Outlook 2007 can't send e-mails

I am running Windows Vista and Office Professional 2007 on an Acer Extensa
5420. I installed office and everything works fine except outlook. I am
connecting to mail.charter.net and I can receive e-mails, but I cannot send
any. I have set the configurations with mail.charter.net for both incoming
and outgoing pop3 settings and also with pop.charter.net for incoming and
smtp.charter.net for pop3 settings. Both configurations will receive
messages, but neither will send. These configurations work for Outlook
express and webmail, there is nothing wrong with my account. Any suggestions?

William
Tue Apr 22 11:36:25 PDT 2008

Cannot send? What happens when you try?
Do you need to authenticate with the outbound smtp server and is that
configured in your profile?
What does it say when you rn a test message?


"missie.poler" <missie.poler@discussions.microsoft.com> wrote in message
news:8D06D8C5-09DF-4E89-8826-6EAD1FBB5367@microsoft.com...
>I am running Windows Vista and Office Professional 2007 on an Acer Extensa
> 5420. I installed office and everything works fine except outlook. I am
> connecting to mail.charter.net and I can receive e-mails, but I cannot
> send
> any. I have set the configurations with mail.charter.net for both
> incoming
> and outgoing pop3 settings and also with pop.charter.net for incoming and
> smtp.charter.net for pop3 settings. Both configurations will receive
> messages, but neither will send. These configurations work for Outlook
> express and webmail, there is nothing wrong with my account. Any
> suggestions?

missiepoler
Tue Apr 22 12:31:01 PDT 2008

When I try to test settings or send a message I get an error that says
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP)
e-mail server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP).
I contacted my isp and they said since it works with outlook express and
webmail then it has nothing to do with the account and they do not support
anything beyond webmail access.
I do not need to authenticate, so I left the box unchecked in mail set up as
well as in addition settings.

"William Lefkovics [MVP]" wrote:

> Cannot send? What happens when you try?
> Do you need to authenticate with the outbound smtp server and is that
> configured in your profile?
> What does it say when you rn a test message?
>
>
> "missie.poler" <missie.poler@discussions.microsoft.com> wrote in message
> news:8D06D8C5-09DF-4E89-8826-6EAD1FBB5367@microsoft.com...
> >I am running Windows Vista and Office Professional 2007 on an Acer Extensa
> > 5420. I installed office and everything works fine except outlook. I am
> > connecting to mail.charter.net and I can receive e-mails, but I cannot
> > send
> > any. I have set the configurations with mail.charter.net for both
> > incoming
> > and outgoing pop3 settings and also with pop.charter.net for incoming and
> > smtp.charter.net for pop3 settings. Both configurations will receive
> > messages, but neither will send. These configurations work for Outlook
> > express and webmail, there is nothing wrong with my account. Any
> > suggestions?
>
>

Brian
Wed Apr 23 08:20:01 PDT 2008

missie.poler <missiepoler@discussions.microsoft.com> wrote:

> When I try to test settings or send a message I get an error that says
> Send test e-mail message: Outlook cannot connect to your outgoing
> (SMTP) e-mail server. If you continue to receive this message,
> contact your server administrator or Internet service provider (ISP).
> I contacted my isp and they said since it works with outlook express
> and webmail then it has nothing to do with the account and they do
> not support anything beyond webmail access.
> I do not need to authenticate, so I left the box unchecked in mail
> set up as well as in addition settings.

Did you follow the instructions here?
http://charter.com/customers/support.aspx?supportarticleid=1410
--
Brian Tillman [MVP-Outlook]

missiepoler
Wed Apr 23 08:51:01 PDT 2008

yes i dif. when that didn't work I contacted customer support for charter
and they gave me the alternative to try (using pop.charter.net and
smtp.charter.net) since neither worked for outlook 07 but both work for
outlook express and web mail, they instructed me to seek support from outlook.

