Kath
Tue Oct 28 15:33:48 CST 2003
Peter wrote:
>> -----Original Message-----
>> Peter wrote:
>>> Starting recently, I often cannot send email using Outlook
>>> Express (receiving works fine). I get a message that
>>> it "cannot connect to the server." Sometimes, mail IS sent
>>> with no problem. Roadrunner has assured me that it is not
>>> a problem with them. Microsoft's "help" database says
>>> similar problems are caused by certain routers, but I am
>>> not using a router. Can anybody offer any suggestions?
>>
>> And the full error message is? Lacking that, 90 times out of a 100
>> the following will solve the problem.
>> Disable email scanning.
>> Scanning of incoming email is the biggest waste of CPU cycles ever
>> invented
>> and adds not one whit of added protection. An antivirus program
>> worth more
>> than a nickel will warn you, in a very conspicuous manner, if you
>> ever attempt to open or save an infected file. Even Symantec admits
>> that email
>> scanning is a waste of time.
>>
>> Look at this link and read the info under the section, Disable email
>> protection.
>>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999092 910223606
>>
>> Also for NAV 2003, see this link:
>>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082 921552806
>>
>> Also review this Knowledge Base article about other problems using
>> Norton:
>>
>> 813514 - OL: Error 0x800ccc0d or 0x800ccc0f When Receiving and
>> Sending E-Mail:
>>
http://support.microsoft.com/?kbid=813514
>> --
>> Kath Adams
>> MS MVP - Windows (IE/OE)
>> Please use Reply Group when responding and not Reply All.
>>
>> .
>> Hey, I used to be engaged to a Kath Adams, she doesn't
> know anything computers, so you must not be her.
>
> Thanks for the suggestions. Unfortunately, I don't have
> any virus software or firewall, so your suggestions won't
> help me. I did do an online virus scan after this problem
> started, and it did not find any infections. Can I just
> reinstall OE or IE6 to fix this? Can't give you the exact
> error message as I am not at my home computer - something
> about "server not found" and an error number.
Well, I've never been engaged to a Peter, and when I was engaged my
surname wasn't Adams!
There can be all sorts of reasons for server not found. It may be that
you are not sending via the ISP you are currently dialled in with (550
errors)? But as the crystal ball is out for a polish at the moment, we
really need the error message to help more. You can reinstall, but it
rarely, if ever solves the problem and in many cases just compounds it.
Wait until you get home and email again. I'll be watching this thread.
Kath