Dave
Tue Sep 23 10:57:42 PDT 2008
Unfortunately, VSS is one of those things where sometimes an MS support call
is your only option. If you've done the usual - installed any hotfixes and
update rollups you find, disable/re-enabled it, etc. I don't really know of
any good alternative.
One thing you could consider is purchasing a TechNet Plus subscription. I
haven't checked personally, but someone just commented to me that TechNet
Plus is about the cost of two support calls, and it includes two calls. If
this is correct, assuming you used both calls, you'd get the rest of the
stuff at no additional cost. You do have to register the subscription the
first time you go to use the calls, so it might delay your troubleshooting a
little for this issue.
"Water engineer" <Waterengineer@discussions.microsoft.com> wrote in message
news:F0DD3BCC-E0E9-416E-89DD-DC16397B2E70@microsoft.com...
> Dave - thanks for the feedback. I am also reluctant to do this suggested
> fix. Regarding your thread link - my registry keys are fine, my VSS
> writers
> are fine. Everything looks fine - VSS will even start. However, it fails
> as
> soon as I try a b/u or click on the Shadow Copies tab for my disk drives.
> I'm currently stuck w/o any other ideas. I don't want to have to pay
> Microsoft $259 but I may not have a choice at this time. Thanks again.
>
> "Dave Nickason [SBS MVP]" wrote:
>
>> That sounds to me like something I'd do if MS support suggested it. I'm
>> not
>> so sure how I feel about Acronis support as they don't seem too familiar
>> with what's going on here. The problem is that without knowing
>> specifically
>> what those keys do, you could be setting yourself up for a worse
>> situation
>> than you're already in. At the least, I'd have a full, verified backup
>> and
>> be prepared to do a full restore in the worst case scenario.
>>
>> Did you see this
>>
http://forums.techarena.in/small-business-server/926997.htm? In this
>> thread, a MS support engineer suggests a possible issue with the first
>> key
>> you list, and the steps to fix it. If your situation matches what he's
>> describing, I'd edit the key as he suggests. (I looked at my production
>> SBS
>> and I do have the Service value set to "volsnap" as he describes).
>>
>> I don't think I'd just go ahead and delete those keys without calling MS
>> support and getting their take on it first.
>>
>>
>> "Water engineer" <Waterengineer@discussions.microsoft.com> wrote in
>> message
>> news:6D90D018-6C57-42AA-A9E6-E0015A4D97E9@microsoft.com...
>> > Thanks for the link. However, I have done everything suggestion and
>> > the
>> > problem still exists. Acronis has suggested the following:
>> >
>> > This solution has been originally suggested by Microsoft:
>> > -Start->Run->regedit
>> > -Clean registry key HKLM\System\CurrentControlSet\Enum\Storage\Volume\
>> > -Clean registry key HKLM\System\MountedDevices
>> >
>> > I'm concerned that the fix might break my system altogether. Any
>> > thoughts?
>> >
>> >
>> > "Dave Nickason [SBS MVP]" wrote:
>> >
>> >> Any help here? If you read down far enough, you'll see where the OP
>> >> has
>> >> the
>> >> same symptom you do.
http://tinyurl.com/3hfkqw
>> >>
>> >>
>> >>
>> >> "Water engineer" <Waterengineer@discussions.microsoft.com> wrote in
>> >> message
>> >> news:6838398A-908B-4A50-B713-54041B440987@microsoft.com...
>> >> > Russ - Thanks for your quick response. I have turned off the VSS
>> >> > service
>> >> > and
>> >> > restarted it. the problem is affecting all my drives and not just
>> >> > the
>> >> > cloned
>> >> > one. When I bring up the properties for the drive and click on the
>> >> > Shadow
>> >> > Copies tab, there is an error "Failed to retrieve volumes that are
>> >> > eligible
>> >> > for shadow copies: error 0x8004230f: The show copy provider had an
>> >> > unexpected
>> >> > error while trying to process the specified operation."
>> >> >
>> >> > Thanks
>> >> >
>> >> > "Russ (www.SBITS.Biz)" wrote:
>> >> >
>> >> >> Have you tried turning off Shadow copy and re enabling it on the
>> >> >> affected
>> >> >> drives?
>> >> >>
>> >> >>
>> >> >> Russ
>> >> >>
>> >> >> --
>> >> >> Russell Grover - SBITS.Biz
>> >> >> Microsoft Gold Certified Partner
>> >> >> Microsoft Small Business Specialist
>> >> >> World Wide 24hr Remote SBS2003 Support -
http://www.SBITS.Biz
>> >> >>
>> >> >>
>> >> >> "Water engineer" <Water engineer@discussions.microsoft.com> wrote
>> >> >> in
>> >> >> message
>> >> >> news:7DFF4802-726F-4070-8938-BFAD5CF17F10@microsoft.com...
>> >> >> >I am running SBS 2003 SP2 and needed to replace my C disk drive
>> >> >> >due
>> >> >> >to
>> >> >> >drive
>> >> >> > errors. According to Acronis, I could use their product, Migrate
>> >> >> > Easy,
>> >> >> > to
>> >> >> > clone the drive. The clone worked; however, now my shadow copy
>> >> >> > is
>> >> >> > broken.
>> >> >> > I
>> >> >> > get the following error message when I click on the drive's
>> >> >> > Shadow
>> >> >> > Copies
>> >> >> > tab: Volume Shadow Copy Service error: Error calling a routine
>> >> >> > on
>> >> >> > the
>> >> >> > Shadow
>> >> >> > Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine
>> >> >> > details
>> >> >> > IVssSnapshotProvider::QueryVolumesSupportedForSnapshots. I have
>> >> >> > done
>> >> >> > everything possible from uninstalling to reinstalling the COM+
>> >> >> > components,
>> >> >> > reregistering the VSS dlls. Vssadmin list writers does not show
>> >> >> > any
>> >> >> > errors;
>> >> >> > all writers are stable.
>> >> >> >
>> >> >> > BTW - I uninstalled Migrate Easy and Acronis has been unable to
>> >> >> > solve
>> >> >> > the
>> >> >> > problem Any one have a suggestion?
>> >> >> >
>> >> >> > I even tried reverting to my old disk drive and got domain issues
>> >> >> > and
>> >> >> > the
>> >> >> > Exchange store wouldn't mount. I'm pretty much stuck now.
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>