Gouse
Sat Jun 28 00:55:00 PDT 2008
Hi Robbin,
Thanks for looking into it. Actually mtfilter.exe is my own application, and
it will use few of my other dll and the dll will use internally odbc32.dll to
access the datbase. When the problem occurs, mtfilter simply stops working
and will be closed simply, and more over i don't see any exception or errro
messages in the logs except the error in event viwer that i mentioned.
Also i looked into some other forums, they suggest to run few registry
cleaner tools and also sypware softs....I am not quite sure how would it
solve the problem.
""Robbin Meng [MSFT]"" wrote:
> Hello Gouse,
>
> Thank you for your post. My name is Robbin Meng, and it is my pleasure to
> work with you on this issue!
>
> Please allow me to confirm that my understandings are correct. As I
> understand it, the issue is:
>
> You received an error message about application crash on "faulting
> application mtifilter.exe, version 5.4.4.108, faulting module odbc32.dll"
> in event viewer. This error 2-3 times every week.
>
> If I have misunderstood your concerns please feel free to let me know.
>
> Before we go further, I would like to confirm with you:
>
> 1. Are you using SBS 2003 server that generated this error?
> 2. Have you installed/uninstalled any application software that might cause
> this issue?
> 3. Have you tried booting the computer into Safe Mode to have a check?
>
> First, since this is possibly a 3rd-party software issue, I strongly
> recommend you contact "mtifilter.exe" software vendor to get more
> information(e.g. how to repair, uninstall or reinstall etc.)
>
> Based on research, I didn't find any information about the faulting
> application "mtifilter.exe", however, the module odbc32.dll is known as
> Microsoft Data Access ODBC Driver Manager. Therefore I suspect the
> "mtifilter.exe" may be a database required software.
>
> So I would like you consider the following troubleshooting steps:
>
> Please go into Safe Mode (Restart computer, press the F8 key when the boot
> menu pops up, select [Safe Mode], and boot up) and check if the issue still
> occurs. Perform the following steps to go to Safe Mode to see if this issue
> occurs again.
> -----------------------------------------
> 1. Reboot the computer.
> 2. When the Starting Windows screen shows, press F8.
> 3. Select Safe Mode and press Enter.
> 4. Log on as Administrator.
> 5. Does this issue occur in Safe Mode?
>
> (NOTE: Safe Mode loads the minimum number of required basic device drivers
> and system services to start the system. Programs located in the Startup
> Program group are not started. So this will be very helpful for us to
> narrow down the root cause.)
>
> If the issue does not occur in Safe Mode and only occurs in Normal Mode,
> then we can try a "Clean Boot" to narrow down the cause and troubleshoot it:
>
> Clean boot
> -----------------------------------------
> Let's disable all startup items and third party services when booting. This
> method will help us determine if this issue is caused by a loading program
> or service. Please perform the following steps:
>
> 1. Click the Start Button type "msconfig" (without quotation marks) in the
> Start Search box, and then press Enter.
>
> Note: If prompted, please click Continue on the User Account Control (UAC)
> window.
>
> 2. Click the "Services" tab, check the "Hide All Microsoft Services" box
> and click "Disable All" (if it is not gray).
> 3. Click the "Startup" tab, click "Disable All" and click "OK".
>
> Then, restart the computer. When the "System Configuration Utility" window
> appears, please check the "Don't show this message or launch the System
> Configuration Utility when Windows starts" box and click OK.
>
> Please test this issue in the Clean Boot environment, if the issue
> disappears in the Clean Boot environment, we can use a 50/50 approach to
> quickly narrow down which entry is causing the issue.
>
> However, if issue persists after "Clean Boot", please help me to collect
> the system information file so that I can perform further research.
>
> If we cannot resolve the issue after we perform the above steps, please
> help me collect some information for further investigation:
>
> Information Need
> ==============
>
> 1. Please download a tool from the following link:
>
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
> 15706/MPSRPT_Alliance_X86.EXE
>
> 2. Double-click the downloaded EXE file to collect the MPS report.
> 3. Please send the generated CAB file to me at v-robmen@microsoft.com .
>
> I look forward to your reply. If you have any questions or concerns, please
> do not hesitate to let me know.
>
> Thank you for your time and cooperation!
>
>
> Best regards,
>
> Robbin Meng(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
>
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check
http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>