About a week ago we began to experience problems when trying to open jpeg and
tiff files sent via e-mail. The problem has slowly spready through the
office, but there is no virus, so I'm guessing it may be related to a
Microsoft Update. It doesn't matter what application you try to open the the
file in, it won't open properly (Picture and fax viewer, Photo Manager, IE,
etc. give me a red "X" or say "No preview is available"). However, if you
copy that same file to a server or removable drive to move it from one
computer to another, it can be open and viewed with no problems. It only
affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
appreciated. So far I can't find anything consisted about the security
settings of the affected parties. The only thing everyone has in common is
that they can't view the files when they sent by e-mail, both internal and
external.

Re: We can't open jpeg files sent via e-mail by rodmcgregor

rodmcgregor
Wed Mar 26 14:13:05 PDT 2008

On Mar 24, 2:58 pm, Shawn <Sh...@discussions.microsoft.com> wrote:
> About a week ago we began to experience problems when trying to open jpeg and
> tiff files sent via e-mail. The problem has slowly spready through the
> office, but there is no virus, so I'm guessing it may be related to a
> Microsoft Update. It doesn't matter what application you try to open the the
> file in, it won't open properly (Picture and fax viewer, Photo Manager, IE,
> etc. give me a red "X" or say "No preview is available"). However, if you
> copy that same file to a server or removable drive to move it from one
> computer to another, it can be open and viewed with no problems. It only
> affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
> appreciated. So far I can't find anything consisted about the security
> settings of the affected parties. The only thing everyone has in common is
> that they can't view the files when they sent by e-mail, both internal and
> external.

Same thing is happening to us? Any solutions?

Re: We can't open jpeg files sent via e-mail by The

The
Tue Apr 08 07:43:01 PDT 2008

Update KB945432 is causing this issue. Try to remove it.

"rodmcgregor@crowlinc.com" wrote:

> On Mar 24, 2:58 pm, Shawn <Sh...@discussions.microsoft.com> wrote:
> > About a week ago we began to experience problems when trying to open jpeg and
> > tiff files sent via e-mail. The problem has slowly spready through the
> > office, but there is no virus, so I'm guessing it may be related to a
> > Microsoft Update. It doesn't matter what application you try to open the the
> > file in, it won't open properly (Picture and fax viewer, Photo Manager, IE,
> > etc. give me a red "X" or say "No preview is available"). However, if you
> > copy that same file to a server or removable drive to move it from one
> > computer to another, it can be open and viewed with no problems. It only
> > affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
> > appreciated. So far I can't find anything consisted about the security
> > settings of the affected parties. The only thing everyone has in common is
> > that they can't view the files when they sent by e-mail, both internal and
> > external.
>
> Same thing is happening to us? Any solutions?
>

Re: We can't open jpeg files sent via e-mail by Peter

Peter
Thu Apr 10 12:41:33 PDT 2008

On Apr 8, 10:43 am, The Wizard <The Wiz...@discussions.microsoft.com>
wrote:
> Update KB945432 is causing this issue. Try to remove it.
>
> "rodmcgre...@crowlinc.com" wrote:
> > On Mar 24, 2:58 pm, Shawn <Sh...@discussions.microsoft.com> wrote:
> > > About a week ago we began to experience problems when trying to open jpeg and
> > > tiff files sent via e-mail. The problem has slowly spready through the
> > > office, but there is no virus, so I'm guessing it may be related to a
> > > Microsoft Update. It doesn't matter what application you try to open the the
> > > file in, it won't open properly (Picture and fax viewer, Photo Manager, IE,
> > > etc. give me a red "X" or say "No preview is available"). However, if you
> > > copy that same file to a server or removable drive to move it from one
> > > computer to another, it can be open and viewed with no problems. It only
> > > affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
> > > appreciated. So far I can't find anything consisted about the security
> > > settings of the affected parties. The only thing everyone has in common is
> > > that they can't view the files when they sent by e-mail, both internal and
> > > external.
>
> > Same thing is happening to us? Any solutions?

