Re: Oulook error by Dave
Dave
Thu Jun 26 08:12:41 PDT 2008
If the user's mail profile uses Cached Exchange Mode, he/she will have an
offline address book. You can go to CP -> Mail and run the wizard to
view/change existing e-mail accounts to see if cached mode is enabled (it is
by default).
I would go to CP -> Mail and view or change existing directories. Make sure
you see the Outlook Address Book as an installed service. If not, run it
again and add the Outlook Address Book. I've seen it once or twice where
somehow this didn't get installed.
If everything looks like it's configured properly and you're still getting
the errors, I guess what I'd do is to make sure Outlook is not running
(check Task Manager), then delete the offline address book files to the
recycle bin. In the %userprofile%\Local Settings\Application
Data\Microsoft\Outlook folder, it's the *.OAB files - probably 5 or 6 of
them. Restart Outlook, and go to Tools -> Send/Receive -> Download address
book and see if it works.
I've never deleted the OAB files, but can't see how doing so would cause any
problem. YMMV.
"Billy" <billy@ms-forums.com> wrote in message
news:ugIzKb51IHA.4572@TK2MSFTNGP03.phx.gbl...
> One of my users is getting a lot of sync errors in Outlook
>
> 16:19:34 Synchronizer Version 11.0.8200
> 16:19:34 Synchronizing Mailbox 'Simon Taylor'
> 16:19:34 Done
> 12:10:38 Microsoft Exchange offline address book
> 16:10:38 0X80004005
>
> On his desktop Outlook connected to the LAN.
>
> No other issues.
>
> I don't think he has a offline addressbook!
>
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