Remote assistance will not launch. Please help

System. Windows 2003 SBS standard SP2 all patches up to date.

I have a strange problem where I canâ??t get remote assistance to launch on
this system. The problem seems to be that the remote assistance application
will not start. I see the problem regardless of which side makes the request.

Note Iâ??ve been trying to debug this with systems that are local to the lan.
I can get other machines to remote assist each other so the problem is not
anything to do with port mapping. It is simply that for some reason the
remote assistance application will not start on the SBS system.

In all of these examples the user on the sbs machine is the administrator.

Example 1: Windows Server 2003 requests assistance to another system.
1) I have Windows Messenger 5.1 running on the SBS 2003 machine
2) I request remote assistance via help and support or either via messenger.
3) The request is sent to the expert machine.
4) The â??expertâ?? accepts the request.
5) I get a message on the SBS â??noviceâ?? system indicating that the expert has
accepted the request
6) The expert systems launches the remote assistance application
7) The remote assistance application never launches on the SBS machine.
Actually nothing seems to happen on this machine
8) On the â??expertâ?? machine I get the dialog box stating â??Remote Assistance
cannot connect because (username) denied the request for help. Where
(username) is the windows messenger username.

Example 2:
Request from the XP â??noviceâ?? machine to remote assistance to the SBS
â??expertâ?? machine
1) From within messenger on the â??noviceâ?? XP machine ask the user on the SBS
machine for assistance.
2) Within Messenger on the SBS machine I get a request for remote assistance.
3) The SBS user accepts the request.
4) Messenger on the SBS â??Expertâ?? machine says you have accepted the request
5) Messenger on the XP indicates that the invitation has been accepted.
6) Nothing further happens on the SBS â??expertâ?? machine.

I seen KB article kb330113 Remote Assistance, Application Sharing, or
Whiteboard Session Does Not Start After Remote Computer Accepts Your
Invitation but this refers to having both windows messenger and msn messenger
installed on the same machine. The SBS machine only has windows messenger
installed

Russ
Wed Jul 09 21:42:39 PDT 2008

I really don't use Remote Assistance
And I personally don't know anyone who does.

WHY? it's a Pain to use and not 100% you would get to it.
(I was Hoping that VISTA would be better but it's not)

As a Way to get around of this many of us IT People use Various Ways for
Remote Assistance.
Logmein.com
GoToAssist.com
WebEx.com
And there is
CrossLoop.com - FREE

I probably use GoToAssist.com first then Crossloop then Logmein next

Each one of those can get you to provide support :)
I know that doesn't answer your question, but fighting remote assistance?
(I've give up on it.)

Russ

--
Russell Grover - SBITS.Biz
Microsoft Gold Certified Partner
Microsoft Small Business Specialist
World Wide Remote SBS2003 Support - http://www.SBITS.Biz



"ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
>
> System. Windows 2003 SBS standard SP2 all patches up to date.
>
> I have a strange problem where I can't get remote assistance to launch on
> this system. The problem seems to be that the remote assistance
> application
> will not start. I see the problem regardless of which side makes the
> request.
>
> Note I've been trying to debug this with systems that are local to the
> lan.
> I can get other machines to remote assist each other so the problem is not
> anything to do with port mapping. It is simply that for some reason the
> remote assistance application will not start on the SBS system.
>
> In all of these examples the user on the sbs machine is the administrator.
>
> Example 1: Windows Server 2003 requests assistance to another system.
> 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
> 2) I request remote assistance via help and support or either via
> messenger.
> 3) The request is sent to the expert machine.
> 4) The "expert" accepts the request.
> 5) I get a message on the SBS "novice" system indicating that the expert
> has
> accepted the request
> 6) The expert systems launches the remote assistance application
> 7) The remote assistance application never launches on the SBS machine.
> Actually nothing seems to happen on this machine
> 8) On the "expert" machine I get the dialog box stating "Remote Assistance
> cannot connect because (username) denied the request for help. Where
> (username) is the windows messenger username.
>
> Example 2:
> Request from the XP "novice" machine to remote assistance to the SBS
> "expert" machine
> 1) From within messenger on the "novice" XP machine ask the user on the
> SBS
> machine for assistance.
> 2) Within Messenger on the SBS machine I get a request for remote
> assistance.
> 3) The SBS user accepts the request.
> 4) Messenger on the SBS "Expert" machine says you have accepted the
> request
> 5) Messenger on the XP indicates that the invitation has been accepted.
> 6) Nothing further happens on the SBS "expert" machine.
>
> I seen KB article kb330113 Remote Assistance, Application Sharing, or
> Whiteboard Session Does Not Start After Remote Computer Accepts Your
> Invitation but this refers to having both windows messenger and msn
> messenger
> installed on the same machine. The SBS machine only has windows messenger
> installed
>

Russ
Wed Jul 09 22:00:33 PDT 2008

Wait you are trying to remote Assist on a SBS server?

That's easy..

OK Have one person login RDC Locally on the LAN to the SBS Box
(Make sure they don't have the /console switch on the start up.)

have Port 3389 open on the Firewall
You Do the Same and RPC to the SBS box.

You are both Connected.
Look in the Connected Users
There will be a Session Number

Type
Shadow 1
(or what ever the number of the session you want to share.)
Then you both can see the console at the same time.

Russ

--
Russell Grover - SBITS.Biz
Microsoft Gold Certified Partner
Microsoft Small Business Specialist
World Wide Remote SBS2003 Support - http://www.SBITS.Biz
Get Help Now! http://www.crossloop.com/SBITSdotBiz


"ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
>
> System. Windows 2003 SBS standard SP2 all patches up to date.
>
> I have a strange problem where I can't get remote assistance to launch on
> this system. The problem seems to be that the remote assistance
> application
> will not start. I see the problem regardless of which side makes the
> request.
>
> Note I've been trying to debug this with systems that are local to the
> lan.
> I can get other machines to remote assist each other so the problem is not
> anything to do with port mapping. It is simply that for some reason the
> remote assistance application will not start on the SBS system.
>
> In all of these examples the user on the sbs machine is the administrator.
>
> Example 1: Windows Server 2003 requests assistance to another system.
> 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
> 2) I request remote assistance via help and support or either via
> messenger.
> 3) The request is sent to the expert machine.
> 4) The "expert" accepts the request.
> 5) I get a message on the SBS "novice" system indicating that the expert
> has
> accepted the request
> 6) The expert systems launches the remote assistance application
> 7) The remote assistance application never launches on the SBS machine.
> Actually nothing seems to happen on this machine
> 8) On the "expert" machine I get the dialog box stating "Remote Assistance
> cannot connect because (username) denied the request for help. Where
> (username) is the windows messenger username.
>
> Example 2:
> Request from the XP "novice" machine to remote assistance to the SBS
> "expert" machine
> 1) From within messenger on the "novice" XP machine ask the user on the
> SBS
> machine for assistance.
> 2) Within Messenger on the SBS machine I get a request for remote
> assistance.
> 3) The SBS user accepts the request.
> 4) Messenger on the SBS "Expert" machine says you have accepted the
> request
> 5) Messenger on the XP indicates that the invitation has been accepted.
> 6) Nothing further happens on the SBS "expert" machine.
>
> I seen KB article kb330113 Remote Assistance, Application Sharing, or
> Whiteboard Session Does Not Start After Remote Computer Accepts Your
> Invitation but this refers to having both windows messenger and msn
> messenger
> installed on the same machine. The SBS machine only has windows messenger
> installed
>

Eric
Thu Jul 10 04:10:18 PDT 2008

Hi! Check this setting...

Control Panel > System > Remote

If the Remote Assistance checkbox is unchecked, check it. Then try
your test again.

