32.dll
Iâ??ve sent the generated report to msn many times, but no response.
Finally, I sent e-mail to MSN Customer Support & they suggested the
following via return e-mail.
1. Check system resources, amount of RAM, Performance, etc.
2. Possible file corruption in either IE or MSN.
3. Restore IE to previous version, then download latest version from
Microsoft.
4. De-install MSN9 & reinstall from customer CD.
5. Problem should be resolved
When I tried number 3, it didnâ??t remove/restore completely (OE6 did remove,
no mail), so I thought to do a system restore, but when I open the control
panel, NOTHING APPEARS. I opened in the safe mode & was able to repair IE6,
then when re-starting the system the control panel opens OK, but seems like
the only problem, other than the original complaint, is only OE6 is still
missing. The last restore point is May 10, 2005, not sure if I want to go
that far back. Any help would be appreciated, to restore OE6 & fix the
original fault, as Iâ??m hesitant to continue with MSN Customer Support
suggestion.