Re: Cannot receive External POP3 Email by TrickyT
TrickyT
Wed Aug 13 15:31:37 PDT 2008
On 13 Aug, 16:59, "Matabra" <Mata...@hotmail.NOSPAM.co.uk> wrote:
> No Probs, Just remember to post to let me know how it goes
>
> Matt
>
> "TrickyT" <wigwam...@googlemail.com> wrote in message
>
> news:34c30fa5-bc8e-4a57-9605-d0a52e03b6a1@b1g2000hsg.googlegroups.com...
>
> > On 13 Aug, 16:25, "Matabra" <Mata...@hotmail.NOSPAM.co.uk> wrote:
> >> Hi,
>
> >> If the info account hasnt received an email in Oe then it is a problem
> >> with
> >> your service provider, not sbs.
>
> >> Best bet is to ask them to investigate. As it will almost certainly be a
> >> problem with DNS or their servers.
>
> >> Regards,
>
> >> Matt
>
> >> "TrickyT" <wigwam...@googlemail.com> wrote in message
>
> >>news:387c4e2e-739e-4a7f-9cc3-8531056a84c0@y21g2000hsf.googlegroups.com...
>
> >> > On 13 Aug, 16:13, TrickyT <wigwam...@googlemail.com> wrote:
> >> >> On 13 Aug, 15:50, "Matabra" <Mata...@hotmail.NOSPAM.co.uk> wrote:
>
> >> >> > Hi,
>
> >> >> > Ok, sent a test mail. Your email server should be receiving mails.
>
> >> >> > Like i said, Try to connect directly to the pop3 account through OE.
> >> >> > You
> >> >> > should see a mail from me there.
>
> >> >> > If not, then the problem is with your hosting provider.
>
> >> >> > If so, then the problem is with SBS/Pop3 Connector. If you could
> >> >> > check
> >> >> > this
> >> >> > for me it shows where we can begin troubleshooting.
>
> >> >> > Regards,
>
> >> >> > Matt
>
> >> >> > "TrickyT" <wigwam...@googlemail.com> wrote in message
>
> >> >> >news:6d600c42-9d82-4837-9e2e-66e6e013e626@c58g2000hsc.googlegroups.com...
>
> >> >> > > On 13 Aug, 15:24, "Matabra" <Mata...@hotmail.NOSPAM.co.uk> wrote:
> >> >> > >> Hi,
>
> >> >> > >> If you cannot see any emails within telnet then it means that
> >> >> > >> there
> >> >> > >> are
> >> >> > >> no
> >> >> > >> emails in the mailbox. The reason i suggested accessing in OE was
> >> >> > >> to
> >> >> > >> see
> >> >> > >> if
> >> >> > >> there actually were any mails on the server.
>
> >> >> > >> If there are no mails on the server then its worth checking your
> >> >> > >> MX
> >> >> > >> records.
>
> >> >> > >> What is your email domain. I can then send some test messages to
> >> >> > >> see
> >> >> > >> what
> >> >> > >> happens?
>
> >> >> > >> Matt
>
> >> >> > >> "TrickyT" <wigwam...@googlemail.com> wrote in message
>
> >> >> > >>news:6e4fe135-f356-4f99-9afb-e60c3fec3278@t54g2000hsg.googlegroups.com...
>
> >> >> > >> > On 13 Aug, 14:30, "Matabra" <Mata...@hotmail.NOSPAM.co.uk>
> >> >> > >> > wrote:
> >> >> > >> >> Hi,
>
> >> >> > >> >> Can you check the eventlog to see if there are any problems in
> >> >> > >> >> there
> >> >> > >> >> and
> >> >> > >> >> post what they are?
>
> >> >> > >> >> Can you access the POP3 account directly from outlook Express?
>
> >> >> > >> >> regards,
>
> >> >> > >> >> Matt
>
> >> >> > >> >> "TrickyT" <wigwam...@googlemail.com> wrote in message
>
> >> >> > >> >>news:5daa6385-60d3-459b-9dcb-a21a772145b5@m45g2000hsb.googlegroups.com...
