SBS2003 Keeps crashing Help!!!

Hi All

Sbs2003 Sp1 Running exchange 2003

Over the last couple of days the server keep hanging for no reason i have
checked the application & system Log to no avai do i contact mircosoft for
help or not i'm on holiday next week as well which does not help



Cheers

Jason

Larry
Thu Jun 26 03:29:27 PDT 2008

Hi Jason:

Can you furnish any more information?

Do we mean that it stops responding from the console, or that all services
such as file and print, email, access to the inet etc all stop?

SBS standard or premium? Premium services installed?

What Anti Virus is installed?

No messages? No errors or related warnings in the event logs? No
spontaneous restarts? Just stops running?

At what stage? What is going on when this happens? Someone working at the
console? Someone RDP to the server?

Any new hardware or software been installed?

What is the free space on the drives/partitions. Should be bare minimum 20%
free space.

Have you run the SBS BPA and fixed what ever it finds?

www.sbsbpa.com

--
Larry

"Jason" <Jason@hotmail.com> wrote in message
news:e6AM5V31IHA.1628@TK2MSFTNGP03.phx.gbl...
> Hi All
>
> Sbs2003 Sp1 Running exchange 2003
>
> Over the last couple of days the server keep hanging for no reason i have
> checked the application & system Log to no avai do i contact mircosoft for
> help or not i'm on holiday next week as well which does not help
>
>
>
> Cheers
>
> Jason
>
>
>

Jason
Thu Jun 26 05:44:36 PDT 2008

Hi Larry

Thanks for the reply

The server just hangs I have to do a hard reboot

we are using standard

eset is the av installed

No error message it just stops

NO hardware or software installed in the last 2 months

we have about 60% free on drive c and 85% on disk D free

Good called on the sbs bpa i did not think of that cheers i will try that


Jason

"

Jason
Thu Jun 26 05:51:10 PDT 2008

Hi Larry just ran sbs bpa

All Issues


Network interface driver file is more than one year old
small business registry key exists
pop3 connector snap-in has not been updated

That It

Jason


"Jason" <Jason@hotmail.com> wrote in message
news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
> Hi Larry
>
> Thanks for the reply
>
> The server just hangs I have to do a hard reboot
>
> we are using standard
>
> eset is the av installed
>
> No error message it just stops
>
> NO hardware or software installed in the last 2 months
>
> we have about 60% free on drive c and 85% on disk D free
>
> Good called on the sbs bpa i did not think of that cheers i will try that
>
>
> Jason
>
> "
>

Merv
Thu Jun 26 05:56:04 PDT 2008

> No error message it just stops

Make sure the server isn't overheating (check all fans, CPU fan and case
fans). Could also be a bad power supply or other electrical glitch. (I'm
assuming you have no mouse pointer or keyboard control once it "hangs".
i.e., it 'freezes').

--
Merv Porter [SBS-MVP]
============================

"Jason" <Jason@hotmail.com> wrote in message
news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
> Hi Larry
>
> Thanks for the reply
>
> The server just hangs I have to do a hard reboot
>
> we are using standard
>
> eset is the av installed
>
> No error message it just stops
>
> NO hardware or software installed in the last 2 months
>
> we have about 60% free on drive c and 85% on disk D free
>
> Good called on the sbs bpa i did not think of that cheers i will try that
>
>
> Jason
>
> "
>

Jason
Thu Jun 26 05:59:49 PDT 2008

The server is attached to a ups power system and yes there is no mouse or
keyboard, the clock at the botton tell me when the system went down

Jason




"Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>> No error message it just stops
>
> Make sure the server isn't overheating (check all fans, CPU fan and case
> fans). Could also be a bad power supply or other electrical glitch. (I'm
> assuming you have no mouse pointer or keyboard control once it "hangs".
> i.e., it 'freezes').
>
> --
> Merv Porter [SBS-MVP]
> ============================
>
> "Jason" <Jason@hotmail.com> wrote in message
> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>> Hi Larry
>>
>> Thanks for the reply
>>
>> The server just hangs I have to do a hard reboot
>>
>> we are using standard
>>
>> eset is the av installed
>>
>> No error message it just stops
>>
>> NO hardware or software installed in the last 2 months
>>
>> we have about 60% free on drive c and 85% on disk D free
>>
>> Good called on the sbs bpa i did not think of that cheers i will try that
>>
>>
>> Jason
>>
>> "
>>
>
>

Cliff
Thu Jun 26 06:08:44 PDT 2008

Ahh. Once I read the clock thing, I realized you've posted this multiple
times.

So I'll repeat my question from the other post...

You can *see* the clock on the console? Are you leaving this server open
with a user logged in??

