gthomps07876
Tue Jul 22 08:17:00 PDT 2008
Thank you for your additional notes.
1. I went to control panel add remove programs componets and put a check
mark in the FAX box. that ran fine.
2. I went to Server Manager - Faxing - Configure Faxing - and I got an error
that will be in my e-mail to you along with with the CAB File you wanted to
see.
Thank you
glenn
"Terence Liu [MSFT]" wrote:
> Hello Customer,
>
> Thanks for your update.
>
> The fax reinstall steps had been delivered many times ago, and never has
> problem. I suggest you double check, and perform again.
>
> If you still get error when install the fax component, please help me
> collect some information for further investigation:
>
> 1. Please capture screenshots of the error messages and send the pictures
> to me at v-terliu@microsoft.com
>
> 2. Gather MPS network report on SBS:
>
> a. Download MPSrepot_network from
>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
> 15706/MPSRPT_NETWORK.EXE
>
> b. Run MPSRPT_NETWORK.exe.
>
> c. The tool will automatically collect the information. This procedure will
> take 10~15 minutes.
>
> d. Open Windows Explorer, navigate to the folder:
> %SystemRoot%\MPSReports\Network\Reports\Cab\
>
> e. Send the .cab file directly to me at v-terliu@microsoft.com
>
> 3. Please gather all SBS setup log files in c:\program files\microsoft
> integration\windows small business server 2003\logs\ on SBS and send to me.
>
> I appreciate your time and look forward to hearing from you.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
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> =====================================================
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> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Fax Routing and Printing
> >thread-index: AcjoHIhwvFJksSv7TbeqsepqCvAhMQ==
> >X-WBNR-Posting-Host: 207.46.19.168
> >From: =?Utf-8?B?Z3Rob21wczA3ODc2?= <gthomps07876@discussions.microsoft.com>
> >References: <AD4DCA44-F7BD-41EB-93B7-0B31A1AA8790@microsoft.com>
> <4F54D7EE-24B8-4F32-9947-7778BC8BB002@microsoft.com>
> <fLGslRx4IHA.4688@TK2MSFTNGHUB02.phx.gbl>
> >Subject: RE: Fax Routing and Printing
> >Date: Thu, 17 Jul 2008 07:51:02 -0700
> >Lines: 171
> >Message-ID: <D2BA9D5A-12B4-4032-9E1E-881F9A305ADE@microsoft.com>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> >Newsgroups: microsoft.public.windows.server.sbs
> >Path: TK2MSFTNGHUB02.phx.gbl
> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:115656
> >NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Good Morning,
> >
> >Ok I followed your instructions, at this point the Windows Small Business
> >Server Setup does not reinstall the Fax Services, it errors out. Right now
> >the Fax server is down. What would be the next step? How do I remove any
> >errors referencing the fax services...
> >
> >"Terence Liu [MSFT]" wrote:
> >
> >> Hello Glenn,
> >>
> >> Thank you for posting here.
> >>
> >> According to your description, I understand that you unable to select
> >> shared printer when you run the "Fax Configuration Wizard" on SBS. If I
> >> have misunderstood the problem, please don't hesitate to let me know.
> >>
> >> Based on my research, the SBS local printer does not have this issue. I
> >> suggest we try the following steps to see if we can resolve this issue:
> >>
> >> 1. Please try to install the printer on SBS.
> >>
> >> 2. Try to restart the SBS after you install the new printer. Then, try
> to
> >> run the "Fax Configuration Wizard" again.
> >>
> >> 3. If the issue persists, please try to reinstall the fax component on
> SBS
> >> to test this issue:
> >>
> >> A. Rename the keys and files below to *.old
> >>
> >> 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
> >> 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
> >> 3) C:\Program Files\Microsoft Windows Small Business Server\fax
> >> 4) The ''SBSMIS-FAX.log'' file under ''C:\Program Files\Microsoft
> >> Integration\Windows Small Business Server 2003\Logs''.
> >> 5) The ''SBSMSI-faxcfg.log'' file under ''C:\Program Files\Microsoft
> >> Integration\Windows Small Business Server 2003\Logs''.
> >> 6) The ''faxsetup.log'' file under ''C:\WINDOWS\''.
> >>
> >> B. Delete the following registry keys:
> >>
> >> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Country List
> >> HKLM/SOFTWARE/Microsoft/Windows/CurrentVersion/Telephony/Locations
> registry
> >> Keys
> >>
> >> C. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
> ''Fax
> >> Services'' to uninstall it.
> >>
> >> D. Once it is uninstalled, access Add/Remove Programs to reinstall it.
