v-gzwang
Mon Jun 30 23:39:04 PDT 2008
Hi John,
Thanks for your update.
I am glad to know your issue had been resolved.
In order to sharing our experience with the other users and help them to
search/find specific answers more efficiently in the future, I would like
to make a summary here:
Problem description: Yours SBS server didn't get updates anymore after
upgrade to WSUS 3.0. And in windowsupdate.log, we found the error
0x8024400E.
Cause: A recent revision to the "Office 2003 Service Pack 1" update has
resulted in some WSUS 3.0 servers syncing the revised update to enter an
inconsistent state with respect to the update's approvals. When computers
with products related to Office 2003 communicate with such a server, the
Web service is unable to process the approvals resulting in the detection
failure.
Resolution:
1. Find the "Office 2003 Service Pack 1" update in the updates list. This
may involve changing the Approval and Status filters in the update UI (set
the Status to "Any" and the Approval to "Declined" - if you don't see it
then set the Approval to "Any except Declined"
2. Perform the following steps:
a. First make sure the update is declined. If the update is not yet
declined, right click on the update and decline it.
b. Next, approve the update.
i. Right click on the update and select the "Approve..." option in the
context menu.
ii. In the 'Approve Updates' dialog that opens, just click "OK". Dismiss
the "Approval Progress" dialog that appears.
c. Next, decline the update.
i. Right click on the update and select the "Decline" option in the context
menu.
ii. In the "Approve Updates" dialog that opens, just click "OK". Dismiss
the "Approval Progress" dialog that appears.
Also if there are any update, please feel free to let me know.
Have a nice day :
Best regards,
Gary Wang(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Newsgroups: microsoft.public.windows.server.sbs
| From: v-gzwang@online.microsoft.com (Guozhen Wang[MSFT])
| Organization: Microsoft
| Date: Tue, 01 Jul 2008 06:30:46 GMT
| Subject: RE: SBS Update Services 3 Server
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| From: John
| Sent: Tuesday, July 01, 2008 7:43 AM
| To: Guo-Zhen Wang (Gems Lab)
| Subject: RE: SBS WSUS 3.0 Problems
|
| >>First, I am sorry for the delayed response.
|
| Not a problem. It was not a rush item.
|
| Glad you included the link because it would not let me "approve" the
| service pack. But I saw a comment about marking it "Not Approved" in the
| responses on that page. I think it worked. I forced an update and the
log
| looked clean, WSUS is showing that the server did report it's status and
| SBS is showing a green shield.
|
| So hopefully all is good now.
|
| Thanks so much for your help.
|
| John Fenton
|
| --------------------
| | X-Tomcat-ID: 73669219
| | References: <5C3B6021-3EA6-44DB-AC67-FB7463F41F41@microsoft.com>
| <WsXbWB21IHA.3644@TK2MSFTNGHUB02.phx.gbl>
| <D3A3C4D8-7415-4566-A31A-CACFE523CFFD@microsoft.com>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: v-gzwang@online.microsoft.com (Guozhen Wang[MSFT])
| | Organization: Microsoft
| | Date: Mon, 30 Jun 2008 09:59:15 GMT
| | Subject: RE: SBS Update Services 3 Server
| | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | Message-ID: <l5AZ6fp2IHA.5340@TK2MSFTNGHUB02.phx.gbl>
| | Newsgroups: microsoft.public.windows.server.sbs
| | Lines: 277
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:113454
| | NNTP-Posting-Host: tk5tomimport1.phx.gbl 10.201.218.19
| |
| | Hi John,
| |
| | Thank you for your information.
| |
| | First, I am sorry for the delayed response. Please understand the
partner
| | managed newsgroups are staffed weekdays by Microsoft Support
| professionals.
| | Our goal is to provide a one business day response to all posts.
| |
| | For time critical issues (not business down), we encourage you to
contact
| | CSS directly for more immediate assistance:
| |
| | International Support (non-US/Canada):
| |
http://support.microsoft.com/common/international.aspx
| |
| | US and Canada:
| |
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone
| |
| | And after review your log, I would like to suggest that you check the
| | following steps to reset the approvals to a consistent state on the
WSUS
| | server:
| |
| | Note: Follow these steps from the WSUS Administration Console
| |
| | 1. Find the "Office 2003 Service Pack 1" update in the updates list.
This
| | may involve changing the Approval and Status filters in the update UI
| (set
| | the Status to "Any" and the Approval to "Declined" - if you don't see
it
| | then set the Approval to "Any except Declined"
| |
| | 2. Perform the following steps:
| |
| | a. First make sure the update is declined. If the update is not yet
| | declined, right click on the update and decline it.
| |
| | b. Next, approve the update.
| |
| | i. Right click on the update and select the "Approve..." option in the
| | context menu.
| | ii. In the 'Approve Updates' dialog that opens, just click "OK".