-Cliff

"Jason" <Jason@hotmail.com> wrote in message
news:ePY2Fy41IHA.3968@TK2MSFTNGP04.phx.gbl...
> The server is attached to a ups power system and yes there is no mouse or
> keyboard, the clock at the botton tell me when the system went down
>
> Jason
>
>
>
>
> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
> news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>> No error message it just stops
>>
>> Make sure the server isn't overheating (check all fans, CPU fan and case
>> fans). Could also be a bad power supply or other electrical glitch.
>> (I'm assuming you have no mouse pointer or keyboard control once it
>> "hangs". i.e., it 'freezes').
>>
>> --
>> Merv Porter [SBS-MVP]
>> ============================
>>
>> "Jason" <Jason@hotmail.com> wrote in message
>> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>>> Hi Larry
>>>
>>> Thanks for the reply
>>>
>>> The server just hangs I have to do a hard reboot
>>>
>>> we are using standard
>>>
>>> eset is the av installed
>>>
>>> No error message it just stops
>>>
>>> NO hardware or software installed in the last 2 months
>>>
>>> we have about 60% free on drive c and 85% on disk D free
>>>
>>> Good called on the sbs bpa i did not think of that cheers i will try
>>> that
>>>
>>>
>>> Jason
>>>
>>> "
>>>
>>
>>
>
>

Jason
Thu Jun 26 06:18:57 PDT 2008

Hi Cliff

I don't understand the question sorry cliff

Yes i can see the clock on the console but when the computer stops so does
the clock

Next question yes we do leave the server loged on as administrator I thought
we had to up so exchange would work? is that right sorry about not replying
before

Jason


"Cliff Galiher" <cgaliher@gmail.com> wrote in message
news:030C0619-B38C-4A61-8101-5114058FA19F@microsoft.com...
> Ahh. Once I read the clock thing, I realized you've posted this multiple
> times.
>
> So I'll repeat my question from the other post...
>
> You can *see* the clock on the console? Are you leaving this server open
> with a user logged in??
>
> -Cliff
>
> "Jason" <Jason@hotmail.com> wrote in message
> news:ePY2Fy41IHA.3968@TK2MSFTNGP04.phx.gbl...
>> The server is attached to a ups power system and yes there is no mouse or
>> keyboard, the clock at the botton tell me when the system went down
>>
>> Jason
>>
>>
>>
>>
>> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
>> news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>>> No error message it just stops
>>>
>>> Make sure the server isn't overheating (check all fans, CPU fan and case
>>> fans). Could also be a bad power supply or other electrical glitch.
>>> (I'm assuming you have no mouse pointer or keyboard control once it
>>> "hangs". i.e., it 'freezes').
>>>
>>> --
>>> Merv Porter [SBS-MVP]
>>> ============================
>>>
>>> "Jason" <Jason@hotmail.com> wrote in message
>>> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>>>> Hi Larry
>>>>
>>>> Thanks for the reply
>>>>
>>>> The server just hangs I have to do a hard reboot
>>>>
>>>> we are using standard
>>>>
>>>> eset is the av installed
>>>>
>>>> No error message it just stops
>>>>
>>>> NO hardware or software installed in the last 2 months
>>>>
>>>> we have about 60% free on drive c and 85% on disk D free
>>>>
>>>> Good called on the sbs bpa i did not think of that cheers i will try
>>>> that
>>>>
>>>>
>>>> Jason
>>>>
>>>> "
>>>>
>>>
>>>
>>
>>
>

James
Thu Jun 26 06:32:57 PDT 2008

Jason wrote:
> Hi Larry
>
> Thanks for the reply
>
> The server just hangs I have to do a hard reboot
>
> we are using standard
>
> eset is the av installed
>
> No error message it just stops
>
> NO hardware or software installed in the last 2 months
>
> we have about 60% free on drive c and 85% on disk D free
>
> Good called on the sbs bpa i did not think of that cheers i will try that

Jason,

If you are using NOD32 (ESET) v 3.0, you may want to check which build
you have. V. 3.0 is known to cause some serious "hanging" and "freezing"
with Windows 2003 (inc SBS). I'm not saying this is the issue, but it
is one avenue to explore.

See these posts for more information:

http://www.wilderssecurity.com/showthread.php?t=212989
http://www.wilderssecurity.com/showthread.php?t=196980
http://www.wilderssecurity.com/showthread.php?t=198897 (v long, but has
the whole thread)

I had a similar issue with v.3 and rolled back to v2.7 which is flawless.

It is supposed to be fixed in build v.3.657 onwards, but I've not
checked. Still running 2.7 here and will probably move to Trend when the
license runs out.

Make sure you also set up real-time scanning exclusions.. (i.e sysvol
folder etc...).

SteveB
Thu Jun 26 08:36:25 PDT 2008

Its a server and doesn't need to be left logged in for Exchange to work.

