Exchange emails ending up in Outlook 2007 junk folder

I've just setup out new SBS 2003 R2 box and tried sending out some test
messages. The problem is they are getting routed to my boss' junk folder on
outlook 2007. He's got it set on the default
Low: Move the most...
with
Disable links...,
Warn about suspicous domains..., and
When sending email, Postmark...
checked at the bottom of the options page.

Any he hasn't listed our domain on his black list (that would be a weird
thing for the owner to do:)

So how can I figure out what's happening and make it stop. We really don't
want all our email to clients ending up in their junk folders!

We do not have a 3rd party certificate yet, I just had SBS create one.

Thanks

ScottCrowder
Wed Jun 25 16:16:02 PDT 2008

BTW I promise we are not a spammer. We will only be sending emails to real
customers.

"Scott Crowder" wrote:

> I've just setup out new SBS 2003 R2 box and tried sending out some test
> messages. The problem is they are getting routed to my boss' junk folder on
> outlook 2007. He's got it set on the default
> Low: Move the most...
> with
> Disable links...,
> Warn about suspicous domains..., and
> When sending email, Postmark...
> checked at the bottom of the options page.
>
> Any he hasn't listed our domain on his black list (that would be a weird
> thing for the owner to do:)
>
> So how can I figure out what's happening and make it stop. We really don't
> want all our email to clients ending up in their junk folders!
>
> We do not have a 3rd party certificate yet, I just had SBS create one.
>
> Thanks

Larry
Wed Jun 25 18:02:21 PDT 2008

Hi Scott:

It is not clear if you mean that the boss is receiving, and junking, your
mail while part of the SBS LAN, or if he is receiving them on his home
computer from some outside service, or ?.

If you are, for example, scott@company.com, joined to your SBS, and he is
boss@company.com, also joined to the SBS, and this is internal scott to boss
messages using exchange, that would be very strange indeed.

If, on the other had, you are scott@company.com and you are sending mail to
boss@otheraddress.com, which he is retrieving from his ISP with pop3, then
he has some trigger in his outlook that causes that. Could be that your
email domain is somehow on some black list somewhere.

If you are so inclined, send me a message from the same account and let me
see, and check for you.

lstruckmeyer (no spam) at mis-wizards dot com

--
Larry

"Scott Crowder" <ScottCrowder@discussions.microsoft.com> wrote in message
news:31304A56-73D7-4265-AD6C-B8F21F837193@microsoft.com...
> BTW I promise we are not a spammer. We will only be sending emails to
> real
> customers.
>
> "Scott Crowder" wrote:
>
>> I've just setup out new SBS 2003 R2 box and tried sending out some test
>> messages. The problem is they are getting routed to my boss' junk folder
>> on
>> outlook 2007. He's got it set on the default
>> Low: Move the most...
>> with
>> Disable links...,
>> Warn about suspicous domains..., and
>> When sending email, Postmark...
>> checked at the bottom of the options page.
>>
>> Any he hasn't listed our domain on his black list (that would be a weird
>> thing for the owner to do:)
>>
>> So how can I figure out what's happening and make it stop. We really
>> don't
>> want all our email to clients ending up in their junk folders!
>>
>> We do not have a 3rd party certificate yet, I just had SBS create one.
>>
>> Thanks

ScottCrowder
Wed Jun 25 20:09:01 PDT 2008

It is scenario 2 scott@energyacuity.com -> boss@msn.com

Looks like I don't have the remote access working quite right, so can I send
you the email in the morning?

thanks
-Scott

"Larry Struckmeyer [SBS-MVP]" wrote:

> Hi Scott:
>
> It is not clear if you mean that the boss is receiving, and junking, your
> mail while part of the SBS LAN, or if he is receiving them on his home
> computer from some outside service, or ?.
>
> If you are, for example, scott@company.com, joined to your SBS, and he is
> boss@company.com, also joined to the SBS, and this is internal scott to boss
> messages using exchange, that would be very strange indeed.
>
> If, on the other had, you are scott@company.com and you are sending mail to
> boss@otheraddress.com, which he is retrieving from his ISP with pop3, then
> he has some trigger in his outlook that causes that. Could be that your
> email domain is somehow on some black list somewhere.
>
> If you are so inclined, send me a message from the same account and let me
> see, and check for you.
>
> lstruckmeyer (no spam) at mis-wizards dot com
>
> --
> Larry
>
> "Scott Crowder" <ScottCrowder@discussions.microsoft.com> wrote in message
> news:31304A56-73D7-4265-AD6C-B8F21F837193@microsoft.com...
> > BTW I promise we are not a spammer. We will only be sending emails to
> > real
> > customers.
> >
> > "Scott Crowder" wrote:
> >
> >> I've just setup out new SBS 2003 R2 box and tried sending out some test
> >> messages. The problem is they are getting routed to my boss' junk folder
> >> on
> >> outlook 2007. He's got it set on the default
> >> Low: Move the most...
> >> with
> >> Disable links...,
> >> Warn about suspicous domains..., and
> >> When sending email, Postmark...
> >> checked at the bottom of the options page.
> >>
> >> Any he hasn't listed our domain on his black list (that would be a weird
> >> thing for the owner to do:)
> >>
> >> So how can I figure out what's happening and make it stop. We really
> >> don't
> >> want all our email to clients ending up in their junk folders!
> >>
> >> We do not have a 3rd party certificate yet, I just had SBS create one.
> >>
> >> Thanks
>

v-robmen
Thu Jun 26 03:58:49 PDT 2008


Hello Scott,

Thank you for your post and thanks for Larry's good clarification. :

My name is Robbin Meng, and it is my pleasure to work with you on this
issue!

Please allow me to confirm that my understandings are correct. As I
understand it, the issue is:

When users are sending emails from your energyacuity.com to other email
domain like msn.com, users would receive the new mails in Junk E-mail
instead of Inbox.

If I have misunderstood your concerns please feel free to let me know.

First, I would like to confirm with you that:

1. Does this issue only occur to MSN.com? Have you tried sending to other
emails domains like yahoo.com or hotmail.com?
Please try to send the email to other external recipient. What's the result?

2. Besides your boss email address, does this issue occur to all users
@msn.com?
If it occurs to all users @msn.com, the recipient email server mark the
email as junk, this may be the recipient email server issue.

If you can send email to other external recipient without problem, this may
be the recipient email server or client(your boss's email account setting)
issue. Please contact the recipient for assistance to confirm why it mark
your email as junk.

Based on my tests, the mail server of energyacuity.com is
mail.energyacuity.com and IP is 64.207.46.203, is that right? At least, the
result from the RBL website is good, it seems your mail server is not being
listed in Blacklist of public RBL organizations.

Multi-RBL check 64.207.46.203
http://www.robtex.com/rbl/64.207.46.203.html


Hope this helps. If you have any questions or concerns, please do not
hesitate to let me know.

Thank you for your time and cooperation!

Best regards,

Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

Larry
Thu Jun 26 04:59:08 PDT 2008

Hi Scott:

Your mail server is not answering, and I cannot telnet to it. If this was
true when you sent the mail to boss@msn.com, MSN may test for that. The
rest of your public DNS records look ok.

Since your RWW was not working either, I wonder if you have configured your
router / firewall. The ports for RWW and mail should be forwarded to the
listening nic on your SBS. If you have two nics, that would be the one
attached to the router.

25
443
444
4125

If you plan on VPN, you will need to add 1723, and if you want to RDP
directly to the server, 3389.

--
Larry


""Robbin Meng [MSFT]"" <v-robmen@online.microsoft.com> wrote in message
news:UYUBdu31IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>
> Hello Scott,
>
> Thank you for your post and thanks for Larry's good clarification. :
>
> My name is Robbin Meng, and it is my pleasure to work with you on this
> issue!
>
> Please allow me to confirm that my understandings are correct. As I
> understand it, the issue is:
>
> When users are sending emails from your energyacuity.com to other email
> domain like msn.com, users would receive the new mails in Junk E-mail
> instead of Inbox.
>
> If I have misunderstood your concerns please feel free to let me know.
>
> First, I would like to confirm with you that:
>
> 1. Does this issue only occur to MSN.com? Have you tried sending to other
> emails domains like yahoo.com or hotmail.com?
> Please try to send the email to other external recipient. What's the
> result?
>
> 2. Besides your boss email address, does this issue occur to all users
> @msn.com?
> If it occurs to all users @msn.com, the recipient email server mark the
> email as junk, this may be the recipient email server issue.
>
> If you can send email to other external recipient without problem, this
> may
> be the recipient email server or client(your boss's email account setting)
> issue. Please contact the recipient for assistance to confirm why it mark
> your email as junk.
>
> Based on my tests, the mail server of energyacuity.com is
> mail.energyacuity.com and IP is 64.207.46.203, is that right? At least,
> the
> result from the RBL website is good, it seems your mail server is not
> being
> listed in Blacklist of public RBL organizations.
>
> Multi-RBL check 64.207.46.203
> http://www.robtex.com/rbl/64.207.46.203.html
>
>
> Hope this helps. If you have any questions or concerns, please do not
> hesitate to let me know.
>
> Thank you for your time and cooperation!
>
> Best regards,
>
> Robbin Meng(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>

ScottCrowder
Thu Jun 26 12:21:01 PDT 2008

Larry and Robbin:
Thanks for your help on my email/junk problem. I opened up the firewall
ports as larry suggested and got outr ISP to update our MX record to point to
the same IP as our public web site.