Dismiss
| | the "Approval Progress" dialog that appears.
| |
| | c. Next, decline the update.
| |
| | i. Right click on the update and select the "Approve" option in the
| context
| | menu.
| | ii. In the "Approve Updates" dialog that opens, just click "OK".
Dismiss
| | the "Approval Progress" dialog that appears.
| |
| | For more information, please refer to the following link:
| |
| | Client/Server Synchronization issues
| |
|
http://blogs.technet.com/wsus/archive/2008/06/18/client-server-synchronizati
| | on-issues.aspx
| |
| | Hope it helps.
| |
| | Thanks again for your time and cooperation.
| |
| | Have a great day.
| |
| | Best regards,
| |
| | Gary Wang(MSFT)
| | Microsoft CSS Online Newsgroup Support
| |
| | Get Secure! - www.microsoft.com/security
| |
| | =====================================================
| | This newsgroup only focuses on SBS technical issues. If you have issues
| | regarding other Microsoft products, you'd better post in the
| corresponding
| | newsgroups so that they can be resolved in an efficient and timely
| manner.
| | You can locate the newsgroup here:
| |
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| |
| | When opening a new thread via the web interface, we recommend you check
| the
| | "Notify me of replies" box to receive e-mail notifications when there
are
| | any updates in your thread. When responding to posts via your
newsreader,
| | please "Reply to Group" so that others may learn and benefit from your
| | issue.
| |
| | Microsoft engineers can only focus on one issue per thread. Although we
| | provide other information for your reference, we recommend you post
| | different incidents in different threads to keep the thread clean. In
| doing
| | so, it will ensure your issues are resolved in a timely manner.
| |
| | For urgent issues, you may want to contact Microsoft CSS directly.
Please
| | check
http://support.microsoft.com for regional support phone numbers.
| |
| | Any input or comments in this thread are highly appreciated.
| | =====================================================
| |
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | Thread-Topic: SBS Update Services 3 Server
| | | thread-index: AcjYs3I+SrFQG1uNR2W3VbaPesSvFQ==
| | | X-WBNR-Posting-Host: 207.46.19.168
| | | From: =?Utf-8?B?Sm9obiBGZW50b24=?=
| <JohnFenton@discussions.microsoft.com>
| | | References: <5C3B6021-3EA6-44DB-AC67-FB7463F41F41@microsoft.com>
| | <WsXbWB21IHA.3644@TK2MSFTNGHUB02.phx.gbl>
| | | Subject: RE: SBS Update Services 3 Server
| | | Date: Fri, 27 Jun 2008 17:11:00 -0700
| | | Lines: 152
| | | Message-ID: <D3A3C4D8-7415-4566-A31A-CACFE523CFFD@microsoft.com>
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| | | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:113302
| | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | |
| | |
| | | I didn't have time to check for a reply yesterday, I just saw this
and
| | went
| | | to do the first step. When I logged in and there was an update
waiting
| | to be
| | | installed! However, I checked the Update Services console and the
| server
| | is
| | | still showing as not having checked in.
| | |
| | | I'm going to wait till I install the update and then I will do these
| | steps
| | | and email you the requested info over the weekend. Thanks for your
| help
| | on
| | | this.
| | |
| | |
| | | "Guozhen Wang[MSFT]" wrote:
| | |
| | | > Hello John,
| | | >
| | | > Thank you for your post.
| | | > My name is Gary Wang, and it is my pleasure to work with you on
this
| | issue!
| | | > Please allow me to confirm that my understandings are correct. As I
| | | > understand it, the issue is:
| | | >
| | | > Yours SBS server didn't get updates anymore after upgrade to WSUS
3.0.
| | | >
| | | > If I have misunderstood your concerns please feel free to let me
know.
| | | >
| | | > Suggestion :
| | | > ==============
| | | > I would like to suggest that you check the following:
| | | >
| | | > 1. Run the following commands on SBS server:
| | | >
| | | > Wuauclt /detectnow
| | | > Wuauclt /report
| | | >
| | | > Wait for about 10 minutes then check again.
| | | >
| | | > 2. If you are using ISA 2004, please go to ISA management console.
| | Check
| | | > the Firewall Policy "SBS Microsoft Update Sites Access Rule" is
| enabled.
| | | >
| | | > 3. Go to
| | | >
|
http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
| | | > directly on SBS server and check whether your server is fully
updated.
| | | >
| | | > 4. Pleas ensure you install the WSUS 3.0 thru the following
| recommended
| | | > steps:
| | | >
| | | > Installing Windows Server Update Services 3.0 on Windows Small
| Business
| | | > Server 2003
| | | >
| |
|
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/de2e9436
| | | > -f23f-47f0-b840-e8b3e72182751033.mspx?mfr=true
| | | >
| | | > If we cannot resolve the issue after we perform the above steps,
| please
| | | > help me collect some information for further investigation:
| | | >
| | | > Information Need
| | | > ==============
| | | > 1. Please help to capture a screenshot of the exact symptom when
the
| | error
| | | > occurs, save it to *.jpg files and send to me.
