mikeS
Mon Jul 21 14:25:42 PDT 2008
Been checking off your suggestions. The events viewer is a great tool. And
the clean boot procedure is a great methodology. I've been manipulating
folders and files to get a crash and I'm hopeful it will show up in the
events viewer. Yesterday's crash wasn't logged. Sort of like going to the
doctor. The "hurt" stops when you get there. But of course, if this hurt
stops I'll be pleased.
If I find a diagnostic procedure that did the trick and the root cause of
this problem in a reasonable timeframe I will post it for other users future
reference.
Thanks again.
"Malke" <malke@invalid.invalid> wrote in message
news:O5iOwyz6IHA.2260@TK2MSFTNGP03.phx.gbl...
> mikeS wrote:
>
>> I just saw another post with the same problem I've had for a month or so.
>> I thought I would elaborate a bit more.
>>
>> Currently using Windows Vista Business, sp1.
>>
>> Windows Explorer, Not IE7, will put up an error message (Windows explorer
>> has encountered a problem and will restart). Blue screen comes on then
>> Windows Explorer immediately restarts. Any other program running, such
>> as IE7, Word, FoxIt Reader, will remaining running while Windows restarts
>> in
>> the background. The whole reset takes about 3 seconds. The crash is
>> usually associated with doing "file work", such as moving or renaming
>> files within folders. Any operations or renaming, etc. that immediately
>> precede the crash are completed correctly.
>>
>> I have removed any context menu add-ons but that seems to make no
>> difference. This is not hardware related.
>>
>> I was wondering if Windows Explorer can be reinstalled but downloading
>> its
>> exe file from somewhere. Since my Sony laptop will only allow a complete
>> reinstall as per original factory specs, that is not an option.
>
> How do you know for sure that it isn't hardware related? Probably it
> isn't,
> but have you done some real testing to determine this? Aside from removing
> context menu entries, you didn't tell us what (if anything) you've already
> done to troubleshoot.
>
> Windows Explorer is the Windows graphical user interface so no, it can't
> be
> reinstalled separately. Something is causing it to fail and you (or
> someone
> skilled who is looking at the machine) need to find out what that thing
> is.
> Since I don't know what you've already tried, here are some general
> suggestions:
>
> 1. Look in Event Viewer for clues. Start Orb>Search box>type:
> eventvwr.msc.
> Click on the program when it appears in the Results box above. In Event
> Viewer, click on items in the left pane to see the entries in the right
> pane. In the right pane, look for yellow and red warnings. To see an
> entries detail, double-click it in the right pane.
>
> 2. Make sure all your drivers are updated. Go to Sony's tech support
> website
> for your specific model laptop to get them.
>
> 3. You say you've had the issue for around a month. Unfortunately, waiting
> that long to get help makes it very hard to answer The First Question of
> Troubleshooting, but try.
>
> The First Question Of Troubleshooting: what changed between the time
> things
> worked and the time they didn't?
>
> 4. If you really haven't done any hardware troubleshooting and are just
> assuming that things are fine because the machine is new, it would not go
> amiss to do tests of your hard drive and RAM.
>
>
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot
>
> 5. To find out if some program or third-party process you have running in
> the background is the culprit, do clean-boot troubleshooting. If
> everything
> is fine when in a cleanly booted system, add things back one at a time to
> find out which item is the cause and then address that accordingly.
>
> How to troubleshoot a problem by performing a clean boot in Windows
> Vista -
>
http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135
>
> Standard disclaimer: I can't see and test your computer myself, so these
> are
> just suggestions based on many years of being a professional computer
> tech;
> suggestions based on what you've written. You should not take my
> suggestions as a definitive diagnosis. If you can't do the work yourself
> (and there is no shame in admitting this isn't your cup of tea), take the
> machine to a professional computer repair shop (not your local equivalent
> of BigComputerStore/GeekSquad). If possible, have all your data backed up
> before you take the machine into a shop.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ -
http://www.elephantboycomputers.com/#FAQ
>