That seems to have solved the problem with other domains except for msn.

So I can send mail to the Inbox for
me@energyacuity.com -> co_worker@gmail.com
me@energyacuity.com -> co_worker@mines.edu
me@energyacuity.com -> co_worker@du.edu
me@energyacuity.com -> co_worker@comcast.net

but messages
me@energyacuity.com -> co_worker@msn.com and
me@energyacuity.com -> my_boss@msn.com

end up in the junk folder. Both the msn accounts are setup with the default
low spam setting, and energyacuity.com isn't in the black list.

It's a mystery, but I suppose I can live with it if you don't have other
suggestions. I'll just add the energyacutiy.com into my boss' white list.

Thanks

"Larry Struckmeyer [SBS-MVP]" wrote:

> Hi Scott:
>
> Your mail server is not answering, and I cannot telnet to it. If this was
> true when you sent the mail to boss@msn.com, MSN may test for that. The
> rest of your public DNS records look ok.
>
> Since your RWW was not working either, I wonder if you have configured your
> router / firewall. The ports for RWW and mail should be forwarded to the
> listening nic on your SBS. If you have two nics, that would be the one
> attached to the router.
>
> 25
> 443
> 444
> 4125
>
> If you plan on VPN, you will need to add 1723, and if you want to RDP
> directly to the server, 3389.
>
> --
> Larry
>
>
> ""Robbin Meng [MSFT]"" <v-robmen@online.microsoft.com> wrote in message
> news:UYUBdu31IHA.5664@TK2MSFTNGHUB02.phx.gbl...
> >
> > Hello Scott,
> >
> > Thank you for your post and thanks for Larry's good clarification. :
> >
> > My name is Robbin Meng, and it is my pleasure to work with you on this
> > issue!
> >
> > Please allow me to confirm that my understandings are correct. As I
> > understand it, the issue is:
> >
> > When users are sending emails from your energyacuity.com to other email
> > domain like msn.com, users would receive the new mails in Junk E-mail
> > instead of Inbox.
> >
> > If I have misunderstood your concerns please feel free to let me know.
> >
> > First, I would like to confirm with you that:
> >
> > 1. Does this issue only occur to MSN.com? Have you tried sending to other
> > emails domains like yahoo.com or hotmail.com?
> > Please try to send the email to other external recipient. What's the
> > result?
> >
> > 2. Besides your boss email address, does this issue occur to all users
> > @msn.com?
> > If it occurs to all users @msn.com, the recipient email server mark the
> > email as junk, this may be the recipient email server issue.
> >
> > If you can send email to other external recipient without problem, this
> > may
> > be the recipient email server or client(your boss's email account setting)
> > issue. Please contact the recipient for assistance to confirm why it mark
> > your email as junk.
> >
> > Based on my tests, the mail server of energyacuity.com is
> > mail.energyacuity.com and IP is 64.207.46.203, is that right? At least,
> > the
> > result from the RBL website is good, it seems your mail server is not
> > being
> > listed in Blacklist of public RBL organizations.
> >
> > Multi-RBL check 64.207.46.203
> > http://www.robtex.com/rbl/64.207.46.203.html
> >
> >
> > Hope this helps. If you have any questions or concerns, please do not
> > hesitate to let me know.
> >
> > Thank you for your time and cooperation!
> >
> > Best regards,
> >
> > Robbin Meng(MSFT)
> >
> > Microsoft CSS Online Newsgroup Support
> >
> > Get Secure! - www.microsoft.com/security
> >
> > =====================================================
> > This newsgroup only focuses on SBS technical issues. If you have issues
> > regarding other Microsoft products, you'd better post in the corresponding
> > newsgroups so that they can be resolved in an efficient and timely manner.
> > You can locate the newsgroup here:
> > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >
> > When opening a new thread via the web interface, we recommend you check
> > the
> > "Notify me of replies" box to receive e-mail notifications when there are
> > any updates in your thread. When responding to posts via your newsreader,
> > please "Reply to Group" so that others may learn and benefit from your
> > issue.
> >
> > Microsoft engineers can only focus on one issue per thread. Although we
> > provide other information for your reference, we recommend you post
> > different incidents in different threads to keep the thread clean. In
> > doing
> > so, it will ensure your issues are resolved in a timely manner.
> >
> > For urgent issues, you may want to contact Microsoft CSS directly. Please
> > check http://support.microsoft.com for regional support phone numbers.
> >
> > Any input or comments in this thread are highly appreciated.
> > =====================================================
> >
> > This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> >
>

ScottCrowder
Thu Jun 26 13:03:02 PDT 2008

One additional question. Is there a list of what ports should and should not
be opened in my firewall for an SBS installation? I tried doing the UPnP
setup for my firewall router and the CEICW failed and told me to rerun the
wizard and answer no. So I've got to do a manual setup.

Thanks

"Scott Crowder" wrote:

> Larry and Robbin:
> Thanks for your help on my email/junk problem. I opened up the firewall
> ports as larry suggested and got outr ISP to update our MX record to point to
> the same IP as our public web site.
>
> That seems to have solved the problem with other domains except for msn.
>
> So I can send mail to the Inbox for
> me@energyacuity.com -> co_worker@gmail.com
> me@energyacuity.com -> co_worker@mines.edu
> me@energyacuity.com -> co_worker@du.edu
> me@energyacuity.com -> co_worker@comcast.net
>
> but messages
> me@energyacuity.com -> co_worker@msn.com and
> me@energyacuity.com -> my_boss@msn.com
>
> end up in the junk folder. Both the msn accounts are setup with the default
> low spam setting, and energyacuity.com isn't in the black list.
>
> It's a mystery, but I suppose I can live with it if you don't have other
> suggestions. I'll just add the energyacutiy.com into my boss' white list.
>
> Thanks
>
> "Larry Struckmeyer [SBS-MVP]" wrote:
>
> > Hi Scott:
> >
> > Your mail server is not answering, and I cannot telnet to it. If this was
> > true when you sent the mail to boss@msn.com, MSN may test for that. The
> > rest of your public DNS records look ok.
> >
> > Since your RWW was not working either, I wonder if you have configured your
> > router / firewall. The ports for RWW and mail should be forwarded to the
> > listening nic on your SBS. If you have two nics, that would be the one
> > attached to the router.
> >
> > 25
> > 443
> > 444
> > 4125
> >
> > If you plan on VPN, you will need to add 1723, and if you want to RDP
> > directly to the server, 3389.
> >
> > --
> > Larry
> >
> >
> > ""Robbin Meng [MSFT]"" <v-robmen@online.microsoft.com> wrote in message
> > news:UYUBdu31IHA.5664@TK2MSFTNGHUB02.phx.gbl...
> > >
> > > Hello Scott,
> > >
> > > Thank you for your post and thanks for Larry's good clarification. :
> > >
> > > My name is Robbin Meng, and it is my pleasure to work with you on this
> > > issue!
> > >
> > > Please allow me to confirm that my understandings are correct. As I
> > > understand it, the issue is:
> > >
> > > When users are sending emails from your energyacuity.com to other email
> > > domain like msn.com, users would receive the new mails in Junk E-mail
> > > instead of Inbox.
> > >
> > > If I have misunderstood your concerns please feel free to let me know.
> > >
> > > First, I would like to confirm with you that:
> > >
> > > 1. Does this issue only occur to MSN.com? Have you tried sending to other
> > > emails domains like yahoo.com or hotmail.com?
> > > Please try to send the email to other external recipient. What's the
> > > result?
> > >
> > > 2. Besides your boss email address, does this issue occur to all users
> > > @msn.com?
> > > If it occurs to all users @msn.com, the recipient email server mark the
> > > email as junk, this may be the recipient email server issue.
> > >
> > > If you can send email to other external recipient without problem, this
> > > may
> > > be the recipient email server or client(your boss's email account setting)
> > > issue. Please contact the recipient for assistance to confirm why it mark
> > > your email as junk.
> > >
> > > Based on my tests, the mail server of energyacuity.com is
> > > mail.energyacuity.com and IP is 64.207.46.203, is that right? At least,
> > > the
> > > result from the RBL website is good, it seems your mail server is not
> > > being
> > > listed in Blacklist of public RBL organizations.
> > >
> > > Multi-RBL check 64.207.46.203
> > > http://www.robtex.com/rbl/64.207.46.203.html
> > >
> > >
> > > Hope this helps. If you have any questions or concerns, please do not
> > > hesitate to let me know.
> > >
> > > Thank you for your time and cooperation!
> > >
> > > Best regards,
> > >
> > > Robbin Meng(MSFT)
> > >
> > > Microsoft CSS Online Newsgroup Support
> > >
> > > Get Secure! - www.microsoft.com/security
> > >
> > > =====================================================
> > > This newsgroup only focuses on SBS technical issues. If you have issues
> > > regarding other Microsoft products, you'd better post in the corresponding
> > > newsgroups so that they can be resolved in an efficient and timely manner.
> > > You can locate the newsgroup here:
> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> > >
> > > When opening a new thread via the web interface, we recommend you check
> > > the
> > > "Notify me of replies" box to receive e-mail notifications when there are
> > > any updates in your thread. When responding to posts via your newsreader,
> > > please "Reply to Group" so that others may learn and benefit from your
> > > issue.
> > >
> > > Microsoft engineers can only focus on one issue per thread. Although we
> > > provide other information for your reference, we recommend you post
> > > different incidents in different threads to keep the thread clean. In
> > > doing
> > > so, it will ensure your issues are resolved in a timely manner.
> > >
> > > For urgent issues, you may want to contact Microsoft CSS directly. Please
> > > check http://support.microsoft.com for regional support phone numbers.
> > >
> > > Any input or comments in this thread are highly appreciated.
> > > =====================================================
> > >
> > > This posting is provided "AS IS" with no warranties, and confers no
> > > rights.
> > >
> >

Larry
Thu Jun 26 17:21:55 PDT 2008

Hi Scott:

The mail you sent to my personal address was received. Strangely, Mail
Washer Pro, using the ORDB database flagged you as Blacklisted. Not to
worry, the ORDB database has been off line for a couple of years and it
flags everybody as Blacklisted. But if MSN has some link to this block list
that might explain the problem.

Your public DNS records look much better, and I can telnet to the server at
"mail.yourcompny.com" so you should be receiving mail.

The ports are:

https://msmvps.com/blogs/bradley/archive/2005/06/07/51018.aspx

--
Larry

Please post the resolution to
your issue so that all can benefit.


"Scott Crowder" <ScottCrowder@discussions.microsoft.com> wrote in message
news:A21A3115-DEC4-43F7-9B68-A438A299B7F8@microsoft.com...
> One additional question. Is there a list of what ports should and should
> not
> be opened in my firewall for an SBS installation? I tried doing the UPnP
> setup for my firewall router and the CEICW failed and told me to rerun the
> wizard and answer no. So I've got to do a manual setup.
>
> Thanks
>
> "Scott Crowder" wrote:
>
>> Larry and Robbin:
>> Thanks for your help on my email/junk problem. I opened up the firewall
>> ports as larry suggested and got outr ISP to update our MX record to
>> point to
>> the same IP as our public web site.
>>
>> That seems to have solved the problem with other domains except for msn.
>>
>> So I can send mail to the Inbox for
>> me@energyacuity.com -> co_worker@gmail.com
>> me@energyacuity.com -> co_worker@mines.edu
>> me@energyacuity.com -> co_worker@du.edu
>> me@energyacuity.com -> co_worker@comcast.net
>>
>> but messages
>> me@energyacuity.com -> co_worker@msn.com and
>> me@energyacuity.com -> my_boss@msn.com
>>
>> end up in the junk folder. Both the msn accounts are setup with the
>> default
>> low spam setting, and energyacuity.com isn't in the black list.
>>
>> It's a mystery, but I suppose I can live with it if you don't have other
>> suggestions. I'll just add the energyacutiy.com into my boss' white
>> list.
>>
>> Thanks
>>
>> "Larry Struckmeyer [SBS-MVP]" wrote:
>>
>> > Hi Scott:
>> >
>> > Your mail server is not answering, and I cannot telnet to it. If this
>> > was
>> > true when you sent the mail to boss@msn.com, MSN may test for that.
>> > The
>> > rest of your public DNS records look ok.
>> >
>> > Since your RWW was not working either, I wonder if you have configured
>> > your
>> > router / firewall. The ports for RWW and mail should be forwarded to
>> > the
>> > listening nic on your SBS. If you have two nics, that would be the one
>> > attached to the router.
>> >
>> > 25
>> > 443
>> > 444
>> > 4125
>> >
>> > If you plan on VPN, you will need to add 1723, and if you want to RDP
>> > directly to the server, 3389.
>> >
>> > --
>> > Larry
>> >
>> >
>> > ""Robbin Meng [MSFT]"" <v-robmen@online.microsoft.com> wrote in message
>> > news:UYUBdu31IHA.5664@TK2MSFTNGHUB02.phx.gbl...
>> > >
>> > > Hello Scott,
>> > >
>> > > Thank you for your post and thanks for Larry's good clarification. :
>> > >
>> > > My name is Robbin Meng, and it is my pleasure to work with you on
>> > > this
>> > > issue!
>> > >
>> > > Please allow me to confirm that my understandings are correct. As I
>> > > understand it, the issue is:
>> > >
>> > > When users are sending emails from your energyacuity.com to other
>> > > email
>> > > domain like msn.com, users would receive the new mails in Junk E-mail
>> > > instead of Inbox.
>> > >
>> > > If I have misunderstood your concerns please feel free to let me
>> > > know.
>> > >
>> > > First, I would like to confirm with you that:
>> > >
>> > > 1. Does this issue only occur to MSN.com? Have you tried sending to
>> > > other
>> > > emails domains like yahoo.com or hotmail.com?
>> > > Please try to send the email to other external recipient. What's the
>> > > result?
>> > >
>> > > 2. Besides your boss email address, does this issue occur to all
>> > > users
>> > > @msn.com?
>> > > If it occurs to all users @msn.com, the recipient email server mark
>> > > the
>> > > email as junk, this may be the recipient email server issue.
>> > >
>> > > If you can send email to other external recipient without problem,
>> > > this
>> > > may
>> > > be the recipient email server or client(your boss's email account
>> > > setting)
>> > > issue. Please contact the recipient for assistance to confirm why it
>> > > mark
>> > > your email as junk.
>> > >
>> > > Based on my tests, the mail server of energyacuity.com is
>> > > mail.energyacuity.com and IP is 64.207.46.203, is that right? At
>> > > least,
>> > > the
>> > > result from the RBL website is good, it seems your mail server is not
>> > > being
>> > > listed in Blacklist of public RBL organizations.
>> > >
>> > > Multi-RBL check 64.207.46.203
>> > > http://www.robtex.com/rbl/64.207.46.203.html
>> > >
>> > >
>> > > Hope this helps. If you have any questions or concerns, please do not
>> > > hesitate to let me know.
>> > >
>> > > Thank you for your time and cooperation!
>> > >
>> > > Best regards,
>> > >
>> > > Robbin Meng(MSFT)
>> > >
>> > > Microsoft CSS Online Newsgroup Support
>> > >
>> > > Get Secure! - www.microsoft.com/security
>> > >
>> > > =====================================================
>> > > This newsgroup only focuses on SBS technical issues. If you have
>> > > issues
>> > > regarding other Microsoft products, you'd better post in the
>> > > corresponding
>> > > newsgroups so that they can be resolved in an efficient and timely
>> > > manner.
>> > > You can locate the newsgroup here:
>> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>> > >
>> > > When opening a new thread via the web interface, we recommend you
>> > > check
>> > > the
>> > > "Notify me of replies" box to receive e-mail notifications when there
>> > > are
>> > > any updates in your thread. When responding to posts via your
>> > > newsreader,
>> > > please "Reply to Group" so that others may learn and benefit from
>> > > your
>> > > issue.
>> > >
>> > > Microsoft engineers can only focus on one issue per thread. Although
>> > > we
>> > > provide other information for your reference, we recommend you post
>> > > different incidents in different threads to keep the thread clean. In
>> > > doing
>> > > so, it will ensure your issues are resolved in a timely manner.
>> > >
>> > > For urgent issues, you may want to contact Microsoft CSS directly.
>> > > Please
>> > > check http://support.microsoft.com for regional support phone
>> > > numbers.
>> > >
>> > > Any input or comments in this thread are highly appreciated.
>> > > =====================================================
>> > >
>> > > This posting is provided "AS IS" with no warranties, and confers no
>> > > rights.
>> > >
>> >

ScottCrowder
Thu Jun 26 17:55:21 PDT 2008

Thanks Larry!

"Larry Struckmeyer [SBS-MVP]" wrote:

> Hi Scott:
>
> The mail you sent to my personal address was received. Strangely, Mail
> Washer Pro, using the ORDB database flagged you as Blacklisted. Not to
> worry, the ORDB database has been off line for a couple of years and it
> flags everybody as Blacklisted. But if MSN has some link to this block list
> that might explain the problem.
>
> Your public DNS records look much better, and I can telnet to the server at
> "mail.yourcompny.com" so you should be receiving mail.
>
> The ports are:
>
> https://msmvps.com/blogs/bradley/archive/2005/06/07/51018.aspx
>
> --
> Larry
>
> Please post the resolution to
> your issue so that all can benefit.
>
>
> "Scott Crowder" <ScottCrowder@discussions.microsoft.com> wrote in message
> news:A21A3115-DEC4-43F7-9B68-A438A299B7F8@microsoft.com...
> > One additional question. Is there a list of what ports should and should
> > not
> > be opened in my firewall for an SBS installation? I tried doing the UPnP
> > setup for my firewall router and the CEICW failed and told me to rerun the
> > wizard and answer no. So I've got to do a manual setup.
> >
> > Thanks
> >
> > "Scott Crowder" wrote:
> >
> >> Larry and Robbin:
> >> Thanks for your help on my email/junk problem. I opened up the firewall
> >> ports as larry suggested and got outr ISP to update our MX record to
> >> point to
> >> the same IP as our public web site.
> >>
> >> That seems to have solved the problem with other domains except for msn.
> >>
> >> So I can send mail to the Inbox for
> >> me@energyacuity.com -> co_worker@gmail.com
> >> me@energyacuity.com -> co_worker@mines.edu
> >> me@energyacuity.com -> co_worker@du.edu
> >> me@energyacuity.com -> co_worker@comcast.net
> >>
> >> but messages
> >> me@energyacuity.com -> co_worker@msn.com and
> >> me@energyacuity.com -> my_boss@msn.com
> >>
> >> end up in the junk folder. Both the msn accounts are setup with the
> >> default
> >> low spam setting, and energyacuity.com isn't in the black list.
> >>
> >> It's a mystery, but I suppose I can live with it if you don't have other
> >> suggestions. I'll just add the energyacutiy.com into my boss' white
> >> list.
> >>
> >> Thanks
> >>
> >> "Larry Struckmeyer [SBS-MVP]" wrote:
> >>
> >> > Hi Scott:
> >> >
> >> > Your mail server is not answering, and I cannot telnet to it. If this
> >> > was
> >> > true when you sent the mail to boss@msn.com, MSN may test for that.
> >> > The
> >> > rest of your public DNS records look ok.
> >> >
> >> > Since your RWW was not working either, I wonder if you have configured
> >> > your
> >> > router / firewall. The ports for RWW and mail should be forwarded to
> >> > the
> >> > listening nic on your SBS. If you have two nics, that would be the one
> >> > attached to the router.
> >> >
> >> > 25
> >> > 443
> >> > 444
> >> > 4125
> >> >
> >> > If you plan on VPN, you will need to add 1723, and if you want to RDP
> >> > directly to the server, 3389.
> >> >
> >> > --
> >> > Larry
> >> >
> >> >
> >> > ""Robbin Meng [MSFT]"" <v-robmen@online.microsoft.com> wrote in message
> >> > news:UYUBdu31IHA.5664@TK2MSFTNGHUB02.phx.gbl...
> >> > >
> >> > > Hello Scott,
> >> > >
> >> > > Thank you for your post and thanks for Larry's good clarification. :
> >> > >
> >> > > My name is Robbin Meng, and it is my pleasure to work with you on
> >> > > this
> >> > > issue!
> >> > >
> >> > > Please allow me to confirm that my understandings are correct. As I
> >> > > understand it, the issue is:
> >> > >
> >> > > When users are sending emails from your energyacuity.com to other
> >> > > email
