Broadband connection

I am currently getting the following error message when I try to connect to
the internet: The telephony subsystem required dial-up networking to shut
down. Restart your connection by double clicking the connection in the
dial-up networking folder.
BT say its windows problem, can anyone advise ?

Noel
Fri Feb 24 03:45:39 CST 2006

Presumably, you're using the Voyager 100 USB modem?
Do you have Call-waiting enabled on your line? - if so disable that, and see
if things improve
Also, check that you have filters on ALL used phone sockets.

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:49977859-7DBC-496E-A4D6-9378AC0FC7D9@microsoft.com...
>I am currently getting the following error message when I try to connect to
> the internet: The telephony subsystem required dial-up networking to shut
> down. Restart your connection by double clicking the connection in the
> dial-up networking folder.
> BT say its windows problem, can anyone advise ?

Frsutrated
Fri Feb 24 06:19:27 CST 2006

It is BT Voyager USB Modem but no model number on it. Call waiting is not a
service we have and all the sockets have filters fitted. I have tried the
connection with all other sockets disconnected completely and changing the
filters in case one was faulty. Thanks for your prompt reply.

"Noel Paton" wrote:

> Presumably, you're using the Voyager 100 USB modem?
> Do you have Call-waiting enabled on your line? - if so disable that, and see
> if things improve
> Also, check that you have filters on ALL used phone sockets.
>
> --
> Noel Paton (MS-MVP 2002-2006, Windows)
>
> Nil Carborundum Illegitemi
> http://www.crashfixpc.com/millsrpch.htm
>
> http://tinyurl.com/6oztj
>
> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
> "Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
> news:49977859-7DBC-496E-A4D6-9378AC0FC7D9@microsoft.com...
> >I am currently getting the following error message when I try to connect to
> > the internet: The telephony subsystem required dial-up networking to shut
> > down. Restart your connection by double clicking the connection in the
> > dial-up networking folder.
> > BT say its windows problem, can anyone advise ?
>
>
>

Noel
Fri Feb 24 06:45:04 CST 2006

You may have a virus/spyware hijack

download the Stinger from here and run it to make sure that A-V-disabling
viruses are not present on your PC
http://vil.mcafeesecurity.com/vil/averttools.asp

- update your virus scanner and run a full system scan of all files.

download AdAware SE Personal Edition from www.lavasoftusa.com, install,
update, and run it to remove spyware, adware, and other such nasties from
your system.

See what that reports, and give us details - you may need to go into some
depth to remove diallers from the system - Also check your Internet
Properties | Connections entries for any unknown diallers

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:C1DD33A0-C795-4AEB-9F1F-0B399947DE4F@microsoft.com...
> It is BT Voyager USB Modem but no model number on it. Call waiting is not
> a
> service we have and all the sockets have filters fitted. I have tried the
> connection with all other sockets disconnected completely and changing the
> filters in case one was faulty. Thanks for your prompt reply.
>
> "Noel Paton" wrote:
>
>> Presumably, you're using the Voyager 100 USB modem?
>> Do you have Call-waiting enabled on your line? - if so disable that, and
>> see
>> if things improve
>> Also, check that you have filters on ALL used phone sockets.
>>
>> --
>> Noel Paton (MS-MVP 2002-2006, Windows)
>>
>> Nil Carborundum Illegitemi
>> http://www.crashfixpc.com/millsrpch.htm
>>
>> http://tinyurl.com/6oztj
>>
>> Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
>> "Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
>> news:49977859-7DBC-496E-A4D6-9378AC0FC7D9@microsoft.com...
>> >I am currently getting the following error message when I try to connect
>> >to
>> > the internet: The telephony subsystem required dial-up networking to
>> > shut
>> > down. Restart your connection by double clicking the connection in the
>> > dial-up networking folder.
>> > BT say its windows problem, can anyone advise ?
>>
>>
>>

Frsutrated
Fri Feb 24 07:25:25 CST 2006

Thanks for your help. Have downloaded both those programs and will run them
tonight when I get home.
Excuse my ignorance, where do I check my Internet properties/Connections for
any rogue diallers ? Can I remove them simply should I find any ?

Noel
Fri Feb 24 08:02:06 CST 2006

Open Internet Explorer - click on Tools, then Internet Properties
look in the Connections tab - see what's listed and remove any that are
obviously not what you're expecting there - list any others you find in your
response (If you're not sure, don't remove anything - just list them in your
response!)

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:7D1BC6B0-93F1-4658-84EB-8596FA5FD49D@microsoft.com...
> Thanks for your help. Have downloaded both those programs and will run
> them
> tonight when I get home.
> Excuse my ignorance, where do I check my Internet properties/Connections
> for
> any rogue diallers ? Can I remove them simply should I find any ?
>
>

Frsutrated
Mon Feb 27 02:41:27 CST 2006

Have run Stinger and clean files 27441.
Have run PC Chillin and no viruses
Adaware found 6 MRU files and quarantined
Internet Properties shows BT Voyager ADSL Modem Connection default
Have run the diagnostic check on the modem and the interface and modem pass
but the line fails.
If I connect the modem through an USB Hub I have connected then I get
conneted to the internet but Internet Explorer will not work properly and
although I don't get same error message, the connection does break off after
about 5 minutes.