good luck!
-e-


On Jul 9, 3:40=A0pm, ajlimberis <ajlimbe...@discussions.microsoft.com>
wrote:
> System. Windows 2003 SBS standard SP2 all patches up to date.
>
> I have a strange problem where I can=92t get remote assistance to launch =
on
> this system. The problem seems to be that the remote assistance applicati=
on
> will not start. I see the problem regardless of which side makes the requ=
est.
>
> Note I=92ve been trying to debug this with systems that are local to the =
lan.
> I can get other machines to remote assist each other so the problem is no=
t
> anything to do with port mapping. It is simply that for some reason the
> remote assistance application will not start on the SBS system.
>
> In all of these examples the user on the sbs machine is the administrator=
.
>
> Example 1: Windows Server 2003 requests assistance to another system.
> 1) =A0 =A0 =A0I have Windows Messenger 5.1 running on the SBS 2003 machin=
e
> 2) =A0 =A0 =A0I request remote assistance via help and support or either =
via messenger.
> 3) =A0 =A0 =A0The request is sent to the expert machine.
> 4) =A0 =A0 =A0The =93expert=94 accepts the request.
> 5) =A0 =A0 =A0I get a message on the SBS =93novice=94 system indicating t=
hat the expert has
> accepted the request
> 6) =A0 =A0 =A0The expert systems launches the remote assistance applicati=
on
> 7) =A0 =A0 =A0The remote assistance application never launches on the SBS=
machine.
> Actually nothing seems to happen on this machine
> 8) =A0 =A0 =A0On the =93expert=94 machine I get the dialog box stating =
=93Remote Assistance
> cannot connect because (username) denied the request for help. =A0Where
> (username) is the windows messenger username.
>
> Example 2:
> Request from the XP =93novice=94 machine to remote assistance to the SBS
> =93expert=94 machine
> 1) From within messenger on the =93novice=94 XP machine ask the user on t=
he SBS
> machine for assistance.
> 2) Within Messenger on the SBS machine I get a request for remote assista=
nce.
> 3) The SBS user accepts the request.
> 4) Messenger on the SBS =93Expert=94 machine says you have accepted the r=
equest
> 5) Messenger on the XP indicates that the invitation has been accepted.
> 6) Nothing further happens on the SBS =93expert=94 machine.
>
> I seen KB article kb330113 Remote Assistance, Application Sharing, or
> Whiteboard Session Does Not Start After Remote Computer Accepts Your
> Invitation but this refers to having both windows messenger and msn messe=
nger
> installed on the same machine. The SBS machine only has windows messenger
> installed

v-robmen
Thu Jul 10 04:09:20 PDT 2008


Hello,

Thank you for your post and also thanks for Russ's advice.

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

You have encountered an problem when trying to use Small Business Server
2003 for "Remote Assistance".

If I have misunderstood your concerns please feel free to let me know.

This behavior occurs if the latest version of Windows Messenger is not
installed on the SBS 2003-based computer.

To resolve this behavior, download and install the latest version of
Windows Messenger on the SBS 2003-based computer. To do this, visit the
following Microsoft Web site:
http://www.microsoft.com/downloads
Under Search for a Download, click MSN Messenger in the Product/Technology
box, and then click Go.

If the issue persists, please check if you blocked "Remote Assistance" via
any software or hardware firewall policy if you have any of them installed
on the SBS server.

For more information:

You receive a "Your invitation was not sent because you need the latest
version of Windows Messenger" error message when you try to use Remote
Assistance on a Small Business Server 2003-based computer
http://support.microsoft.com/kb/828065/en-us

You Cannot Obtain Remote Assistance by Using the Exchange Server Instant
Messaging Client
http://support.microsoft.com/kb/813548/en-us

Hope this helps. Also, if you have any questions or concerns, please do not
hesitate to let me know.

Thank you for your time and cooperation


Best regards,

Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

ajlimberis
Thu Jul 10 08:50:01 PDT 2008

Russ,
Thanks for the suggestions on this. I'll take a look at these. But for other
reasons, I still would lilke to get remote assistance going. This wasy I
don't need to install apps on the remote systems

"Russ (www.SBITS.Biz)" wrote:

> I really don't use Remote Assistance
> And I personally don't know anyone who does.
>
> WHY? it's a Pain to use and not 100% you would get to it.
> (I was Hoping that VISTA would be better but it's not)
>
> As a Way to get around of this many of us IT People use Various Ways for
> Remote Assistance.
> Logmein.com
> GoToAssist.com
> WebEx.com
> And there is
> CrossLoop.com - FREE
>
> I probably use GoToAssist.com first then Crossloop then Logmein next
>
> Each one of those can get you to provide support :)
> I know that doesn't answer your question, but fighting remote assistance?
> (I've give up on it.)
>
> Russ
>
> --
> Russell Grover - SBITS.Biz
> Microsoft Gold Certified Partner
> Microsoft Small Business Specialist
> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
>
>
>
> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
> news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
> >
> > System. Windows 2003 SBS standard SP2 all patches up to date.
> >
> > I have a strange problem where I can't get remote assistance to launch on
> > this system. The problem seems to be that the remote assistance
> > application
> > will not start. I see the problem regardless of which side makes the
> > request.
> >
> > Note I've been trying to debug this with systems that are local to the
> > lan.
> > I can get other machines to remote assist each other so the problem is not
> > anything to do with port mapping. It is simply that for some reason the
> > remote assistance application will not start on the SBS system.
> >
> > In all of these examples the user on the sbs machine is the administrator.
> >
> > Example 1: Windows Server 2003 requests assistance to another system.
> > 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
> > 2) I request remote assistance via help and support or either via
> > messenger.
> > 3) The request is sent to the expert machine.
> > 4) The "expert" accepts the request.
> > 5) I get a message on the SBS "novice" system indicating that the expert
> > has
> > accepted the request
> > 6) The expert systems launches the remote assistance application
> > 7) The remote assistance application never launches on the SBS machine.
> > Actually nothing seems to happen on this machine
> > 8) On the "expert" machine I get the dialog box stating "Remote Assistance
> > cannot connect because (username) denied the request for help. Where
> > (username) is the windows messenger username.
> >
> > Example 2:
> > Request from the XP "novice" machine to remote assistance to the SBS
> > "expert" machine
> > 1) From within messenger on the "novice" XP machine ask the user on the
> > SBS
> > machine for assistance.
> > 2) Within Messenger on the SBS machine I get a request for remote
> > assistance.
> > 3) The SBS user accepts the request.
> > 4) Messenger on the SBS "Expert" machine says you have accepted the
> > request
> > 5) Messenger on the XP indicates that the invitation has been accepted.
> > 6) Nothing further happens on the SBS "expert" machine.
> >
> > I seen KB article kb330113 Remote Assistance, Application Sharing, or
> > Whiteboard Session Does Not Start After Remote Computer Accepts Your
> > Invitation but this refers to having both windows messenger and msn
> > messenger
> > installed on the same machine. The SBS machine only has windows messenger
> > installed
> >
>
>
>

ajlimberis
Thu Jul 10 08:55:01 PDT 2008

Robbin,
Thanks for the input. But I want to make sure you understand, it doesn't
seem like Remote assistance application is launching at all. But I'll try it.
I have windows messenger 5.1 installed already.

Following your suggestion, upon searching for MSN messenger there are
multiple messenger clients. I would just like the simplist on the server. The
options are:

Windows Live Messenger 8.1
Windows Live Messenger (Version 2008)
MSN Messenger 7.0
And Windows Messenger 5.1 (which I already have installed)


""Robbin Meng [MSFT]"" wrote:

>
> Hello,
>
> Thank you for your post and also thanks for Russ's advice.
>
> Please allow me to confirm that my understandings are correct. As I
> understand it, the issue is:
>
> You have encountered an problem when trying to use Small Business Server
> 2003 for "Remote Assistance".
>
> If I have misunderstood your concerns please feel free to let me know.
>
> This behavior occurs if the latest version of Windows Messenger is not
> installed on the SBS 2003-based computer.
>
> To resolve this behavior, download and install the latest version of
> Windows Messenger on the SBS 2003-based computer. To do this, visit the
> following Microsoft Web site:
> http://www.microsoft.com/downloads
> Under Search for a Download, click MSN Messenger in the Product/Technology
> box, and then click Go.
>
> If the issue persists, please check if you blocked "Remote Assistance" via
> any software or hardware firewall policy if you have any of them installed
> on the SBS server.
>
> For more information:
>
> You receive a "Your invitation was not sent because you need the latest
> version of Windows Messenger" error message when you try to use Remote
> Assistance on a Small Business Server 2003-based computer
> http://support.microsoft.com/kb/828065/en-us
>
> You Cannot Obtain Remote Assistance by Using the Exchange Server Instant
> Messaging Client
> http://support.microsoft.com/kb/813548/en-us
>
> Hope this helps. Also, if you have any questions or concerns, please do not
> hesitate to let me know.
>
> Thank you for your time and cooperation
>
>
> Best regards,
>
> Robbin Meng(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

ajlimberis
Thu Jul 10 08:56:01 PDT 2008

Eric,
Thanks it is checked. (One of the first things I checked)

"Eric Louie" wrote:

> Hi! Check this setting...
>
> Control Panel > System > Remote
>
> If the Remote Assistance checkbox is unchecked, check it. Then try
> your test again.
>
> good luck!
> -e-
>
>
> On Jul 9, 3:40 pm, ajlimberis <ajlimbe...@discussions.microsoft.com>
> wrote:
> > System. Windows 2003 SBS standard SP2 all patches up to date.
> >
> > I have a strange problem where I canâ??t get remote assistance to launch on
> > this system. The problem seems to be that the remote assistance application
> > will not start. I see the problem regardless of which side makes the request.
> >
> > Note Iâ??ve been trying to debug this with systems that are local to the lan.
> > I can get other machines to remote assist each other so the problem is not
> > anything to do with port mapping. It is simply that for some reason the
> > remote assistance application will not start on the SBS system.
> >
> > In all of these examples the user on the sbs machine is the administrator..
> >
> > Example 1: Windows Server 2003 requests assistance to another system.
> > 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
> > 2) I request remote assistance via help and support or either via messenger.
> > 3) The request is sent to the expert machine.
> > 4) The â??expertâ?? accepts the request.
> > 5) I get a message on the SBS â??noviceâ?? system indicating that the expert has
> > accepted the request
> > 6) The expert systems launches the remote assistance application
> > 7) The remote assistance application never launches on the SBS machine.
> > Actually nothing seems to happen on this machine
> > 8) On the â??expertâ?? machine I get the dialog box stating â??Remote Assistance
> > cannot connect because (username) denied the request for help. Where
> > (username) is the windows messenger username.
> >
> > Example 2:
> > Request from the XP â??noviceâ?? machine to remote assistance to the SBS
> > â??expertâ?? machine
> > 1) From within messenger on the â??noviceâ?? XP machine ask the user on the SBS
> > machine for assistance.
> > 2) Within Messenger on the SBS machine I get a request for remote assistance.
> > 3) The SBS user accepts the request.
> > 4) Messenger on the SBS â??Expertâ?? machine says you have accepted the request
> > 5) Messenger on the XP indicates that the invitation has been accepted.
> > 6) Nothing further happens on the SBS â??expertâ?? machine.
> >
> > I seen KB article kb330113 Remote Assistance, Application Sharing, or
> > Whiteboard Session Does Not Start After Remote Computer Accepts Your
> > Invitation but this refers to having both windows messenger and msn messenger
> > installed on the same machine. The SBS machine only has windows messenger
> > installed
>
>

Russ
Thu Jul 10 15:09:32 PDT 2008

It's ok.
I've just given up on it and moved on.
After wasting hours to help 2 people years ago I just gave up on it
completely.
I hope you get it working for you.

It's a great idea, but the Number of steps to walk someone through and then
it doesn't work..

UGH! Too Frustrating. :)

Russ

--
Russell Grover - SBITS.Biz
Microsoft Gold Certified Partner
Microsoft Small Business Specialist
World Wide Remote SBS2003 Support - http://www.SBITS.Biz
Get Help Now! http://www.crossloop.com/SBITSdotBiz


"ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
news:3ECA3E23-5816-4170-8FC5-85B53D42EA5C@microsoft.com...
> Russ,
> Thanks for the suggestions on this. I'll take a look at these. But for
> other
> reasons, I still would lilke to get remote assistance going. This wasy I
> don't need to install apps on the remote systems
>
> "Russ (www.SBITS.Biz)" wrote:
>
>> I really don't use Remote Assistance
>> And I personally don't know anyone who does.
>>
>> WHY? it's a Pain to use and not 100% you would get to it.
>> (I was Hoping that VISTA would be better but it's not)
>>
>> As a Way to get around of this many of us IT People use Various Ways for
>> Remote Assistance.
>> Logmein.com
>> GoToAssist.com
>> WebEx.com
>> And there is
>> CrossLoop.com - FREE
>>
>> I probably use GoToAssist.com first then Crossloop then Logmein next
>>
>> Each one of those can get you to provide support :)
>> I know that doesn't answer your question, but fighting remote assistance?
>> (I've give up on it.)
>>
>> Russ
>>
>> --
>> Russell Grover - SBITS.Biz
>> Microsoft Gold Certified Partner
>> Microsoft Small Business Specialist
>> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
>>
>>
>>
>> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
>> news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
>> >
>> > System. Windows 2003 SBS standard SP2 all patches up to date.
>> >
>> > I have a strange problem where I can't get remote assistance to launch
>> > on
>> > this system. The problem seems to be that the remote assistance
>> > application
>> > will not start. I see the problem regardless of which side makes the
>> > request.
>> >
>> > Note I've been trying to debug this with systems that are local to the
>> > lan.
>> > I can get other machines to remote assist each other so the problem is
>> > not
>> > anything to do with port mapping. It is simply that for some reason the
>> > remote assistance application will not start on the SBS system.
>> >
>> > In all of these examples the user on the sbs machine is the
>> > administrator.
>> >
>> > Example 1: Windows Server 2003 requests assistance to another system.
>> > 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
>> > 2) I request remote assistance via help and support or either via
>> > messenger.
>> > 3) The request is sent to the expert machine.
>> > 4) The "expert" accepts the request.
>> > 5) I get a message on the SBS "novice" system indicating that the
>> > expert
>> > has
>> > accepted the request
>> > 6) The expert systems launches the remote assistance application
>> > 7) The remote assistance application never launches on the SBS machine.
>> > Actually nothing seems to happen on this machine
>> > 8) On the "expert" machine I get the dialog box stating "Remote
>> > Assistance
>> > cannot connect because (username) denied the request for help. Where
>> > (username) is the windows messenger username.
>> >
>> > Example 2:
>> > Request from the XP "novice" machine to remote assistance to the SBS
>> > "expert" machine
>> > 1) From within messenger on the "novice" XP machine ask the user on the
>> > SBS
>> > machine for assistance.
>> > 2) Within Messenger on the SBS machine I get a request for remote
>> > assistance.
>> > 3) The SBS user accepts the request.
>> > 4) Messenger on the SBS "Expert" machine says you have accepted the
>> > request
>> > 5) Messenger on the XP indicates that the invitation has been accepted.
>> > 6) Nothing further happens on the SBS "expert" machine.
>> >
>> > I seen KB article kb330113 Remote Assistance, Application Sharing, or
>> > Whiteboard Session Does Not Start After Remote Computer Accepts Your
>> > Invitation but this refers to having both windows messenger and msn
>> > messenger
>> > installed on the same machine. The SBS machine only has windows
>> > messenger
>> > installed
>> >
>>
>>
>>

ajlimberis
Thu Jul 10 16:33:01 PDT 2008

Thanks for the suggestions. I used Crossloop (I'm too cheap to pay) and was
able to work through it to solve the particular problem. It is still just
strange that remote assistance doesn't work on the SBS server. It used to.

"Russ (SBITS.Biz)" wrote:

> It's ok.
> I've just given up on it and moved on.
> After wasting hours to help 2 people years ago I just gave up on it
> completely.
> I hope you get it working for you.
>
> It's a great idea, but the Number of steps to walk someone through and then
> it doesn't work..
>
> UGH! Too Frustrating. :)
>
> Russ
>
> --
> Russell Grover - SBITS.Biz
> Microsoft Gold Certified Partner
> Microsoft Small Business Specialist
> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
> Get Help Now! http://www.crossloop.com/SBITSdotBiz
>
>
> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
> news:3ECA3E23-5816-4170-8FC5-85B53D42EA5C@microsoft.com...
> > Russ,
> > Thanks for the suggestions on this. I'll take a look at these. But for
> > other
> > reasons, I still would lilke to get remote assistance going. This wasy I
> > don't need to install apps on the remote systems
> >
> > "Russ (www.SBITS.Biz)" wrote:
> >
> >> I really don't use Remote Assistance
> >> And I personally don't know anyone who does.
> >>
> >> WHY? it's a Pain to use and not 100% you would get to it.
> >> (I was Hoping that VISTA would be better but it's not)
> >>
> >> As a Way to get around of this many of us IT People use Various Ways for
> >> Remote Assistance.
> >> Logmein.com
> >> GoToAssist.com
> >> WebEx.com
> >> And there is
> >> CrossLoop.com - FREE
> >>
> >> I probably use GoToAssist.com first then Crossloop then Logmein next
> >>
> >> Each one of those can get you to provide support :)
> >> I know that doesn't answer your question, but fighting remote assistance?
> >> (I've give up on it.)
> >>
> >> Russ
> >>
> >> --
> >> Russell Grover - SBITS.Biz
> >> Microsoft Gold Certified Partner
> >> Microsoft Small Business Specialist
> >> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
> >>
> >>
> >>
> >> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
> >> news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
> >> >
> >> > System. Windows 2003 SBS standard SP2 all patches up to date.
> >> >
> >> > I have a strange problem where I can't get remote assistance to launch
> >> > on
> >> > this system. The problem seems to be that the remote assistance
> >> > application
> >> > will not start. I see the problem regardless of which side makes the
> >> > request.
> >> >
> >> > Note I've been trying to debug this with systems that are local to the
> >> > lan.
> >> > I can get other machines to remote assist each other so the problem is
> >> > not
> >> > anything to do with port mapping. It is simply that for some reason the
> >> > remote assistance application will not start on the SBS system.
> >> >
> >> > In all of these examples the user on the sbs machine is the
> >> > administrator.
> >> >
> >> > Example 1: Windows Server 2003 requests assistance to another system.
> >> > 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
> >> > 2) I request remote assistance via help and support or either via
> >> > messenger.
> >> > 3) The request is sent to the expert machine.
> >> > 4) The "expert" accepts the request.
> >> > 5) I get a message on the SBS "novice" system indicating that the
> >> > expert
> >> > has
> >> > accepted the request
> >> > 6) The expert systems launches the remote assistance application
> >> > 7) The remote assistance application never launches on the SBS machine.
> >> > Actually nothing seems to happen on this machine
> >> > 8) On the "expert" machine I get the dialog box stating "Remote
> >> > Assistance
> >> > cannot connect because (username) denied the request for help. Where
> >> > (username) is the windows messenger username.
> >> >
> >> > Example 2:
> >> > Request from the XP "novice" machine to remote assistance to the SBS
> >> > "expert" machine
> >> > 1) From within messenger on the "novice" XP machine ask the user on the
> >> > SBS
> >> > machine for assistance.
> >> > 2) Within Messenger on the SBS machine I get a request for remote
> >> > assistance.
> >> > 3) The SBS user accepts the request.
> >> > 4) Messenger on the SBS "Expert" machine says you have accepted the
> >> > request
> >> > 5) Messenger on the XP indicates that the invitation has been accepted.
> >> > 6) Nothing further happens on the SBS "expert" machine.
> >> >
> >> > I seen KB article kb330113 Remote Assistance, Application Sharing, or
> >> > Whiteboard Session Does Not Start After Remote Computer Accepts Your
> >> > Invitation but this refers to having both windows messenger and msn
> >> > messenger
> >> > installed on the same machine. The SBS machine only has windows
> >> > messenger
> >> > installed
> >> >
> >>
> >>
> >>
>
>
>

v-robmen
Thu Jul 10 21:36:18 PDT 2008

Hi,

Thanks for your reply.

If possible, we can use the same version of MSN Messenger on two sides.

You may try Windows Live Messenger 8.1
http://www.microsoft.com/downloads/details.aspx?familyid=D78F2FF1-79EA-4066-
8BA0-DDBED94864FC&displaylang=en

Thank you for your time and cooperation.

Best regards,
Robbin Meng(MSFT)

Russ
Thu Jul 10 23:41:17 PDT 2008

As I said, I give up on Remote Assistance from MS
I talked with a Crossloop Rep and apparently it's ALWAYS going to be FREE!
(Which works for me)
Russ

--

Russell Grover - SBITS.Biz
Microsoft Gold Certified Partner
World Wide Remote SBS2003 Support - http://www.SBITS.Biz
Get Help Now! http://www.crossloop.com/SBITSdotBiz


"ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
news:5CBFF98E-9C84-4C0A-9B61-AA7A705B77D3@microsoft.com...
> Thanks for the suggestions. I used Crossloop (I'm too cheap to pay) and
> was
> able to work through it to solve the particular problem. It is still just
> strange that remote assistance doesn't work on the SBS server. It used to.
>
> "Russ (SBITS.Biz)" wrote:
>
>> It's ok.
>> I've just given up on it and moved on.
>> After wasting hours to help 2 people years ago I just gave up on it
>> completely.
>> I hope you get it working for you.
>>
>> It's a great idea, but the Number of steps to walk someone through and
>> then
>> it doesn't work..
>>
>> UGH! Too Frustrating. :)
>>
>> Russ
>>
>> --
>> Russell Grover - SBITS.Biz
>> Microsoft Gold Certified Partner
>> Microsoft Small Business Specialist
>> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
>> Get Help Now! http://www.crossloop.com/SBITSdotBiz
>>
>>
>> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
>> news:3ECA3E23-5816-4170-8FC5-85B53D42EA5C@microsoft.com...
>> > Russ,
>> > Thanks for the suggestions on this. I'll take a look at these. But for
>> > other
>> > reasons, I still would lilke to get remote assistance going. This wasy
>> > I
>> > don't need to install apps on the remote systems
>> >
>> > "Russ (www.SBITS.Biz)" wrote:
>> >
>> >> I really don't use Remote Assistance
>> >> And I personally don't know anyone who does.
>> >>
>> >> WHY? it's a Pain to use and not 100% you would get to it.
>> >> (I was Hoping that VISTA would be better but it's not)
>> >>
>> >> As a Way to get around of this many of us IT People use Various Ways
>> >> for
>> >> Remote Assistance.
>> >> Logmein.com
>> >> GoToAssist.com
>> >> WebEx.com
>> >> And there is
>> >> CrossLoop.com - FREE
>> >>
>> >> I probably use GoToAssist.com first then Crossloop then Logmein next
>> >>
>> >> Each one of those can get you to provide support :)
>> >> I know that doesn't answer your question, but fighting remote
>> >> assistance?
>> >> (I've give up on it.)
>> >>
>> >> Russ
>> >>
>> >> --
>> >> Russell Grover - SBITS.Biz
>> >> Microsoft Gold Certified Partner
>> >> Microsoft Small Business Specialist
>> >> World Wide Remote SBS2003 Support - http://www.SBITS.Biz
>> >>
>> >>
>> >>
>> >> "ajlimberis" <ajlimberis@discussions.microsoft.com> wrote in message
>> >> news:38A10B75-08F5-4AF1-8A24-F83AB1C56C89@microsoft.com...
>> >> >
>> >> > System. Windows 2003 SBS standard SP2 all patches up to date.
>> >> >
>> >> > I have a strange problem where I can't get remote assistance to
>> >> > launch
>> >> > on
>> >> > this system. The problem seems to be that the remote assistance
>> >> > application
>> >> > will not start. I see the problem regardless of which side makes the
>> >> > request.
>> >> >
>> >> > Note I've been trying to debug this with systems that are local to
>> >> > the
>> >> > lan.
>> >> > I can get other machines to remote assist each other so the problem
>> >> > is
>> >> > not
>> >> > anything to do with port mapping. It is simply that for some reason
>> >> > the
>> >> > remote assistance application will not start on the SBS system.
>> >> >
>> >> > In all of these examples the user on the sbs machine is the
>> >> > administrator.
>> >> >
>> >> > Example 1: Windows Server 2003 requests assistance to another
>> >> > system.
>> >> > 1) I have Windows Messenger 5.1 running on the SBS 2003 machine
>> >> > 2) I request remote assistance via help and support or either via
>> >> > messenger.
>> >> > 3) The request is sent to the expert machine.
>> >> > 4) The "expert" accepts the request.
>> >> > 5) I get a message on the SBS "novice" system indicating that the
>> >> > expert
>> >> > has
>> >> > accepted the request
>> >> > 6) The expert systems launches the remote assistance application
>> >> > 7) The remote assistance application never launches on the SBS
>> >> > machine.
>> >> > Actually nothing seems to happen on this machine
>> >> > 8) On the "expert" machine I get the dialog box stating "Remote
>> >> > Assistance
>> >> > cannot connect because (username) denied the request for help.
>> >> > Where
>> >> > (username) is the windows messenger username.
>> >> >
>> >> > Example 2:
>> >> > Request from the XP "novice" machine to remote assistance to the SBS
>> >> > "expert" machine
>> >> > 1) From within messenger on the "novice" XP machine ask the user on
>> >> > the
>> >> > SBS
>> >> > machine for assistance.
>> >> > 2) Within Messenger on the SBS machine I get a request for remote
>> >> > assistance.
>> >> > 3) The SBS user accepts the request.
>> >> > 4) Messenger on the SBS "Expert" machine says you have accepted the
>> >> > request
>> >> > 5) Messenger on the XP indicates that the invitation has been
>> >> > accepted.
>> >> > 6) Nothing further happens on the SBS "expert" machine.
>> >> >
>> >> > I seen KB article kb330113 Remote Assistance, Applicati