Hi all. We have two laptops at a jobsite . One can connect with
Outlook over the Internet and other one cannot.

Both are joined to the SBS server at the main office, but obviously
they are not connected to it at this time. they are at a jobsite
trailer.

I have double checked and triple checked all the settings compared to
what SBS says in the REMOTE documentation about using RPC Outlook.

One laptop connects fine, the other does not.

I even logged in as a local user on the trouble laptop (instead of the
domain user) and it didn't help.

Outlook prompts for the username (domain\username) and password , sits
there, then eventually says "Disconnected". Never says 'Connected'
unless the laptop is on the LAN with the SBS server.

I know it's not the SBS since I can connect to the troubled mailbox
from here on a different computer. Just did it.

And the other laptop in the same trailer on the same DSL connection
works fine (with a different account of course).

Where should I go for event log information to help me troubshoot
this, or is there any other info I might need? Thank you for your
help!!

RE: Outlook over internet RPC not working by Colin

Colin
Thu Jun 26 10:39:01 PDT 2008

Hi,

Have you installed the SBS self signed cert on the troublesome laptop by
visiting the RWW site ? Checked all Outlook over the Internet settings ?

Regards Colin.

"barretech@hotmail.com" wrote:

> Hi all. We have two laptops at a jobsite . One can connect with
> Outlook over the Internet and other one cannot.
>
> Both are joined to the SBS server at the main office, but obviously
> they are not connected to it at this time. they are at a jobsite
> trailer.
>
> I have double checked and triple checked all the settings compared to
> what SBS says in the REMOTE documentation about using RPC Outlook.
>
> One laptop connects fine, the other does not.
>
> I even logged in as a local user on the trouble laptop (instead of the
> domain user) and it didn't help.
>
> Outlook prompts for the username (domain\username) and password , sits
> there, then eventually says "Disconnected". Never says 'Connected'
> unless the laptop is on the LAN with the SBS server.
>
> I know it's not the SBS since I can connect to the troubled mailbox
> from here on a different computer. Just did it.
>
> And the other laptop in the same trailer on the same DSL connection
> works fine (with a different account of course).
>
> Where should I go for event log information to help me troubshoot
> this, or is there any other info I might need? Thank you for your
> help!!
>
>

Re: Outlook over internet RPC not working by barretech

barretech
Thu Jun 26 11:10:23 PDT 2008

Hi Colin. Thanks for the thoughts. Yes, I installed the self-signed
cert. The user hadn't intially done that and I thought for sure that
was the problem!! So I installed it (with IE6, import, and take all
the default settings letting it automatically choose which store to
place it into... it has ALWAYS worked that way but maybe I am doing
something wrong by going that route. I have done this at least 100
times, this is the first setup of Outlook over the Internet that has
failed without explanation).

Today I went in and turned off "Mutually Authenticate" but that didn't
help. I saw someone else posting about how that fixed their problem
but it didn't help.

I had both laptops side by side yesterday and they are both correct.




On Jun 26, 1:39=A0pm, Colin <Co...@discussions.microsoft.com> wrote:
> Hi,
>
> Have you installed the SBS self signed cert on the troublesome laptop by
> visiting the RWW site ? Checked all Outlook over the Internet settings ?
>
> Regards Colin.
>
>
>
> "barret...@hotmail.com" wrote:
> > Hi all. We have two laptops at a jobsite . One can connect with
> > Outlook over the Internet and other one cannot.
>
> > Both are joined to the SBS server at the main office, but obviously
> > they are not connected to it at this time. they are at a jobsite
> > trailer.
>
> > I have double checked and triple checked all the settings compared to
> > what SBS says in the REMOTE documentation about using RPC Outlook.
>
> > One laptop connects fine, the other does not.
>
> > I even logged in as a local user on the trouble laptop (instead of the
> > domain user) and it didn't help.
>
> > Outlook prompts for the username (domain\username) and password , sits
> > there, then eventually says "Disconnected". Never says 'Connected'
> > unless the laptop is on the LAN with the SBS server.
>
> > I know it's not the SBS since I can connect to the troubled mailbox
> > from here on a different computer. Just did it.
>
> > And the other laptop in the same trailer on the same DSL connection
> > works fine (with a different account of course).
>
> > Where should I go for event log information to help me troubshoot
> > this, or is there any other info I might need? Thank you for your
> > help!!- Hide quoted text -
>
> - Show quoted text -


Re: Outlook over internet RPC not working by Dave

Dave
Thu Jun 26 11:52:46 PDT 2008

That certificate needs to be installed in Trusted Root Certification
Authorities. You need to choose the location manually when you do the
import.

Purely anecdotally, I've found that in the absence of a different, obvious
cause, it's the certificate. Since you've already compared the settings
against the working laptop, I'd try checking to see that they both have the
same certificate, and then regardless of the configuration on the working
machine, install the certificate into Trusted Root Certification Authorities
on the one that's acting up.

The other thing is Start -> Run -> Outlook.exe /rpcdiag. If it just fails
without giving you any diagnostic results, in my experience that's another
thing pointing to the cert.


<barretech@hotmail.com> wrote in message
news:a79dc399-a836-4d8e-8cb0-f9909716c995@79g2000hsk.googlegroups.com...
Hi Colin. Thanks for the thoughts. Yes, I installed the self-signed
cert. The user hadn't intially done that and I thought for sure that
was the problem!! So I installed it (with IE6, import, and take all
the default settings letting it automatically choose which store to
place it into... it has ALWAYS worked that way but maybe I am doing
something wrong by going that route. I have done this at least 100
times, this is the first setup of Outlook over the Internet that has
failed without explanation).

Today I went in and turned off "Mutually Authenticate" but that didn't
help. I saw someone else posting about how that fixed their problem
but it didn't help.

I had both laptops side by side yesterday and they are both correct.




