Robert
Fri Mar 07 02:20:31 PST 2008
Rich/rerat,
Many thanks, there is so much info in what you say and advise I will try all
of the options one at a time, although it may take some time.
Your info on the Plustek support is a gem, thanks.When I first contacted
them they were helpful but never gave me the impression that there may have
other ways of uninstalling/installing their products.
I have used Spybot S&D etc and there does not seem to be a problem there,
and my attempts at a couple of Restores but it takes the problem with
it.and now my PC takes forever to shut down. Never mind I will keep banging
my head against this brick wall lol.
Thank again
Rob.
"Rich/rerat" <rrr_news@isp.com> wrote in message
news:em657K%23fIHA.5260@TK2MSFTNGP03.phx.gbl...
> Robert,
> I don't know why the Registry window closes immediately after you type
> "Regedit" (w/o quotes) in the Start Button>Run Command. Unless you have a
> security program that's not giving you access to the registry. The other
> thing is you might need to logon with an "Administrator User Acct" to
> change
> registry or delete/add hardware.
>
> 1. Did you try to use Windows System Restore, to see if you could restore
> your PC before the date/time that you preformed the wrong procedure? If
> not
> too long ago.
> See if the Scanner works as it did before. Then try again to install
> program
> that you wanted to add.
>
> 2. The Scanner manufacturer's web site:
>
http://www.plustek.com/support/faq.asp
> Select Opticfilm 7300 type in "Install" (w/o quotes). They list several
> installing & uninstalling software procedures, with their product.
> After system restore you might be able to Uninstall the programs that you
> are having problems with.
> Control Panel> Add/Remove Programs> Remove problem software. There is a
> list
> of different bundled software, on the faq's page for that product.
>
> 3. If Steps #1 & #2 don't work for you, then reboot PC in Safe Mode, and
> see
> if you can remove programs that you want under Add/Remove, or through the
> registry (regedit) as instructed by manufacturer. You might have to repeat
> step #1, to restore PC back to where your scanner was working, and then
> boot
> into "Safe Mode".
>
>
> --
> Add MS to your News Reader: news://msnews.microsoft.com
> Rich/rerat
> (RRR News) <message rule>
> <<Previous Text Snipped to Save Bandwidth When Appropriate>>
>
>
> "Robert Palmer-Wilson" <robert.palmer-wilson@ntlworld.com> wrote in
> message
> news:u3juA76fIHA.4376@TK2MSFTNGP05.phx.gbl...
> I really do appreciate your advice and will probably do as you advise.
> The scanner is a modern one and brand new.
> I had been using it successfully and wanted to use another aspect but
> misread the instructions and deleted the wrong procedure, the problems
> started when I tried to uninstall and then reinstall the scanner.as I
> could
> not just reinstall the procedure.
> As I was unable to do this I contacted the manufacturer of the scanner and
> their advise was to open regedit and delete all references to their
> product
> and this is where I am at, at this time.
> If you know of another way of removing or uninstalling this software I
> would
> be very much obloged if you would share it with me.
> By the way the scanner is a Opticfilm 7300 and the PC is an iQon
> Regards
> Rob.
>
> "Rich/rerat" <rrr_news@isp.com> wrote in message
> news:OMQd6%232fIHA.4396@TK2MSFTNGP04.phx.gbl...
>> Robert Palmer-Wilson,
>> You did not mention, what brand and model is the scanner?
>>
>> You should not try to install or uninstall programs through the Regedit
>> interface. You can do more damage than good if you make a mistake. It
>> sounds
>> that you should be in the market fer another Scanner, since this one does
>> not seem to be cost effective, with all the service charges involved. It
>> seem that the scanners software uses some type of security/remote
>> assistance
>> software that they need to make changes with.
>>
>> If you plan to buy a new one, and either will be buying a PC with Vista,
>> or
>> planning to upgrade your current PC to Vista, consider getting a scanner
>> that has the drivers and software for XP & Vista before purchasing it. Do
>> a
>> little on research, and check out the support pages on the scanners that
>> you
>> are interested in.
>>
>> 1. Is the User Acct you logon with, set as a Limited Acct or an
>> Administrator Acct?
>> a. Try rebooting your PC, and during your boot up, press F12 or F8
>> (depending on your PC Brand), and select to boot into "SAFE MODE". By
>> booting in "Safe Mode", you should be able to get into:
>> Control Panel> Add/Remove Programs> And Remove both the Scanner's driver
>> and
>> software package.
>> b. If you have the Installation CD's for the scanner. You may need to
>> boot up into Windows again in "Safe Mode". Then run the installation
>> program
>> again from the CD. Consider when re-installing, to do it in Custom Mode.
>> And
>> look over what programs or settings are being installed, consider just
>> installing the drivers and scanning software, not any help or
>> assistance/maintenance software.
>> c. If you really need to get into the Registry, then again logoning in
>> "Safe Mode" should help you with this problem.
>>
>>
>> --
>> Add MS to your News Reader: news://msnews.microsoft.com
>> Rich/rerat
>> (RRR News) <message rule>
>> <<Previous Text Snipped to Save Bandwidth When Appropriate>>
>>
>>
>> "Robert Palmer-Wilson" <robert.palmer-wilson@ntlworld.com> wrote in
>> message
>> news:eP9TrK2fIHA.4260@TK2MSFTNGP05.phx.gbl...
>> Thanks you guys I really appreciate your help and suggestions. The
>> problem
>> stems from a hardware incompatability and the manufacturer who has
>> installed
>> a program that closes regedit and system info so I have to phone them (
>> At
>> £1:75p a minute) or email them to which they have never replied .to fix
>> the
>> problem. which I think is unfair.They do it from their end and give no
>> instructions on how to do it from my end.
>> Anyway thanks you all
>> I shall continue to try and solve this problem.
>> Regards.
>> Rob
>>
>> "Robert Palmer-Wilson" <robert.palmer-wilson@ntlworld.com> wrote in
>> message
>> news:eoNubOifIHA.5752@TK2MSFTNGP03.phx.gbl...
>>
>> Thanks Byte,
>> I meant newbe to Newsgroups. I have some experiance and have expert
>> advice
>> on what to delete as I am unable to uninstall/install my scanner woul
>> still
>> like any advice on regedit. Thanks
>> "Byte" <Byte@discussions.microsoft.com> wrote in message
>> news:8F01281F-692B-4EB8-A527-299F4624BFFC@microsoft.com...
>>> If you have difficulty in keeping Regedit open as a "Newbe", I highly
>>> recommend you leave it alone for you may crash your entire system.
>>> Solicit the help of a more knowledgeable PC enthusiast to assist you.
>>>
>>> --
>>> XP - WNP
>>> Today is the first day of the
>>> rest of your life.
>>>
>>>
>>>
>>> "Robert Palmer-Wilson" wrote:
>>>
>>>> Hi Rob here a newbe,
>>>> Can anyone please, tell me how I can make regedit stay open as it is
>>>> only
>>>> open for less than a second.I need to delete some entries.
>>>> Thank in advance.
>>>>
>>>>
>>>>
>>>>
>>
>>
>>
>>
>>
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