"Brian Tillman" wrote:

> missie.poler <missiepoler@discussions.microsoft.com> wrote:
>
> > When I try to test settings or send a message I get an error that says
> > Send test e-mail message: Outlook cannot connect to your outgoing
> > (SMTP) e-mail server. If you continue to receive this message,
> > contact your server administrator or Internet service provider (ISP).
> > I contacted my isp and they said since it works with outlook express
> > and webmail then it has nothing to do with the account and they do
> > not support anything beyond webmail access.
> > I do not need to authenticate, so I left the box unchecked in mail
> > set up as well as in addition settings.
>
> Did you follow the instructions here?
> http://charter.com/customers/support.aspx?supportarticleid=1410
> --
> Brian Tillman [MVP-Outlook]
>

Brian
Thu Apr 24 07:05:53 PDT 2008

missie.poler <missiepoler@discussions.microsoft.com> wrote:

> yes i dif. when that didn't work I contacted customer support for
> charter and they gave me the alternative to try (using
> pop.charter.net and smtp.charter.net) since neither worked for
> outlook 07 but both work for outlook express and web mail, they
> instructed me to seek support from outlook.

Make sure Outlook is enabled through your firewall.
--
Brian Tillman [MVP-Outlook]

Peter
Thu Apr 24 09:59:13 PDT 2008

missie

Are you by any chance scanning your incoming and outgoing emails in =
Outlook with a Anti Virus program or similar ?

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"missie.poler" <missiepoler@discussions.microsoft.com> wrote in message =
news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> yes i dif. when that didn't work I contacted customer support for =
charter=20
> and they gave me the alternative to try (using pop.charter.net and=20
> smtp.charter.net) since neither worked for outlook 07 but both work =
for=20
> outlook express and web mail, they instructed me to seek support from =
outlook.
>=20
> "Brian Tillman" wrote:
>=20
>> missie.poler <missiepoler@discussions.microsoft.com> wrote:
>>=20
>> > When I try to test settings or send a message I get an error that =
says
>> > Send test e-mail message: Outlook cannot connect to your outgoing
>> > (SMTP) e-mail server. If you continue to receive this message,
>> > contact your server administrator or Internet service provider =
(ISP).
>> > I contacted my isp and they said since it works with outlook =
express
>> > and webmail then it has nothing to do with the account and they do
>> > not support anything beyond webmail access.
>> > I do not need to authenticate, so I left the box unchecked in mail
>> > set up as well as in addition settings.
>>=20
>> Did you follow the instructions here?
>> http://charter.com/customers/support.aspx?supportarticleid=3D1410
>> --=20
>> Brian Tillman [MVP-Outlook]
>>

Karen
Thu Apr 24 16:00:01 PDT 2008

I'm having a similiar problem with Outlook 2007. I have Road Runner and have
McAfee. I have eliminated both of them as problems. I was told that I should
contact Microsoft. I had no problems until about a week ago. Nothing has
changed on my computer that I know of. I can receive all incoming emails,
but when I hit send a pop up window comes up and says, Email message
problem, one or more messages cannot be sent. Also, it says, After you
verify the format of your recipient addresses, McAfee recommends that you
resend those messages from your e-mail program. I have already turned off
McAfee and Road Runner works off their own webpage. I'd really appreciate
some help on this one. Thanks.

"Peter Foldes" wrote:

> missie
>
> Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "missie.poler" <missiepoler@discussions.microsoft.com> wrote in message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> > yes i dif. when that didn't work I contacted customer support for charter
> > and they gave me the alternative to try (using pop.charter.net and
> > smtp.charter.net) since neither worked for outlook 07 but both work for
> > outlook express and web mail, they instructed me to seek support from outlook.
> >
> > "Brian Tillman" wrote:
> >
> >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
> >>
> >> > When I try to test settings or send a message I get an error that says
> >> > Send test e-mail message: Outlook cannot connect to your outgoing
> >> > (SMTP) e-mail server. If you continue to receive this message,
> >> > contact your server administrator or Internet service provider (ISP).
> >> > I contacted my isp and they said since it works with outlook express
> >> > and webmail then it has nothing to do with the account and they do
> >> > not support anything beyond webmail access.
> >> > I do not need to authenticate, so I left the box unchecked in mail
> >> > set up as well as in addition settings.
> >>
> >> Did you follow the instructions here?
> >> http://charter.com/customers/support.aspx?supportarticleid=1410
> >> --
> >> Brian Tillman [MVP-Outlook]
> >>
>

Peter
Sat Apr 26 11:55:16 PDT 2008

Karen

With McAfee you need to uninstall it and then re-install WITHOUT the =
email integration. Just turning the option for scanning will not work =
with McAfee and or Norton

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Karen" <Karen@discussions.microsoft.com> wrote in message =
news:E6D4D3F0-ECF3-46A5-9335-61B55F85376C@microsoft.com...
> I'm having a similiar problem with Outlook 2007. I have Road Runner =
and have=20
> McAfee. I have eliminated both of them as problems. I was told that I =
should=20
> contact Microsoft. I had no problems until about a week ago. =
Nothing has=20
> changed on my computer that I know of. I can receive all incoming =
emails,=20
> but when I hit send a pop up window comes up and says, Email message=20
> problem, one or more messages cannot be sent. Also, it says, After =
you=20
> verify the format of your recipient addresses, McAfee recommends that =
you=20
> resend those messages from your e-mail program. I have already turned =
off=20
> McAfee and Road Runner works off their own webpage. I'd really =
appreciate=20
> some help on this one. Thanks.
>=20
> "Peter Foldes" wrote:
>=20
>> missie
>>=20
>> Are you by any chance scanning your incoming and outgoing emails in =
Outlook with a Anti Virus program or similar ?
>>=20
>> --=20
>> Peter
>>=20
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be =
acknowledged.
>>=20
>> "missie.poler" <missiepoler@discussions.microsoft.com> wrote in =
message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
>> > yes i dif. when that didn't work I contacted customer support for =
charter=20
>> > and they gave me the alternative to try (using pop.charter.net and=20
>> > smtp.charter.net) since neither worked for outlook 07 but both work =
for=20
>> > outlook express and web mail, they instructed me to seek support =
from outlook.
>> >=20
>> > "Brian Tillman" wrote:
>> >=20
>> >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
>> >>=20
>> >> > When I try to test settings or send a message I get an error =
that says
>> >> > Send test e-mail message: Outlook cannot connect to your =
outgoing
>> >> > (SMTP) e-mail server. If you continue to receive this message,
>> >> > contact your server administrator or Internet service provider =
(ISP).
>> >> > I contacted my isp and they said since it works with outlook =
express
>> >> > and webmail then it has nothing to do with the account and they =
do
>> >> > not support anything beyond webmail access.
>> >> > I do not need to authenticate, so I left the box unchecked in =
mail
>> >> > set up as well as in addition settings.
>> >>=20
>> >> Did you follow the instructions here?
>> >> http://charter.com/customers/support.aspx?supportarticleid=3D1410
>> >> --=20
>> >> Brian Tillman [MVP-Outlook]
>> >>
>>

Peter
Sat Apr 26 12:09:28 PDT 2008

Oooops. I just saw that you have corrected this issue in your other =
thread. Glad it worked out for you. Never scan incoming and outgoing =
emails. It serves no purpose and your resident AV will still catch =
anything trying to get through