On Jun 26, 1:39 pm, Colin <Co...@discussions.microsoft.com> wrote:
> Hi,
>
> Have you installed the SBS self signed cert on the troublesome laptop by
> visiting the RWW site ? Checked all Outlook over the Internet settings ?
>
> Regards Colin.
>
>
>
> "barret...@hotmail.com" wrote:
> > Hi all. We have two laptops at a jobsite . One can connect with
> > Outlook over the Internet and other one cannot.
>
> > Both are joined to the SBS server at the main office, but obviously
> > they are not connected to it at this time. they are at a jobsite
> > trailer.
>
> > I have double checked and triple checked all the settings compared to
> > what SBS says in the REMOTE documentation about using RPC Outlook.
>
> > One laptop connects fine, the other does not.
>
> > I even logged in as a local user on the trouble laptop (instead of the
> > domain user) and it didn't help.
>
> > Outlook prompts for the username (domain\username) and password , sits
> > there, then eventually says "Disconnected". Never says 'Connected'
> > unless the laptop is on the LAN with the SBS server.
>
> > I know it's not the SBS since I can connect to the troubled mailbox
> > from here on a different computer. Just did it.
>
> > And the other laptop in the same trailer on the same DSL connection
> > works fine (with a different account of course).
>
> > Where should I go for event log information to help me troubshoot
> > this, or is there any other info I might need? Thank you for your
> > help!!- Hide quoted text -
>
> - Show quoted text -


Re: Outlook over internet RPC not working by barretech

barretech
Thu Jun 26 12:42:01 PDT 2008

Thanks Dave. The cert was already in that store, but I removed it (in
the IE tools) and then went to the OWA site to get it back, and chose
manually to install it into the store you suggested. No help.

The RPCDIAG shows Directory and Referral and Connecting and
connecting. Then eventually says Disconnected.




On Jun 26, 2:52=A0pm, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> That certificate needs to be installed in Trusted Root Certification
> Authorities. =A0You need to choose the location manually when you do the
> import.
>
> Purely anecdotally, I've found that in the absence of a different, obviou=
s
> cause, it's the certificate. =A0Since you've already compared the setting=
s
> against the working laptop, I'd try checking to see that they both have t=
he
> same certificate, and then regardless of the configuration on the working
> machine, install the certificate into Trusted Root Certification Authorit=
ies
> on the one that's acting up.
>
> The other thing is Start -> Run -> Outlook.exe /rpcdiag. =A0If it just fa=
ils
> without giving you any diagnostic results, in my experience that's anothe=
r
> thing pointing to the cert.
>
> <barret...@hotmail.com> wrote in message
>
> news:a79dc399-a836-4d8e-8cb0-f9909716c995@79g2000hsk.googlegroups.com...
> Hi Colin. Thanks for the thoughts. Yes, I installed the self-signed
> cert. The user hadn't intially done that and I thought for sure that
> was the problem!! =A0So I installed it (with IE6, import, and take all
> the default settings letting it automatically choose which store to
> place it into... it has ALWAYS worked that way but maybe I am doing
> something wrong by going that route. I have done this at least 100
> times, this is the first setup of Outlook over the Internet that has
> failed without explanation).
>
> Today I went in and turned off "Mutually Authenticate" but that didn't
> help. I saw someone else posting about how that fixed their problem
> but it didn't help.
>
> I had both laptops side by side yesterday and they are both correct.
>
> On Jun 26, 1:39 pm, Colin <Co...@discussions.microsoft.com> wrote:
>
>
>
> > Hi,
>
> > Have you installed the SBS self signed cert on the troublesome laptop b=
y
> > visiting the RWW site ? Checked all Outlook over the Internet settings =
?
>
> > Regards Colin.
>
> > "barret...@hotmail.com" wrote:
> > > Hi all. We have two laptops at a jobsite . One can connect with
> > > Outlook over the Internet and other one cannot.
>
> > > Both are joined to the SBS server at the main office, but obviously
> > > they are not connected to it at this time. they are at a jobsite
> > > trailer.
>
> > > I have double checked and triple checked all the settings compared to
> > > what SBS says in the REMOTE documentation about using RPC Outlook.
>
> > > One laptop connects fine, the other does not.
>
> > > I even logged in as a local user on the trouble laptop (instead of th=
e
> > > domain user) and it didn't help.
>
> > > Outlook prompts for the username (domain\username) and password , sit=
s
> > > there, then eventually says "Disconnected". Never says 'Connected'
> > > unless the laptop is on the LAN with the SBS server.
>
> > > I know it's not the SBS since I can connect to the troubled mailbox
> > > from here on a different computer. Just did it.
>
> > > And the other laptop in the same trailer on the same DSL connection
> > > works fine (with a different account of course).
>
> > > Where should I go for event log information to help me troubshoot
> > > this, or is there any other info I might need? Thank you for your
> > > help!!- Hide quoted text -
>
> > - Show quoted text -- Hide quoted text -
>
> - Show quoted text -


Re: Outlook over internet RPC not working by David

David
Thu Jun 26 17:11:35 PDT 2008

barretech@hotmail.com wrote in
news:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.com:

> Thanks Dave. The cert was already in that store, but I removed it (in
> the IE tools) and then went to the OWA site to get it back, and chose
> manually to install it into the store you suggested. No help.
>
> The RPCDIAG shows Directory and Referral and Connecting and
> connecting. Then eventually says Disconnected.

<snip>

Are the laptops using Basic Authentication or NTLM Authentcation?

--
David Thorpe
Tech Care Team

"In the sandwich world, bread is a given."

Re: Outlook over internet RPC not working by barretech

barretech
Fri Jun 27 19:50:41 PDT 2008

On Jun 26, 8:11=A0pm, David Thorpe <%firstna...@techcareteam.com> wrote:
> barret...@hotmail.com wrote innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a=
70g2000hsh.googlegroups.com:
>
> > Thanks Dave. The cert was already in that store, but I removed it (in
> > the IE tools) and then went to the OWA site to get it back, and chose
> > manually to install it into the store you suggested. No help.
>
> > The RPCDIAG shows Directory and Referral and Connecting and
> > connecting. Then eventually says Disconnected.
>
> <snip>
>
> Are the laptops using Basic Authentication or NTLM Authentcation?
>
> --
> David Thorpe
> Tech Care Team
>
> "In the sandwich world, bread is a given."