> >>
> >> E. Then, access ''Add/Remove Programs again'', this time, we will click
> >> ''Change/Remove'' on the ''Windows Small Business Server 2003'' item:
> >>
> >> 1) Click ''Next'' on the ''Microsoft Windows Small Business Server
> Setup''
> >> page.
> >> 2) Click ''Next'' on the ''Windows Configuration'' page.
> >>
> >> Note: It states that ''This will take approximately 30 minutes'', it is
> >> referring to the total time it will take in the first SBS component
> >> installation. For the task such as remove a specific component, it will
> >> just take couple of minutes.
> >>
> >> 3) Now, in the ''Component Selection'' page, choose ''Remove' before the
> >> ''Fax Services'' item.
> >> 4) Click ''Next'', and then click ''Next'' again to confirm ''Component
> >> Summary''. You will be prompted to insert the SBS setup Disc 1. and then
> >> follow the guide the finish the reinstallation.
> >>
> >> F. Once the removal process is completed, access ''Windows Small
> Business
> >> Server setup'' again in ''Add/Remove Programs'', proceed to the
> ''Component
> >> Selection'' page, and then choose ''Install'' for the ''Fax Services''
> item
> >> to reinstall fax service.
> >>
> >> More information for your reference:
> >> Step-by-Step Guide to Configuring and Using Fax on Windows Small
> Business
> >> Server 2003
> >>
>
http://technet2.microsoft.com/WindowsServerSolutions/SBS/en/library/4b42d716
> >> -e281-4e7f-a735-772cc627a9181033.mspx
> >>
> >> I hope these steps will give you some help.
> >>
> >> Thanks and have a nice day!
> >>
> >> Best regards,
> >>
> >> Terence Liu (MSFT)
> >>
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >>
> >> =====================================================
> >> This newsgroup only focuses on SBS technical issues. If you have issues
> >> regarding other Microsoft products, you'd better post in the
> corresponding
> >> newsgroups so that they can be resolved in an efficient and timely
> manner.
> >> You can locate the newsgroup here:
> >>
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >>
> >> When opening a new thread via the web interface, we recommend you check
> the
> >> "Notify me of replies" box to receive e-mail notifications when there
> are
> >> any updates in your thread. When responding to posts via your
> newsreader,
> >> please "Reply to Group" so that others may learn and benefit from your
> >> issue.
> >>
> >> Microsoft engineers can only focus on one issue per thread. Although we
> >> provide other information for your reference, we recommend you post
> >> different incidents in different threads to keep the thread clean. In
> doing
> >> so, it will ensure your issues are resolved in a timely manner.
> >>
> >> For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> >> check
http://support.microsoft.com for regional support phone numbers.
> >>
> >> Any input or comments in this thread are highly appreciated.
> >> =====================================================
> >>
> >> This posting is provided "AS IS" with no warranties, and confers no
> rights.
> >>
> >> --------------------
> >> >Thread-Topic: Fax Routing and Printing
> >> >thread-index: AcjivlEp/c2C87RcSbuuMZ+Fseg4Dw==
> >> >X-WBNR-Posting-Host: 207.46.193.207
> >> >From: =?Utf-8?B?Z3Rob21wczA3ODc2?=
> <gthomps07876@discussions.microsoft.com>
> >> >References: <AD4DCA44-F7BD-41EB-93B7-0B31A1AA8790@microsoft.com>
> >> >Subject: RE: Fax Routing and Printing
> >> >Date: Thu, 10 Jul 2008 11:54:01 -0700
> >> >Lines: 23
> >> >Message-ID: <4F54D7EE-24B8-4F32-9947-7778BC8BB002@microsoft.com>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >Path: TK2MSFTNGHUB02.phx.gbl
> >> >Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:114792
> >> >NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >
> >> >
> >> >"gthomps07876" wrote:
> >> >
> >> >> I have a 2003SBS which we are using the fax service on. When I try to
> >> change
> >> >> the Printer to rout faxes to, I can not, It tells me that I do not
> have
> >> any
> >> >> printers installed, but I do. The printer installed is Shared Printer
> on
> >> >> another workstation. How do I get around this?
> >> >>
> >> >> Thanks for you comments,
> >> >> Glenn
> >> >
> >> >
> >> >Additional notes"
> >> >
> >> >1. uninstalled fax on Add Remove Components
> >> >2. Reinstalled Fax in Add REmove Componets
> >> > I noticed that my Printers screen filled up with all the printers in
> the
> >> >office.
> >> >I reconfigured Fax Routing, and all my printers disappeared. even had
> to
> >> re
> >> >add the Fax Printer because it was missing..
> >> >
> >> >Please help.
> >> >
> >>
> >>
> >
>
>