v-terliu
Thu May 15 03:41:26 PDT 2008
Hello Lisa,
Thank you for your update.
I suggest you submit hotfix request thru the following page:
Contact Us: Hotfix Request Web Submission Form
https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;[LN];1414&
from=KBHotfix&WS=hotfix
Please ensure you input the SQL server 2000 or 2005 in the "Product and
version affected" box. Then, Microsoft will send the hotfix to your email
address.
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.
Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.
For urgent issues, you may want to contact Microsoft CSS directly. Please
check
http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: SQLVDI Event Logs
| thread-index: Aci13CHmQIAbEWVLS6OJdXgLrAmbHw==
| X-WBNR-Posting-Host: 207.46.19.197
| From: =?Utf-8?B?UmlwbGV5?= <Ripley@discussions.microsoft.com>
| References: <CE116590-98FA-46A0-A1F1-120074A67B4B@microsoft.com>
<9ePNHSZsIHA.5848@TK2MSFTNGHUB02.phx.gbl>
| Subject: RE: SQLVDI Event Logs
| Date: Wed, 14 May 2008 09:04:04 -0700
| Lines: 166
| Message-ID: <AF05251A-054F-4F70-ACC4-3BD275328F1F@microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:107649
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence,
|
| Thanks for your reply. I applied to Microsoft for the hotfix and after
being
| told THREE times that it was not for my product, they finally sent the
link
| through to me. It was about 100MB file. When I extracted this file and
tried
| to install on my SBS 2003 I got an error message about an invalid
| installation and it could not continue.
|
| After doing more research on this I have found that there is another
smaller
| hotfix which may work for me. The file is called 308282_ENU_i386_zip and
| someone else on the SBS 2003 forum said this worked ok for them. I've
also
| read about Microsoft sending out the wrong hotfix and stuff too. Do you
know
| where I could locate this hotfix perhaps?
|
| In answer to your questions:
|
| 1. Yes I get the same error through the SBS Backup or through Backup Exec
| 2. I am just in the process of running that report now so as soon as it
| finishes I will email over to you.
|
| Thanks.
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Customer,
| >
| > Thank you for posting here.
| >
| > According to your description, I understand that you get event error 1
| > about SQLVDI when you backup your SBS. If I have misunderstood the
problem,
| > please don't hesitate to let me know.
| >
| > Based on my research, I think the hotfix you mentioned is the KB934396.
| > This hotfix could install on SBS 2003, since you have SQL server 2000
(SBS
| > 2003) or SQL server 2005 (SBS 2003 R2).
| >
| > However, when you apply the hotfix, please input SQL server 2000 or SQL
| > server 2005, but not SBS 2003.
| >
| > I suggest apply the following htofix to see if we can resolve this
issue:
| >
| > FIX: Error messages and an event may be logged when you use the Virtual
| > Device Interface in SQL Server 2005 or in SQL Server 2000
| >
http://support.microsoft.com/?id=934396
| >
| > If we cannot resolve the issue after we perform the above steps, please
| > help me collect some information for further investigation:
| >
| > 1. Do you get the same error when you run the SBS backup or NTbackup?
| >
| > 2. Gather MPS network report on SBS:
| >
| > a. Download MPSrepot_network from
| >
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
| > 15706/MPSRPT_NETWORK.EXE
| >
| > b. Run MPSRPT_NETWORK.exe.
| >
| > c. The tool will automatically collect the information. This procedure
will
| > take 10~15 minutes.
| >
| > d. Open Windows Explorer, navigate to the folder:
| > %SystemRoot%\MPSReports\Network\Reports\Cab\
| >
| > e. Send the .cab file directly to me at v-terliu@microsoft.com
| >
| > I hope these steps will give you some help.
| >
| > Thanks and have a nice day!
| >
| > Best regards,
| >
| > Terence Liu (MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| >
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check
http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: SQLVDI Event Logs
| > | thread-index: Aciw+APWcjal/rS4TAqz7yW8hyFsJw==
| > | X-WBNR-Posting-Host: 207.46.192.207
| > | From: =?Utf-8?B?UmlwbGV5?= <Ripley@discussions.microsoft.com>
| > | Subject: SQLVDI Event Logs
| > | Date: Thu, 8 May 2008 03:41:04 -0700
| > | Lines: 28
| > | Message-ID: <CE116590-98FA-46A0-A1F1-120074A67B4B@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.server.sbs:106767
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | Over the past 6 months I have started to see instances of event ID 1
| > | appearing in my application log for the SBS 2003 server. The errors
only
| > | appear at 10pm which is when the backup of this server begins (using
| > Backup
| > | Exec software). After lots of research some weeks ago I thought I had
| > managed
| > | to track down this issue to a know Microsoft one which had a Hotfix
| > | available. I registered with them for the Hotfix and then got told
(some
| > | weeks later) that it wasn't available for SBS2003.
| > |
| > | I am still getting the errors every night at 10pm when the backup
begins.
| > | There appear to be FIVE entries per SQL instance ranging from SOPHOS
to
| > | SBSMONITORING. Here is an example:
| >
----------------------------------------------------------------------------
| > -----
| > | SQLVDI: Loc=CVDS::Cleanup. Desc=Release(ClientAliveMutex).
| > | ErrorCode=(288)Attempt to release mutex not owned by caller.
| > | . Process=4628. Thread=9320. Client. Instance=SOPHOS. VD=.
| >
----------------------------------------------------------------------------
| > -----
| > |
| > | All other entries are exactly the same apart from the "Instance".
These
| > vary
| > | between:
| > | SOPHOS
| > | SHAREPOINT
| > | SBSMONITORING
| > | MSFW (there are about 10 of these instead of just 4)
| > | BKUPEXEC
| > |
| > | Does anyone have a definitive answer on these entries at all? I keep
| > reading
| > | that they are "known" but why do they appear, is there not a
workaround
| > fix,
| > | or something?
| > |
| >
| >
|