v-terliu
Thu May 15 22:56:45 PDT 2008
Hello Customer,
Thank you for posting here.
According to your description, I understand that the fax console on 2 of
your clients unable to refresh automatically. If I have misunderstood the
problem, please don't hesitate to let me know.
Based on my research, I suggest we try the following steps to see if we can
resolve this issue:
1. Since this issue only happen on individual client computers, this may be
a client side issue. Do you install any antivirus software or firewall on
the 2 clients? If yes, please try to disable or uninstall it and test this
issue. Or, please try to do clean boot on the XP client to isolate it:
To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.
b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.
c. Click to clear the check mark from the "Load startup items" below
Selective Startup.
d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.
e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.
f. After restarting, please check whether this issue will reoccur.
g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.
2. If the problem persistsr, please follow these steps to reinstall Fax
client on it.
a. Open Control Panel and open Add or Remove Programs.
b. Click Add/Remove Windows Components.
c. Uncheck Fax Services and click Next.
d. Finish the process.
e. You can run the following command to install Shared Fax Client (for
Windows XP only):
"sysocmgr.exe /u:"\\%sbsserver%\clietnapps\faxxp\fax_inst.inf" /r /q /n /i
\\%sbsserver%\clientapps\faxxp\fax_master.inf.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
Gather MPS network report on XP client:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@microsoft.com
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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| Thread-Topic: Fax Console will not refresh automatically
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| From: =?Utf-8?B?UGFwYWRha2lzIEdlb3JnZQ==?=
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| Subject: Fax Console will not refresh automatically
| Date: Thu, 15 May 2008 00:22:00 -0700
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|
| Hi i have a SBS 2003 installation , i am using the build in fax server
feature.
| Everything is working fine but on two of my clients XP pro SP2 , the fax
| console will not refresh automatically , instead the user hat to click F5
to
| refresh.
|
| I don't know if anyone has this problem too.
|
| Thanks a lot for ur help
|