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Karen" <Karen@discussions.microsoft.com> wrote in message =
news:E6D4D3F0-ECF3-46A5-9335-61B55F85376C@microsoft.com...
> I'm having a similiar problem with Outlook 2007. I have Road Runner =
and have=20
> McAfee. I have eliminated both of them as problems. I was told that I =
should=20
> contact Microsoft. I had no problems until about a week ago. =
Nothing has=20
> changed on my computer that I know of. I can receive all incoming =
emails,=20
> but when I hit send a pop up window comes up and says, Email message=20
> problem, one or more messages cannot be sent. Also, it says, After =
you=20
> verify the format of your recipient addresses, McAfee recommends that =
you=20
> resend those messages from your e-mail program. I have already turned =
off=20
> McAfee and Road Runner works off their own webpage. I'd really =
appreciate=20
> some help on this one. Thanks.
>=20
> "Peter Foldes" wrote:
>=20
>> missie
>>=20
>> Are you by any chance scanning your incoming and outgoing emails in =
Outlook with a Anti Virus program or similar ?
>>=20
>> --=20
>> Peter
>>=20
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be =
acknowledged.
>>=20
>> "missie.poler" <missiepoler@discussions.microsoft.com> wrote in =
message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
>> > yes i dif. when that didn't work I contacted customer support for =
charter=20
>> > and they gave me the alternative to try (using pop.charter.net and=20
>> > smtp.charter.net) since neither worked for outlook 07 but both work =
for=20
>> > outlook express and web mail, they instructed me to seek support =
from outlook.
>> >=20
>> > "Brian Tillman" wrote:
>> >=20
>> >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
>> >>=20
>> >> > When I try to test settings or send a message I get an error =
that says
>> >> > Send test e-mail message: Outlook cannot connect to your =
outgoing
>> >> > (SMTP) e-mail server. If you continue to receive this message,
>> >> > contact your server administrator or Internet service provider =
(ISP).
>> >> > I contacted my isp and they said since it works with outlook =
express
>> >> > and webmail then it has nothing to do with the account and they =
do
>> >> > not support anything beyond webmail access.
>> >> > I do not need to authenticate, so I left the box unchecked in =
mail
>> >> > set up as well as in addition settings.
>> >>=20
>> >> Did you follow the instructions here?
>> >> http://charter.com/customers/support.aspx?supportarticleid=3D1410
>> >> --=20
>> >> Brian Tillman [MVP-Outlook]
>> >>
>>

missiepoler
Sat Apr 26 21:52:00 PDT 2008

I am running windows firewall, windows defender, trendmicr pc cillin, &
Webroot spysweeper. How do I know if they were installed in the right order
or configured correctly? Geek sqaud at best buy recomended those and set it
up. i have only had this lapyop for three weeks now

"Peter Foldes" wrote:

> missie
>
> Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "missie.poler" <missiepoler@discussions.microsoft.com> wrote in message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> > yes i dif. when that didn't work I contacted customer support for charter
> > and they gave me the alternative to try (using pop.charter.net and
> > smtp.charter.net) since neither worked for outlook 07 but both work for
> > outlook express and web mail, they instructed me to seek support from outlook.
> >
> > "Brian Tillman" wrote:
> >
> >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
> >>
> >> > When I try to test settings or send a message I get an error that says
> >> > Send test e-mail message: Outlook cannot connect to your outgoing
> >> > (SMTP) e-mail server. If you continue to receive this message,
> >> > contact your server administrator or Internet service provider (ISP).
> >> > I contacted my isp and they said since it works with outlook express
> >> > and webmail then it has nothing to do with the account and they do
> >> > not support anything beyond webmail access.
> >> > I do not need to authenticate, so I left the box unchecked in mail
> >> > set up as well as in addition settings.
> >>
> >> Did you follow the instructions here?
> >> http://charter.com/customers/support.aspx?supportarticleid=1410
> >> --
> >> Brian Tillman [MVP-Outlook]
> >>
>

missiepoler
Sat Apr 26 22:18:00 PDT 2008

okay, i disabled message scanning and enabled outlook to go through firewall
and still recieve but cannot send

"missie.poler" wrote:

> I am running windows firewall, windows defender, trendmicr pc cillin, &
> Webroot spysweeper. How do I know if they were installed in the right order
> or configured correctly? Geek sqaud at best buy recomended those and set it
> up. i have only had this lapyop for three weeks now
>
> "Peter Foldes" wrote:
>
> > missie
> >
> > Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?
> >
> > --
> > Peter
> >
> > Please Reply to Newsgroup for the benefit of others
> > Requests for assistance by email can not and will not be acknowledged.
> >
> > "missie.poler" <missiepoler@discussions.microsoft.com> wrote in message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> > > yes i dif. when that didn't work I contacted customer support for charter
> > > and they gave me the alternative to try (using pop.charter.net and
> > > smtp.charter.net) since neither worked for outlook 07 but both work for
> > > outlook express and web mail, they instructed me to seek support from outlook.
> > >
> > > "Brian Tillman" wrote:
> > >
> > >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
> > >>
> > >> > When I try to test settings or send a message I get an error that says
> > >> > Send test e-mail message: Outlook cannot connect to your outgoing
> > >> > (SMTP) e-mail server. If you continue to receive this message,
> > >> > contact your server administrator or Internet service provider (ISP).
> > >> > I contacted my isp and they said since it works with outlook express
> > >> > and webmail then it has nothing to do with the account and they do
> > >> > not support anything beyond webmail access.
> > >> > I do not need to authenticate, so I left the box unchecked in mail
> > >> > set up as well as in addition settings.
> > >>
> > >> Did you follow the instructions here?
> > >> http://charter.com/customers/support.aspx?supportarticleid=1410
> > >> --
> > >> Brian Tillman [MVP-Outlook]
> > >>
> >

saoien
Mon May 12 14:43:00 PDT 2008

Did you ever get this problem resoloved? I have the same problem when I
switch to Charter from comcast when I am in Wisconsin. If you solved the
problem, what worked? i have tried all the suggestions and I cannot send
outgoing email via smtp.charter.net. The folks at charter said it's an
outlook problem, but I have no problem sending outlook messages via
smtp.comcast.net when I am in Minnesota. Sheila

"missie.poler" wrote:

> okay, i disabled message scanning and enabled outlook to go through firewall
> and still recieve but cannot send
>
> "missie.poler" wrote:
>
> > I am running windows firewall, windows defender, trendmicr pc cillin, &
> > Webroot spysweeper. How do I know if they were installed in the right order
> > or configured correctly? Geek sqaud at best buy recomended those and set it
> > up. i have only had this lapyop for three weeks now
> >
> > "Peter Foldes" wrote:
> >
> > > missie
> > >
> > > Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?
> > >
> > > --
> > > Peter
> > >
> > > Please Reply to Newsgroup for the benefit of others
> > > Requests for assistance by email can not and will not be acknowledged.
> > >
> > > "missie.poler" <missiepoler@discussions.microsoft.com> wrote in message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> > > > yes i dif. when that didn't work I contacted customer support for charter
> > > > and they gave me the alternative to try (using pop.charter.net and
> > > > smtp.charter.net) since neither worked for outlook 07 but both work for
> > > > outlook express and web mail, they instructed me to seek support from outlook.
> > > >
> > > > "Brian Tillman" wrote:
> > > >
> > > >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
> > > >>
> > > >> > When I try to test settings or send a message I get an error that says
> > > >> > Send test e-mail message: Outlook cannot connect to your outgoing
> > > >> > (SMTP) e-mail server. If you continue to receive this message,
> > > >> > contact your server administrator or Internet service provider (ISP).
> > > >> > I contacted my isp and they said since it works with outlook express
> > > >> > and webmail then it has nothing to do with the account and they do
> > > >> > not support anything beyond webmail access.
> > > >> > I do not need to authenticate, so I left the box unchecked in mail
> > > >> > set up as well as in addition settings.
> > > >>
> > > >> Did you follow the instructions here?
> > > >> http://charter.com/customers/support.aspx?supportarticleid=1410
> > > >> --
> > > >> Brian Tillman [MVP-Outlook]
> > > >>
> > >

missiepoler
Tue May 13 21:44:00 PDT 2008

no, I was never able to get the help I needed. Like you, I am in wisconsin,
and I have done everything charter recommended. I have no problem with the
settings in Outlook express, but express doesn't have the calendar and
appointment features I need. I have no conflicts with any virus protection,
I cannot figure out what the problem can be and it is SO very frustrating.

