create new customer service mailbox

I have two existing customer services reps, rep1@domain.com and
rep2@domain.com. I would like to create a new mail address to be used on the
company website, customer.service@domain.com . Replies to this address would
then be routed to the two existing email accounts, i.e. rep1@domain.com and
rep2@domain.com. Is the easiest way to do this create a new user with an
address of customer.service@domain.com and then forward all mail to
rep1@domain.com and rep2@domain.com? Ideally I would like mail from sender
A - M to go to rep1 and N - Z to go to rep2, but I don't think there is
anyway to do this.
TIA
BillP

Duncan
Mon Jun 30 05:51:22 PDT 2008

In article <u$QMOQq2IHA.4920@TK2MSFTNGP05.phx.gbl>, "BillP" <billpom
(REMOVE)@attglobal.net> says...
> I have two existing customer services reps, rep1@domain.com and
> rep2@domain.com. I would like to create a new mail address to be used on the
> company website, customer.service@domain.com . Replies to this address would
> then be routed to the two existing email accounts, i.e. rep1@domain.com and
> rep2@domain.com. Is the easiest way to do this create a new user with an
> address of customer.service@domain.com and then forward all mail to
> rep1@domain.com and rep2@domain.com? Ideally I would like mail from sender
> A - M to go to rep1 and N - Z to go to rep2, but I don't think there is
> anyway to do this.
> TIA
> BillP

Create a new Distribution Group called customer.service (email the same
(ie default SMTP= customer.service@<you.com>, and probably *untick* the
automatically update based on recipient policy).

Put those two people in it.

--
Duncan

Duncan
Mon Jun 30 05:52:23 PDT 2008

In article <u$QMOQq2IHA.4920@TK2MSFTNGP05.phx.gbl>, "BillP" <billpom
(REMOVE)@attglobal.net> says...
> I have two existing customer services reps, rep1@domain.com and
> rep2@domain.com. I would like to create a new mail address to be used on the
> company website, customer.service@domain.com . Replies to this address would
> then be routed to the two existing email accounts, i.e. rep1@domain.com and
> rep2@domain.com. Is the easiest way to do this create a new user with an
> address of customer.service@domain.com and then forward all mail to
> rep1@domain.com and rep2@domain.com? Ideally I would like mail from sender
> A - M to go to rep1 and N - Z to go to rep2, but I don't think there is
> anyway to do this.
> TIA
> BillP

Forgot to add, you could remove the Dist group from the GAL too if you
wanted to.

--
Duncan

Duncan
Mon Jun 30 05:54:54 PDT 2008

In article <u$QMOQq2IHA.4920@TK2MSFTNGP05.phx.gbl>, "BillP" <billpom
(REMOVE)@attglobal.net> says...
> I have two existing customer services reps, rep1@domain.com and
> rep2@domain.com. I would like to create a new mail address to be used on the
> company website, customer.service@domain.com . Replies to this address would
> then be routed to the two existing email accounts, i.e. rep1@domain.com and
> rep2@domain.com. Is the easiest way to do this create a new user with an
> address of customer.service@domain.com and then forward all mail to
> rep1@domain.com and rep2@domain.com? Ideally I would like mail from sender
> A - M to go to rep1 and N - Z to go to rep2, but I don't think there is
> anyway to do this.
> TIA
> BillP

And thirdly! :) - re A-M and N-Z - not sure how you'd go about that.
You could route that based on a custom exchange sink event I suppose,
maybe it's easier to educate the reps :)

--
Duncan

BillP
Wed Jul 02 03:12:56 PDT 2008

Duncan,
Thank you. Your explanation was perfect. The new mailbox is up and running.
BillP

"Duncan McC" <hard@work.ok> wrote in message
news:MPG.22d39df31770a4b98998b@news.microsoft.com...
> In article <u$QMOQq2IHA.4920@TK2MSFTNGP05.phx.gbl>, "BillP" <billpom
> (REMOVE)@attglobal.net> says...
>> I have two existing customer services reps, rep1@domain.com and
>> rep2@domain.com. I would like to create a new mail address to be used on
>> the
>> company website, customer.service@domain.com . Replies to this address
>> would
>> then be routed to the two existing email accounts, i.e. rep1@domain.com
>> and
>> rep2@domain.com. Is the easiest way to do this create a new user with an
>> address of customer.service@domain.com and then forward all mail to
>> rep1@domain.com and rep2@domain.com? Ideally I would like mail from
>> sender
>> A - M to go to rep1 and N - Z to go to rep2, but I don't think there is
>> anyway to do this.
>> TIA
>> BillP
>
> Create a new Distribution Group called customer.service (email the same
> (ie default SMTP= customer.service@<you.com>, and probably *untick* the
> automatically update based on recipient policy).
>
> Put those two people in it.
>
> --
> Duncan