"Jason" <Jason@hotmail.com> wrote in message
news:OAmRy841IHA.524@TK2MSFTNGP05.phx.gbl...
> Hi Cliff
>
> I don't understand the question sorry cliff
>
> Yes i can see the clock on the console but when the computer stops so does
> the clock
>
> Next question yes we do leave the server loged on as administrator I
> thought we had to up so exchange would work? is that right sorry about not
> replying before
>
> Jason
>
>
> "Cliff Galiher" <cgaliher@gmail.com> wrote in message
> news:030C0619-B38C-4A61-8101-5114058FA19F@microsoft.com...
>> Ahh. Once I read the clock thing, I realized you've posted this
>> multiple times.
>>
>> So I'll repeat my question from the other post...
>>
>> You can *see* the clock on the console? Are you leaving this server
>> open with a user logged in??
>>
>> -Cliff
>>
>> "Jason" <Jason@hotmail.com> wrote in message
>> news:ePY2Fy41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>> The server is attached to a ups power system and yes there is no mouse
>>> or keyboard, the clock at the botton tell me when the system went down
>>>
>>> Jason
>>>
>>>
>>>
>>>
>>> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
>>> news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>>>> No error message it just stops
>>>>
>>>> Make sure the server isn't overheating (check all fans, CPU fan and
>>>> case fans). Could also be a bad power supply or other electrical
>>>> glitch. (I'm assuming you have no mouse pointer or keyboard control
>>>> once it "hangs". i.e., it 'freezes').
>>>>
>>>> --
>>>> Merv Porter [SBS-MVP]
>>>> ============================
>>>>
>>>> "Jason" <Jason@hotmail.com> wrote in message
>>>> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>>>>> Hi Larry
>>>>>
>>>>> Thanks for the reply
>>>>>
>>>>> The server just hangs I have to do a hard reboot
>>>>>
>>>>> we are using standard
>>>>>
>>>>> eset is the av installed
>>>>>
>>>>> No error message it just stops
>>>>>
>>>>> NO hardware or software installed in the last 2 months
>>>>>
>>>>> we have about 60% free on drive c and 85% on disk D free
>>>>>
>>>>> Good called on the sbs bpa i did not think of that cheers i will try
>>>>> that
>>>>>
>>>>>
>>>>> Jason
>>>>>
>>>>> "
>>>>>
>>>>
>>>>
>>>
>>>
>>
>
>

Cliff
Thu Jun 26 10:01:07 PDT 2008

Jason:

A hard lock like that (even the clock stopping) would seem to indicate a
hardware issue. James makes a good point though, I've heard of Nod32
causing lock-ups as well...but never that hard. Still worth checking out.

So, in this order:
1) try disabling NOD32 or updating it to the latest version.
2) Check your hardware for problems. Fans not spinning, buildup of dust,
etc.
3) Power related issues. Even if the UPS is good, if the power supply IN
THE SERVER is failing, it'll cause problems.

And on an unrelated note, you do NOT need to leave your server logged in
with an administrator account to work. In fact, leaving it logged in is
very very bad from a security standpoint. All system services (such as
exchange) run with various system accounts and run in the background. The
"console" is exactly that...just a window to adjust how things run...but not
necessary for them to run in the background.

-Cliff

"Jason" <Jason@hotmail.com> wrote in message
news:OAmRy841IHA.524@TK2MSFTNGP05.phx.gbl...
> Hi Cliff
>
> I don't understand the question sorry cliff
>
> Yes i can see the clock on the console but when the computer stops so does
> the clock
>
> Next question yes we do leave the server loged on as administrator I
> thought we had to up so exchange would work? is that right sorry about not
> replying before
>
> Jason
>
>
> "Cliff Galiher" <cgaliher@gmail.com> wrote in message
> news:030C0619-B38C-4A61-8101-5114058FA19F@microsoft.com...
>> Ahh. Once I read the clock thing, I realized you've posted this
>> multiple times.
>>
>> So I'll repeat my question from the other post...
>>
>> You can *see* the clock on the console? Are you leaving this server
>> open with a user logged in??
>>
>> -Cliff
>>
>> "Jason" <Jason@hotmail.com> wrote in message
>> news:ePY2Fy41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>> The server is attached to a ups power system and yes there is no mouse
>>> or keyboard, the clock at the botton tell me when the system went down
>>>
>>> Jason
>>>
>>>
>>>
>>>
>>> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
>>> news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>>>> No error message it just stops
>>>>
>>>> Make sure the server isn't overheating (check all fans, CPU fan and
>>>> case fans). Could also be a bad power supply or other electrical
>>>> glitch. (I'm assuming you have no mouse pointer or keyboard control
>>>> once it "hangs". i.e., it 'freezes').
>>>>
>>>> --
>>>> Merv Porter [SBS-MVP]
>>>> ============================
>>>>
>>>> "Jason" <Jason@hotmail.com> wrote in message
>>>> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>>>>> Hi Larry
>>>>>
>>>>> Thanks for the reply
>>>>>
>>>>> The server just hangs I have to do a hard reboot
>>>>>
>>>>> we are using standard
>>>>>
>>>>> eset is the av installed
>>>>>
>>>>> No error message it just stops
>>>>>
>>>>> NO hardware or software installed in the last 2 months
>>>>>
>>>>> we have about 60% free on drive c and 85% on disk D free
>>>>>
>>>>> Good called on the sbs bpa i did not think of that cheers i will try
>>>>> that
>>>>>
>>>>>
>>>>> Jason
>>>>>
>>>>> "
>>>>>
>>>>
>>>>
>>>
>>>
>>
>
>

