Malcolmcelyn
Mon May 19 10:46:02 PDT 2008
"Mark L. Ferguson" wrote:
> If it is not Skype, then you know it's the DirectX software. The 'filter
> graph' message comes from that. I suggest running the command "DXDIAG" to
> see what tests fail, and what you might do to reinstall DirectX.
>
> Download details: DirectX Redist (June 2007) :
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=B406CF67-D926-463B-99E8-27199D6626B5&displaylang=en
> --
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> Mark L. Ferguson
> .
>
> "malcolmcelyn" <malcolmcelyn@discussions.microsoft.com> wrote in message
> news:4486DF2C-20E9-49BF-8D7B-130FD4954E93@microsoft.com...
> >
> >
> > "Mark L. Ferguson" wrote:
> >
> >> Uninstall Skype. It controls your camera.
> >> --
> >> Was this helpful? Then click the Ratings button. Voting helps the web
> >> interface.
> >>
http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPostAsAnswer
> >> Mark L. Ferguson
> >> .
> >>
> >> "malcolmcelyn" <malcolmcelyn@discussions.microsoft.com> wrote in message
> >> news:AE3DFC90-0316-4B7B-BE6A-A595E04388A6@microsoft.com...
> >> > I have tried installing a webcam on my daughters laptop (Win XP Home,
> >> > SP2)
> >> > but get the following error message - Cannot instantiate the
> >> > filtergraph.
> >> > I
> >> > tried a Trust webcam initially, followed by a Mikomi but get the same
> >> > error
> >> > message with both. I used the supplied drivers and tried downloading
> >> > them
> >> > from the manufacturers websites. Googling the problem doesn't give much
> >> > except to update Flash player and Direct x, which I've done. Needless
> >> > to
> >> > say,
> >> > both cameras worked on my laptop, so I bought a third webcam which uses
> >> > Microsoft's generic driver, rather than it's own. It seems to install
> >> > correctly, doesn't show any problems in hardware manager, but still
> >> > refuses
> >> > to work in MSN, Win Live Messenger or Skype. I get either 'webcam in
> >> > use
> >> > by
> >> > another program' (it's not!) or 'unknown error' (really helpful!). Any
> >> > suggestions as to what to check/try next? Thanks.
> >>
> >
> > Sorry for the delay in replying. Uninstalled Skype, but made no
> > difference.
> > Thinking along similar lines, I uninstalled AIM too, but despite cleaning
> > registry and rebooting, the problem remains. (message reads : either your
> > camera is not plugged in or you are using it in a video call or with
> > another
> > program). Any other suggestions to try? Cheers, Malcolm.
>
I ran DXDIAG as suggested. Quartz.dll was missing. Re-installed it and all
cameras now work! Thanks for your help Mark. My youngster has now forgiven
me! Cheers!