Richard
Fri Mar 28 07:05:56 PDT 2008
By extension I mean another outlet. There is no switch for this line
because it's a single line. As for the modem I'm still sticking to my guns
that it's not the problem because I have used this modem (and the conexant
that came with the Dell, but the USR modem is on the HCL you posted a link
to - USR 5670) on multiple installations without ever having a problem. One
of the lessons I have learned with Win 2003/sbs is that it is VERY
particualar when it comes to modems. I have taken some tried and true USR
modems that are common place and they will not work, including external
serial ones.
"Jim Behning SBS MVP" <jimbehning@doesthisblockpork.mindspring.com> wrote in
message news:ru1nu39vesinjbo730d661re5g1jve7jro@4ax.com...
> You are suggesting that you have a dsl device on that same dial tone.
> Do faxes work better when the dsl device is turned off?
>
> You mention the word extension. I prefer that fax dial tones do not go
> through a phone switch. To me extension means something attached to a
> phone switch.
>
> Who's HCL?
>
http://www.windowsservercatalog.com/results.aspx?bCatID=1459&cpID=0&avc=10&OR=1
> A modem listed on a HCL might mean that it works for dial up internet
> but nothing to do with how good it will work for faxing. I would bet
> you a nickel all that HCL means is that the modem will not blow up the
> operating system and you can dial up a ISP with it. I would guess that
> nothing is tested regarding how great it works on a dying technology
> know as faxing. I would dig up in the junk box an external serial port
> modem. Go to the computer junk store and get one. 2 modems is not
> neccessarily a good test. If the plain old fax machine can fax ok then
> it is not the dial tone. You can also try faxing from your laptop.
> Most older laptops have modems. I am going to bet modem based on my
> recent faxing missadventure.
>
> Thu, 27 Mar 2008 01:43:37 -0400, "Richard K" <Rkokoski@gmail.com>
> wrote:
>
>>OK, here's some more info
>>
>>1. I have tried more than 1 filter and I get the same thing so I am
>>ruling
>>that out.
>>2. The original modem was a Conexant from Dell that I have successfully
>>used before but just in case I put in a USR that IS on the HCL and I have
>>used before. I'm not buying it's a modem issue either.
>>3. I don't see it hurting that Verizon looks at the line, but I still
>>need
>>to listen on a handset to see if I hear any interference. I have not done
>>that yet.
>>4. I made the registry changes for the T.30 logging. Let me run it for a
>>day and I will get back to you with the log as described in the blog
>>article.
>>
>>Thanks for the help!!
>>
>>"Lee Howard" <lee.howard@mainpine.com> wrote in message
>>news:47EAC2C1.5040102@mainpine.com...
>>> Richard,
>>>
>>> Sometimes DSL filters are faulty. You may want to try switching them
>>> out
>>> if you have some spare ones handy.
>>>
>>> Do disconnect the pass-through cable ("line OUT") to the old fax
>>> machine... at least while you run sufficient tests to know whether or
>>> not
>>> its presence is an issue. You don't want that machine on the line and
>>> involved in your faxing.
>>>
>>> Certainly you may want to have the telco take a look at your lines, but
>>> the chances that your lines are the problem (especially since your fax
>>> machine works fine on them) is very slim.
>>>
>>> Just because you changed the modems does not necessarily mean that
>>> you're
>>> not still running into a modem-related issue. There are lots of buggy
>>> fax
>>> modems out there... and USRs are my personal least-favorite.
>>>
>>> The fax application itself may be at fault. If the fax application is
>>> not
>>> implementing T.31 or T.32 properly then you can have issues.
>>>
>>> I'm going to guess, based on experience, that the problem is one of
>>> these
>>> last two things or a combination of both. The way to tell, for sure, is
>>> to let me take a look at session logs from the trouble some fax call
>>> sessions. If you're using Windows Fax Service take a look at this URL
>>> for
>>> guidance on how to enable "T.30 logging" and where to get those session
>>> logs:
>>>
>>>
http://blogs.technet.com/sdoakes/archive/2006/03/03/421147.aspx
>>>
>>> Thanks,
>>>
>>> Lee.