I was having the same issue. I removed MS KB945432 and it's working.
Thanks so much.

Re: We can't open jpeg files sent via e-mail by betsiep

betsiep
Mon Apr 14 18:55:29 PDT 2008

On Apr 10, 3:41 pm, Peter Pugliese <pjpugli...@gmail.com> wrote:
> On Apr 8, 10:43 am, The Wizard <The Wiz...@discussions.microsoft.com>
> wrote:
>
>
>
> > Update KB945432 is causing this issue. Try to remove it.
>
> > "rodmcgre...@crowlinc.com" wrote:
> > > On Mar 24, 2:58 pm, Shawn <Sh...@discussions.microsoft.com> wrote:
> > > > About a week ago we began to experience problems when trying toopenjpeg and
> > > > tifffilessent via e-mail. The problem has slowly spready through the
> > > > office, but there is no virus, so I'm guessing it may be related to a
> > > > Microsoft Update. It doesn't matter what application you try toopenthe the
> > > > file in, itwon'topenproperly (Picture and fax viewer, Photo Manager, IE,
> > > > etc. give me a red "X" or say "No preview is available"). However, if you
> > > > copy that same file to a server or removable drive to move it from one
> > > > computer to another, it can beopenand viewed with no problems. It only
> > > > affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
> > > > appreciated. So far I can't find anything consisted about the security
> > > > settings of the affected parties. The only thing everyone has in common is
> > > > that they can't view thefileswhen they sent by e-mail, both internal and
> > > > external.
>
> > > Same thing is happening to us? Any solutions?
>
> I was having the same issue. I removed MS KB945432 and it's working.
> Thanks so much.

When I try to remove the file, it can't locate SKU0E0.cab, and won't
continue without it. I've downloaded a copy of the file online (it's
not on my installation disk or hard drive), but it won't "see" it. Any
ideas?

Re: We can't open jpeg files sent via e-mail by TheWizard

TheWizard
Wed Apr 16 01:08:04 PDT 2008

I have uninstalled it on at least 10 machines without a problem. I do not
know how to fix your problem.

"betsiep" wrote:

> On Apr 10, 3:41 pm, Peter Pugliese <pjpugli...@gmail.com> wrote:
> > On Apr 8, 10:43 am, The Wizard <The Wiz...@discussions.microsoft.com>
> > wrote:
> >
> >
> >
> > > Update KB945432 is causing this issue. Try to remove it.
> >
> > > "rodmcgre...@crowlinc.com" wrote:
> > > > On Mar 24, 2:58 pm, Shawn <Sh...@discussions.microsoft.com> wrote:
> > > > > About a week ago we began to experience problems when trying toopenjpeg and
> > > > > tifffilessent via e-mail. The problem has slowly spready through the
> > > > > office, but there is no virus, so I'm guessing it may be related to a
> > > > > Microsoft Update. It doesn't matter what application you try toopenthe the
> > > > > file in, itwon'topenproperly (Picture and fax viewer, Photo Manager, IE,
> > > > > etc. give me a red "X" or say "No preview is available"). However, if you
> > > > > copy that same file to a server or removable drive to move it from one
> > > > > computer to another, it can beopenand viewed with no problems. It only
> > > > > affects XP. Our Vista and Mac OS people are fine. Any help will be greatly
> > > > > appreciated. So far I can't find anything consisted about the security
> > > > > settings of the affected parties. The only thing everyone has in common is
> > > > > that they can't view thefileswhen they sent by e-mail, both internal and
> > > > > external.
> >
> > > > Same thing is happening to us? Any solutions?
> >
> > I was having the same issue. I removed MS KB945432 and it's working.
> > Thanks so much.
>
> When I try to remove the file, it can't locate SKU0E0.cab, and won't
> continue without it. I've downloaded a copy of the file online (it's
> not on my installation disk or hard drive), but it won't "see" it. Any
> ideas?
>