v-terliu
Thu May 08 20:46:38 PDT 2008
Hello Charlie,
Thank you for posting here. Let's also thank Dave for the input.
According to your description, I understand that you unable to send email
to several external addresses from several internal clients thru Outlook.
If I have misunderstood the problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
I suggest you run the CEICW on SBS to reconfigure the Exchange:
a. Open Server Management.
b. Click To Do List.
c. Click Connect to the Internet.
d. Proceed to the "Firewall" page and select "Enable Firewall".
e. On the "Services Configuration" page, make sure that "E-mail" service
has been checked.
f. On the "Web Services Configuration" page, check the web services that
you want to publish.
g. On the "Web Server Certificate" page, choose "Create a new Web server
certificate" and key in your public domain name in the box.
h. On the "Internet E-mail" page, choose "Enable Internet e-mail".
i. On the "E-mail Delivery Method" page, choose DNS (Use DNS to route
e-mail) or Smart Host (Forward all e-mail to e-mail server at your ISP) to
route your email, If you select smart host, you need to input the IP
address of your smart host.
j. If you're using POP3 connector, please enable POP3 Connector.
k. Key in your e-mail domain name in "Email Domain Name" page.
l. Finish the wizard.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Can you send email to the problematic external addresses via OWA?
2. Can you send email to internal mailbox from the problematic client
computers?
3. Can you send email to the problematic external addresses from the good
Outlook clients?
4. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.
B. Under the General tab, check the option "Enable Logging".
C. With "W3C Extended Log File Format", click "Properties".
D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.
E. Switch to the "Extended Properties", and then select to enable All the
logging Options.
F. Click OK to apply the modification.
G. Right-click Default SMTP Virtual Server and click Stop.
H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.
I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".
5. Using Message Tracking Center to track the e-mails:
========================================
Please enable Message Tracking Center via the steps included in the
following article:
How to Enable Message Tracking Center on a Server
http://technet.microsoft.com/en-us/library/cb3d10f6-ad5d-40c7-a0f5-718e67c25
5d3.aspx
After enabling Message Tracking Center, please ask the user who encounter
this problem to send an e-mail:
Track the message:
----------------------------------------
a. Open Exchange System Manager.
b. Click Tools-> Message Tracking Center.
c. In the right pane, click Sender, enter the name/alias of the user, click
Check Names, and click OK.
d. Click Server, enter the FQDN of the SBS server, click Check Names and
click OK.
e. Set the time correctly.
f. Click Find Now.
g. In the bottom pane, the e-mail just sent appears.
h. Click it and the Message History window will pop up.
i. Take a screenshot of the Message History.
Take a screenshot
----------------------------
a. Leave the Message History on the screen and press the Print Screen key
(PrtScn) on the keyboard.
b. Click "Start", click "Run", type "mspaint" (without quotation marks),
and click "OK".
c. In the Paint program, click the "Edit" menu, click "Paste", click the
"File" menu, and click "Save".
d. The "Save As" dialogue box will appear. Type a file name in the "File
name:" box, for example: "screenshot".
e. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as
type" box, and then click "Save".
Please send this saved JPEG file to my email account at
v-terliu@microsoft.com
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| Thread-Topic: Outlook 2003
| thread-index: Aciw4e8ZTBAqVrW3SmmQq9S68bTptg==
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<info@progressivepartnership.co.uk.(donotspam).>
| References: <F3CE80C5-7EF4-470E-819C-F8162522211C@microsoft.com>
<A32D980D-3CCF-4830-9413-241E8EC9A7AC@microsoft.com>
| Subject: Re: Outlook 2003
| Date: Thu, 8 May 2008 01:03:00 -0700
| Lines: 56
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|
| Dave,
| Thank you for your reply.
| I have taken Outlook out of Cached Exchange Mode for one of the affected
| users and it doesn't make a difference, mail still does not get through.
| I have updated the server from Windoes Update and I have checked the
| Application logs but cannot see anything in there that is reporting a
problem
| with Exchange.
|
| I also checked the Message Tracking Centre in ESM and the emails are not
| there so I can only assume that they are not reaching Exchange.
|
| Is there anything else you can think of??
|
| kind regards
|
| Charlie
|
| "Dave Nickason [SBS MVP]" wrote:
|
| > The first thing I would try for this is, for one of the effected users,
take
| > Outlook out of Cached Exchange Mode. I've seen similar problems caused
by
| > OST issues. If that fixes it, I'd delete the existing OST, then put
Outlook
| > back into cached mode and let it recreate the OST.
| >
| > The second thing I'd do is to search for some of the missing messages
in the
| > Message Tracking Center in ESM. That should tell you if they ever got
to
| > Exchange, and if so, where they went from there.
| >
| > Also check the Application log on the SBS to see if Exchange is
complaining
| > about anything, and make sure you're up to date with patches for both
| > Outlook and Exchange.
| >
| > "Charles Moncrieff" <info@progressivepartnership.co.uk.(donotspam).>
wrote
| > in message news:F3CE80C5-7EF4-470E-819C-F8162522211C@microsoft.com...
| > > We have a SBS 2003 server standard edition, one NIC with exchange and
| > > external router, 40 users.
| > > This network has been running perfectly until last week. One user has
| > > issues
| > > sending emails via Micorosft Outlook 2003 to certain users in their
| > > contact
| > > address book.
| > > The emails will show up under the sent items folder but they never
arrive
| > > at
| > > the recipient, no non deliver report or errors are generated.
| > > Emails do not show up under exchange server mail queue.
| > > Only 3-4 people are effected with this issue, emails are sent and
received
| > > by everyone else.
| > >
| > > I have removed the addresses that are causing this problem then
re-entered
| > > them, re-installed outlook, repaired the inbox, checked the email
quotas
| > > but
| > > to no avail.
| > > Any help would be appreciated
| > >
| > > Charlie
| >
|