Cris
Thu Mar 27 08:42:46 PDT 2008
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Again, just to be clear...is paperport the only application affected?
Are you running this from the server (if so, I'd install this locally to =
a machine and see if the behavior changes)?
There are very, very few applications that really run well when being =
executed from the server by several folks at once.
Did this by any chance start happening after the installation of the =
Symantec Endpoint installation??
--=20
Cris Hanna [SBS - MVP]
-----------------------------------------------------------
MVPs Do Not Work for Microsoft
Please do not contact me directly regarding issues
"Wopster" <Wopster@discussions.microsoft.com> wrote in message =
news:3B1AA749-2D9E-4234-9C58-96292D451158@microsoft.com...
Cris,
Sbs Standard Edition Pre-installed on a dell server with all service =
packs=20
installed.=20
Symantec Endpoint virus software and win Xp pro workstations.
Essentially what is happening after paperport freezes is that we can =
view=20
files on the mapped network drives (within windows explorer) but are =
unable=20
to open any of those files within a normal time period (approximately =
2=20
minutes for a small file, any file). Because most of our applications =
run as=20
shared executables off of the server they are really effected.=20
I tried restarting all services and processes on the server to see if =
I=20
could determine which one was being effected by the paperport freeze =
with no=20
luck.
This is similar to that slow copy problem some sbs2k3 dc's and xp pro=20
stations would have several years ago, only different, but similar in =
the way=20
the server didn't have any tell tale signs of an issue. (as far as=20
performance,task,network monitoring goes)=20
Take Care,
Tony
"Cris Hanna [SBS-MVP]" wrote:
> Are you running SBS standard or premium?
> Has it ever worked?
> Is it only Paperport that acts up?
>=20
> --=20
> Cris Hanna [SBS - MVP]
> -----------------------------------------------------------
> MVPs Do Not Work for Microsoft
> Please do not contact me directly regarding issues
> "Wopster" <Wopster@discussions.microsoft.com> wrote in message =
news:42C4BD9A-E3A6-4717-9C83-13D9E99A922F@microsoft.com...
> Hello i've got an odd one I was hoping I could get some assistance =
with,
>=20
> This customer has 10 new xp pro computers and 1 sbs2k3 server =
that I=20
> installed. They rely on PaperPort for their document/pdf/scanning =
management.=20
>=20
> Several times a week when copying or renaming a file within =
paperport,=20
> it freezes. When it freezes on this users system it takes down =
every=20
> application for every user on the network, with the normal unable =
to open=20
> file type of error.
>=20
> I unplug her system from the network thinking it is the source =
of the=20
> problem or interference, this does not change anything.
>=20
> Here's where it gets wierd. Even though none of the =
applications will=20
> run, I can still access the mapped drive and copy and paste items =
from it. I=20
> can ping the server and bring up the internet. Outlook remains =
connected and=20
> recieves mail fine.=20
> However, no network applications will work. With performance =
monitor running=20
> on the server I can see the number of open files go from 170 down =
to 0=20
> immediately following the paperport crash.
>=20
> In task manager on the server my processor is normal and below =
15%, ram=20
> and virtual memory are normal, there are no tasks eating up the =
processor.=20
> There are no events in the event log relating to any type of =
problem. I=20
> disconnect the server from the network and attempt to rename the =
folder (via=20
> win explorer) that the user was copying when paperport crashed, I =
cannot=20
> rename it explorer essentially freezes. Only a reboot of the =
server will=20
> bring the network back to its normal state.=20
>=20
> My question is this:=20
>=20
> What performance monitoring counters would you recommend I watch =
to=20
> determine why the server is not processing requests? (I can't seem =
to=20
> determine to what it's not processing since the mapped drives are =
still up=20
> and running, and outlook is as well) (please omit the default =
counters,=20
> current drive queue length, ,active connections and open files)
>=20
> When a workstation copys a folder from the server to another =
directory on=20
> the server and the workstation crashes in the middle of the copy, =
what=20
> process or service running on the Server would be effected by the =
workstation=20
> crashing?
