v-terliu
Wed May 07 01:57:00 PDT 2008
Hello Gregory,
Thank you for posting here.
According to your description, I understand that the flagged emails will be
missing on one of your mailbox account. If I have misunderstood the
problem, please don't hesitate to let me know.
Based on my research, this is mostly like the Outlook rules cause this
issue. The Outlook rules could move or delete the emails which be flagged.
I suggest we try the following steps to see if we can resolve this issue:
1. Please open the boss's Outlook, click on Tools -> Rules and Alerts, do
you find any rule here? If yes, please delete them, then test.
2. Please open boss's mailbox via OWA, click Rules in left pane. do you
find any rule here? If yes, please delete them, then test.
3. Please try to rebuild the boss's mailbox attributes and then test this
issue.
Recreate the mailbox attributes.
=========================
1) Use Outlook or exmerge tool to export mailbox to PST file.
To use the Import and Export Wizard in Outlook:
a. On the File menu in Outlook, click Import and Export.
b. Under "Choose an action to perform", click "Export to a personal folder
file (.pst)", and then click Next.
c. Click to select the MAPI folder that you want to share, and then click
Next.
d. Save the PST file.
To use Exmerge, refer to the following article:
174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
Information
http://support.microsoft.com/?id=174197
2) Open the PST file from some other Outlook client to verify if we can
access inbox in the PST file.
3) If the PST file is good, go to ADUC (Active Directory Users and
Computers), right-click the problematic user and then click Exchange tasks.
Select remove exchange attributes.
4) Right-click the user again and then click Exchange tasks. Select create
mailbox.
5) Log on the mailbox and import PST back into mailbox using Exmerge or
Outlook.
4. Do you install any antivirus or antispam software on SBS or client
computer? If yes, please disable it and test this issue.
If we cannot resolve the issue after we perform the above steps, please
help me collect some information for further investigation:
1. Does this issue happen on other user's mailboxes?
2. Does this issue happen when you flag the boss's email via Outlook?
3. Gather MPS network report on SBS:
a. Download MPSrepot_network from
http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE
b. Run MPSRPT_NETWORK.exe on the server box.
c. The tool will automatically collect the information. This procedure will
take 10~15 minutes.
d. Open Windows Explorer, navigate to the folder:
%SystemRoot%\MPSReports\Network\Reports\Cab\
e. Send the .cab file directly to me at v-terliu@microsoft.com
I hope these steps will give you some help.
Thanks and have a nice day!
Best regards,
Terence Liu(MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
| Message-ID: <83c80a4f679af@uwe>
| From: "gregh77 via WinServerKB.com" <u32684@uwe>
| Subject: Re: OWA
| Date: Wed, 07 May 2008 05:51:47 GMT
| Complaints-To:
http://www.WinServerKB.com/Uwe/NB/ReportAbuse.aspx
| References: <83bbd2dbe0fbb@uwe> <#PwmcQ0rIHA.4544@TK2MSFTNGP04.phx.gbl>
<83bd6b9da333f@uwe>
| Content-Type: text/plain; charset="utf-8"
| Content-Transfer-Encoding: 8bit
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: mail.advenet.com 66.197.246.149
| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:106561
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| well after further checking , it seems that only the bosses account loses
| email, example = user logs on with owa flags 3 emails on 1st page , goes
to
| next or last page , read email then goes back to 1st page & the flagged
email
| is gone, missing, so im at a total loss withthis & not sure what to do
next ,
| any advise would be great ,
|
| gregh77 wrote:
| >Hi Cliff,
| >
| >yes its very strange indeed, will try again now that i can , while
everyone
| >is at home , will follow up this later ,
| >
| >>If you are asking whether accessing he mailbox via OWA can cause this
| >>behavior, the simple answer is no. I can't see any reason, even
technical,
| >[quoted text clipped - 11 lines]
| >>>
| >>> Gregory
|
| --
| Message posted via WinServerKB.com
|
http://www.winserverkb.com/Uwe/Forums.aspx/sbs-2003/200805/1
|
|