aga151
Sun Jul 06 10:46:01 PDT 2008
Hi,
The latest is,after another diagnostic test it appears that the problem
lies with Microsoft,I need I think he (lexmark supervisor) says I need a
hotfix from Microsoft,the name being Q 318152, now when I went into the
Microsoft site there was no such number, I spoke to another guy who virtually
said that this is typical Lexmark,something to do with the spooler and not
being able to get there printers to work but depend on them not getting there
printers to can't remember what he said but it didn't sound good,you got any
ideas on this latest outcome!
regards
aga
"thecreator" wrote:
> Hi Allan,
>
> At this point, buy a new High-Speed USB 2.0 Cable for the printer. Also
> check to find out whether or not, your Lexmark Printer is a new model and
> requires an USB 2.0 Port on the computer to work properly.
>
> When connected to an USB Port on the computer, it is connected to a
> Virtual Printer Port for USB and the actual Printer Port looks like USB002
> or USB001.
>
> Are you Computer USB Ports, USB 2.0 or USB 1.1? If the Printer requires
> an USB 2.0 Port and your computer only has a USB 1.1 Port on the computer,
> can cause problems connecting the printer.
>
>
> --
> thecreator
>
> "aga151" <aga151@discussions.microsoft.com> wrote in message
> news:C070AF44-7114-4FD9-89C3-3CFC26B75E6E@microsoft.com...
> > Hi, creator,
> > Done everything you suggested including a defrag reinstalled
> > the printer,at the fax stage of the install there was an error message:
> >
> > Aproblem occured during the install,this program may not work correctly.
> >
> > Might this be the trouble? software,Microsoft did suggest that I may need
> > a
> > update for the Spooler service,I have been looking for this update but
> > there
> > so many don't know what the correct one is.
> > As you may gather the printer is not working!!
> >
> > Come back Epson all is forgiven!
> > I have tried to print the test page,from Word,Notepad and there is
> > sbsolutely nothing,I have checked again, (from your help I'm now familiar
> > with the clicking round the PC for things I new nothing about1 ha ha but
> > the
> > spooler service is running,bidirectionalCommunication is ticked think that
> > about covers everything, what might the answer be!!
> >
> > Thanks for your patience and your work in this matter,much
> > appreciated.
> >
> > regards
> > Allan (aga)
> >
> > "thecreator" wrote:
> >
> >> Hi aga,
> >>
> >> Here is something that may work:
> >>
> >> Disconnect the Lexmark Printer.
> >>
> >> Uninstall the Lexmark Software and before you reboot, go into
> >> Printers
> >> and Scanners and make sure the Lexmark Printer as well as the Fax are
> >> deleted. Go into Scanners and Cameras and make sure the Lexmark Scanner
> >> is
> >> deleted.
> >>
> >> Reboot. After a reboot, use Explore and delete remaining folders for
> >> the
> >> Lexmark Software. Clean out manually your \Temp folders of sub-folders
> >> and
> >> files. Run Disk Cleanup. Reboot.
> >>
> >> Disabled or set the Windows Firewall to Open, if like McAfee Personal
> >> Firewall Plus.
> >>
> >> Now reinstall the Lexmark All-in-One and see what happens, after you
> >> reboot again. Reconnect the Lexmark All-in-One when prompted to do so.
> >>
> >>
> >> --
> >> thecreator
> >>
> >> "aga151" <aga151@discussions.microsoft.com> wrote in message
> >> news:F8192488-77FD-4384-AFCE-4B15659B1CE8@microsoft.com...
> >> > Hi,
> >> > The firewall is Windows Firewall,the other security I have is Avast
> >> > scanner version 4.8.1201,there is a Checkpoint zone alarm,the Lexmark
> >> > guy
> >> > told me that initially the firewall might be the problem but after a
> >> > diagnostic check said it was the issue withe windows that I needed an
> >> > update.
> >> >
> >> > I.m not sure of the version of Firewall all I could find was Windows
> >> > Firewall,hope this helps
> >> >
> >> > regards
> >> > aga
> >> >
> >> >
> >> > "thecreator" wrote:
> >> >
> >> >> Hi aga,
> >> >>
> >> >> What firewall are you using? Brand, plus version.
> >> >>
> >> >> I have a Lexmark X6570 and using it Wirelessly. When I installed
> >> >> it,
> >> >> with the McAfee Personal Firewall Plus installed, I had set the
> >> >> Firewall
> >> >> to
> >> >> Open. When finished, I changed the setting back to Tight. Working
> >> >> fine.
> >> >> Never disable the Firewall.
> >> >>
> >> >>
> >> >> --
> >> >> thecreator
> >> >>
> >> >>
> >> >>
> >> >> "aga151" <aga151@discussions.microsoft.com> wrote in message
> >> >> news:4E876B43-7A1E-44A3-B81D-9B9B9016A625@microsoft.com...
> >> >> > Hi creator,
> >> >> > Thanks for your help,got all done as you requested,the
> >> >> > printer
> >> >> > is connected through the USB port,been having major probs with this
> >> >> > one,had a
> >> >> > diagnostic check done by Lexmark and they told me it was a firewall
> >> >> > problem?
> >> >> > not anything to do after another check was done then they said it is
> >> >> > an
> >> >> > issue
> >> >> > with microsoft and that the spooler was NOT running,contact
> >> >> > microsoft
> >> >> > and
> >> >> > they would assist with the correct updates,well, they were not much
> >> >> > help
> >> >> > this
> >> >> > is why I came to communities.
> >> >> > Done all as you suggested and I am now being told
> >> >> > that
> >> >> > theprinter cannot communicate with the printer,this is after the
> >> >> > user
> >> >> > details
> >> >> > window appears and that I should connect to the FAX modem!! I
> >> >> > pointed
> >> >> > out
> >> >> > that the printer worked initially with out being connected to 'fax'
> >> >> > modem,now
> >> >> > I have got you to answer the last 2 questions can you figure out why
> >> >> > the
> >> >> > printer will not print,the printer never needed to find the modem
> >> >> > when
> >> >> > newly
> >> >> > installed,total mystery,anyway thanks for your help,much appreciated
> >> >> > regards
> >> >> > aga
> >> >> >
> >> >> > "thecreator" wrote:
> >> >> >
> >> >> >> Hi aga,
> >> >> >>
> >> >> >> Click on Printers and Faxes and right-click on the Lexmark 4580
> >> >> >> Printer
> >> >> >> Icon and click Properties. Click Ports. Make sure Enable
> >> >> >> bidirectional
> >> >> >> support is checked, if not , check it and click Apply, then OK.
> >> >> >>
> >> >> >> If the Spooler is not running, Click Start > Control Panel >
> >> >> >> Administrative Tools > Services. Scroll down and look for Printer
> >> >> >> Spooler.
> >> >> >> Make sure the Startup Type is set to Automatic. and it is started.
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> thecreator
> >> >> >>
> >> >> >> "aga151" <aga151@discussions.microsoft.com> wrote in message
> >> >> >> news:B8BA7CB9-99AB-4521-B89E-071FB95C5496@microsoft.com...
> >> >> >> > Hi,
> >> >> >> > Having lots of problems with my Lexmark X4580 all-in-one
> >> >> >> > printer
> >> >> >> > running
> >> >> >> > in Windows XP Home.
> >> >> >> > Spooler is not running and now I'm told that I need to : Enable
> >> >> >> > Bidirectional Communications, can anyone offer help on this
> >> >> >> > please
> >> >> >> >
> >> >> >> > regards
> >> >> >> > aga
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>