HTC Touch Dual - Blank Email query

Hi all,
Iâ??ve come across a user with an odd random problem with their emails. They
have found from time to time that :
1. Either an email they receive is blank (except the title and who itâ??s from)
2. The email they receive appears and then disappears right before there
eyes.
Has anyone come across this before ? I called HTC technical support and they
advised me to hard reset the device, but that to me feels like a hammer to
crack a nut scenario. I asked them too if they had come across this fault
before and they hadnâ??t, so there is no guarantee that it would work any way.
The device is set to download the whole of the email. One other point, in
Outlook (on his pc), the email appears fine, and the emails sync via GPRS.

Details of his device are:
Windows mobile 6 professional
CE 0s 5.2.1622 Build 18128.0.4.4
2007 ms corp
Processor: msm7200-400mhz
mem: 101.67mb
Expansion slot : in use
Touch Dual

Greg
Tue Apr 29 00:27:00 PDT 2008


Hi Ed, thank you for responding.

His account is setup via wireless active sync with Exchange. The emails that
blanked out were random. Even internal emails were effected. But looking at
the emails in Outlook (on his pc) and OWA the emails appeared fine.

The user did mention it always appeared to happen when he was in a low
signal area.

Thanks


Greg

"Ed Hansberry, MS-MVP/Mobile Devices" wrote:

> Greg <Greg@discussions.microsoft.com> wrote:
>
> >Hi all,
> >Iâ??ve come across a user with an odd random problem with their emails. They
> >have found from time to time that :
> >1. Either an email they receive is blank (except the title and who itâ??s from)
> >2. The email they receive appears and then disappears right before there
> >eyes.
> >Has anyone come across this before ? I called HTC technical support and they
> >advised me to hard reset the device, but that to me feels like a hammer to
> >crack a nut scenario. I asked them too if they had come across this fault
> >before and they hadnâ??t, so there is no guarantee that it would work any way.
> >The device is set to download the whole of the email. One other point, in
> >Outlook (on his pc), the email appears fine, and the emails sync via GPRS.
> >
> >Details of his device are:
> >Windows mobile 6 professional
> >CE 0s 5.2.1622 Build 18128.0.4.4
> >2007 ms corp
> >Processor: msm7200-400mhz
> >mem: 101.67mb
> >Expansion slot : in use
> >Touch Dual
>
> I had heard of that problem with HTML formatted messages from
> GMail in the past, but I believe that was resolved. What type of
> account is it?
> --
> __________________________________________________________________________________
> Ed Hansberry (Please do *NOT* email me. Post here for the benefit of all)
> What is on my Pocket PC? http://www.ehansberry.com/
> Microsoft MVP - Mobile Devices www.pocketpc.com
> What is an MVP? - http://mvp.support.microsoft.com/
>