Noel
Mon Feb 27 03:58:40 CST 2006

run the LSPFix from here
http://www.cexx.org/lspfix.htm


--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:B463A14F-5FDA-4D9C-B9D1-1785757EEAED@microsoft.com...
> Have run Stinger and clean files 27441.
> Have run PC Chillin and no viruses
> Adaware found 6 MRU files and quarantined
> Internet Properties shows BT Voyager ADSL Modem Connection default
> Have run the diagnostic check on the modem and the interface and modem
> pass
> but the line fails.
> If I connect the modem through an USB Hub I have connected then I get
> conneted to the internet but Internet Explorer will not work properly and
> although I don't get same error message, the connection does break off
> after
> about 5 minutes.
>
>

Frsutrated
Tue Feb 28 02:30:25 CST 2006

Have run the LSPfix and problem still remains exactly the same.
Surely this is a modem or line error ! Time to chuck the computer and buy a
new one.

Noel
Tue Feb 28 07:08:14 CST 2006

If it's a line error (which is possible) then a new PC won't help - try
phoning the BTO helpline - they've been pretty good with line faults for
me. - make sure that you tell them that the modem diagnostics point to a
line fault.

If it's a modem error, then a new PC won't help either! - because the modem
isn't part of the PC.



--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:0936D865-C868-4C72-9129-105817078057@microsoft.com...
> Have run the LSPfix and problem still remains exactly the same.
> Surely this is a modem or line error ! Time to chuck the computer and buy
> a
> new one.
>
>

Frsutrated
Wed Mar 01 02:41:27 CST 2006

BT are adamant the line is fine and we have no problems with the telephone,
plus surely the connection via the hub would not work if the line was the
problem.
The computer is over 5yrs old now, so without any other suggestions guess
its time for an upgrade.

Frsutrated
Thu Mar 02 02:31:31 CST 2006

Having spent an age on the phone with BT Broadband technical, they have come
up with the diagnostic problem that my computer does not have an ip address.
Is there an easy way to remedy this ?

Noel
Thu Mar 02 03:24:12 CST 2006

?? that means that your PC is not seeing the DHCP server on BT's network -
it's a modem problem, or your firewall getting in the way.
Are you running a firewall of any kind? - are you using proxy settings
(Internet Properties|Connections|Settings - disable any proxy settings)

--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:113202AD-9394-415F-B5D3-A62F98B3BDC9@microsoft.com...
> Having spent an age on the phone with BT Broadband technical, they have
> come
> up with the diagnostic problem that my computer does not have an ip
> address.
> Is there an easy way to remedy this ?
>

Frsutrated
Thu Mar 02 04:16:27 CST 2006

I have Black Ice firewall. We tried things with this switched off, but made
no difference.
The BT person ran through loads of procedures deleting things in the network
and made sure all my options in another part where all marked "enabled".
She then went back into network and said it should ask for a disk to reload
but as it did not she said this was the problem of no ip.
They started saying yesterday that I was being activated from 8 pm last
nite, yet I have been using their Broadband for about 2 years minimum. They
always ask for the modem model number and when I say it does not have one,
they are quizical, which makes me think its an out of date modem and that it
is knackered. Maybe if I switch to AOL or someone then I would get a new
modem and fresh start ?

Frsutrated
Thu Mar 02 09:27:23 CST 2006


PPS
Have since spoken with BT sales and having amended the package I am
currently on, I can get a new modem next week and be switched over on
Thursday. This will hopefully eliminate the possibility of the fault being
with that and if things are not working then, other avenues can then be
explored.
Many thanks for your patience and input.

Noel
Thu Mar 02 17:01:17 CST 2006

No matter what package you're on (assuming all broadband), you should be
able to use a router modem with BT! - if not, then somebody has been lying;(


--
Noel Paton (MS-MVP 2002-2006, Windows)

Nil Carborundum Illegitemi
http://www.crashfixpc.com/millsrpch.htm

http://tinyurl.com/6oztj

Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
"Frsutrated" <Frsutrated@discussions.microsoft.com> wrote in message
news:6B7A159B-E364-42EE-A993-61967828DF5D@microsoft.com...
>
> PPS
> Have since spoken with BT sales and having amended the package I am
> currently on, I can get a new modem next week and be switched over on
> Thursday. This will hopefully eliminate the possibility of the fault being
> with that and if things are not working then, other avenues can then be
> explored.
> Many thanks for your patience and input.
>