v-terliu
Fri Mar 28 02:43:54 PDT 2008
Hello Jens,
Thank you for posting here. Let's also thank Lanwench for the good
questions.
According to your description, I understand that you create a contact and
forward email to external mailbox, but the email from Gmail unable to
forward and get NDR. If I have misunderstood the problem, please don't
hesitate to let me know.
This is really a strange issue. Before we go any further, please perform
the following steps to narrow down this issue:
1. Please disable the forward function on the properties of
name@internal.dk, and then send email to it from Gmail. Is it success?
2. Please change the forward function on the properties of
name@internal.dk, make it forward email to another external domain. Is it
success?
3. Please try to send email from Gmail to name@external.dk directly. Is it
success?
4. Please try to apply a new Gmail account, and perform the above 3 test
again. What are the results?
5. Please save the NDR and send it to me.
6. Enable SMTP logging and gather SMTP log to troubleshoot the issue:
A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.
B. Under the General tab, check the option "Enable Logging".
C. With "W3C Extended Log File Format", click "Properties".
D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.
E. Switch to the "Extended Properties", and then select to enable All the
logging Options.
F. Click OK to apply the modification.
G. Right-click Default SMTP Virtual Server and click Stop.
H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.
I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".
7. Using Message Tracking Center to track the e-mails:
========================================
Please enable Message Tracking Center via the steps included in the
following article:
How to Enable Message Tracking Center on a Server
http://technet.microsoft.com/en-us/library/cb3d10f6-ad5d-40c7-a0f5-718e67c25
5d3.aspx
After enabling Message Tracking Center, please ask the user who encounter
this problem to send an e-mail:
Track the message:
----------------------------------------
a. Open Exchange System Manager.
b. Click Tools-> Message Tracking Center.
c. In the right pane, click Sender, enter the name/alias of the user, click
Check Names, and click OK.
d. Click Server, enter the FQDN of the SBS server, click Check Names and
click OK.
e. Set the time correctly.
f. Click Find Now.
g. In the bottom pane, the e-mail just sent appears.
h. Click it and the Message History window will pop up.
i. Take a screenshot of the Message History.
Take a screenshot
----------------------------
a. Leave the Message History on the screen and press the Print Screen key
(PrtScn) on the keyboard.
b. Click "Start", click "Run", type "mspaint" (without quotation marks),
and click "OK".
c. In the Paint program, click the "Edit" menu, click "Paste", click the
"File" menu, and click "Save".
d. The "Save As" dialogue box will appear. Type a file name in the "File
name:" box, for example: "screenshot".
e. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as
type" box, and then click "Save".
Please send this saved JPEG file to my email account at
v-terliu@microsoft.com
8. Please collect the MPS Report for Exchange:
a) Download MPSRPT_Exchange.EXE from the following link:
http://www.microsoft.com/downloads/details.aspx?familyid=cebf3c7c-7ca5-408f-
88b7-f9c79b7306c0&displaylang=en
b) Double-click the executable file to start the report gathering tool, and
then accept the end-user licensing agreement (EULA). Note Please be patient
while MPS Reports collects data. The tool may appear to stop responding
(hang) because it may take from five to 15 minutes to collect the data.
c) The tool creates a CAB file named "%COMPUTERNAME%_MPSReports_.CAB" in
the %systemroot%\MPSReports\Setup\Reports\Cab folder. The CAB file contains
the reports that the MPS Reporting Tool generated. If the tool does not
create the CAB file, copy all the files in the
%systemroot%\MPSReport\Setup\Reports folder to a compressed (zipped) file.
Note The %systemroot% folder is the folder where you installed the
operating system. By default, this is the C:\WINDOWS folder.
d) Send me the CAB file or the compressed (zipped) file at:
v-terliu@microsoft.com.
For more information, please refer to the following article:
818742 Overview of the Microsoft Configuration Capture Utility (MPS_REPORTS)
http://support.microsoft.com/?id=8187423
I appreciate your time and look forward to hearing from you.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
| From: "JensC" <no.spam@internet.com>
| References: <eczIJv9jIHA.3400@TK2MSFTNGP03.phx.gbl>
<euekp8AkIHA.6032@TK2MSFTNGP03.phx.gbl>
<eOnZCdBkIHA.5584@TK2MSFTNGP02.phx.gbl>
<uzXPofCkIHA.944@TK2MSFTNGP05.phx.gbl>
| Subject: Re: SBS 2003 and Gmail problem
| Date: Thu, 27 Mar 2008 17:47:35 +0100
| Lines: 60
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.3138
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198
| X-RFC2646: Format=Flowed; Response
| Message-ID: <e1h0ApCkIHA.1132@TK2MSFTNGP06.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: cpe.atm2-0-1301045.0x3ef2d2fe.kjnxx9.customer.tele.dk
62.242.210.254
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:100197
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
|
| "Lanwench [MVP - Exchange]"
| <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> skrev i en
| meddelelse news:uzXPofCkIHA.944@TK2MSFTNGP05.phx.gbl...
| > JensC <no.spam@internet.com> wrote:
| >> "Lanwench [MVP - Exchange]"
| >> <lanwench@heybuddy.donotsendme.unsolicitedmailatyahoo.com> skrev i en
| >> meddelelse news:euekp8AkIHA.6032@TK2MSFTNGP03.phx.gbl...
| >>> JensC <no.spam@internet.com> wrote:
| >>>> Hallo
| >>>>
| >>>> We have a Small Business Server 2003 and use the Exchange part.
| >>>>
| >>>> One of our employees is on an other location and have a POP3 mail
| >>>> account on another domain (name@external.dk). On our exchangeserver
| >>>> he has a mail account (name@internal.dk) and we have created a
| >>>> contact with his external mail-account. All mail to name@internal.dk
| >>>> is forwarded to name@external.dk and is works onless the sender
| >>>> sends from a Gmail account. The sender gets a mail from
| >>>> postmaster@internal.dk saying that the mail couldn't be delivered
| >>>> because:
| >>>> Sender address rejected: Invalid Sender Domain
| >>>>
| >>>> Is there somewhere on our exchangeserver, this is typed in? or what
| >>>> is the reason for this message?
| >>>>
| >>>> Regards
| >>>> Jens
| >>>
| >>> Can Gmail senders successfully send any mail to your server at all?
| >>
| >> Yes no problem
| >
| > ...and can Gmail senders send mail to name@external.dk successfully?
|
| Yes, and all mail are successfully forwarded to name@external.dk if the
| sender is not a Gmail address
|
| > ....and can you set up a forward to another external address on another
| > domain and test?
|
| As a test I have forwarded another internal e-mail adress to an external
and
| there is no problem unless the sender sends from a Gmail adress.
|
| I have created a new Gmail address and tried to send mails from that and
the
| result is the same. When it is forwarded I get the error message.
|
| I have tried to send from my Gmail address to name-2@internal.dk and
there
| is no problem. Only when it is forwarded from our exchangeserver.
|
| /Jens
|
|
| >>
| >> /Jens
| >
| >
| >
|
|
|