> >> > > domain like msn.com, users would receive the new mails in Junk E-mail
> >> > > instead of Inbox.
> >> > >
> >> > > If I have misunderstood your concerns please feel free to let me
> >> > > know.
> >> > >
> >> > > First, I would like to confirm with you that:
> >> > >
> >> > > 1. Does this issue only occur to MSN.com? Have you tried sending to
> >> > > other
> >> > > emails domains like yahoo.com or hotmail.com?
> >> > > Please try to send the email to other external recipient. What's the
> >> > > result?
> >> > >
> >> > > 2. Besides your boss email address, does this issue occur to all
> >> > > users
> >> > > @msn.com?
> >> > > If it occurs to all users @msn.com, the recipient email server mark
> >> > > the
> >> > > email as junk, this may be the recipient email server issue.
> >> > >
> >> > > If you can send email to other external recipient without problem,
> >> > > this
> >> > > may
> >> > > be the recipient email server or client(your boss's email account
> >> > > setting)
> >> > > issue. Please contact the recipient for assistance to confirm why it
> >> > > mark
> >> > > your email as junk.
> >> > >
> >> > > Based on my tests, the mail server of energyacuity.com is
> >> > > mail.energyacuity.com and IP is 64.207.46.203, is that right? At
> >> > > least,
> >> > > the
> >> > > result from the RBL website is good, it seems your mail server is not
> >> > > being
> >> > > listed in Blacklist of public RBL organizations.
> >> > >
> >> > > Multi-RBL check 64.207.46.203
> >> > > http://www.robtex.com/rbl/64.207.46.203.html
> >> > >
> >> > >
> >> > > Hope this helps. If you have any questions or concerns, please do not
> >> > > hesitate to let me know.
> >> > >
> >> > > Thank you for your time and cooperation!
> >> > >
> >> > > Best regards,
> >> > >
> >> > > Robbin Meng(MSFT)
> >> > >
> >> > > Microsoft CSS Online Newsgroup Support
> >> > >
> >> > > Get Secure! - www.microsoft.com/security
> >> > >
> >> > > =====================================================
> >> > > This newsgroup only focuses on SBS technical issues. If you have
> >> > > issues
> >> > > regarding other Microsoft products, you'd better post in the
> >> > > corresponding
> >> > > newsgroups so that they can be resolved in an efficient and timely
> >> > > manner.
> >> > > You can locate the newsgroup here:
> >> > > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> >> > >
> >> > > When opening a new thread via the web interface, we recommend you
> >> > > check
> >> > > the
> >> > > "Notify me of replies" box to receive e-mail notifications when there
> >> > > are
> >> > > any updates in your thread. When responding to posts via your
> >> > > newsreader,
> >> > > please "Reply to Group" so that others may learn and benefit from
> >> > > your
> >> > > issue.
> >> > >
> >> > > Microsoft engineers can only focus on one issue per thread. Although
> >> > > we
> >> > > provide other information for your reference, we recommend you post
> >> > > different incidents in different threads to keep the thread clean. In
> >> > > doing
> >> > > so, it will ensure your issues are resolved in a timely manner.
> >> > >
> >> > > For urgent issues, you may want to contact Microsoft CSS directly.
> >> > > Please
> >> > > check http://support.microsoft.com for regional support phone
> >> > > numbers.
> >> > >
> >> > > Any input or comments in this thread are highly appreciated.
> >> > > =====================================================
> >> > >
> >> > > This posting is provided "AS IS" with no warranties, and confers no
> >> > > rights.
> >> > >
> >> >
>
>
>