>>>
>>> --
>>> *Lee Howard*
>>> *Mainpine, Inc. Support Manager*
>>> Tel: +1 866 363 6680 ext 4 | Fax: +1 360 462 8160
>>> lee.howard@mainpine.com <mailto:lee.howard@mainpine.com> |
>>> www.mainpine.com <
http://www.mainpine.com>
>>>
>>>
>>> Richard K wrote:
>>>> 1. DSL Filters in place
>>>> 2. This is the only extension
>>>> 3. No other devices other then the line OUT from the modem to the old
>>>> fax machine just case I have to turn incoming faxing off at the server
>>>> 4. Have not tried handset but will today. I thought of that and the
>>>> old
>>>> fax machine does not have a handset.
>>>> 5. Problems with the consistent set of senders... but that set is not
>>>> just 1 or 2. I would say it's the sender and have them check but they
>>>> could send before to the old fax machine and not this one...
>>>> consistently
>>>> not be able to send and one of the senders is 1/2 mile away!
>>>>
>>>> The only thing that has changed since they moved to SBS faxing vs. the
>>>> old machine is Verizon upgraded the DSL line to a static vs. dynamic IP
>>>> and upped the speeds. Maybe something got messed up there.
>>>>
>>>> "Larry Struckmeyer" <lstruckmeyer(at)mis-wizards(dot)com> wrote in
>>>> message news:u0mSGp2jIHA.4712@TK2MSFTNGP04.phx.gbl...
>>>>> Hi Richard:
>>>>>
>>>>> Bummer. Sounds like anything you do will be an improvement.
>>>>>
>>>>> Certainly turn down the "baud rate" on the device. Faxes send/receive
>>>>> at 14,400 max, and the rate you seen in your modem properties is how
>>>>> fast the computer talks to the modem, not how fast it talks to other
>>>>> remote devices.
>>>>>
>>>>> DSL filters in place?
>>>>>
>>>>> How many extensions/devices on this line?
>>>>>
>>>>> Unplug any other devices?
>>>>>
>>>>> With an analog handset, do you hear static?
>>>>>
>>>>> Random incoming line problems or all the same one or two senders?
>>>>>
>>>>> --
>>>>> Larry
>>>>>
>>>>> Please post the resolution to
>>>>> your issue so that all can benefit.
>>>>>
>>>>>
>>>>> "Richard K" <Rkokoski@gmail.com> wrote in message
>>>>> news:O6zyKN2jIHA.424@TK2MSFTNGP06.phx.gbl...
>>>>>> OK, I need some advice here. I have a new SBS 2003 Standard install
>>>>>> that is using the faxing capabilities. The users are reporting they
>>>>>> are having faxing problems. When I look at the incoming logs I see
>>>>>> alot of "poor line quality" or "the machine did not respond in time"
>>>>>> errors. On the outgoing logs things look much more normal. This
>>>>>> occurs in about 1/3 of all incoming faxes. I changed out the modem
>>>>>> and
>>>>>> put in an USR modem on the HCL and still have the same issues so it's
>>>>>> not the modem. I even watched the monitoring as a fax came in and I
>>>>>> did notice that it took about 2-3 minutes to transfer 1 page and for
>>>>>> what the content was on this page that took way too much time.
>>>>>>
>>>>>> Before this the user was using a standard fax machine with no
>>>>>> reported
>>>>>> problems so I'm a little stumped here short of getting verizon
>>>>>> involved
>>>>>> in looking at the line. This fax line is also shared for the DSL. I
>>>>>> am also thinking of turning down the baud rate on the server but I
>>>>>> shouldn't have to.
>>>>>>
>>>>>> Any ideas here?
>>>>>>
>>>>>> Thanks!
>>>>>>
>>>>>> -Richard K
>>>>>>
>>>>>>
>>>>>
>>>>
>>>>
>>>
>>> --
>>> Posted via a free Usenet account from
http://www.teranews.com
>>>
>>
> See what SBS support is working on
>
http://blogs.technet.com/sbs/default.aspx
> Check your SBS with the SBS Best Practices Analyzer
>
http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx