Problem since installing latest Explorer security update

I'm hoping someone can help me solve this - it is proving to be very
irritating.

Ever since installing the latest cumulative security update for Internet
Explorer I keep getting this error:

"Explorer has caused an error in SHLWAPI.DLL
Explorer will now close.

If you continue to experience problems,
try restarting your computer."

The full error message is as follows:
EXPLORER caused an invalid page fault in
module SHLWAPI.DLL at 01a7:70a9ba71.
Registers:
EAX=7cbdbde0 CS=01a7 EIP=70a9ba71 EFLGS=00010202
EBX=00000000 SS=01af ESP=01a1e984 EBP=01a1e98c
ECX=00000001 DS=01af ESI=00000050 FS=36ef
EDX=0000ffff ES=01af EDI=01a1ebe8 GS=170e
Bytes at CS:EIP:
0f b7 10 8d 44 50 02 75 f6 0f b7 18 8d 4e ff 3b
Stack dump:
7cb72a48 0049c980 01a1edf4 7cb977ea 7cb70000
00000004 01a1ebfa 00000050 01a1ebd8 00000000
7fc04f9c 04c904b0 00000001 01a1ebd8 0049c990
01a1f5b4

I've looked at the Microsoft support site and have tried a number of
things which seemed relevant, but none of them have made any difference.
Things I have tried include:
- uninstalling the update
- repairing Internet Explorer
- reinstalling Internet Explorer
- replacing the copy of SHLWAPI.DLL in c:\windows\system

The configuration of my machine is as follows:
AMD Athlon based PC running Windows ME (4.90.3000), 1 gig of RAM, 2 hard
discs (40Gb and 120Gb). Have all the latest Windows security updates etc

Any help would be very much appreciated.

Regards,

James

Jack
Tue Dec 02 07:52:50 CST 2003

The most recent Cumulative IE6 SP1 update on this uptodate WinME machine
is KB 824145.
MS03-048: November 2003 Cumulative Security Update for Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;en-us;824145&Product=winme

My current version of SHLWAPI.dll, the Shell Light-weight Utility
Library, is 6.0.2800.1276, dated 10/16/2003.

I recommend that you confirm that your IE6 SP1 is stable, and, if so,
reattempt the Win Update, after creating SR points and a fresh scanreg
copy of the registry, and backing up the entire OS.

If it succeeds, confirm that you then have the version of SHLWAPI.dll
mentioned above.
-----
http://v4.windowsupdate.microsoft.com/troubleshoot/
---
--
Jack E. Martinelli 2002-04 MVP for Win9X / DTS
Help us help you: http://www.dts-L.org/goodpost.htm
Your cooperation is appreciated.
____
"J" <J@j.com> wrote in message news:3FCC7C14.2040406@j.com...
> I'm hoping someone can help me solve this - it is proving to be very
> irritating.
>
> Ever since installing the latest cumulative security update for
Internet
> Explorer I keep getting this error:
>
> "Explorer has caused an error in SHLWAPI.DLL
> Explorer will now close.
>
> If you continue to experience problems,
> try restarting your computer."
>
> The full error message is as follows:
> EXPLORER caused an invalid page fault in
> module SHLWAPI.DLL at 01a7:70a9ba71.
> Registers:
> EAX=7cbdbde0 CS=01a7 EIP=70a9ba71 EFLGS=00010202
> EBX=00000000 SS=01af ESP=01a1e984 EBP=01a1e98c
> ECX=00000001 DS=01af ESI=00000050 FS=36ef
> EDX=0000ffff ES=01af EDI=01a1ebe8 GS=170e
> Bytes at CS:EIP:
> 0f b7 10 8d 44 50 02 75 f6 0f b7 18 8d 4e ff 3b
> Stack dump:
> 7cb72a48 0049c980 01a1edf4 7cb977ea 7cb70000
> 00000004 01a1ebfa 00000050 01a1ebd8 00000000
> 7fc04f9c 04c904b0 00000001 01a1ebd8 0049c990
> 01a1f5b4
>
> I've looked at the Microsoft support site and have tried a number of
> things which seemed relevant, but none of them have made any
difference.
> Things I have tried include:
> - uninstalling the update
> - repairing Internet Explorer
> - reinstalling Internet Explorer
> - replacing the copy of SHLWAPI.DLL in c:\windows\system
>
> The configuration of my machine is as follows:
> AMD Athlon based PC running Windows ME (4.90.3000), 1 gig of RAM, 2
hard
> discs (40Gb and 120Gb). Have all the latest Windows security updates
etc
>
> Any help would be very much appreciated.
>
> Regards,
>
> James
>