v-robmen
Thu Jun 26 20:23:55 PDT 2008

Hi Scott,

Glad to hear from you and know the information is helpful. :-)

Considering the issue had been resolved, for the purpose to help other
people to get help from our experience, I would like to make a summary
here. If you have any further concern regard to this issue, feel free to
let me know.


Problem Description:
===================
Outbound emails are being delivered to exteranl users' Junk folder instead
of Inbox

Cause:
===================
Wrong network configuration and DNS records

Resolution:
===================
Opened up the firewall ports
ISP update MX record to point to the same IP as public web site.


Regarding your concern about what ports should and should not be opened in
my firewall for an SBS installation, I'd like you have a look at the
following articles when you are free for more information.

These articles are all about SBS Best Practices.

Build Prerequisites for Windows Small Business Server 2003
http://www.microsoft.com/technet/solutionaccelerators/smbiz/sitsol/SBServcs_
10.mspx?mfr=true

Description of the Windows Small Business Server 2003 Best Practices
Analyzer tool
http://support.microsoft.com/kb/940439

Microsoft Windows Small Business Server 2003 Best Practices Analyzer
http://www.microsoft.com/downloads/details.aspx?FamilyID=3874527a-de19-49bb-
800f-352f3b6f2922&DisplayLang=en

Troubleshooting Windows Small Business Server 2003
http://download.microsoft.com/download/5/6/1/561c9fd7-0e27-4525-94ec-4d2d38f
61aa3/TSHT_SBS.htm


Again, thank you for posting in the partner newsgroups. Please feel free to
contact us again in the future.

Have a nice day!


Best regards,
Robbin Meng(MSFT)

Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security