> =20
> Theoretically If I can see the files on a mapped drive without any =
problems=20
> but when I go to open those files in any app =
(word,excel,adobe,etc) and the=20
> app freezes without any errors what would this be indicitive of? =
(assuming of=20
> course it's not a permission problem, I can open said docs locally =
on my=20
> workstation, and after a server reboot those files open fine)
>=20
> It seems the server is detecting a partial copy or corrupt file =
and for some=20
> reason this is taking the server down.
>=20
> Oh there is one important thing I forgot to mention, they were =
having the=20
> same exact problem on another server before I installed the =
sbs2k3. Also, all=20
> workstations have been replaced with no results.
>=20
> I am absolutely positive this is a paperport specific issue =
(sorry, and yes=20
> I have posted in the paperport newsgroup as well). I'm looking for =
help in=20
> how to determine what the exact problem it is causing on my server =
is.
>=20
> As always thanks for your time and assistance,
>=20
> Tony
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<DIV><FONT face=3DArial size=3D2>Again, just to be clear...is paperport =
the only=20
application affected?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Are you running this from the server =
(if so, I'd=20
install this locally to a machine and see if the behavior =
changes)?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>There are very, very few applications =
that really=20
run well when being executed from the server by several folks at=20
once.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>Did this by any chance start happening =
after the=20
installation of the Symantec Endpoint installation??</FONT></DIV>
<DIV><BR>-- <BR>Cris Hanna [SBS -=20
MVP]<BR>-----------------------------------------------------------<BR>MV=
Ps Do=20
Not Work for Microsoft<BR>Please do not contact me directly regarding=20
issues</DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Wopster" <<A=20
=
href=3D"mailto:Wopster@discussions.microsoft.com">Wopster@discussions.mic=
rosoft.com</A>>=20
wrote in message <A=20
=
href=3D"news:3B1AA749-2D9E-4234-9C58-96292D451158@microsoft.com">news:3B1=
AA749-2D9E-4234-9C58-96292D451158@microsoft.com</A>...</DIV>Cris,<BR><BR>=
Sbs=20
Standard Edition Pre-installed on a dell server with all service packs =
<BR>installed. <BR>Symantec Endpoint virus software and win Xp pro=20
workstations.<BR><BR>Essentially what is happening after paperport =
freezes is=20
that we can view <BR>files on the mapped network drives (within =
windows=20
explorer) but are unable <BR>to open any of those files within a =
normal time=20
period (approximately 2 <BR>minutes for a small file, any file). =
Because most=20
of our applications run as <BR>shared executables off of the server =
they are=20
really effected. <BR><BR>I tried restarting all services and processes =
on the=20
server to see if I <BR>could determine which one was being effected by =
the=20
paperport freeze with no <BR>luck.<BR><BR>This is similar to that slow =
copy=20
problem some sbs2k3 dc's and xp pro <BR>stations would have several =
years ago,=20
only different, but similar in the way <BR>the server didn't have any =
tell=20
tale signs of an issue. (as far as <BR>performance,task,network =
monitoring=20
goes) <BR><BR>Take Care,<BR> Tony<BR><BR>"Cris =
Hanna=20
[SBS-MVP]" wrote:<BR><BR>> Are you running SBS standard or =
premium?<BR>>=20
Has it ever worked?<BR>> Is it only Paperport that acts up?<BR>> =
<BR>> -- <BR>> Cris Hanna [SBS - MVP]<BR>>=20
-----------------------------------------------------------<BR>> =
MVPs Do=20
Not Work for Microsoft<BR>> Please do not contact me directly =
regarding=20
issues<BR>> "Wopster" <<A=20
=
href=3D"mailto:Wopster@discussions.microsoft.com">Wopster@discussions.mic=
rosoft.com</A>>=20
wrote in message <A=20
=