Jason
Fri Jun 27 01:35:42 PDT 2008

Hi Cliff

Thank for the reply

You learn some thing every day I did not know u can not be logged in to the
server

I have update nod32 to the lastest version of 3.0.657.0 on the server see if
that helps

I have tested the ups it came back working ok


Cheers All for your help


Jason





"Cliff Galiher" <cgaliher@gmail.com> wrote in message
news:A2B116D5-EFFD-41B2-8084-16093D214C50@microsoft.com...
> Jason:
>
> A hard lock like that (even the clock stopping) would seem to indicate a
> hardware issue. James makes a good point though, I've heard of Nod32
> causing lock-ups as well...but never that hard. Still worth checking out.
>
> So, in this order:
> 1) try disabling NOD32 or updating it to the latest version.
> 2) Check your hardware for problems. Fans not spinning, buildup of dust,
> etc.
> 3) Power related issues. Even if the UPS is good, if the power supply IN
> THE SERVER is failing, it'll cause problems.
>
> And on an unrelated note, you do NOT need to leave your server logged in
> with an administrator account to work. In fact, leaving it logged in is
> very very bad from a security standpoint. All system services (such as
> exchange) run with various system accounts and run in the background. The
> "console" is exactly that...just a window to adjust how things run...but
> not necessary for them to run in the background.
>
> -Cliff
>
> "Jason" <Jason@hotmail.com> wrote in message
> news:OAmRy841IHA.524@TK2MSFTNGP05.phx.gbl...
>> Hi Cliff
>>
>> I don't understand the question sorry cliff
>>
>> Yes i can see the clock on the console but when the computer stops so
>> does the clock
>>
>> Next question yes we do leave the server loged on as administrator I
>> thought we had to up so exchange would work? is that right sorry about
>> not replying before
>>
>> Jason
>>
>>
>> "Cliff Galiher" <cgaliher@gmail.com> wrote in message
>> news:030C0619-B38C-4A61-8101-5114058FA19F@microsoft.com...
>>> Ahh. Once I read the clock thing, I realized you've posted this
>>> multiple times.
>>>
>>> So I'll repeat my question from the other post...
>>>
>>> You can *see* the clock on the console? Are you leaving this server
>>> open with a user logged in??
>>>
>>> -Cliff
>>>
>>> "Jason" <Jason@hotmail.com> wrote in message
>>> news:ePY2Fy41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>>> The server is attached to a ups power system and yes there is no mouse
>>>> or keyboard, the clock at the botton tell me when the system went down
>>>>
>>>> Jason
>>>>
>>>>
>>>>
>>>>
>>>> "Merv Porter [SBS-MVP]" <mwport@no_spam_hotmail.com> wrote in message
>>>> news:uztWAw41IHA.3968@TK2MSFTNGP04.phx.gbl...
>>>>>> No error message it just stops
>>>>>
>>>>> Make sure the server isn't overheating (check all fans, CPU fan and
>>>>> case fans). Could also be a bad power supply or other electrical
>>>>> glitch. (I'm assuming you have no mouse pointer or keyboard control
>>>>> once it "hangs". i.e., it 'freezes').
>>>>>
>>>>> --
>>>>> Merv Porter [SBS-MVP]
>>>>> ============================
>>>>>
>>>>> "Jason" <Jason@hotmail.com> wrote in message
>>>>> news:eePklp41IHA.5472@TK2MSFTNGP06.phx.gbl...
>>>>>> Hi Larry
>>>>>>
>>>>>> Thanks for the reply
>>>>>>
>>>>>> The server just hangs I have to do a hard reboot
>>>>>>
>>>>>> we are using standard
>>>>>>
>>>>>> eset is the av installed
>>>>>>
>>>>>> No error message it just stops
>>>>>>
>>>>>> NO hardware or software installed in the last 2 months
>>>>>>
>>>>>> we have about 60% free on drive c and 85% on disk D free
>>>>>>
>>>>>> Good called on the sbs bpa i did not think of that cheers i will try
>>>>>> that
>>>>>>
>>>>>>
>>>>>> Jason
>>>>>>
>>>>>> "
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>
>>
>