Sheila
Tue Mar 11 09:11:02 PDT 2008
Thank you Olorin and LVTravel for taking the time and trouble to try to help
me. I took your advice Olorin (sorry not sure about adding the accent in
your name without coming out of this and searching my key info folder) and
went into 4oD's forum. What a mess.
So, have thought what the heck, I don't have to watch every tv programme I
have missed, so am abandoning the whole thing.
What a wimp! Never mind. Again, my thanks to you both.
Sheila
------------------------------------------
"Olórin" wrote:
>
> "Sheila" <Sheila@discussions.microsoft.com> wrote in message
> news:D315A2DD-58CC-4CC7-9DA1-0DFE910E3911@microsoft.com...
> > Well that was an experience, as if my specs had suddenly become magnifying
> > glasses!
> >
> > OK, did all you suggested to no avail but got the following message which
> > may offer a clue:
> >
> > "The Windows Installer service could not be accessed. This can occur if
> > you
> > are running Windows in Safe Mode or if the Windows Installer is not
> > correctly
> > installed"
> >
> > I scrolled down the list of programmes within Add/Remove and found
> >
> > Windows Installer 3.1 (KB893803)
> > and
> > Windows Live Installer.
> >
> > I did nothing with either.
> >
> > I hope this will help you to identify the problem for me.
> >
> > Thank you for taking the time.
> >
> >
> > ----------
> >
> > "LVTravel" wrote:
> >
> >> OK, to boot a computer into safe mode, as soon as the initial screen
> >> (either
> >> a system logo or the information on the bios) shows on the monitor start
> >> tapping the F8 key. You should not enter the normal XP screen but
> >> receive a
> >> message about safe mode. Select safe mode and then hit Enter. Your
> >> monitor
> >> will not look the same as it will have bigger information blocks on it
> >> but
> >> you should be able to get into Control Panel/Add Remove programs and try
> >> removing it there.
> >>
> >> Let us know what happens when you try to remove the program in safe mode
> >> using the above instructions. May be able to help further if this
> >> fails.
> >>
> >>
> >> "Sheila" <Sheila@discussions.microsoft.com> wrote in message
> >> news:C2C837FB-ECC4-4ACF-AE65-59C0E17D7329@microsoft.com...
> >> > It's called 4oD and is a program from a TV channel in the UK where you
> >> > can
> >> > watch programmes you missed earlier in the week etc. and it has been
> >> > playing
> >> > up and everything they (the TV channel) suggested hasn't worked and I
> >> > got
> >> > thoroughly irritated and decided to uninstall it. As I said "the
> >> > computer"
> >> > says it can't do this until I finish installation, but I am not aware
> >> > of
> >> > installing anything!
> >> >
> >> > Booting and rebooting into safe mode sounds like serious computing
> >> > work.
> >> >
> >> > Would be grateful for
> >> >
> >> > 1. Do this
> >> > 2 Do the next thing
> >> > 3 etc.
> >> >
> >> > sort of advice, if you wouldn't mind.
> >> >
> >> >
> >> > "LVTravel" wrote:
> >> >
> >> >> Would be nice to know the program you are trying to uninstall.
> >> >>
> >> >> Have you rebooted and/or booted into safe mode and see if you can
> >> >> uninstall
> >> >> there?
> >> >>
> >> >> Sometimes the uninstall file gets deleted or corrupted and a reinstall
> >> >> then
> >> >> an uninstall of the program works.
> >> >>
> >> >> Some suggestions, let us know if any work.
> >> >>
> >> >>
> >> >> "Sheila" <Sheila@discussions.microsoft.com> wrote in message
> >> >> news:41498471-5E9E-4C30-B48D-298420B4DCC8@microsoft.com...
> >> >> > I am trying to remove a program. On clicking Add/Remove in Control
> >> >> > Panel I
> >> >> > am told I have the program and to click if I want to Repair or
> >> >> > Remove
> >> >> > so
> >> >> > click Remove, next window repeats that I should click Remove, I do
> >> >> > so.
> >> >> > And
> >> >> > up comes "Error 1500. Another installation is in progress" and that
> >> >> > I
> >> >> > must
> >> >> > complete that first. I am not aware that I am installing anything!
> >> >> > but
> >> >> > computer says I am! How am I to find this ghostly installation so I
> >> >> > can
> >> >> > finish it and then get rid of the program I don't want.
> >> >> > A bit verbose but at least you know what I have done and what I am
> >> >> > trying
> >> >> > to
> >> >> > do!
>
> My first instinct would be to try the "repair" option, then restart your
> computer, then try the "remove" again.
>
> If that doesn't work, and you're feeling brave and adventurous, you could
> try killing off a particular process first, like this:
>
> Hold down Shift and Control then press Escape. This should bring up Windows
> Task Manager.
> Click on the second tab, Processes.
> Click on the header of the first column, Image Name, to sort it
> alphabetically.
> Look for one called "msiexec.exe". Click on it once to select it, then click
> on End Process at the bottom right.
> Confirm in the pop-up that you *do* want to terminate the process.
> Try uninstalling the program again.
>
> If still no joy try doing any/all of the above but having stopped the
> Kontiki service first, like this:
>
> Click on Start then Run
> Type "cmd" (without quotes) and press Enter
> In the Command Prompt window, type
> net stop kservice
> and press Enter.
> Check for confirmation, then type "exit" and press Enter to close the
> window.
>
> Try uninstalling 4oD again.
>
> I hope that's clear!
>
> Otherwise, you could try throwing a question at the forum over at
>
http://community.channel4.com/eve/forums/a/cfrm/f/1180054776
>
> Other people there seem to be having plenty of problems with 4oD too!
>
> NB: If you DO get 4oD removed, you might want to do some checking on whether
> your kservice has gone too - folk out there seem to be finding it still
> running.
>
>
>