XP Home edition, pink screen after logon

Following a home-based normal boot up and selecting user, the screen goes
pink and the system just hangs. I have tried going in via safe mode but again
the system just sits there on a black screen with the words 'safe mode' at
the top.

I have tried going back to 'last known working configuration' but that has
no effect on subsequent boots.

I believe that this relates to an expired version of Kaspersky virus
protection software. This expired on 4/4/08 but was not noticed by the user.
Assuming that a virus has infected the system, is there anyway of removing or
correcting the situation.

M
Tue May 13 04:30:10 PDT 2008


"Matt" <Matt@discussions.microsoft.com> wrote in message
news:F052B138-B423-43EF-9BF9-42382C3BC759@microsoft.com...
> Following a home-based normal boot up and selecting user, the screen goes
> pink and the system just hangs. I have tried going in via safe mode but
> again
> the system just sits there on a black screen with the words 'safe mode'
> at
> the top.
>
> I have tried going back to 'last known working configuration' but that has
> no effect on subsequent boots.
>
> I believe that this relates to an expired version of Kaspersky virus
> protection software. This expired on 4/4/08 but was not noticed by the
> user.
> Assuming that a virus has infected the system, is there anyway of removing
> or
> correcting the situation.

Generally when virus protection software expires, it just stops you from
updating the definitions data. The software itself carries on protecting
aganst those viri already in its definitions file. Of course it is always
possible that any problems that you have are caused by a new virus, but it
is equally probable that Windows has broken in some way.

Matt
Tue May 13 04:59:00 PDT 2008



"M.I.5¾" wrote:

>
> "Matt" <Matt@discussions.microsoft.com> wrote in message
> news:F052B138-B423-43EF-9BF9-42382C3BC759@microsoft.com...
> > Following a home-based normal boot up and selecting user, the screen goes
> > pink and the system just hangs. I have tried going in via safe mode but
> > again
> > the system just sits there on a black screen with the words 'safe mode'
> > at
> > the top.
> >
> > I have tried going back to 'last known working configuration' but that has
> > no effect on subsequent boots.
> >
> > I believe that this relates to an expired version of Kaspersky virus
> > protection software. This expired on 4/4/08 but was not noticed by the
> > user.
> > Assuming that a virus has infected the system, is there anyway of removing
> > or
> > correcting the situation.
>
> Generally when virus protection software expires, it just stops you from
> updating the definitions data. The software itself carries on protecting
> aganst those viri already in its definitions file. Of course it is always
> possible that any problems that you have are caused by a new virus, but it
> is equally probable that Windows has broken in some way.
>
>
> Thanks. Any recommendations on where I go from here. I was contemplating taking the equipment back to the retailer for an op system reload. If I did this would I lose all the user data?

M
Tue May 13 07:36:21 PDT 2008


"Matt" <Matt@discussions.microsoft.com> wrote in message
news:FB82F85F-13EB-4CAE-9691-D704324ACDBA@microsoft.com...
>
>
> "M.I.5¾" wrote:
>
>>
>> "Matt" <Matt@discussions.microsoft.com> wrote in message
>> news:F052B138-B423-43EF-9BF9-42382C3BC759@microsoft.com...
>> > Following a home-based normal boot up and selecting user, the screen
>> > goes
>> > pink and the system just hangs. I have tried going in via safe mode but
>> > again
>> > the system just sits there on a black screen with the words 'safe
>> > mode'
>> > at
>> > the top.
>> >
>> > I have tried going back to 'last known working configuration' but that
>> > has
>> > no effect on subsequent boots.
>> >
>> > I believe that this relates to an expired version of Kaspersky virus
>> > protection software. This expired on 4/4/08 but was not noticed by the
>> > user.
>> > Assuming that a virus has infected the system, is there anyway of
>> > removing
>> > or
>> > correcting the situation.
>>
>> Generally when virus protection software expires, it just stops you from
>> updating the definitions data. The software itself carries on protecting
>> aganst those viri already in its definitions file. Of course it is
>> always
>> possible that any problems that you have are caused by a new virus, but
>> it
>> is equally probable that Windows has broken in some way.
>>
>>
>> Thanks. Any recommendations on where I go from here. I was contemplating
>> taking the equipment back to the retailer for an op system reload. If I
>> did this would I lose all the user data?

Before doing that you could try a repair install. This will generally
repair the windows installation without wiping out your user data and any
applications that you have loaded.

Matt
Tue May 13 07:56:02 PDT 2008



"M.I.5¾" wrote:

>
> "Matt" <Matt@discussions.microsoft.com> wrote in message
> news:FB82F85F-13EB-4CAE-9691-D704324ACDBA@microsoft.com...
> >
> >
> > "M.I.5¾" wrote:
> >
> >>
> >> "Matt" <Matt@discussions.microsoft.com> wrote in message
> >> news:F052B138-B423-43EF-9BF9-42382C3BC759@microsoft.com...
> >> > Following a home-based normal boot up and selecting user, the screen
> >> > goes
> >> > pink and the system just hangs. I have tried going in via safe mode but
> >> > again
> >> > the system just sits there on a black screen with the words 'safe
> >> > mode'
> >> > at
> >> > the top.
> >> >
> >> > I have tried going back to 'last known working configuration' but that
> >> > has
> >> > no effect on subsequent boots.
> >> >
> >> > I believe that this relates to an expired version of Kaspersky virus
> >> > protection software. This expired on 4/4/08 but was not noticed by the
> >> > user.
> >> > Assuming that a virus has infected the system, is there anyway of
> >> > removing
> >> > or
> >> > correcting the situation.
> >>
> >> Generally when virus protection software expires, it just stops you from
> >> updating the definitions data. The software itself carries on protecting
> >> aganst those viri already in its definitions file. Of course it is
> >> always
> >> possible that any problems that you have are caused by a new virus, but
> >> it
> >> is equally probable that Windows has