>
> >> >> > >> >> > I have been informed by my client that they cannot receive
> >> >> > >> >> > external
> >> >> > >> >> > pop3 email.
>
> >> >> > >> >> > They can send out to recipients, but not receive a reply.
>
> >> >> > >> >> > They only have 5 users and have an external company provide
> >> >> > >> >> > their
> >> >> > >> >> > website and email. I have contacted the external company
> >> >> > >> >> > who
> >> >> > >> >> > inform
> >> >> > >> >> > me there are no issues.
>
> >> >> > >> >> > I have checked the following
>
> >> >> > >> >> > Server Management
>
> >> >> > >> >> > Internet and Email
>
> >> >> > >> >> > Connect to the internet
>
> >> >> > >> >> > Left all the other settings as they were
>
> >> >> > >> >> > Enable Internet Email
>
> >> >> > >> >> > Use DNS to route e-mail
>
> >> >> > >> >> > Use the Microsoft connection for POP3 Mailbox
>
> >> >> > >> >> > Email domain name xxxxxxxx.com
>
> >> >> > >> >> > Pop3 mailbox
>
> >> >> > >> >> > mail.xxxxxxxx.com
> >> >> > >> >> > Port 110
> >> >> > >> >> > user name - correct
> >> >> > >> >> > passwords - correct
> >> >> > >> >> > sending to correct Exchange mailboxes
>
> >> >> > >> >> > Enable exchange to remove attachment.
>
> >> >> > >> >> > I have also tried disabling the firewall but no difference.
>
> >> >> > >> >> > The server has 2 NIC's
>
> >> >> > >> >> > Any ideas?
>
> >> >> > >> >> > Regards
>
> >> >> > >> >> > Trevor
>
> >> >> > >> > I have used the following command to check the account
>
> >> >> > >> > Telnet mail.xxxxxxxxxxxxxx.com 110
>
> >> >> > >> > user (username)
> >> >> > >> > pass (password)
> >> >> > >> > stat
> >> >> > >> > OK 0 0
>
> >> >> > >> > The server is only checking the for emails every 15 minutes but
> >> >> > >> > if
> >> >> > >> > I
> >> >> > >> > send and email in between the checking times I still get no
> >> >> > >> > emails
> >> >> > >> > when I use Telnet.
>
> >> >> > >> > Regards
>
> >> >> > >> > Trevor
>
> >> >> > > I have sent several messages to the users at the company, but also
> >> >> > > CC
> >> >> > > them to my personal email. I receive them but they do not.
>
> >> >> > > The email domain in bancummsurfacing.com you could try sending it
> >> >> > > to
> >> >> > > i...@bancummsurfacing.com
>
> >> >> > > I have no dealings with MX records as this is all done by our
> >> >> > > email
> >> >> > > hosting company.
>
> >> >> > > Regards
>
> >> >> > > Trevor
>
> >> >> I have set up Outlook express on the INFO account and checked for
> >> >> messages, none are in the inbox.
>
> >> >> However, I see you replied at 15:50, and I did not check until 16:10.
> >> >> Could the server have done its 15 minute check at 16:00 and taken the
> >> >> mail?
>
> >> > I have changed the retrieve setting on the POP3 account so it checks
> >> > every 2 hours. I then sent a message to the INFO account. With my
> >> > own address on the CC. I received the email but the INFO account has
> >> > not.
>
> >> > Hope this helps.
>
> >> > Trevor
>
> > Matt
>
> > Thanks for your help. I spent around 2 hours trying to work this out,
> > especially as they have a member of staff who occasionally tinkers!
>
> > Did not think it would be an issue with the email company. Last place
> > I would have started looking.
>
> > Regards
>
> > Trevor
Matt
Just to let you know that I received your email sometime tonight. I
disabled checking on the SBS and have been monitoring it with OE. It
said I received it at 15:49. Yet it was not in my inbox until gone
21:00 tonight.
Regards
Trevor