"saoien@comcast.net" wrote:

> Did you ever get this problem resoloved? I have the same problem when I
> switch to Charter from comcast when I am in Wisconsin. If you solved the
> problem, what worked? i have tried all the suggestions and I cannot send
> outgoing email via smtp.charter.net. The folks at charter said it's an
> outlook problem, but I have no problem sending outlook messages via
> smtp.comcast.net when I am in Minnesota. Sheila
>
> "missie.poler" wrote:
>
> > okay, i disabled message scanning and enabled outlook to go through firewall
> > and still recieve but cannot send
> >
> > "missie.poler" wrote:
> >
> > > I am running windows firewall, windows defender, trendmicr pc cillin, &
> > > Webroot spysweeper. How do I know if they were installed in the right order
> > > or configured correctly? Geek sqaud at best buy recomended those and set it
> > > up. i have only had this lapyop for three weeks now
> > >
> > > "Peter Foldes" wrote:
> > >
> > > > missie
> > > >
> > > > Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ?
> > > >
> > > > --
> > > > Peter
> > > >
> > > > Please Reply to Newsgroup for the benefit of others
> > > > Requests for assistance by email can not and will not be acknowledged.
> > > >
> > > > "missie.poler" <missiepoler@discussions.microsoft.com> wrote in message news:2A07F3B9-7885-4A11-A790-590007F71234@microsoft.com...
> > > > > yes i dif. when that didn't work I contacted customer support for charter
> > > > > and they gave me the alternative to try (using pop.charter.net and
> > > > > smtp.charter.net) since neither worked for outlook 07 but both work for
> > > > > outlook express and web mail, they instructed me to seek support from outlook.
> > > > >
> > > > > "Brian Tillman" wrote:
> > > > >
> > > > >> missie.poler <missiepoler@discussions.microsoft.com> wrote:
> > > > >>
> > > > >> > When I try to test settings or send a message I get an error that says
> > > > >> > Send test e-mail message: Outlook cannot connect to your outgoing
> > > > >> > (SMTP) e-mail server. If you continue to receive this message,
> > > > >> > contact your server administrator or Internet service provider (ISP).
> > > > >> > I contacted my isp and they said since it works with outlook express
> > > > >> > and webmail then it has nothing to do with the account and they do
> > > > >> > not support anything beyond webmail access.
> > > > >> > I do not need to authenticate, so I left the box unchecked in mail
> > > > >> > set up as well as in addition settings.
> > > > >>
> > > > >> Did you follow the instructions here?
> > > > >> http://charter.com/customers/support.aspx?supportarticleid=1410
> > > > >> --
> > > > >> Brian Tillman [MVP-Outlook]
> > > > >>
> > > >

saoiencomcastnet
Wed May 14 06:11:01 PDT 2008

Thanks for responding. I was able to connect using the smtp.comcast.net
outgoing mail setting. So strange - this never worked before in WI.

To get this to work, in Outlook 2007, I selected my email account name (I
had changed the outgoing mail setting to smtp.comcast.net) and selected
"repair." Then I sent a test email and it worked! I can't believe it.

To try a work around, yesterday I even signed up for a free gmail account
just so I could use the outgoing mail setting for gmail but that didn't work
either though I wonder if I had run the repair action if that problem would
have been solved. I am aftraid to change anything now that I can send files
in Outlook.

Wishing you the best. Good luck.