Critical Update Problem - Solved

People may remember that I had a problem with a security update for
WMP9. Although I had downloaded it several times, KB828026 kept being
re-offered.
MS Support finally solved the problem this way:
1. Boot into Safe Mode.
2. Search for any and all WMP or WMP.DLL files and delete them (in my
case there was only one).
3. Re-boot into Normal Mode.
4. Re-download WMP9 and then KB828026.
5. Re-boot.
6. Check to see if update was offered again (it wasn't).
Hope this helps anyone with a similar problem.

Noel
Tue Jun 01 14:40:43 CDT 2004

Thanks for the feedback, Smirnoff (it's not often that anyone bothers!)
This should help us help others.

--
Noel Paton (MS-MVP 2002-2004, Win9x)

Nil Carborundum Illegitemi
http://www.btinternet.com/~winnoel/millsrpch.htm

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
or
http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
"Smirnoff" <someone@nospam.invalid> wrote in message
news:c9hip6$q7n$1@sparta.btinternet.com...
> People may remember that I had a problem with a security update for
> WMP9. Although I had downloaded it several times, KB828026 kept being
> re-offered.
> MS Support finally solved the problem this way:
> 1. Boot into Safe Mode.
> 2. Search for any and all WMP or WMP.DLL files and delete them (in my
> case there was only one).
> 3. Re-boot into Normal Mode.
> 4. Re-download WMP9 and then KB828026.
> 5. Re-boot.
> 6. Check to see if update was offered again (it wasn't).
> Hope this helps anyone with a similar problem.
>
>

Smirnoff
Wed Jun 02 07:44:56 CDT 2004

Noel Paton wrote:
> Thanks for the feedback, Smirnoff (it's not often that anyone
> bothers!) This should help us help others.

You're welcome
>
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to
> NG's or
> http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp
> "Smirnoff" <someone@nospam.invalid> wrote in message
> news:c9hip6$q7n$1@sparta.btinternet.com...
>> People may remember that I had a problem with a security update for
>> WMP9. Although I had downloaded it several times, KB828026 kept being
>> re-offered.
>> MS Support finally solved the problem this way:
>> 1. Boot into Safe Mode.
>> 2. Search for any and all WMP or WMP.DLL files and delete them (in my
>> case there was only one).
>> 3. Re-boot into Normal Mode.
>> 4. Re-download WMP9 and then KB828026.
>> 5. Re-boot.
>> 6. Check to see if update was offered again (it wasn't).
>> Hope this helps anyone with a similar problem.