| | | > 2. Gather WSUS MPS Report and send to me.
| | | >
| | | > a. Please download the MPSRPT_SUS.EXE from the following link and
| then
| | run
| | | > this tool to gather some information from the problematic server:
| | | >
| |
|
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| | | > 15706/MPSRPT_SUS.EXE
| | | >
| | | > b. Double-click on the MPSRPT_SUS.EXE file.
| | | > [Note] This process may take some time; however, it will not have a
| | | > negative effect on the performance.
| | | >
| | | > c. A CAB file will be generated in the
| | | > %SystemRoot%\MPSReports\MSUS\Bin\Reports\Cab directory called
| | | > %COMPUTERNAME%_MPSRPT_SUS.CAB. The CAB file will contain the
reports
| | | > generated by the MPS Reporting Tool.
| | | >
| | | > My email address is v-gzwang@microsoft.com
| | | >
| | | > I appreciate your time and cooperation. If anything is unclear,
| please
| | feel
| | | > free to let me know. I am looking forward to hearing from you.
| | | >
| | | > Best regards,
| | | >
| | | > Gary Wang(MSFT)
| | | > Microsoft CSS Online Newsgroup Support
| | | >
| | | > Get Secure! - www.microsoft.com/security
| | | >
| | | > =====================================================
| | | > This newsgroup only focuses on SBS technical issues. If you have
| issues
| | | > regarding other Microsoft products, you'd better post in the
| | corresponding
| | | > newsgroups so that they can be resolved in an efficient and timely
| | manner.
| | | > You can locate the newsgroup here:
| | | >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| | | >
| | | > When opening a new thread via the web interface, we recommend you
| check
| | the
| | | > "Notify me of replies" box to receive e-mail notifications when
there
| | are
| | | > any updates in your thread. When responding to posts via your
| | newsreader,
| | | > please "Reply to Group" so that others may learn and benefit from
| your
| | | > issue.
| | | >
| | | > Microsoft engineers can only focus on one issue per thread.
Although
| we
| | | > provide other information for your reference, we recommend you post
| | | > different incidents in different threads to keep the thread clean.
In
| | doing
| | | > so, it will ensure your issues are resolved in a timely manner.
| | | >
| | | > For urgent issues, you may want to contact Microsoft CSS directly.
| | Please
| | | > check
http://support.microsoft.com for regional support phone
numbers.
| | | >
| | | > Any input or comments in this thread are highly appreciated.
| | | > =====================================================
| | | >
| | | > This posting is provided "AS IS" with no warranties, and confers no
| | rights.
| | | >
| | | > --------------------
| | | > | Thread-Topic: SBS Update Services 3 Server
| | | > | thread-index: AcjWUhUJRWlGcTNqSuSWJfox6nVM8A==
| | | > | X-WBNR-Posting-Host: 65.55.21.8
| | | > | From: =?Utf-8?B?Sm9obiBGZW50b24=?=
| | <JohnFenton@discussions.microsoft.com>
| | | > | Subject: SBS Update Services 3 Server
| | | > | Date: Tue, 24 Jun 2008 16:29:00 -0700
| | | > | Lines: 12
| | | > | Message-ID: <5C3B6021-3EA6-44DB-AC67-FB7463F41F41@microsoft.com>
| | | > | MIME-Version: 1.0
| | | > | Content-Type: text/plain;
| | | > | charset="Utf-8"
| | | > | Content-Transfer-Encoding: 7bit
| | | > | X-Newsreader: Microsoft CDO for Windows 2000
| | | > | Content-Class: urn:content-classes:message
| | | > | Importance: normal
| | | > | Priority: normal
| | | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| | | > | Newsgroups: microsoft.public.windows.server.sbs
| | | > | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.windows.server.sbs:112934
| | | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| | | > |
| | | > | My Update Services updated themselves from 2.0 to 3.0 in March.
| I've
| | | > worked
| | | > | through a number of problems with that install and the clients
seem
| | to be
| | | > | updating themselves ok. The SBS console is not reporting any
| | problems
| | | > with
| | | > | any client or server, and clients do seem to get updates.
| | | > |
| | | > | However... I have not seen an update on the server itself in
quite
| a
| | bit,
| | | > | and the update services console is saying that the server has not
| | been
| | | > | checking in.
| | | > |
| | | > | Any idea why all the clients would be ok and not the server?
| | | > |
| | | > | The servers WindowsUpdate log looks ok.
| | | > |
| | | >
| | | >
| | |
| |
| |
|