john
Tue Dec 02 15:21:54 CST 2003


>-----Original Message-----
>I'm hoping someone can help me solve this - it is
proving to be very
>irritating.
>
>Ever since installing the latest cumulative security
update for Internet
>Explorer I keep getting this error:
>
>"Explorer has caused an error in SHLWAPI.DLL
>Explorer will now close.
>
>If you continue to experience problems,
>try restarting your computer."
>
>The full error message is as follows:
>EXPLORER caused an invalid page fault in
>module SHLWAPI.DLL at 01a7:70a9ba71.
>Registers:
>EAX=7cbdbde0 CS=01a7 EIP=70a9ba71 EFLGS=00010202
>EBX=00000000 SS=01af ESP=01a1e984 EBP=01a1e98c
>ECX=00000001 DS=01af ESI=00000050 FS=36ef
>EDX=0000ffff ES=01af EDI=01a1ebe8 GS=170e
>Bytes at CS:EIP:
>0f b7 10 8d 44 50 02 75 f6 0f b7 18 8d 4e ff 3b
>Stack dump:
>7cb72a48 0049c980 01a1edf4 7cb977ea 7cb70000
>00000004 01a1ebfa 00000050 01a1ebd8 00000000
>7fc04f9c 04c904b0 00000001 01a1ebd8 0049c990
>01a1f5b4
>
>I've looked at the Microsoft support site and have tried
a number of
>things which seemed relevant, but none of them have made
any difference.
>Things I have tried include:
>- uninstalling the update
>- repairing Internet Explorer
>- reinstalling Internet Explorer
>- replacing the copy of SHLWAPI.DLL in c:\windows\system
>
>The configuration of my machine is as follows:
>AMD Athlon based PC running Windows ME (4.90.3000), 1
gig of RAM, 2 hard
>discs (40Gb and 120Gb). Have all the latest Windows
security updates etc
>
>Any help would be very much appreciated.
>
>Regards,
>
>James
>
>.sounds like a virus designed for this application. did
u DL off of web site or disk. if website u shud have been
okay but there are echo microsoft sites out there that
purposely does harm. suggest u delete and restart from
sound web site or another disk. if not original disk
virus cud be embedded in the disk. folks r out there to
hurt us poor folks in the little computing world. when u
mentioned u deleted and restarted did u go deep enough
into ur files and got everything tagged 4 deletion?
bummer problem hope u get it sorted out with out major
$$$$ john
>

J
Tue Dec 02 17:51:37 CST 2003

Jack - thanks for your help

KB824145 is the one causing the problem. I've since searched on Google
for KB824145 and there are lots of people reporting a variety of
problems since applying this update. A number of people have suggested
that Microsoft are aware of the problems caused by this update and that
it should be fixed with a new patch sometime in December.

I had already tried most of what you suggested. I tried to uninstall the
update again but this time I got an error message saying that there was
an error and it would not let me uninstall. So I repaired the IE
installation, ran the update installation again (even though it had not
let me uninstall) and then tried to uninstall. This time it worked.

So far the problem seems to have gone away. However, the version I have
of SHLWAPI.DLL is the same as the one you have even though the update is
not installed. So it appears that the problem can be fixed by
uninstalling the update - even though when I tried this before the
problem was still there. I'm not really sure what's going on and
hopefully the problem has been resolved. However, it does mean that my
setup does not have the latest update, which worries me somewhat.

Regards,

James

Jack E Martinelli wrote:
> The most recent Cumulative IE6 SP1 update on this uptodate WinME machine
> is KB 824145.
> MS03-048: November 2003 Cumulative Security Update for Internet Explorer
> http://support.microsoft.com/default.aspx?scid=kb;en-us;824145&Product=winme
>
> My current version of SHLWAPI.dll, the Shell Light-weight Utility
> Library, is 6.0.2800.1276, dated 10/16/2003.
>
> I recommend that you confirm that your IE6 SP1 is stable, and, if so,
> reattempt the Win Update, after creating SR points and a fresh scanreg
> copy of the registry, and backing up the entire OS.
>
> If it succeeds, confirm that you then have the version of SHLWAPI.dll
> mentioned above.
> -----
> http://v4.windowsupdate.microsoft.com/troubleshoot/
> ---

J
Tue Dec 02 17:52:36 CST 2003

Thanks John - it's not a virus. I ran virus checks as well as
Adware/spyware checks etc. The update was installed from the the proper
Microsoft site so I know it was okay.