href=3D"news:42C4BD9A-E3A6-4717-9C83-13D9E99A922F@microsoft.com">news:42C=
4BD9A-E3A6-4717-9C83-13D9E99A922F@microsoft.com</A>...<BR>>  =
;=20
Hello i've got an odd one I was hoping I could get some assistance=20
with,<BR>> <BR>> This =
customer has=20
10 new xp pro computers and 1 sbs2k3 server that I =
<BR>> =20
installed. They rely on PaperPort for their document/pdf/scanning =
management.=20
<BR>> <BR>> Several times a =
week=20
when copying or renaming a file within paperport, <BR>> =
it=20
freezes. When it freezes on this users system it takes down every=20
<BR>> application for every user on the network, with =
the=20
normal unable to open <BR>> file type of error.<BR>> =
<BR>> I unplug her system from the =
network=20
thinking it is the source of the <BR>> problem or =
interference,=20
this does not change anything.<BR>>=20
<BR>> Here's where it gets =
wierd. Even=20
though none of the applications will <BR>> run, I can =
still=20
access the mapped drive and copy and paste items from it. I=20
<BR>> can ping the server and bring up the internet. =
Outlook=20
remains connected and <BR>> recieves mail fine.=20
<BR>> However, no network applications will work. With=20
performance monitor running <BR>> on the server I can =
see the=20
number of open files go from 170 down to 0 <BR>> =
immediately=20
following the paperport crash.<BR>>=20
<BR>> In task manager on the =
server my=20
processor is normal and below 15%, ram <BR>> and =
virtual memory=20
are normal, there are no tasks eating up the processor. =
<BR>> =20
There are no events in the event log relating to any type of problem. =
I=20
<BR>> disconnect the server from the network and =
attempt to=20
rename the folder (via <BR>> win explorer) that the =
user was=20
copying when paperport crashed, I cannot <BR>> rename =
it=20
explorer essentially freezes. Only a reboot of the server will=20
<BR>> bring the network back to its normal state. =
<BR>>=20
<BR>> My question is this: <BR>>=20
<BR>> What performance monitoring counters would you =
recommend=20
I watch to <BR>> determine why the server is not =
processing=20
requests? (I can't seem to <BR>> determine to what it's =
not=20
processing since the mapped drives are still up <BR>> =
and=20
running, and outlook is as well) (please omit the default counters,=20
<BR>> current drive queue length, ,active connections =
and open=20
files)<BR>> <BR>> When a workstation copys a folder =
from the=20
server to another directory on <BR>> the server and the =
workstation crashes in the middle of the copy, what =
<BR>> =20
process or service running on the Server would be effected by the =
workstation=20
<BR>> crashing?<BR>> =20
<BR>> Theoretically If I can see the files on a mapped =
drive=20
without any problems <BR>> but when I go to open those =
files in=20
any app (word,excel,adobe,etc) and the <BR>> app =
freezes=20
without any errors what would this be indicitive of? (assuming of=20
<BR>> course it's not a permission problem, I can open =
said=20
docs locally on my <BR>> workstation, and after a =
server reboot=20
those files open fine)<BR>> <BR>> It seems the =
server is=20
detecting a partial copy or corrupt file and for some =
<BR>> =20
reason this is taking the server down.<BR>> <BR>> Oh =
there=20
is one important thing I forgot to mention, they were having the=20
<BR>> same exact problem on another server before I =
installed=20
the sbs2k3. Also, all <BR>> workstations have been =
replaced=20
with no results.<BR>> <BR>> I am absolutely positive =
this is=20
a paperport specific issue (sorry, and yes <BR>> I have =
posted=20
in the paperport newsgroup as well). I'm looking for help in=20
<BR>> how to determine what the exact problem it is =
causing on=20
my server is.<BR>> <BR>> As always thanks for your =
time and=20
assistance,<BR>> <BR>> =
Tony</BLOCKQUOTE></BODY></HTML>
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