Problems with online shopping baskets

Whenever I try to use an online shop such as amazon I can order the item but
then even though the baskets says the item is there when I continue to the
checkout it doesn't recognise that anything is in my basket. This happens on
every shopping site I have recently tried it is as if my computer isn't
recognised at the final step. A similar problem is happening with my anti
viral software, where it starts the update process but then doesn't recognise
that it has completed it? I am at a loss.

philo
Sun May 11 03:58:25 PDT 2008


"yorkshireipswich" <yorkshireipswich@discussions.microsoft.com> wrote in
message news:E09EA449-225F-489E-B7A8-E1D5DC0964A7@microsoft.com...
> Whenever I try to use an online shop such as amazon I can order the item
but
> then even though the baskets says the item is there when I continue to the
> checkout it doesn't recognise that anything is in my basket. This happens
on
> every shopping site I have recently tried it is as if my computer isn't
> recognised at the final step.


Enable cookies for those sites.




A similar problem is happening with my anti
> viral software, where it starts the update process but then doesn't
recognise
> that it has completed it? I am at a loss.


Which AV are you using?

yorkshireipswich
Sun May 11 09:41:01 PDT 2008



"philo" wrote:

>
> "yorkshireipswich" <yorkshireipswich@discussions.microsoft.com> wrote in
> message news:E09EA449-225F-489E-B7A8-E1D5DC0964A7@microsoft.com...
> > Whenever I try to use an online shop such as amazon I can order the item
> but
> > then even though the baskets says the item is there when I continue to the
> > checkout it doesn't recognise that anything is in my basket. This happens
> on
> > every shopping site I have recently tried it is as if my computer isn't
> > recognised at the final step.
>
>
> Enable cookies for those sites.
>
>
>
>
> A similar problem is happening with my anti
> > viral software, where it starts the update process but then doesn't
> recognise
> > that it has completed it? I am at a loss.
>
>
> Which AV are you using?
>
>
> Just upgraded to Norton internet security 2008 but problem was happening before on 2007

yorkshireipswich
Sun May 11 09:46:01 PDT 2008

I have enabled all cookies but I still can't access a working "basket"

thanks for your time in advance

philo
Mon May 12 12:52:09 PDT 2008


"yorkshireipswich" <yorkshireipswich@discussions.microsoft.com> wrote in
message news:7D4C9345-15DD-42E5-9F1D-FBCD7FDF1EEF@microsoft.com...
> I have enabled all cookies but I still can't access a working "basket"
>
> thanks for your time in advance
>
>


Usually it's just a case of allowing cookies.

Since that did not do the trick...
my *guess* is that it's your Norton security package...
but you'd have to sort through the settings for that...
as I do not use it so could not advise you

BobN
Mon May 12 18:49:51 PDT 2008

On Sun, 11 May 2008 03:09:00 -0700, yorkshireipswich wrote:

> Whenever I try to use an online shop such as amazon I can order the item but
> then even though the baskets says the item is there when I continue to the
> checkout it doesn't recognise that anything is in my basket. This happens on
> every shopping site I have recently tried it is as if my computer isn't
> recognised at the final step. A similar problem is happening with my anti
> viral software, where it starts the update process but then doesn't recognise
> that it has completed it? I am at a loss.

Certain anti-spyware programs can cause this problem. They may, for
example, prevent certain types of scripts from running. I do not have this
problem with Amazon, but I have the same problem on Newegg. I must disable
AdMuncher when I want to order from Newegg.