Basic it is. Every step in the SBS document was followed. There must
be some 3rd party something installed. Maybe the Verizon broadband
(cellular) software introduced a change to the standard set of XP TCP/
IP support or something... that's the only change I can think of.

Re: Outlook over internet RPC not working by Dave

Dave
Sat Jun 28 12:25:30 PDT 2008

Try connecting some other way than the Verizon card. I had a nightmare a
few months ago where my boss's PC stopped connecting reliably using RPC, and
the Verizon card ended up being the cause. Luckily, he noticed that he got
the expected results with RPC when connected over his home network.

In that case, it seemed like what was happening was that we couldn't get a
fast enough, consistently reliable connection. In troubleshooting with
Verizon, I discovered that the thing in their software that checks for
updates always reports that your software is current. I was actually a
number of versions behind.

So I would test to see if the problem is specific to the Verizon connection.
Then if it is, you can either try dealing with their tech support, or go to
the super secret Verizon software download site and see if you can download
the current version http://vzam.net/. I had major installation trouble
until I realized that my old version installed more than one application
with its single installer. I had to go into CP add/remove and uninstall
anything related to Verizon (2 or 3 apps), then install the new version, at
which point it worked.

After you've installed the current software, do the "activate" thing from
one of the menus - it'll update the roaming table or whatever in the card so
you get the best connection available.


<barretech@hotmail.com> wrote in message
news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com...
On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote:
> barret...@hotmail.com wrote
> innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.com:
>
> > Thanks Dave. The cert was already in that store, but I removed it (in
> > the IE tools) and then went to the OWA site to get it back, and chose
> > manually to install it into the store you suggested. No help.
>
> > The RPCDIAG shows Directory and Referral and Connecting and
> > connecting. Then eventually says Disconnected.
>
> <snip>
>
> Are the laptops using Basic Authentication or NTLM Authentcation?
>
> --
> David Thorpe
> Tech Care Team
>
> "In the sandwich world, bread is a given."



Basic it is. Every step in the SBS document was followed. There must
be some 3rd party something installed. Maybe the Verizon broadband
(cellular) software introduced a change to the standard set of XP TCP/
IP support or something... that's the only change I can think of.


Re: Outlook over internet RPC not working by barretech

barretech
Sat Jun 28 14:33:51 PDT 2008

On Jun 28, 3:25=A0pm, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> Try connecting some other way than the Verizon card. =A0I had a nightmare=
a
> few months ago where my boss's PC stopped connecting reliably using RPC, =
and
> the Verizon card ended up being the cause. =A0Luckily, he noticed that he=
got
> the expected results with RPC when connected over his home network.
>
> In that case, it seemed like what was happening was that we couldn't get =
a
> fast enough, consistently reliable connection. =A0In troubleshooting with
> Verizon, I discovered that the thing in their software that checks for
> updates always reports that your software is current. =A0I was actually a
> number of versions behind.
>
> So I would test to see if the problem is specific to the Verizon connecti=
on.
> Then if it is, you can either try dealing with their tech support, or go =
to
> the super secret Verizon software download site and see if you can downlo=
ad
> the current versionhttp://vzam.net/. =A0I had major installation trouble
> until I realized that my old version installed more than one application
> with its single installer. =A0I had to go into CP add/remove and uninstal=
l
> anything related to Verizon (2 or 3 apps), then install the new version, =
at
> which point it worked.
>
> After you've installed the current software, do the "activate" thing from
> one of the menus - it'll update the roaming table or whatever in the card=
so
> you get the best connection available.
>
> <barret...@hotmail.com> wrote in message
>
> news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com...
> On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote:
>
>
>
>
>
> > barret...@hotmail.com wrote
> > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.co=
m:
>
> > > Thanks Dave. The cert was already in that store, but I removed it (in
> > > the IE tools) and then went to the OWA site to get it back, and chose
> > > manually to install it into the store you suggested. No help.
>
> > > The RPCDIAG shows Directory and Referral and Connecting and
> > > connecting. Then eventually says Disconnected.
>
> > <snip>
>
> > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > --
> > David Thorpe
> > Tech Care Team
>
> > "In the sandwich world, bread is a given."
>
> Basic it is. Every step in the SBS document was followed. There must
> be some 3rd party something installed. Maybe the Verizon broadband
> (cellular) software introduced a change to the standard set of XP TCP/
> IP support or something... that's the only change I can think of.- Hide q=
uoted text -
>
> - Show quoted text -

Sorry, I thought I mentioned that I was connecting both laptops with
"wi-fi". I am not connected with the Verizon card. I am connecting
with wireless via a Linksys Linux router on DSL. The other laptop
doesn't have the problem, this one does. The only difference is that
the troubled one has the Verizon software on it.




Re: Outlook over internet RPC not working by Dave

Dave
Mon Jun 30 12:59:15 PDT 2008

Have you tried creating a new mail profile for the user? It seems like
you've exhausted the connection issues by virtue of the fact that all the
settings between the two laptops match, and that all the connection points
between the laptops and the SBS are the same.

I've had bizarre wireless issues - for example, 802.1x authentication would
work from all but one laptop, and what fixed it was replacing the wireless
NIC. But, I've never had an issue related specifically to wireless where
you had a successful connection, but then a specific function failed over
that connection. I can't remember if you've said, but have you tried
connecting the laptop to a different (preferably wired) connection?

<barretech@hotmail.com> wrote in message
news:95db893f-b040-40ca-991d-acc636f04351@m3g2000hsc.googlegroups.com...
On Jun 28, 3:25 pm, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> Try connecting some other way than the Verizon card. I had a nightmare a
> few months ago where my boss's PC stopped connecting reliably using RPC,
> and
> the Verizon card ended up being the cause. Luckily, he noticed that he got
> the expected results with RPC when connected over his home network.
>
> In that case, it seemed like what was happening was that we couldn't get a
> fast enough, consistently reliable connection. In troubleshooting with
> Verizon, I discovered that the thing in their software that checks for
> updates always reports that your software is current. I was actually a
> number of versions behind.
>
> So I would test to see if the problem is specific to the Verizon
> connection.
> Then if it is, you can either try dealing with their tech support, or go
> to
> the super secret Verizon software download site and see if you can
> download
> the current versionhttp://vzam.net/. I had major installation trouble
> until I realized that my old version installed more than one application
> with its single installer. I had to go into CP add/remove and uninstall
> anything related to Verizon (2 or 3 apps), then install the new version,
> at
> which point it worked.
>
> After you've installed the current software, do the "activate" thing from
> one of the menus - it'll update the roaming table or whatever in the card
> so
> you get the best connection available.
>
> <barret...@hotmail.com> wrote in message
>
> news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com...
> On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote:
>
>
>
>
>
> > barret...@hotmail.com wrote
> > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.com:
>
> > > Thanks Dave. The cert was already in that store, but I removed it (in
> > > the IE tools) and then went to the OWA site to get it back, and chose
> > > manually to install it into the store you suggested. No help.
>
> > > The RPCDIAG shows Directory and Referral and Connecting and
> > > connecting. Then eventually says Disconnected.
>
> > <snip>
>
> > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > --
> > David Thorpe
> > Tech Care Team
>
> > "In the sandwich world, bread is a given."
>
> Basic it is. Every step in the SBS document was followed. There must
> be some 3rd party something installed. Maybe the Verizon broadband
> (cellular) software introduced a change to the standard set of XP TCP/
> IP support or something... that's the only change I can think of.- Hide
> quoted text -
>
> - Show quoted text -

Sorry, I thought I mentioned that I was connecting both laptops with
"wi-fi". I am not connected with the Verizon card. I am connecting
with wireless via a Linksys Linux router on DSL. The other laptop
doesn't have the problem, this one does. The only difference is that
the troubled one has the Verizon software on it.




Re: Outlook over internet RPC not working by barretech

barretech
Mon Jun 30 18:21:50 PDT 2008

On Jun 30, 3:59=A0pm, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> Have you tried creating a new mail profile for the user? =A0It seems like
> you've exhausted the connection issues by virtue of the fact that all the
> settings between the two laptops match, and that all the connection points=

> between the laptops and the SBS are the same.
>
> I've had bizarre wireless issues - for example, 802.1x authentication woul=
d
> work from all but one laptop, and what fixed it was replacing the wireless=

> NIC. =A0But, I've never had an issue related specifically to wireless wher=
e
> you had a successful connection, but then a specific function failed over
> that connection. =A0I can't remember if you've said, but have you tried
> connecting the laptop to a different (preferably wired) connection?
>
> <barret...@hotmail.com> wrote in message
>
> news:95db893f-b040-40ca-991d-acc636f04351@m3g2000hsc.googlegroups.com...
> On Jun 28, 3:25 pm, "Dave Nickason [SBS MVP]"
>
>
>
>
>
> <gwdib...@NOSPAM.frontiernet.net> wrote:
> > Try connecting some other way than the Verizon card. I had a nightmare a=

> > few months ago where my boss's PC stopped connecting reliably using RPC,=

> > and
> > the Verizon card ended up being the cause. Luckily, he noticed that he g=
ot
> > the expected results with RPC when connected over his home network.
>
> > In that case, it seemed like what was happening was that we couldn't get=
a
> > fast enough, consistently reliable connection. In troubleshooting with
> > Verizon, I discovered that the thing in their software that checks for
> > updates always reports that your software is current. I was actually a
> > number of versions behind.
>
> > So I would test to see if the problem is specific to the Verizon
> > connection.
> > Then if it is, you can either try dealing with their tech support, or go=

> > to
> > the super secret Verizon software download site and see if you can
> > download
> > the current versionhttp://vzam.net/. I had major installation trouble
> > until I realized that my old version installed more than one application=

> > with its single installer. I had to go into CP add/remove and uninstall
> > anything related to Verizon (2 or 3 apps), then install the new version,=

> > at
> > which point it worked.
>
> > After you've installed the current software, do the "activate" thing fro=
m
> > one of the menus - it'll update the roaming table or whatever in the car=
d
> > so
> > you get the best connection available.
>
> > <barret...@hotmail.com> wrote in message
>
> >news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com...=

> > On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote:
>
> > > barret...@hotmail.com wrote
> > > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.c=
om:
>
> > > > Thanks Dave. The cert was already in that store, but I removed it (i=
n
> > > > the IE tools) and then went to the OWA site to get it back, and chos=
e
> > > > manually to install it into the store you suggested. No help.
>
> > > > The RPCDIAG shows Directory and Referral and Connecting and
> > > > connecting. Then eventually says Disconnected.
>
> > > <snip>
>
> > > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > > --
> > > David Thorpe
> > > Tech Care Team
>
> > > "In the sandwich world, bread is a given."
>
> > Basic it is. Every step in the SBS document was followed. There must
> > be some 3rd party something installed. Maybe the Verizon broadband
> > (cellular) software introduced a change to the standard set of XP TCP/
> > IP support or something... that's the only change I can think of.- Hide
> > quoted text -
>
> > - Show quoted text -
>
> Sorry, I thought I mentioned that I was connecting both laptops with
> "wi-fi". I am not connected with the Verizon card. I am connecting
> with wireless via a Linksys Linux router on DSL. The other laptop
> doesn't have the problem, this one does. The only difference is that
> the troubled one has the Verizon software on it.- Hide quoted text -
>
> - Show quoted text -

I just found a bunch of these (following message) on the server. I
would bet that the user is typing his password in properly.

The events reoccur every 10 minutes. That's the interval to which we
have Outlook set to do a "Send and Receive".

Maybe there is a group policy setting that is causing the password to
get mangled or otherwise not be accepted? Like Kerberos or digital
signing or something? What can I try to turn off to make this work?

Logon Failure:

Reason: Unknown user name or bad password

User Name: molson

Domain: SPSERVER

Logon Type: 8

Logon Process: Advapi

Authentication Package: Negotiate

Workstation Name: SPSERVER

Caller User Name: NETWORK SERVICE

Caller Domain: NT AUTHORITY

Caller Logon ID: (0x0,0x3E4)

Caller Process ID: 4440

Transited Services: -

Source Network Address: 75.9.17.206

Source Port: 3953


Re: Outlook over internet RPC not working by Dave

Dave
Tue Jul 01 08:40:12 PDT 2008

That's pretty weird. You've verified that all the settings match those in
the working account, including the authentication type, right?

I would go into CP -> Users and open the properties of the account. On the
Advanced tab, check the saved passwords. You could try just deleting them
all, or at least any that seem like they could be the cause.

Other than that, I can't think of anything that could be causing this. Can
the user authenticate to RWW normally?

The only other place I can think of where passwords are saved is IE, and
while I can't imagine it's that, you could try deleting those if all else
fails.


<barretech@hotmail.com> wrote in message
news:ca7a266c-1d62-41f7-83f6-ee3efb38d951@m3g2000hsc.googlegroups.com...
On Jun 30, 3:59 pm, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> Have you tried creating a new mail profile for the user? It seems like
> you've exhausted the connection issues by virtue of the fact that all the
> settings between the two laptops match, and that all the connection points
> between the laptops and the SBS are the same.
>
> I've had bizarre wireless issues - for example, 802.1x authentication
> would
> work from all but one laptop, and what fixed it was replacing the wireless
> NIC. But, I've never had an issue related specifically to wireless where
> you had a successful connection, but then a specific function failed over
> that connection. I can't remember if you've said, but have you tried
> connecting the laptop to a different (preferably wired) connection?
>
> <barret...@hotmail.com> wrote in message
>
> news:95db893f-b040-40ca-991d-acc636f04351@m3g2000hsc.googlegroups.com...
> On Jun 28, 3:25 pm, "Dave Nickason [SBS MVP]"
>
>
>
>
>
> <gwdib...@NOSPAM.frontiernet.net> wrote:
> > Try connecting some other way than the Verizon card. I had a nightmare a
> > few months ago where my boss's PC stopped connecting reliably using RPC,
> > and
> > the Verizon card ended up being the cause. Luckily, he noticed that he
> > got
> > the expected results with RPC when connected over his home network.
>
> > In that case, it seemed like what was happening was that we couldn't get
> > a
> > fast enough, consistently reliable connection. In troubleshooting with
> > Verizon, I discovered that the thing in their software that checks for
> > updates always reports that your software is current. I was actually a
> > number of versions behind.
>
> > So I would test to see if the problem is specific to the Verizon
> > connection.
> > Then if it is, you can either try dealing with their tech support, or go
> > to
> > the super secret Verizon software download site and see if you can
> > download
> > the current versionhttp://vzam.net/. I had major installation trouble
> > until I realized that my old version installed more than one application
> > with its single installer. I had to go into CP add/remove and uninstall
> > anything related to Verizon (2 or 3 apps), then install the new version,
> > at
> > which point it worked.
>
> > After you've installed the current software, do the "activate" thing
> > from
> > one of the menus - it'll update the roaming table or whatever in the
> > card
> > so
> > you get the best connection available.
>
> > <barret...@hotmail.com> wrote in message
>
> >news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com...
> > On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote:
>
> > > barret...@hotmail.com wrote
> > > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroups.com:
>
> > > > Thanks Dave. The cert was already in that store, but I removed it
> > > > (in
> > > > the IE tools) and then went to the OWA site to get it back, and
> > > > chose
> > > > manually to install it into the store you suggested. No help.
>
> > > > The RPCDIAG shows Directory and Referral and Connecting and
> > > > connecting. Then eventually says Disconnected.
>
> > > <snip>
>
> > > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > > --
> > > David Thorpe
> > > Tech Care Team
>
> > > "In the sandwich world, bread is a given."
>
> > Basic it is. Every step in the SBS document was followed. There must
> > be some 3rd party something installed. Maybe the Verizon broadband
> > (cellular) software introduced a change to the standard set of XP TCP/
> > IP support or something... that's the only change I can think of.- Hide
> > quoted text -
>
> > - Show quoted text -
>
> Sorry, I thought I mentioned that I was connecting both laptops with
> "wi-fi". I am not connected with the Verizon card. I am connecting
> with wireless via a Linksys Linux router on DSL. The other laptop
> doesn't have the problem, this one does. The only difference is that
> the troubled one has the Verizon software on it.- Hide quoted text -
>
> - Show quoted text -

I just found a bunch of these (following message) on the server. I
would bet that the user is typing his password in properly.

The events reoccur every 10 minutes. That's the interval to which we
have Outlook set to do a "Send and Receive".

Maybe there is a group policy setting that is causing the password to
get mangled or otherwise not be accepted? Like Kerberos or digital
signing or something? What can I try to turn off to make this work?

Logon Failure:

Reason: Unknown user name or bad password

User Name: molson

Domain: SPSERVER

Logon Type: 8

Logon Process: Advapi

Authentication Package: Negotiate

Workstation Name: SPSERVER

Caller User Name: NETWORK SERVICE

Caller Domain: NT AUTHORITY

Caller Logon ID: (0x0,0x3E4)

Caller Process ID: 4440

Transited Services: -

Source Network Address: 75.9.17.206

Source Port: 3953


Re: Outlook over internet RPC not working by barretech

barretech
Mon Jul 07 10:41:40 PDT 2008

Yes all is correct. Thanks again. I will try deleting the password. I
have seen situations where .Net apps SQL apps have problems with this
"saved password" area.


On Jul 1, 11:40=A0am, "Dave Nickason [SBS MVP]"
<gwdib...@NOSPAM.frontiernet.net> wrote:
> That's pretty weird. =A0You've verified that all the settings match those=
in
> the working account, including the authentication type, right?
>
> I would go into CP -> Users and open the properties of the account. =A0On=
the
> Advanced tab, check the saved passwords. =A0You could try just deleting t=
hem
> all, or at least any that seem like they could be the cause.
>
> Other than that, I can't think of anything that could be causing this. =
=A0Can
> the user authenticate to RWW normally?
>
> The only other place I can think of where passwords are saved is IE, and
> while I can't imagine it's that, you could try deleting those if all else
> fails.
>
> <barret...@hotmail.com> wrote in message
>
> news:ca7a266c-1d62-41f7-83f6-ee3efb38d951@m3g2000hsc.googlegroups.com...
> On Jun 30, 3:59 pm, "Dave Nickason [SBS MVP]"
>
>
>
>
>
> <gwdib...@NOSPAM.frontiernet.net> wrote:
> > Have you tried creating a new mail profile for the user? It seems like
> > you've exhausted the connection issues by virtue of the fact that all t=
he
> > settings between the two laptops match, and that all the connection poi=
nts
> > between the laptops and the SBS are the same.
>
> > I've had bizarre wireless issues - for example, 802.1x authentication
> > would
> > work from all but one laptop, and what fixed it was replacing the wirel=
ess
> > NIC. But, I've never had an issue related specifically to wireless wher=
e
> > you had a successful connection, but then a specific function failed ov=
er
> > that connection. I can't remember if you've said, but have you tried
> > connecting the laptop to a different (preferably wired) connection?
>
> > <barret...@hotmail.com> wrote in message
>
> >news:95db893f-b040-40ca-991d-acc636f04351@m3g2000hsc.googlegroups.com...
> > On Jun 28, 3:25 pm, "Dave Nickason [SBS MVP]"
>
> > <gwdib...@NOSPAM.frontiernet.net> wrote:
> > > Try connecting some other way than the Verizon card. I had a nightmar=
e a
> > > few months ago where my boss's PC stopped connecting reliably using R=
PC,
> > > and
> > > the Verizon card ended up being the cause. Luckily, he noticed that h=
e
> > > got
> > > the expected results with RPC when connected over his home network.
>
> > > In that case, it seemed like what was happening was that we couldn't =
get
> > > a
> > > fast enough, consistently reliable connection. In troubleshooting wit=
h
> > > Verizon, I discovered that the thing in their software that checks fo=
r
> > > updates always reports that your software is current. I was actually =
a
> > > number of versions behind.
>
> > > So I would test to see if the problem is specific to the Verizon
> > > connection.
> > > Then if it is, you can either try dealing with their tech support, or=
go
> > > to
> > > the super secret Verizon software download site and see if you can
> > > download
> > > the current versionhttp://vzam.net/. I had major installation trouble
> > > until I realized that my old version installed more than one applicat=
ion
> > > with its single installer. I had to go into CP add/remove and uninsta=
ll
> > > anything related to Verizon (2 or 3 apps), then install the new versi=
on,
> > > at
> > > which point it worked.
>
> > > After you've installed the current software, do the "activate" thing
> > > from
> > > one of the menus - it'll update the roaming table or whatever in the
> > > card
> > > so
> > > you get the best connection available.
>
> > > <barret...@hotmail.com> wrote in message
>
> > >news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.com=
...
> > > On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wrote=
:
>
> > > > barret...@hotmail.com wrote
> > > > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegroup=
s.com:
>
> > > > > Thanks Dave. The cert was already in that store, but I removed it
> > > > > (in
> > > > > the IE tools) and then went to the OWA site to get it back, and
> > > > > chose
> > > > > manually to install it into the store you suggested. No help.
>
> > > > > The RPCDIAG shows Directory and Referral and Connecting and
> > > > > connecting. Then eventually says Disconnected.
>
> > > > <snip>
>
> > > > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > > > --
> > > > David Thorpe
> > > > Tech Care Team
>
> > > > "In the sandwich world, bread is a given."
>
> > > Basic it is. Every step in the SBS document was followed. There must
> > > be some 3rd party something installed. Maybe the Verizon broadband
> > > (cellular) software introduced a change to the standard set of XP TCP=
/
> > > IP support or something... that's the only change I can think of.- Hi=
de
> > > quoted text -
>
> > > - Show quoted text -
>
> > Sorry, I thought I mentioned that I was connecting both laptops with
> > "wi-fi". I am not connected with the Verizon card. I am connecting
> > with wireless via a Linksys Linux router on DSL. The other laptop
> > doesn't have the problem, this one does. The only difference is that
> > the troubled one has the Verizon software on it.- Hide quoted text -
>
> > - Show quoted text -
>
> I just found a bunch of these (following message) on the server. =A0I
> would bet that the user is typing his password in properly.
>
> The events reoccur every 10 minutes. That's the interval to which we
> have Outlook set to do a "Send and Receive".
>
> Maybe there is a group policy setting that is causing the password to
> get mangled or otherwise not be accepted? Like Kerberos or digital
> signing or something? What can I try to turn off to make this work?
>
> Logon Failure:
>
> =A0 Reason: Unknown user name or bad password
>
> =A0 User Name: molson
>
> =A0 Domain: SPSERVER
>
> =A0 Logon Type: 8
>
> =A0 Logon Process: Advapi
>
> =A0 Authentication Package: Negotiate
>
> =A0 Workstation Name: SPSERVER
>
> =A0 Caller User Name: NETWORK SERVICE
>
> =A0 Caller Domain: NT AUTHORITY
>
> =A0 Caller Logon ID: (0x0,0x3E4)
>
> =A0 Caller Process ID: 4440
>
> =A0 Transited Services: -
>
> =A0 Source Network Address: 75.9.17.206
>
> =A0 Source Port: 3953- Hide quoted text -
>
> - Show quoted text -


Re: Outlook over internet RPC not working by barretech

barretech
Tue Jul 08 04:56:10 PDT 2008

There were no saved passwords. So that was not the problem.

But I have good new results of new testing

The laptop DOES allow a different user to use Outlook over Internet. I
set up a different account on the server and a new local account on
the laptop and Outlook does work.

So apparently the problem only exists when there is a combination of
that username and that laptop. I say this because I configured my
Outlook to connect to the same mailbox and it CAN connect to the
server .

Granted, this is while logged in as me. I think I have to set up a new
account on this computer and see if it fails. That might be a good
test but probably a waste of time. Here is why

One more bit of info that might help make sense of this -- OWA does
not work with IE unless I choose the "Basic" option. When I click on a
mail message, it does not open the message. It simply says "Error" in
the lower left corner. So maybe this is an IE authentication
problem(?) I will look at the IE settings and consider that IE is at
the root of the problem somehow.

And to your point I will look at this too (you said "The only other
place I can think of where passwords are saved is IE, and while I
can't imagine it's that, you could try deleting those if all else
fails.")




On Jul 7, 1:41=A0pm, barret...@hotmail.com wrote:
> Yes all is correct. Thanks again. I will try deleting the password. I
> have seen situations where .Net apps SQL apps have problems with this
> "saved password" area.
>
> On Jul 1, 11:40=A0am, "Dave Nickason [SBS MVP]"
>
>
>
> <gwdib...@NOSPAM.frontiernet.net> wrote:
> > That's pretty weird. =A0You've verified that all the settings match tho=
se in
> > the working account, including the authentication type, right?
>
> > I would go into CP -> Users and open the properties of the account. =A0=
On the
> > Advanced tab, check the saved passwords. =A0You could try just deleting=
them
> > all, or at least any that seem like they could be the cause.
>
> > Other than that, I can't think of anything that could be causing this. =
=A0Can
> > the user authenticate to RWW normally?
>
> > The only other place I can think of where passwords are saved is IE, an=
d
> > while I can't imagine it's that, you could try deleting those if all el=
se
> > fails.
>
> > <barret...@hotmail.com> wrote in message
>
> >news:ca7a266c-1d62-41f7-83f6-ee3efb38d951@m3g2000hsc.googlegroups.com...
> > On Jun 30, 3:59 pm, "Dave Nickason [SBS MVP]"
>
> > <gwdib...@NOSPAM.frontiernet.net> wrote:
> > > Have you tried creating a new mail profile for the user? It seems lik=
e
> > > you've exhausted the connection issues by virtue of the fact that all=
the
> > > settings between the two laptops match, and that all the connection p=
oints
> > > between the laptops and the SBS are the same.
>
> > > I've had bizarre wireless issues - for example, 802.1x authentication
> > > would
> > > work from all but one laptop, and what fixed it was replacing the wir=
eless
> > > NIC. But, I've never had an issue related specifically to wireless wh=
ere
> > > you had a successful connection, but then a specific function failed =
over
> > > that connection. I can't remember if you've said, but have you tried
> > > connecting the laptop to a different (preferably wired) connection?
>
> > > <barret...@hotmail.com> wrote in message
>
> > >news:95db893f-b040-40ca-991d-acc636f04351@m3g2000hsc.googlegroups.com.=
..
> > > On Jun 28, 3:25 pm, "Dave Nickason [SBS MVP]"
>
> > > <gwdib...@NOSPAM.frontiernet.net> wrote:
> > > > Try connecting some other way than the Verizon card. I had a nightm=
are a
> > > > few months ago where my boss's PC stopped connecting reliably using=
RPC,
> > > > and
> > > > the Verizon card ended up being the cause. Luckily, he noticed that=
he
> > > > got
> > > > the expected results with RPC when connected over his home network.
>
> > > > In that case, it seemed like what was happening was that we couldn'=
t get
> > > > a
> > > > fast enough, consistently reliable connection. In troubleshooting w=
ith
> > > > Verizon, I discovered that the thing in their software that checks =
for
> > > > updates always reports that your software is current. I was actuall=
y a
> > > > number of versions behind.
>
> > > > So I would test to see if the problem is specific to the Verizon
> > > > connection.
> > > > Then if it is, you can either try dealing with their tech support, =
or go
> > > > to
> > > > the super secret Verizon software download site and see if you can
> > > > download
> > > > the current versionhttp://vzam.net/. I had major installation troub=
le
> > > > until I realized that my old version installed more than one applic=
ation
> > > > with its single installer. I had to go into CP add/remove and unins=
tall
> > > > anything related to Verizon (2 or 3 apps), then install the new ver=
sion,
> > > > at
> > > > which point it worked.
>
> > > > After you've installed the current software, do the "activate" thin=
g
> > > > from
> > > > one of the menus - it'll update the roaming table or whatever in th=
e
> > > > card
> > > > so
> > > > you get the best connection available.
>
> > > > <barret...@hotmail.com> wrote in message
>
> > > >news:5cbc843f-9863-4375-a91a-ace613471393@k37g2000hsf.googlegroups.c=
om...
> > > > On Jun 26, 8:11 pm, David Thorpe <%firstna...@techcareteam.com> wro=
te:
>
> > > > > barret...@hotmail.com wrote
> > > > > innews:e89a9c1e-7db7-4220-bd71-615946ed08b0@a70g2000hsh.googlegro=
ups.com:
>
> > > > > > Thanks Dave. The cert was already in that store, but I removed =
it
> > > > > > (in
> > > > > > the IE tools) and then went to the OWA site to get it back, and
> > > > > > chose
> > > > > > manually to install it into the store you suggested. No help.
>
> > > > > > The RPCDIAG shows Directory and Referral and Connecting and
> > > > > > connecting. Then eventually says Disconnected.
>
> > > > > <snip>
>
> > > > > Are the laptops using Basic Authentication or NTLM Authentcation?
>
> > > > > --
> > > > > David Thorpe
> > > > > Tech Care Team
>
> > > > > "In the sandwich world, bread is a given."
>
> > > > Basic it is. Every step in the SBS document was followed. There mus=
t
> > > > be some 3rd party something installed. Maybe the Verizon broadband
> > > > (cellular) software introduced a change to the standard set of XP T=
CP/
> > > > IP support or something... that's the only change I can think of.- =
Hide
> > > > quoted text -
>
> > > > - Show quoted text -
>
> > > Sorry, I thought I mentioned that I was connecting both laptops with
> > > "wi-fi". I am not connected with the Verizon card. I am connecting
> > > with wireless via a Linksys Linux router on DSL. The other laptop
> > > doesn't have the problem, this one does. The only difference is that
> > > the troubled one has the Verizon software on it.- Hide quoted text -
>
> > > - Show quoted text -
>
> > I just found a bunch of these (following message) on the server. =A0I
> > would bet that the user is typing his password in properly.
>
> > The events reoccur every 10 minutes. That's the interval to which we
> > have Outlook set to do a "Send and Receive".
>
> > Maybe there is a group policy setting that is causing the password to
> > get mangled or otherwise not be accepted? Like Kerberos or digital
> > signing or something? What can I try to turn off to make this work?
>
> > Logon Failure:
>
> > =A0 Reason: Unknown user name or bad password
>
> > =A0 User Name: molson
>
> > =A0 Domain: SPSERVER
>
> > =A0 Logon Type: 8
>
> > =A0 Logon Process: Advapi
>
> > =A0 Authentication Package: Negotiate
>
> > =A0 Workstation Name: SPSERVER
>
> > =A0 Caller User Name: NETWORK SERVICE
>
> > =A0 Caller Domain: NT AUTHORITY
>
> > =A0 Caller Logon ID: (0x0,0x3E4)
>
> > =A0 Caller Process ID: 4440
>
> > =A0 Transited Services: -
>
> > =A0 Source Network Address: 75.9.17.206
>
> > =A0 Source Port: 3953- Hide quoted text -
>
> > - Show quoted text -- Hide quoted text -
>
> - Show quoted text -


Re: Outlook over internet RPC not working by barretech

barretech
Tue Jul 08 05:33:24 PDT 2008

more info from more checks and testing

there were no saved passwords

i found that if I create a new account on the laptop and on the
server, the laptop supports outlook over rpc just fine

i found that if I create a new account for the troubled user on my
pc, outlook over rpc works just fine here too (of course this is
while I am logged in as myself on my pc)

so, it appears that only the username in combo with that laptop has a
problem .

this fellow had the same probelm it looks like . I will follow some of
teh steps in this link too

http://groups.google.com/group/microsoft.public.windows.server.sbs/browse_thread/thread/8a4d5f55e2a4a7b0/921aea7916325e3b?lnk=st&q=outlook+rpc+problems+with+this+web+page#921aea7916325e3b

more info that might make sense of this is that when IE on that laptop
is used to access OWA it only works to open messages when in Basic
mode . If Premium mode is used the browser is unable to open any
messages and displays an Error on Page in lower left corner . Problems
with this web page might prevent it from being displayed properly ....

so an IE problem maybe. I have cleared out the IE passwords and it did
no help



> On Jul 1, 11:40 am, "Dave Nickason [SBS MVP]"
>
> <gwdib...@NOSPAM.frontiernet.net> wrote:
> > That's pretty weird. You've verified that all the settings match those in
> > the working account, including the authentication type, right?
>
> > I would go into CP -> Users and open the properties of the account. On the
> > Advanced tab, check the saved passwords. You could try just deleting them
> > all, or at least any that seem like they could be the cause.
>
> > Other than that, I can't think of anything that could be causing this. Can
> > the user authenticate to RWW normally?
>
> > The only other place I can think of where passwords are saved is IE, and
> > while I can't imagine it's that, you could try deleting those if all else
> > fails.
>
> > <barret...@hotmail.com> wrote in message
>
> >news:ca7a266c-1d62-41f7-83f6-ee3efb38d951@m3g2000hsc.googlegroups.com...
> > On Jun 30, 3:59 pm, "Dave Nickason [SBS MVP]"
>
> > <gwdib...@NOSPAM.frontiernet.net> wrote:
> > > Have you tried creating a new mail profile for the user? It seems like
> > > you've exhausted the connection issues by virtue of the fact that all the
> > > settings between the two laptops match, and that all the connection points
> > > between the laptops and the SBS are the same.
>

Re: Outlook over internet RPC not working by Dave

Dave
Tue Jul 08 08:34:16 PDT 2008

What happens if you just create a new mail profile for the user? I'd just
go to CP -> Mail and click Show Profiles. Add a new one and set it as the
default. Then configure it all the way through as you would for a new user,
including configuring Outlook RPC.

I can't see how that's going to solve the OWA problem, but if you get the
other working, you might not care. I'd try clearing the IE history, deleting
the temp files, and if still no go, deleting the cookies. As a last resort,
you can do the Reset thing from the Advanced page in IE. That Reset thing
can be a little painful for the user, so if you get specific errors you can
troubleshoot, it might be worth doing that first.


<barretech@hotmail.com> wrote in message
news:6af2ee0c-3834-4c51-938a-758819307c87@26g2000hsk.googlegroups.com...
> more info from more checks and testing
>
> there were no saved passwords
>
> i found that if I create a new account on the laptop and on the
> server, the laptop supports outlook over rpc just fine
>
> i found that if I create a new account for the tr