See my earlier post - I think I got it sorted (for the moment!)

john wrote:
>>-----Original Message-----
>>I'm hoping someone can help me solve this - it is
>
> proving to be very
>
>>irritating.
>>
>>Ever since installing the latest cumulative security
>
> update for Internet
>
>>Explorer I keep getting this error:
>>
>>"Explorer has caused an error in SHLWAPI.DLL
>>Explorer will now close.
>>
>>If you continue to experience problems,
>>try restarting your computer."
>>
>>The full error message is as follows:
>>EXPLORER caused an invalid page fault in
>>module SHLWAPI.DLL at 01a7:70a9ba71.
>>Registers:
>>EAX=7cbdbde0 CS=01a7 EIP=70a9ba71 EFLGS=00010202
>>EBX=00000000 SS=01af ESP=01a1e984 EBP=01a1e98c
>>ECX=00000001 DS=01af ESI=00000050 FS=36ef
>>EDX=0000ffff ES=01af EDI=01a1ebe8 GS=170e
>>Bytes at CS:EIP:
>>0f b7 10 8d 44 50 02 75 f6 0f b7 18 8d 4e ff 3b
>>Stack dump:
>>7cb72a48 0049c980 01a1edf4 7cb977ea 7cb70000
>>00000004 01a1ebfa 00000050 01a1ebd8 00000000
>>7fc04f9c 04c904b0 00000001 01a1ebd8 0049c990
>>01a1f5b4
>>
>>I've looked at the Microsoft support site and have tried
>
> a number of
>
>>things which seemed relevant, but none of them have made
>
> any difference.
>
>>Things I have tried include:
>>- uninstalling the update
>>- repairing Internet Explorer
>>- reinstalling Internet Explorer
>>- replacing the copy of SHLWAPI.DLL in c:\windows\system
>>
>>The configuration of my machine is as follows:
>>AMD Athlon based PC running Windows ME (4.90.3000), 1
>
> gig of RAM, 2 hard
>
>>discs (40Gb and 120Gb). Have all the latest Windows
>
> security updates etc
>
>>Any help would be very much appreciated.
>>
>>Regards,
>>
>>James
>>
>>.sounds like a virus designed for this application. did
>
> u DL off of web site or disk. if website u shud have been
> okay but there are echo microsoft sites out there that
> purposely does harm. suggest u delete and restart from
> sound web site or another disk. if not original disk
> virus cud be embedded in the disk. folks r out there to
> hurt us poor folks in the little computing world. when u
> mentioned u deleted and restarted did u go deep enough
> into ur files and got everything tagged 4 deletion?
> bummer problem hope u get it sorted out with out major
> $$$$ john
>

J
Wed Dec 03 08:06:07 CST 2003

Looks like I spoke too soon. For some reason I'm getting the error again
and nothing I do seems to eliminate it. Maybe I'll just have to wait for
the next patch/update and hope that fixes it

J wrote:
> Jack - thanks for your help
>
> KB824145 is the one causing the problem. I've since searched on Google
> for KB824145 and there are lots of people reporting a variety of
> problems since applying this update. A number of people have suggested
> that Microsoft are aware of the problems caused by this update and that
> it should be fixed with a new patch sometime in December.
>
> I had already tried most of what you suggested. I tried to uninstall the
> update again but this time I got an error message saying that there was
> an error and it would not let me uninstall. So I repaired the IE
> installation, ran the update installation again (even though it had not
> let me uninstall) and then tried to uninstall. This time it worked.
>
> So far the problem seems to have gone away. However, the version I have
> of SHLWAPI.DLL is the same as the one you have even though the update is
> not installed. So it appears that the problem can be fixed by
> uninstalling the update - even though when I tried this before the
> problem was still there. I'm not really sure what's going on and
> hopefully the problem has been resolved. However, it does mean that my
> setup does not have the latest update, which worries me somewhat.
>
> Regards,
>
> James
>
> Jack E Martinelli wrote:
>
>> The most recent Cumulative IE6 SP1 update on this uptodate WinME machine
>> is KB 824145.
>> MS03-048: November 2003 Cumulative Security Update for Internet Explorer
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;824145&Product=winme
>>
>>
>> My current version of SHLWAPI.dll, the Shell Light-weight Utility
>> Library, is 6.0.2800.1276, dated 10/16/2003.
>>
>> I recommend that you confirm that your IE6 SP1 is stable, and, if so,
>> reattempt the Win Update, after creating SR points and a fresh scanreg
>> copy of the registry, and backing up the entire OS.
>>
>> If it succeeds, confirm that you then have the version of SHLWAPI.dll
>> mentioned above.
>> -----
>> http://v4.windowsupdate.microsoft.com/troubleshoot/
>> ---
>
>