Maurice
Thu Sep 18 07:18:42 PDT 2008
Hi William,
What sort of issues, if any, led you to start running Spybot or Ad-Aware =
? eg, any message out of the ordinary?
Do you have an up-to-date antivirus app & have you run it in both Safe =
mode & normal mode?
Let me suggest one anti-malware forum where immediate help is available =
(hardly any waiting).
http://spywarehammer.com
Membership is free. Get one and use a real email address when you do, so =
you can get going & get notices of responses.
Follow this topic =
http://spywarehammer.com/simplemachinesforum/index.php?topic=3D88.0
Then with all of your details and a HijackThis log, make a New Topic =
post at
http://spywarehammer.com/simplemachinesforum/index.php?board=3D10.0
A few preliminaries, plus I would urge you to get guided assistance at =
one of the anti-malware forums noted below.
Use Windows' Disk Cleanup to delete all temporary files.
Download & save Malwarebytes Anti-Malware from=20
http://www.besttechie.net/tools/mbam-setup.exe or=20
http://malwarebytes.gt500.org/mbam.jsp
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' =
Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.=20
If an update is found, it will download and install the latest version.=20
Once the program has loaded, select Perform FULL Scan, then click Scan.=20
The scan may take some time to finish,so please be patient.=20
When the scan is complete, click OK, then Show Results to view the =
results.=20
Make sure that everything is checked, and click Remove Selected.=20
When disinfection is completed, a log will open in Notepad and you may =
be prompted to Restart.(See Extra Note)=20
The log is automatically saved by MBAM and can be viewed by clicking the =
Logs tab in MBAM.=20
Copy & Paste the entire report in a new reply as soon as it has =
finished.=20
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be =
presented with 1 of 2 prompts.
click OK to either and let MBAM proceed with the disinfection process.=20
If asked to restart the computer, please do so immediately.
MBAM is an excellent first-line program to use and keep. However, you do =
need to run other tools to insure all crudware is gone.
You may get free help to remove malware at these resources:
Checking for/Help with Malware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=3D5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware
--=20
Maurice Naggar=20
MS-MVP=20
-----
"William Windows XP" <William.Windows.XP.3fxq3d@DoNotSpam.com> wrote in =
message news:William.Windows.XP.3fxq3d@DoNotSpam.com...
>=20
> Hi,
>=20
> when I try to launch a couple of specifice programs (spybot, adware)
> they appear to start (in that they show in the 'processes' window of =
the
> Windows task Manager (ctrl+alt+del)), but nothing else happens.. no
> launch panel nothing, although the 'processes' panel shows they are
> using a significant amount of 'mem usage'. I have tried downloading
> newer versions and installing them but the same happens?
>=20
> Can anyone say what is happening and how I can rectify this problem?
>=20
> Thanks
>=20
> William
>=20
>=20
> --=20
> William Windows XP
> =
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> William Windows XP's Profile: =
http://forums.techarena.in/members/william-windows-xp.htm
> View this thread: =
http://forums.techarena.in/windows-xp-support/1040326.htm
>=20
>
http://forums.techarena.in
>