Help and Support page, in XP Pro. doesn't connect to the internet.

A week or so ago, I did a "Respawn" on my Alienware box. Since then I find
that when I open the Help and Support page for any reason, the "Did You Know"
section tells me I'm not connected to the internet. I have Cable/ always on
internet and have no problems connecting anyplace else but this page. Any
ideas?

Shenan
Tue Jul 15 10:20:21 PDT 2008

Nurktwin09 wrote:
> A week or so ago, I did a "Respawn" on my Alienware box. Since then
> I find that when I open the Help and Support page for any reason,
> the "Did You Know" section tells me I'm not connected to the
> internet. I have Cable/ always on internet and have no problems
> connecting anyplace else but this page. Any ideas?

By "Respawn" - do you mean a clean installation from the installation media
or some sort of application of an image?

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Nurktwin09
Tue Jul 15 20:37:35 PDT 2008

Hi,
My computer came with a 2 disc process to erase the data on the hard drive
and then restore the computer drive to the exact state it was in as it was
shipped to me. It was not a re install with an XP system disc. Hope that
answers your question, and thanks for responding!
Nurktwin09

"Shenan Stanley" wrote:

> Nurktwin09 wrote:
> > A week or so ago, I did a "Respawn" on my Alienware box. Since then
> > I find that when I open the Help and Support page for any reason,
> > the "Did You Know" section tells me I'm not connected to the
> > internet. I have Cable/ always on internet and have no problems
> > connecting anyplace else but this page. Any ideas?
>
> By "Respawn" - do you mean a clean installation from the installation media
> or some sort of application of an image?
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

jimbo571
Wed Jul 16 01:30:35 PDT 2008

On Tue, 15 Jul 2008 09:54:04 -0700, Nurktwin09
<Nurktwin09@discussions.microsoft.com> wrote:

>A week or so ago, I did a "Respawn" on my Alienware box. Since then I find
>that when I open the Help and Support page for any reason, the "Did You Know"
>section tells me I'm not connected to the internet. I have Cable/ always on
>internet and have no problems connecting anyplace else but this page. Any
>ideas?

Reinstall cable - because the system is back to factory specs ?

Nurktwin09
Thu Jul 17 07:32:00 PDT 2008

I tried that, even tho I have no problem accessing the internet on my own.
It's just on the Start> Help and Support page where the problem is. On that
page, the last line of text has the heading: "Did You Know?"...and the page
is supposed to retrieve any new tips and advice from the Microsoft site. In
stead it tells me that it will do the above WHEN I am connected to the
internet, which I already am! It seems that this feature somehow can't
recognize that the computer is connected to the net.
Thanks for posting!

"jimbo571@operamail.com" wrote:

> On Tue, 15 Jul 2008 09:54:04 -0700, Nurktwin09
> <Nurktwin09@discussions.microsoft.com> wrote:
>
> >A week or so ago, I did a "Respawn" on my Alienware box. Since then I find
> >that when I open the Help and Support page for any reason, the "Did You Know"
> >section tells me I'm not connected to the internet. I have Cable/ always on
> >internet and have no problems connecting anyplace else but this page. Any
> >ideas?
>
> Reinstall cable - because the system is back to factory specs ?
>