Joan
Thu Mar 06 08:34:14 PST 2008
Sorry you're still having problems and you've now mentioned Norton which in
a lot of peoples minds causes more problems than it's supposed to fix <g>
Did you try any of the other sites ?
Sorry I wont be able to help you further so I hope one of the other sites
will solve your problems or one of the experts will be able to help you.
Joan
"Chuck" <chuckprim@bellsouth.net> wrote in message
news:AaSzj.551$bO.518@bignews7.bellsouth.net...
> I have Norton 360 and am trying to see if it
> may be causing trouble. I visited one of the sites (first one ) and was
> redirected to an update site I had already visited. I feel I am chasing my
> tail Joan, but thanks.
>
> "Joan Archer" <archer_joan@nospam.com> wrote in message
> news:uxf8CEwfIHA.5624@TK2MSFTNGP02.phx.gbl...
>> Did you visit any of the sites that I listed ?
>> Joan
>>
>> "Chuck" <chuckprim@bellsouth.net> wrote in message
>> news:WJCzj.104$DT3.60@bignews3.bellsouth.net...
>>> Windows XP Home Edition; ver.5.1; Build 2600.xpsp 071130427; SP 3;
>>> V.3264
>>> IE 7
>>>
>>> Error log
>>>
>>> KB928843.log]
>>> 13.250:
>>> ================================================================================
>>> 13.250: 2007/02/18 07:45:06.656 (local)
>>> 13.250:
>>> C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a01035fe4a452653122051f0194779a7\update\update.exe
>>> (version 6.2.29.0)
>>> 13.265: Hotfix started with following command line: /si
>>> /ParentInfo:d764f4fc292faf4a9495999410ab0f76
>>> 15.797: DoInstallation: CleanPFR failed: 0x2
>>> 15.843: SetProductTypes: InfProductBuildType=BuildType.IC
>>> 15.859: SetAltOsLoaderPath: No section uses DirId 65701; done.
>>> 15.953: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB928843$
>>> 15.953: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll
>>> failed: 0xe0000102
>>> 16.031: ref tag c:\windows\system32\sp4.cab does not exist
>>> 16.031: ref tag c:\windows\system32\sp3.cab does not exist
>>> 16.031: ref tag c:\windows\system32\sp2.cab does not exist
>>> 16.031: ref tag c:\windows\system32\sp1.cab does not exist
>>> 16.031: ref tag c:\windows\system32\driver.cab does not exist
>>> 16.031: ref tag c:\windows\system32\fp40ext.cab does not exist
>>> 16.047: ref tag c:\windows\system32\fp40ext1.cab does not exist
>>> 16.047: ref tag c:\windows\system32\wms4.cab does not exist
>>> 16.047: ref tag c:\windows\system32\wms41.cab does not exist
>>> 16.047: ref tag c:\windows\system32\ims.cab does not exist
>>> 16.047: ref tag c:\windows\system32\ims1.cab does not exist
>>> 16.047: ref tag c:\windows\system32\ins.cab does not exist
>>> 16.062: ref tag c:\windows\system32\ins1.cab does not exist
>>> 16.078: Starting AnalyzeComponents
>>> 16.078: AnalyzePhaseZero used 0 ticks
>>> 16.078: No c:\windows\INF\updtblk.inf file.
>>> 16.078: OEM file scan used 0 ticks
>>> 16.281: AnalyzePhaseOne: used 203 ticks
>>> 16.281: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>>> 16.281: AnalyzeComponents: Hotpatching is disabled.
>>> 16.281: FindFirstFile c:\windows\$hf_mig$\*.*
>>> 20.640: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 20.828: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 21.562: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 21.734: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 21.828: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 21.968: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 22.359: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 22.984: KB928843 Setup encountered an error: The update.ver file is
>>> not correct.
>>> 23.172: AnalyzeForBranching used 47 ticks.
>>> 23.187: AnalyzePhaseTwo used 15 ticks
>>> 23.187: AnalyzePhaseThree used 0 ticks
>>> 23.250: AnalyzePhaseFive used 63 ticks
>>> 23.250: AnalyzePhaseSix used 0 ticks
>>> 23.250: AnalyzeComponents used 7172 ticks
>>> 23.250: Downloading 2 files
>>> 23.250: bPatchMode = TRUE
>>> 23.250: Inventory complete: ReturnStatus=0, 7297 ticks
>>> 23.250: Num Ticks for invent : 7297
>>> 23.343: [dumpDownloadTask] Update.exe posting request file to download a
>>> total of 5662 bytes (5662 bytes in patches and 0 bytes in fallbacks)
>>> 23.359: dumpDownloadTask returned 0xf200 (more files to download)
>>> 23.531: KB928843 installation did not complete.
>>> 23.531: Update.exe extended error code = 0xf200
>>>
>>> "Joan Archer" <archer_joan@nospam.com> wrote in message
>>> news:%23SRQz8SfIHA.6136@TK2MSFTNGP03.phx.gbl...
>>>> Do you get any error messages, you say your PC cannot install what
>>>> happens when you try ?
>>>> Give details of what is happening and what OS you are using and people
>>>> will be able to help you, in the meantime I'll give you a list to have
>>>> a look at to see if you can find any help.
>>>> Joan
>>>>
>>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
>>>> Server
>>>> Update Services installation issues:
>>>>
http://support.microsoft.com/?kbid=906602
>>>> 1. See the "Need more help? Tell us what problem you are having"
>>>> section of
>>>>
http://support.microsoft.com/?scid=ph;en-us;6527
>>>> 2. You cannot install some updates or programs
>>>>
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>>>> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
>>>> associated with the download/install.
>>>> How to read the Windowsupdate.log file
>>>>
http://support.microsoft.com/kb/902093
>>>> 3b. Compare errors to those listed here:
>>>>
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
>>>> and/or go to
http://windowsupdate.microsoft.com > click on Help and
>>>> Support
>>>> link in left pane > Solve problems on your own.
>>>> ===========================
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>>> Support for Windows Update:
>>>>
http://support.microsoft.com/gp/wusupport
>>>> --
>>>>
>>>>
>>>> "Chuck" <chuckprim@bellsouth.net> wrote in message
>>>> news:ApSyj.2373$rC6.1106@bignews4.bellsouth.net...
>>>>> Automatic updates downloads files, but my PC cannot install them
>>>>>
>>>
>>>
>
>